Job Opportunity: Lead IT Support Level III
Location: Orange, CA
Job Type: Contract-to-Hire
Work Schedule: Hybrid (after initial onboarding/trust period)
Compensation: Competitive, based on experience
Overview
We are actively seeking a highly experienced IT Support Level III professional to join a dynamic End User Support team. This role is a critical position acting as the right hand to the IT Director, supporting national IT operations and ensuring seamless end-user experiences.
You will serve as the key escalation point and operational lead, bridging leadership with Helpdesk and Desktop Support teams. This position offers clear advancement into IT leadership/management.
Must-Have Skills & Experience (Required)
· 5+ years of hands-on experience in Level II/III IT Support roles within enterprise environments
· Expert-level troubleshooting of Windows OS (Windows 10/11) in corporate environments
· Strong, hands-on experience supporting Microsoft 365 (Office 365) including:
o Outlook (profile issues, connectivity, performance, mailbox troubleshooting)
o Teams (audio/video, login, integration issues)
o OneDrive & SharePoint (sync issues, permissions, access)
o Exchange Online (mail flow, mailbox access, configuration)
· Proven ability to resolve complex end-user issues across hardware, software, and network layers
· Experience serving as the primary escalation point for advanced technical issues
· Strong expertise in ticket queue management, prioritization, and SLA enforcement
· Hands-on experience with Active Directory (user accounts, group policies, permissions)
· Experience with ITSM/ticketing systems (ServiceNow, Jira, or similar)
· Ability to lead, mentor, or oversee Helpdesk/Desktop Support staff
· Strong documentation and process improvement mindset
· Excellent communication skills with the ability to interface with executives and technical teams
Key Responsibilities
· Serve as the primary escalation point for Level II and Level III end-user support issues
· Provide day-to-day oversight of Helpdesk and Desktop Support teams
· Manage and prioritize ticket queues to ensure timely resolution and SLA compliance
· Troubleshoot and resolve complex Windows and Microsoft 365 end-user issues
· Act as a bridge between IT leadership and support teams, ensuring alignment and communication
· Keep the IT Director informed on team performance, risks, and operational updates
· Lead by example with hands-on technical support and user issue resolution
· Identify and implement process improvements and efficiencies within support operations
What Sets You Apart
· Proven ability to own and drive issue resolution in high-pressure environments
· Leadership mindset with readiness to step into a management role
· Strong ability to mentor and elevate team performance
· Experience supporting multi-site or national organizations
· High level of accountability, organization, and follow-through
Why Join This Opportunity?
· Clear path to IT leadership/management advancement
· High-visibility role working directly with IT leadership
· Opportunity to influence and improve national End User Support operations
· Collaborative, fast-paced, and growth-oriented environment
Read LessIT Support Analyst – Level I | 24x7 Environment
Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare environment where technology plays a critical role in patient care.
This role supports clinicians, administrative staff, and hospital departments by troubleshooting technical issues, maintaining systems, and ensuring end users can access the tools they need to do their jobs.
Important: Because hospitals operate 24/7, candidates must be flexible to work various shifts, including evenings, weekends, and holidays if needed.
Key Responsibilities
• Provide Level I technical support for PCs, printers, mobile devices, and VoIP phones
• Troubleshoot network and internet connectivity issues
• Assist users with password resets, account creation/modification/termination
• Support Windows systems and Microsoft technologies
• Reimage and deploy laptops and workstations
• Document and update tickets to ensure smooth shift handoffs
• Escalate high-priority issues when necessary
• Assist with basic monitoring tasks and special IT projects
Common calls include login issues, connectivity problems, printer troubleshooting, and application access support.
Technology Environment
Active Directory, Windows environments, Citrix Workspace, Config Manager, BeyondTrust/Bomgar, Lansweeper, BitLocker, Outlook, MS Teams, and healthcare systems such as Epic, Meditech, Allscripts, PatientKeeper, Teletracking, and others.
Required Skills
• Strong customer service and communication skills
• Experience troubleshooting Windows PCs and peripherals
• Basic understanding of Active Directory
• Working knowledge of TCP/IP, DNS, and DHCP
• Ability to walk non-technical users through solutions
Qualifications
• High School Diploma or GED (required)
• Experience supporting Windows-based computers and network printers
• Experience supporting mobile devices and VoIP phones preferred
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
IT Support Analyst – Level I | 24x7 Environment
Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare environment where technology plays a critical role in patient care.
This role supports clinicians, administrative staff, and hospital departments by troubleshooting technical issues, maintaining systems, and ensuring end users can access the tools they need to do their jobs.
Important: Because hospitals operate 24/7, candidates must be flexible to work various shifts, including evenings, weekends, and holidays if needed.
Key Responsibilities
• Provide Level I technical support for PCs, printers, mobile devices, and VoIP phones
• Troubleshoot network and internet connectivity issues
• Assist users with password resets, account creation/modification/termination
• Support Windows systems and Microsoft technologies
• Reimage and deploy laptops and workstations
• Document and update tickets to ensure smooth shift handoffs
• Escalate high-priority issues when necessary
• Assist with basic monitoring tasks and special IT projects
Common calls include login issues, connectivity problems, printer troubleshooting, and application access support.
Technology Environment
Active Directory, Windows environments, Citrix Workspace, Config Manager, BeyondTrust/Bomgar, Lansweeper, BitLocker, Outlook, MS Teams, and healthcare systems such as Epic, Meditech, Allscripts, PatientKeeper, Teletracking, and others.
Required Skills
• Strong customer service and communication skills
• Experience troubleshooting Windows PCs and peripherals
• Basic understanding of Active Directory
• Working knowledge of TCP/IP, DNS, and DHCP
• Ability to walk non-technical users through solutions
Qualifications
• High School Diploma or GED (required)
• Experience supporting Windows-based computers and network printers
• Experience supporting mobile devices and VoIP phones preferred
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Job Title: Master Data Manager (hands-on)
Status: Exempt, Full-time
Location: Anaheim, CA
Work Schedule: Hybrid
Position Summary: Lead the enterprise Master Data Management (MDM) function to ensure trusted, governed, and business-aligned data across ERP, MES, PLM, CRM, and supporting systems. This role is accountable for enabling operational efficiency, supply chain accuracy, financial integrity, and regulatory compliance through high-quality master data.
Responsibilities:
Define and operationalize enterprise data governance frameworkEstablish and lead data stewardship council across business functionsAssign and enforce data ownership and accountability by domainDevelop and maintain data dictionaries, standards, and business rulesEnsure alignment between IT governance and business process ownershipOwn and continuously improve data quality KPIs (accuracy, completeness, consistency, timeliness)Implement data profiling, monitoring, and remediation processesLead root cause analysis for recurring data issuesOwn selection, implementation, and optimization of MDM platforms/toolsDefine system-of-record architecture across ERP, MES, CRMEnsure synchronization and integrity of master data across systemsSupport ERP/MES upgrades and transformations with strong data governancePartner with business leaders to embed data accountability into operationsLead remediation of audit findings related to master dataReduce operational and financial risk caused by data errorsDefine and publish enterprise data quality dashboardsPartner with BI/analytics teams to improve reporting accuracyExperience
7–10+ years in Master Data Management, Data Governance, or Data StewardshipStrong experience in manufacturing environmentsDeep expertise in ERP systems (e.g., SAP, Oracle, Infor, Epicor)Experience integrating ERP with MES, PLM, and CRM systemsTechnical Skills
SQL and data analysis toolsExperience with MDM platforms (e.g., Informatica, IBM, SAP MDG, Profisee, etc.)Data quality tools and profiling techniquesUnderstanding of data architecture and system integrationNice-to-Have
Experience supporting ERP transformations or carve-outsCertification in Data Management (e.g., DAMA CDMP) Read Less