FOH POSITION DESCRIPTION
Department
Retail / FOH
Job Title
Front of House Staff Lead
Reports to
General Manager
General Description:
Front of House Staff will be responsible for providing outstanding customer service and preparing and serving the highest quality food and beverages. The ideal candidate will be outgoing, hardworking, and detail-oriented.
Type of position:
☒ Full-time ☐ Seasonal
☐ Part-time
☐ Contractor
☐ Intern
Hours: 30-40 / week
☐ Exempt
☒ Nonexempt
Responsibilities & Expectations
General Description & REQUIREMENTS
· Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team
· Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach
· Ensure proper team member coverage per the needs of the business while maintaining target labor costs
· Maintains exceptional standards of professionalism and hospitality
· Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs
· Develops a strong and positive rapport with both staff and guests alike
· Drives positive results and aligns with business goals
· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
· Act and step up as General Manager in their absence
· Manage employees in their daily responsibilities, providing clear, effective direction
· Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards
· Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
· Ensures the delivery of superior customer service through effective staff training and education
· Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment
· Build morale and team spirit by fostering a work environment where team members’ input is encouraged
Requirements
● Exceptional communication and interpersonal skills
● Ability to work flexible hours including evenings, weekends, and holidays
● Attention to detail, solution-driven, and self-starting
● Must have or be willing to obtain NYC Food Handler’s license
● Ability to work on your feet for a full shift and lift 30+ lbs
● Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
● Fluent in both written and spoken English
● Must have basic math skills
● Polished personal presentation
● Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always
● Strict adherence to posted schedule and clock in/out at times
● Adhere to all HR policies and procedures
Work Experience Requirements
− Experience in customer service, hospitality, or cafe/coffee industry preferred
Education Requirements
− High school diploma or GED
− Must have or be willing to obtain NYC Food Handler’s license
Company DescriptionOUR STORYJob DESCRIPTION
Department
Back of House
Job Title
Baker
Reports to
Director Of Operations
General Description:
Passion for artisanal baking and dedication to upholding Orwashers' commitment to quality.
Type of position:
Full-time Seasonal
Part-time
Contractor
Intern
Hours: 40/ week
Exempt
Nonexempt
Responsibilities & Expectations
· Utilize expertise in food preparation and culinary techniques to produce high-quality bread, pastries, and other baked goods in adherence to Orwashers' artisanal standards.
· Ensure the timely and precise execution of baking processes, including mixing, proofing, shaping, and baking a variety of doughs.
· Uphold strict food safety and hygiene practices throughout all stages of food production.
· Collaborate closely with the kitchen team to maintain inventory levels and ensure seamless production flow.
· Contribute to the development of new recipes and innovative baked goods while preserving Orwashers' traditional offerings.
· Demonstrate exceptional attention to detail in decorating and finishing products for retail sale.
· Oversee Bread, Bagels, and Cookie production to ensure standards of quality are met or exceeded
· Follow and adhere to standardized recipes
· Perform accurate month end inventory
· Responsible for mixing, bench work, proofing, and baking bread as well as working with laminated doughs for our breakfast pastry production
· Ensure standards of quality are met or exceeded
· Maintain high levels of cleanliness and organization of assigned work areas, adhering to sanitation/health regulations and company policy
· Other duties as assigned by Pastry Chef/Head Baker
Essential Functions:
· Able to lift 30+ lbs
· Fluent in both written and spoken English
· Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards
· Polished personal presentation; Grooming meets Company standards, as outlined by Employee Handbook
· Communicates information effectively and efficiently
· Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
· Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
· Ability to perform essential job functions under pressure, maintain professionalism when working under stress
· Participates in community events and ensure corporate social responsibility goals of Company are met
work experience requirements
- 5+ years’ experience as Baker of similar caliber
education requirements
- High school diploma or GED
- NY Department of Health & Mental Hygiene Food Protection Certificate, required
Company DescriptionOUR STORY
Job DESCRIPTION
Department
Front of House
Job Title
AGM
Reports to
General Manager
General Description:
Responsible for leading all team members in running an efficient and profitable operation, managing day-to-day store operations, maintaining high service standards and conditions, and fostering a positive environment.
Type of position:
Full-time Seasonal
Part-time
Contractor
Intern
Hours: 40 / week
Exempt
Nonexempt
General Description & REQUIREMENTS
· Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team
· Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach
· Ensure proper team member coverage per the needs of the business while maintaining target labor costs
· Maintains exceptional standards of professionalism and hospitality
· Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs
· Develops a strong and positive rapport with both staff and guests alike
· Drives positive results and aligns with business goals
· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
· Act and step up as General Manager in their absence
· Manage employees in their daily responsibilities, providing clear, effective direction
· Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards
· Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
· Ensures the delivery of superior customer service through effective staff training and education
· Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment
· Build morale and team spirit by fostering a work environment where team members’ input is encouraged
Essential Functions:
· Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards
· Exceptional communication and interpersonal skills
· Ability to work flexible hours including evenings, weekends, and holidays
· Attention to detail, solution-driven, and self-starting
· Must have or be willing to obtain NYC Food Handler’s license
· Ability to work on your feet for a full shift and lift 30+ lbs
· Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
· Fluent in both written and spoken English
· Must have basic math skills
· Polished personal presentation
· Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always
· Strict adherence to posted schedule and clock in/out at times
· Attends mandatory meetings including staff meetings, leadership meetings, etc.
· Adhere to all HR policies and procedures
· Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS systems, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system
work experience requirements
- 2+ years’ experience as restaurant manager of similar caliber concept
education requirements
- High school diploma or GED
Holds NY Department of Health & Mental Hygiene Food Protection Certificate, required
Company DescriptionOUR STORY
Baker
Orwashers isn’t just a bakery. It’s an incredible story that began over one hundred years ago and continues today. Deeply rooted in the art of baking, the joy of feeding people, and the love of community, our recipe for success includes making a lasting impression on our guests.
We are seeking experienced bakers who are passionate and motivated to hone their craft and technique. At Orwashers Bakery, you will have the opportunity to create artisanal baked goods from start to finish and help develop new and innovative recipes. This role will be instrumental in providing memorable customer experiences for while preserving Orwashers traditions and legacy.
Position Expectations
· Work alongside the Head Baker and the rest of the management team to efficiently scale, mix, portion, shape, proof, and bake-off multiple bread doughs, as well as scaling, mixing, portioning, and baking of multiple cake batters all while ensuring consistency and maintaining Orwashers standards of delicious quality.
· Maintain high levels of cleanliness and organization of assigned work areas, adhering to sanitation/health regulations and company policy
· Utilize expertise in food preparation and culinary techniques to produce high-quality bread, pastries, and other baked goods in adherence to Orwashers' artisanal standards.
· Collaborate closely with the kitchen team to maintain inventory levels and ensure seamless production flow.
· Contribute to the development of new recipes and innovative baked goods while preserving Orwashers' traditional offerings.
· Demonstrate exceptional attention to detail in decorating and finishing products for retail sale.
Requirements
● Prior baking experience specifically in breads and cakes preferred
● You're diligent about the items you create and understand the technique and patience it takes to create consistently high-quality products.
● Exceptional communication and interpersonal skills, solution-driven
● Ability to work flexible hours including evenings, weekends, and holidays
● Attention to detail, solution-driven, and self-starting
● Must have or be willing to obtain NYC Food Handler’s license
● Ability to work on your feet for a full shift and lift 30+ lbs
● Fluent in both written and spoken English
● Must have basic math skills
● Polished personal presentation
Compensation and Benefits
● $20 -$22 per hour
● Subsidized Health Insurance
● Commuter Benefits
● Employee Discounts
● And more!
Company DescriptionOUR STORY
Refrigeration technician
ABOUT ORWASHERS:
Orwashers Bakery (Orwashers.com) is a New York City institution, founded in 1916 in a small storefront on the Upper East Side. Today, Orwashers continues to be known for its New York classics including rye bread, pumpernickel, bagels, rugelach, black and white cookies and so much more.
In addition to selling bread to many of New York’s top restaurants and gourmet grocery stores, Orwashers currently operates three retail bakeries—on the Upper East Side and the Upper West Side in Manhattan, and in Roslyn Heights, Long Island. Orwashers also delivers our breads and baked goods throughout Manhattan and distributes to carefully selected partners nationwide. While the company has grown since its humble beginnings over a century ago, the same values remain baked in—handmade classic breads and baked goods made fresh locally with love each day.
Responsibilities:
Installation: Installing new refrigeration systems, including commercial refrigerators, freezers, ice machines, and HVAC systems.
Maintenance: Performing routine maintenance on refrigeration equipment, including inspections and preventative measures.
Repair: Troubleshooting and repairing refrigeration systems, including diagnosing complex issues and making necessary repairs.
Troubleshooting: Identifying and resolving issues with refrigeration systems, including electrical and gas system problems.
Documentation: Maintaining records of work performed, including daily service logs, refrigerant recovery reports, and service records.
Safety: Ensuring compliance with safety regulations and following proper safety procedures, including the use of personal protective equipment.
Communication: Communicating with maintenance manager about system malfunctions, repair costs, and alternate cooling options.
Technical Expertise: Understanding refrigeration principles, electrical systems, and mechanical components.
Problem-solving: Diagnosing and resolving complex system problems, requiring strong problem-solving skills.
Skills and Qualifications:
Technical proficiency in refrigeration systems and related equipment.
Strong understanding of electrical systems and mechanical components.
Attention to detail and the ability to follow instructions accurately.
Good communication skills to effectively explain issues and solutions.
Physical stamina to handle the physical demands of the job.
Problem-solving skills to diagnose and resolve complex issues.
Working Conditions / Essential Functions
· Able to stand for 8 hours per shift/day (normally 5-days a week for an average workweek of 40 hours)
· Able to grasp, reach overhead, push, lift, manipulate and carry up to 50 pounds
· Ability to work flexible hours and days, including holidays and weekends
· Experience working with high performance teams
· Fluency in Spanish is a plus
ABOUT YOU:
Able to work a flexible/variable schedule, including early mornings and evenings, weekends and holidays.· Friendly, personable, punctual, and dependable.
· Must have experience working with HVACs, electronics, mechanical repairs, wiring diagrams, etc.
· Solution-oriented.
· Safety obsessed.
· Have a positive attitude and are a team player.
· Excellent communication skills.
· Financially accountable.
· Prepared to work up to 8 hours on your feet and lift up to 30 pounds.
· Love bread, local foods and have a strong sense of community? Even better!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Types: Full-time, exempt
Pay: $25-$28 depending on experience and skill level
Benefits: Paid time off
Schedule: 8-hour shifts including weekends; hours will vary with the needs of the business
Work Location: In-person, Bronx, NY (primary location), in-person Manhattan, NY (secondary locations) and Roslyn Heights, NY (tertiary location)
Company DescriptionOUR STORYBookkeeper
ABOUT ORWASHERS:
Orwashers Bakery (Orwashers.com) is a New York City institution, founded in 1916 in a small storefront on the Upper East Side. Today, Orwashers continues to be known for its New York classics including rye bread, pumpernickel, bagels, rugelach, black and white cookies and so much more.
In addition to selling bread to many of New York’s top restaurants and gourmet grocery stores, Orwashers currently operates three retail bakeries—on the Upper East Side and the Upper West Side in Manhattan, and in Roslyn Heights, Long Island. Orwashers also delivers our breads and baked goods throughout Manhattan and distributes to carefully selected partners nationwide. While the company has grown since its humble beginnings over a century ago, the same values remain baked in—handmade classic breads and baked goods made fresh locally with love each day.
ABOUT THE POSITION:
We are seeking a strong bookkeeper who will be responsible for all aspects of Accounts Receivable and Accounts Payable. This person must be well-versed in accounting principles and understand the dynamics of intercompany transactions. This role requires someone who is highly detail-oriented, and comfortable being a part of a small team with a high volume of transactions. This person must be a positive, dependable, solution-oriented team player, with strong communication skills. The Bookkeeper will play a crucial role in maintaining the integrity of financial data and supporting the overall accounting functions of the organization. This role will report to the Finance Director.
RESPONSIBILITIES:
· Accounts Receivable
o Record payments from clients, apply payments to customer accounts, and book deductions.
o Create accurate and timely customer invoices.
o Handle customer inquiries about bills or payments and resolve discrepancies between invoices and customer payments.
o Providing weekly updates on A/R aging and regularly follow up with customers who are tardy and/or delinquent.
o Evaluate aging, credit risk, and collection follow-up. Recommend steps to improve cash flow and reduce write-offs.
o Work with other departments including the sales team and customer service to resolve billing issues or disputes.
· Accounts Payable
o Reviewing invoices for proper documentation and approval, entering them into accounting software
o Reconciling discrepancies: Researching and resolving invoice discrepancies and issues
o Reaching out to vendors to resolve payment issues or questions, and to provide information about payment status
o Providing supporting documentation for audits as needed
o Helping with month-end closing processes
o Updating and reconciling the sub-ledger to the general ledger
o Monitoring expenses: Monitoring expenses and keeping records for tax purposes
ABOUT YOU:
2+ years experience in a similar role with experience with Accounts Receivable and Accounts PayableBachelor’s degree in Accounting, Business, or a relevant field preferableHighly proficient in Quickbooks OnlineProficient in Microsoft Office Suite, especially ExcelDetail-orientedThe ability to meet deadlinesStrong organizational skills and the ability to prioritize projects· Strong communication skills
· Friendly, personable, punctual, and dependable.
· Solution-oriented
· Have a positive attitude and are a team player.
· Love bread, local foods and have a strong sense of community? Even better!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Types: Full-time, 40 hours/week
Pay: $25/hour depending on skillset and experience
Benefits: Bonus, Health Insurance, 401k, Paid time off
Language Requirements: English
Work Location: In person, Bronx, NY
To apply, please submit your resume and a cover letter. You can send to HRBronx@orwashers.com noting “Bookkeeper” in the subject line. Thank you for your interest, we look forward to learning about you!
Company DescriptionOUR STORY