Hi, we're Oscar. We're hiring an Associate Director, Learning and Development to join our Claims team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Associate Director, Documentation & Learning role is responsible for assisting in the creation of strategic direction of learning initiatives and knowledge management practices including documenting, analyzing, and improving claims processing workflows, policies, and procedures within the operation. This role is responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning and knowledge sharing.
You will report into the Senior Director, Claims.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
Assist in the creation of a holistic claims training and documentation strategyDeliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims trainingDevelop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically.Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvementsWork with internal stakeholders to ensure consistency and accuracy of claims documentation and training materialsCreate a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performanceEnsure that practices are integrated into daily operations and aligned with business outcomesBuild, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfactionTranslate technical or complex information into clear, user-friendly documentation.Provide effective direction, mentorship, and influence to achieve departmental goalsStay abreast of industry trends, best practices, and emerging technologies in learning and developmentCompliance with all applicable laws and regulationsOther duties as assignedRequirements:
7+ years of experience in a combination of claims operations, learning and development, knowledge management, technical writing or a related field5+ years of people management and team leadership experience with ability to prioritize, allocate work and manage across multiple high-value projects at once6+ years of working collaboratively with cross-functional leadership teams3+ Experience with benefit and contract interpretation or coding in professional/ institutional billing requirements.3+ Experience analyzing and improving processes and workflows.Bonus points:
Experience in healthcare or highly regulated or related fieldOperational improvement certification - Green or advanced belt certificationBachelor's or Master's degree in related fieldBSN or Clinical experienceThis is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.
Read LessHi, we're Oscar. We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.
You will report into the Associate Director, Workforce Management.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $100,602 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
Identify optimization opportunities to support program objectivesSupport implementations end to end to ensure successLead certain components of the programPartner with other departments and various stakeholders to ensure operational excellenceSupport a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknessesSupport the tracking and monitoring of controlsDevelop tools and standards to support team programs year over year based on program retrosDevelop meeting materials, track and follow-up on action items, assist with management of all project plansCompliance with all applicable laws and regulationsOther duties as assignedRequirements:
4+ years of BPO program and/or project management experience, creating dashboards and playbooks4+ years experience in change management and process improvementBonus points:
PMP or Six Sigma certificationProficiency in Excel or SheetsThis is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.
Read LessHi, we're Oscar. We're hiring a Program Lead to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.
You will report into the Associate Director, Workforce Management.
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $75,348 - $98,894 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutionsCoordinate projects and processes to help ensure key milestones and service levels are metPartner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomesPartner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholdersGather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.Provide recommendations that ensure financial discipline and qualitySupport identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targetsCompliance with all applicable laws and regulationsOther duties as assignedRequirements:
1+ years of professional experience in Workforce ManagementExtensive experience managing NICE IEX or InContact systems1+ years of experience using data and metrics to drive improvements1+ years of experience in process improvement and workflow design1+ years of experience in developing and presenting information and recommendations aimed at Senior LeadershipProficiency in Excel or SheetsBonus points:
ACA marketplace, provider network, claims, healthcare quality, or provider data experienceTraining or experience applying Continuous Process Improvement or Lean Six Sigma principlesExperience with project coordination or management in a matrixed organizationContact center leadership experienceExperience using SQLThis is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.
Read LessHi, we're Oscar. We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.
You will report into the Associate Director, Workforce Management.
Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $100,602 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
Identify optimization opportunities to support program objectivesSupport implementations end to end to ensure successLead certain components of the programPartner with other departments and various stakeholders to ensure operational excellenceSupport a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknessesSupport the tracking and monitoring of controlsDevelop tools and standards to support team programs year over year based on program retrosDevelop meeting materials, track and follow-up on action items, assist with management of all project plansCompliance with all applicable laws and regulationsOther duties as assignedRequirements:
4+ years of BPO program and/or project management experience, creating dashboards and playbooks4+ years experience in change management and process improvementBonus points:
PMP or Six Sigma certificationProficiency in Excel or SheetsThis is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.
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