The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.
Responsibilities
Provide timely and accurate customer support via phone, email, and in-personCommunicate clearly and professionally to resolve customer questions and concernsListen actively to understand customer needs and offer appropriate solutionsDocument interactions and maintain records of customer communicationsCollaborate with team members to improve service quality and customer satisfaction
Preferred Qualifications
1+ years of experience in customer serviceInsurance license preferred but not requiredStrong communication skillsProven active listening abilities Read Less