Oso Home Care is seeking an experienced and highly organized Infusion Intake Manager to lead our Intake Department. This role is responsible for overseeing the daily operations of the intake team while ensuring the accurate and timely processing of new patient referrals, insurance verification, and coordination of admissions with our Pharmacy, Nursing, Reimbursement, and Sales teams.
The ideal candidate is a strong leader with exceptional problem-solving skills, a solid understanding of infusion services, insurance requirements, and healthcare regulations, and the ability to manage multiple priorities in a fast-paced healthcare environment. This position plays a critical role in ensuring patients receive timely care while maintaining operational efficiency, financial accuracy, and regulatory compliance.
Essential ResponsibilitiesProvide leadership, coaching, and performance management for the Intake Department.Oversee the intake process from referral receipt through admission to ensure timely patient onboarding.Ensure accurate entry of patient demographics, referral information, physician orders, insurance information, and clinical documentation into the electronic medical record.Manage insurance benefit verification, prior authorization requirements, and financial clearance for infusion therapies.Coordinate new patient admissions with Pharmacy, Nursing, Scheduling, Reimbursement, and Clinical departments.Collaborate with Case Managers, hospital discharge planners, physician offices, and referral sources to facilitate seamless patient transitions.Oversee relationships and workflows with outsourced intake and reimbursement vendors, ensuring Business Associate Agreement (BAA) compliance and adherence to company expectations.Monitor referral turnaround times and department productivity while developing metrics, dashboards, and quarterly performance reports.Manage hospital referral portals and electronic referral systems to ensure timely response to incoming referrals.Review therapy requirements, payer guidelines, and insurance qualifications to ensure services meet coverage criteria.Understand reimbursement methodologies and the downstream financial impact of intake decisions on billing, collections, and revenue cycle operations.Partner with Billing and Reimbursement teams to resolve insurance, authorization, and payment issues.Serve as the liaison between Sales/Marketing, Intake, Pharmacy, Nursing, Scheduling, and Billing departments to improve communication and workflow.Manage relationships with physician offices, hospitals, and referral partners while maintaining excellent customer service.Respond promptly and professionally to customer service concerns and operational issues.Identify workflow inefficiencies and implement process improvements that enhance quality and operational performance.Ensure compliance with CMS regulations, HIPAA, accreditation standards (ACHC or equivalent), state and federal regulations, and company policies.Participate in departmental planning, strategic initiatives, and quality improvement projects.Prepare and present departmental metrics and operational reports to leadership.QualificationsHigh school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.Minimum 1 year of supervisory or management experience in a healthcare environment.Home infusion, specialty pharmacy, home health, or healthcare intake experience strongly preferred.Familiarity with infusion software systems and electronic medical records preferred.Working knowledge of commercial insurance, Medicare, Medicaid, managed care, and prior authorization processes.Understanding of infusion therapies and payer qualification requirements preferred.Knowledge of CMS regulations, HIPAA, and healthcare compliance requirements.Strong understanding of healthcare revenue cycle processes and the financial impact of intake operations.Excellent organizational skills with the ability to prioritize multiple projects and meet deadlines.Strong analytical, problem-solving, and decision-making abilities.Excellent verbal and written communication skills.Exceptional interpersonal skills with the ability to collaborate across multiple departments.Proficient in Microsoft Office Suite and electronic documentation systems.Preferred SkillsExperience managing referral workflows and hospital referral portals.Experience working with physician offices, hospitals, and case managers.Knowledge of quality improvement initiatives and departmental performance metrics.Ability to interpret insurance benefits and coverage requirements.Strong leadership and employee coaching skills.Ability to thrive in a fast-paced, deadline-driven healthcare environment.Core CompetenciesLeadershipTeam DevelopmentCustomer Service ExcellenceCommunicationProblem SolvingAttention to DetailCritical ThinkingOrganizational SkillsFinancial AwarenessRegulatory ComplianceCollaborationAdaptability Read LessOso Home Care is seeking an experienced and highly organized Infusion Intake Manager to lead our Intake Department. This role is responsible for overseeing the daily operations of the intake team while ensuring the accurate and timely processing of new patient referrals, insurance verification, and coordination of admissions with our Pharmacy, Nursing, Reimbursement, and Sales teams.
The ideal candidate is a strong leader with exceptional problem-solving skills, a solid understanding of infusion services, insurance requirements, and healthcare regulations, and the ability to manage multiple priorities in a fast-paced healthcare environment. This position plays a critical role in ensuring patients receive timely care while maintaining operational efficiency, financial accuracy, and regulatory compliance.
Essential ResponsibilitiesProvide leadership, coaching, and performance management for the Intake Department.Oversee the intake process from referral receipt through admission to ensure timely patient onboarding.Ensure accurate entry of patient demographics, referral information, physician orders, insurance information, and clinical documentation into the electronic medical record.Manage insurance benefit verification, prior authorization requirements, and financial clearance for infusion therapies.Coordinate new patient admissions with Pharmacy, Nursing, Scheduling, Reimbursement, and Clinical departments.Collaborate with Case Managers, hospital discharge planners, physician offices, and referral sources to facilitate seamless patient transitions.Oversee relationships and workflows with outsourced intake and reimbursement vendors, ensuring Business Associate Agreement (BAA) compliance and adherence to company expectations.Monitor referral turnaround times and department productivity while developing metrics, dashboards, and quarterly performance reports.Manage hospital referral portals and electronic referral systems to ensure timely response to incoming referrals.Review therapy requirements, payer guidelines, and insurance qualifications to ensure services meet coverage criteria.Understand reimbursement methodologies and the downstream financial impact of intake decisions on billing, collections, and revenue cycle operations.Partner with Billing and Reimbursement teams to resolve insurance, authorization, and payment issues.Serve as the liaison between Sales/Marketing, Intake, Pharmacy, Nursing, Scheduling, and Billing departments to improve communication and workflow.Manage relationships with physician offices, hospitals, and referral partners while maintaining excellent customer service.Respond promptly and professionally to customer service concerns and operational issues.Identify workflow inefficiencies and implement process improvements that enhance quality and operational performance.Ensure compliance with CMS regulations, HIPAA, accreditation standards (ACHC or equivalent), state and federal regulations, and company policies.Participate in departmental planning, strategic initiatives, and quality improvement projects.Prepare and present departmental metrics and operational reports to leadership.QualificationsHigh school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.Minimum 1 year of supervisory or management experience in a healthcare environment.Home infusion, specialty pharmacy, home health, or healthcare intake experience strongly preferred.Familiarity with infusion software systems and electronic medical records preferred.Working knowledge of commercial insurance, Medicare, Medicaid, managed care, and prior authorization processes.Understanding of infusion therapies and payer qualification requirements preferred.Knowledge of CMS regulations, HIPAA, and healthcare compliance requirements.Strong understanding of healthcare revenue cycle processes and the financial impact of intake operations.Excellent organizational skills with the ability to prioritize multiple projects and meet deadlines.Strong analytical, problem-solving, and decision-making abilities.Excellent verbal and written communication skills.Exceptional interpersonal skills with the ability to collaborate across multiple departments.Proficient in Microsoft Office Suite and electronic documentation systems.Preferred SkillsExperience managing referral workflows and hospital referral portals.Experience working with physician offices, hospitals, and case managers.Knowledge of quality improvement initiatives and departmental performance metrics.Ability to interpret insurance benefits and coverage requirements.Strong leadership and employee coaching skills.Ability to thrive in a fast-paced, deadline-driven healthcare environment.Core CompetenciesLeadershipTeam DevelopmentCustomer Service ExcellenceCommunicationProblem SolvingAttention to DetailCritical ThinkingOrganizational SkillsFinancial AwarenessRegulatory ComplianceCollaborationAdaptability Read LessThe Major Medical Collector is responsible for overseeing accounts receivable and collections for a home health agency and specialty pharmacy. This role ensures timely reimbursement from insurance payors, manages claim denials, and supports accurate financial operations. The Collector serves as a key liaison between the agency, pharmacy, patients, and payors, with a focus on compliance, accuracy, and efficiency in revenue cycle management This position is now being offered under a HYBRID work model.
QUALIFICATIONS:
Minimum 5 years of experience in medical collections, with specific knowledge of home health and/or specialty pharmacy billing.Srrong INFUSION pharmacy backgroundStrong understanding of Medicare, Medicaid, and commercial insurance payor processes.Experience with claim denials, appeals, and reimbursement procedures for home health services and specialty medications.Proficiency with medical billing systems, electronic health records (EHR), and pharmacy benefit systems. CPR +, (Mediware) and/or Caretend software is a plusExcellent organizational, analytical, and problem-solving skills.Strong communication skills with the ability to interact professionally with patients, payors, and internal staff.
RESPONSIBILITIES:
Review and reconcile Accounts Receivable (A/R) reports to track and manage outstanding balances.Participate in productivity calls to provide updates on collection status and goals.Submit appeals or correct claims assigned to payors, ensuring accuracy and compliance with home health and specialty pharmacy requirements.Answer incoming calls from patients, payors, and internal teams, addressing billing inquiries and claim issues.Follow up on appeals and corrected claims to secure resolution and payment.Prepare and maintain correspondence with assigned payors, documenting communication and progress.Conduct targeted collections efforts for specialty pharmacy claims, including high-cost medications and therapies.Conducts Job duties in accordance with established policies procedures and acceptable work standards of the industry.Actively participates in the Oso’s process improvement program.
Core Competencies
Accuracy & Compliance: Ability to work with detailed billing requirements specific to home health and pharmacy services.Collections Expertise: Skilled in follow-up, appeals, and negotiation with payors to minimize aging A/R.Patient-Centered Service: Provide respectful and professional communication to patients and caregivers regarding billing inquiries.Collaboration: Work effectively with clinical, pharmacy, and administrative teams to resolve issues impacting reimbursement.Applicant and employee privacy policy can be found at https://osohomecare.com
Oso Home Care is hiring a full-time Pharmacy Technician. Must have sterile compounding experience. We are seeking an energetic, customer-focused, team player for fast-paced home infusion pharmacy. We are located in Burbank, CA,
Hours: Monday to Friday with rotating weekends.
Job Duties:
Sterile compounding.Communicating with various healthcare professionals, to include authorizations and benefit teams.Providing outstanding customer service.Job Requirements:
High school diploma.Active Pharmacy Technician license.Excellent customer service skills.Proficient in basic mathematics.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessThe Home Infusion Biller is responsible for managing reimbursement activities related to home infusion services. This includes researching and resolving claim rejections and denials, documenting all account actions, and ensuring timely follow-up with Medicare, Medi-Cal, Managed Medi-Cal, and commercial payers (HMO and PPO). The position may qualify for collection-based bonuses.
Monday to Friday 8 am - 4:30 pm.
Experience
Minimum of 2 years of medical billing or collections experience in Home Infusion.Experience with CPR+ (Mediware) and/or CareTend software is a plus.Must have a solid understanding of medical terminology and insurance laws/guidelines.Skills
Proficient in medical billing and CMS reimbursement guidelinesIn-depth knowledge of insurance verification and eligibility (Medicare Parts A-D, Medi-Cal, commercial plans)Familiarity with ICD-10, HCPCS, and NDC codingExperience with prior authorization submissions and appealsCompetent in Microsoft Office (Word, Excel, Outlook) and EMR platformsExcellent analytical, time management, and organizational skillsStrong math skills with the ability to calculate using whole numbers, fractions, and decimalsWe are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessOso Home Care is hiring a full-time Pharmacy Technician. Must have sterile compounding experience. We are seeking an energetic, customer-focused, team player for fast-paced home infusion pharmacy. We are located in Irvine, CA, where the 405 and 55 freeways meet.
Hours: Monday to Friday with rotating weekends.
Job Duties:
Sterile compounding.Communicating with various healthcare professionals, to include authorizations and benefit teams.Providing outstanding customer service.Job Requirements:
High school diploma.Active Pharmacy Technician license.Excellent customer service skills.Proficient in basic mathematics.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessOso Home Care is looking for an experienced Intake Care Coordinator. Candidate must know HCPC, ICD10 & CPT codes. Will be responsible for taking Infusion Therapy and Home Health referrals from referral sources. Must be capable of verifying benefits, entering patient demographics into the computer system, communicating with other departments regarding the status of referrals, and notifying patients/families regarding coverage and payment responsibilities. Ensures that insurance verification is completed, and authorizations are obtained before giving the referral to the Pharmacist.
Work Schedule: Full-Time
Responsibilities:
Conduct initial patient assessments and gather necessary medical and insurance information.Coordinate with healthcare providers to obtain prescriptions, medical orders, and patient histories.Verify insurance coverage and obtain prior authorizations as needed.Schedule and coordinate home infusion services, ensuring timely delivery of medications and supplies.Maintain accurate and up-to-date patient records in compliance with regulatory standards.Provide exceptional customer service and support to patients and their families throughout the intake process.Collaborate with the clinical team to ensure smooth transitions and continuity of care.Qualifications:
High school diploma or equivalent; associate or bachelor's degree preferred.Previous experience in a healthcare setting, preferably in home infusion or pharmacy services.Strong organizational and multitasking skills with attention to detail.Excellent communication and interpersonal skills.Proficiency in electronic health records (EHR) and Microsoft Office Suite.Knowledge of insurance verification and prior authorization processes.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessOso Home Care is hiring a full-time Pharmacy Technician. We are seeking an energetic, customer-focused, team player for fast-paced home infusion pharmacy. We are located in Irvine, CA, where the 405 and 55 freeways meet.
Hours: Monday to Friday with rotating weekends.
Job Duties:
Receive written prescription or refill requests and verify that information is complete and accurate. Communicating with various healthcare professionals, to include authorizations and benefit teams.Providing outstanding customer service.Job Requirements:
High school diploma.Active Pharmacy Technician license.Excellent customer service skills.Proficient in basic mathematics.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessOso Home Care is hiring a full-time Authorizations Specialist. We are located in Irvine, CA, where the 405 and 55 freeways meet.
Hours: In office, Monday to Friday, 9:30 am - 6 pm.
Job Duties:
Verify eligibility and benefits.Submit authorizations.Authorization follow-up.Job Qualifications:
2 years of prior authorization experience.Experience in submitting authorization requests to medical payers such as Blue Cross, Blue Shield, Aetna, and other PPO & HMO payers.Knowledge of HCPCS, ICD-10 & CPT codes.Candidate must possess good computer skills.Knowledge of Medicare guidelines preferred.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned Corporation founded in 1984.
https://osohomecare.com
OSO Home Care is an equal opportunity employer. OSO Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
Read LessOso Home Care is seeking a detail-oriented and empathetic Intake Coordinator to manage the intake process for our home healthcare infusion and pharmacy services. The ideal candidate will ensure seamless coordination between patients, healthcare providers, and our clinical team to deliver high-quality care.
Schedule: In office, Monday to Friday, 9:30 am to 6:00 pm with rotating weekends (one to two weekend days a month).
Responsibilities:
Conduct initial patient assessments and gather necessary medical and insurance information.Coordinate with healthcare providers to obtain prescriptions, medical orders, and patient histories.Verify insurance coverage and obtain prior authorizations as needed.Schedule and coordinate home infusion services, ensuring timely delivery of medications and supplies.Maintain accurate and up-to-date patient records in compliance with regulatory standards.Provide exceptional customer service and support to patients and their families throughout the intake process.Collaborate with the clinical team to ensure smooth transitions and continuity of care.Qualifications:
High school diploma or equivalent; associate or bachelor's degree preferred.Previous experience in a healthcare setting, preferably in home infusion or pharmacy services.Strong organizational and multitasking skills with attention to detail.Excellent communication and interpersonal skills.Proficiency in electronic health records (EHR) and Microsoft Office Suite.Knowledge of insurance verification and prior authorization processes.Family owned, room for growth, rewarding, fun and supportive atmosphere.
We are a privately owned corporation founded in 1984. http://osohomecare.com
Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.
Applicant and employee privacy policy can be found at https://osohomecare.com
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