Orville’s Home Appliances has been one of WNY's locally owned appliance retailers since 1965, and our dedication to employees is top notch! We are currently seeking a Part-Time Receptionist to join our team! The preferred candidate will be: courteous, reliable, customer service oriented, and organized. If you are seeking an opportunity to grow alongside dedicated team members and shape your future, then apply today!
Position Accountabilities:
Answering phones and directing calls to appropriate departments.Assisting in order processing and scheduling of deliveries.Responsible for maintaining cash drawer and basic bookkeeping.Maintaining appearance of showroom and customer areas.Uphold customer service values and Orville's Standards of Conduct.Any other duties as assigned by supervisor.Required Experience/Skills:
Effective communication style both orally and written.Prior Receptionist experience a plus.Prior experience as a customer-service representative a plus.Have an upbeat and enthusiastic attitude.Proficiency in Microsoft Office Suite (Excel, Word) required.Educational Requirements:
H.S. Diploma OR G.E.D EquivalentService Technician – Buffalo Market
Full-Time | Field-Based | Buffalo, NY Area
Pay Range: $25–$35 per hour (DOE)
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Join a Team That Invests in You
We’re looking for a skilled and motivated Service Technician to support our growing Buffalo Market. If you enjoy hands-on problem solving, working independently in the field, and delivering great customer experiences, this role is for you.
You’ll diagnose and repair major household appliances while representing a company that provides the support and perks you need to succeed.
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What We Offer (Perks & Benefits)
· Take-Home Company Vehicle – no commuting wear and tear
· Company Smartphone
· Company Tablet / Chromebook
· Competitive Hourly Pay ($25–$35 DOE)
· Steady, Full-Time Work in a growing market
· Direct Manufacturer Support when needed
· Organized Scheduling & Clear Job Documentation
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What You’ll Do
· Perform routine diagnostics and repairs on major appliances in the field
· Review and prescreen service requests to confirm eligibility
· Identify appliance failures using effective troubleshooting and testing methods
· Communicate required parts to the Parts Manager after diagnosis
· Safely and correctly replace appliance components
· Coordinate with manufacturers for additional repair assistance when necessary
· Provide timely updates to customers throughout the repair process
· Accurately document all repair steps from dispatch to job completion
· Perform additional related duties as assigned
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What We’re Looking For
· 1–2 years of relevant appliance repair or technical experience
· High School Diploma or GED
· Ability to independently troubleshoot and identify operational issues
· Strong time-management skills in a fast-paced environment
· Self-motivated with strong attention to detail
· Proficiency with diagnostic equipment and technology
· Ability to read wiring diagrams and schematics
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Physical Requirements
· Ability to lift 50–100 lbs
· Comfortable with kneeling, standing, sitting, and crouching throughout the workday
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Ready to Apply?
If you’re looking for a stable career with great tools, strong support, and real perks—including a take-home vehicle—this is your opportunity to grow with us in the Buffalo and Rochester Market.
Apply today and put your skills to work with a company that values its technicians.
Read LessAbout the Role:
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position involves addressing customer inquiries, resolving issues, and providing information about products and services. The representative will act as a liaison between the company and its customers, ensuring that all interactions are positive and productive. By effectively managing customer relationships, the representative will contribute to the overall success of the organization. Ultimately, the goal is to enhance the customer experience and drive repeat business through exceptional service.
Minimum Qualifications:
High school diploma or equivalent.Proven experience in a customer service role, preferably in the retail industry.Strong verbal and written communication skills.Responsibilities:
Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.Maintain detailed records of customer interactions and transactions, documenting any issues and resolutions.Collaborate with other departments to address customer needs and improve service delivery.Stay informed about product offerings, promotions, and company policies to provide accurate information to customers.Skills:
The required skills for this role include strong communication abilities, which are essential for effectively interacting with customers and addressing their needs. Problem-solving skills are also crucial, as representatives must quickly identify issues and provide appropriate solutions. Attention to detail is important for accurately documenting customer interactions and ensuring that all information is correct.
Read LessOrville’s Home Appliances has been one of WNY's locally owned appliance retailers since 1965, and our dedication to employees is top notch! We are currently seeking a Part-Time Receptionist to join our team! The preferred candidate will be: courteous, reliable, customer service oriented, and organized. If you are seeking an opportunity to grow alongside dedicated team members and shape your future, then apply today!
Position Accountabilities:
Answering phones and directing calls to appropriate departments.Assisting in order processing and scheduling of deliveries.Responsible for maintaining cash drawer and basic bookkeeping.Maintaining appearance of showroom and customer areas.Uphold customer service values and Orville's Standards of Conduct.Any other duties as assigned by supervisor.Required Experience/Skills:
Effective communication style both orally and written.Prior Receptionist experience a plus.Prior experience as a customer-service representative a plus.Have an upbeat and enthusiastic attitude.Proficiency in Microsoft Office Suite (Excel, Word) required.Educational Requirements:
H.S. Diploma OR G.E.D EquivalentLocation: 3979 Walden Avenue, Lancaster, NY 14086
Department Manager: Brian Kanavel
Summary of position:
This position is responsible for maintaining the cleanliness, organization, and overall presentation of all products within the warehouse. The role also serves as a key point of contact for customers picking up their purchases, ensuring a positive experience through professional, courteous, and efficient customer service.
Qualifications:
High school diploma or equivalentAbility to provide excellent customer serviceAbility to work as a team member maintaining a positive attitude toward customers and responsibilities.Must be able to constantly lift, drag, pull and push objects over 100 lbs.Must be able to constantly stand, walk, stoop, crouch or crawl to access product and load into delivery vehicle.Must be able to safely and efficiently operate an appliance dolly to load and unload delivery vehicles and customer pickup orders while adhering to company safety standards and proper material-handling procedures.Must successfully obtain and maintain Powered Industrial Truck (PIT) certification as a condition of employment. Certification training will be provided by the company following hire, and employees are expected to comply with all training, licensing, and safety requirements throughout their employment.Essential Functions:
Safely and responsibly move product through the warehouse and delivery systemAccurately pull and put away stock itemsLoad and unload new and recycled products from trucksLoad purchases into customer vehicles in a safe and responsible mannerSafely operate forklifts to assist in moving productAnswer internal phone calls to answer questions regarding stock for store employeesKeep warehouse floors clean and free of trash or clutterChange light bulbs within warehouse and office as neededMaintain a clean, organized, and safe warehouse and surrounding grounds.Snow removal during winter months to keep driveway and walkway safe and clearPerforms other duties as requested by Management and Executive TeamService Technician – Rochester Market
Full-Time | Field-Based | Rochester, NY Area
Pay Range: $25–$35 per hour (DOE)
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Join a Team That Invests in You
We’re looking for a skilled and motivated Service Technician to support our growing Buffalo Market. If you enjoy hands-on problem solving, working independently in the field, and delivering great customer experiences, this role is for you.
You’ll diagnose and repair major household appliances while representing a company that provides the support and perks you need to succeed.
---
What We Offer (Perks & Benefits)
· Take-Home Company Vehicle – no commuting wear and tear
· Company Smartphone
· Company Tablet / Chromebook
· Competitive Hourly Pay ($25–$35 DOE)
· Steady, Full-Time Work in a growing market
· Direct Manufacturer Support when needed
· Organized Scheduling & Clear Job Documentation
---
What You’ll Do
· Perform routine diagnostics and repairs on major appliances in the field
· Review and prescreen service requests to confirm eligibility
· Identify appliance failures using effective troubleshooting and testing methods
· Communicate required parts to the Parts Manager after diagnosis
· Safely and correctly replace appliance components
· Coordinate with manufacturers for additional repair assistance when necessary
· Provide timely updates to customers throughout the repair process
· Accurately document all repair steps from dispatch to job completion
· Perform additional related duties as assigned
---
What We’re Looking For
· 1–2 years of relevant appliance repair or technical experience
· High School Diploma or GED
· Ability to independently troubleshoot and identify operational issues
· Strong time-management skills in a fast-paced environment
· Self-motivated with strong attention to detail
· Proficiency with diagnostic equipment and technology
· Ability to read wiring diagrams and schematics
---
Physical Requirements
· Ability to lift 50–100 lbs
· Comfortable with kneeling, standing, sitting, and crouching throughout the workday
---
Ready to Apply?
If you’re looking for a stable career with great tools, strong support, and real perks—including a take-home vehicle—this is your opportunity to grow with us in the Buffalo and Rochester Market.
Apply today and put your skills to work with a company that values its technicians.
Read LessAre you passionate about sales? Are you looking for an exciting opportunity where you can grow your career and have fun? Are you looking to control your earning potential?
Orville's Home Appliances is proud to service the appliance needs of Western New York for the past 59 years! We are a family-owned business that has grown from a small single store to the largest independent Major Home Appliance dealer WNY.
Because of unprecedented growth, we are searching for a part-time retail salesperson to join our team at our Williamsville Store. Our strategic partnership with BrandSource, a national buying group gives us $20B in buying power. We’re big enough to compete against the “box stores” but small enough to provide that white glove service that customers demand and expect in Western NY!
Job Requirements
While previous sales experience in appliances, furniture or other big-ticket items is a plus, it is not required; what is essential for this role is an outgoing personality along with customer service experience and a willingness to learn. Basically, if you have the energy to succeed and are committed to providing first class customer service, this is the position for you!
If this sounds like the job opportunity you’ve been looking for, and if you meet our qualifications, Orville’s wants to talk with you right away!
Salesperson Duties:
Welcome customers and offer assistance.Provide information on products, delivery, and services.Document sales and assist customers with their purchase.Process payments in cash, credit card, or in-store financing.Assist in maintaining a neat, clean, and organized store.Maintain the cleanliness of public areas, both inside and outside of the building.Assist in restocking stores with appliances and accessories.Continuous training in new and updated products.Salesperson Experience/Skills:
Previous sales experience preferred, not required.Energetic, self-motivated sales professional with exceptional interpersonal, listening and communication skills.Ability to work flexible schedule, days, evenings, weekends and holidays.Pleasant and polite manners when dealing with co-workers as wells as customers.Familiarity with basic sales techniques.Basic reading, math, writing and communication skills.A commitment to high professional ethical standards.Previous sales experience with verifiable positive track record of success, preferably in the area of appliances or big-ticket items is preferred but not required.Ability to safely lift up to 40 pounds on a repetitive basis, and up to 75 pounds on an occasional basis without assistance.Education:
High School Diploma OR G.E.D EquivalentSales Certifications preferred, not required.Please be aware the salary range does not reflect commission, bonuses and SPIFFs.
Read LessBONUS PAY UP-TO $200 PER MONTH!
About us
Orville’s Home Appliances is a leading company in our industry and region since 1965. Our business is the largest Home Appliance retailer in all of WNY and our employee dedication is top notch! We are currently seeking CDL & Non-CDL Delivery Drivers to join our team at our Walden Avenue location in Lancaster, NY. If you are a motivated and quick learning individual who is looking for a great opportunity to work with WNY's leader in Appliance Services, then apply today!
Position Accountabilities:
Ensuring all appliances are secured within vehicle and are safely delivered to designated location.Adhering to all traffic and DOT driving regulations while operating vehicle.Operating of delivery vehicle in a safe and consistent manner in-line with both company policy as well as applicable state and DOT laws.Basic installation of all appliances once delivered to designated location.Safely remove previous appliance at designated location and loading onto delivery vehicle.Testing of appliance to ensure quality assurance is up-to-standard per company policy.Completing of necessary documentation for instances of damage or returns.Ensuring delivery vehicle is neat and tidy at all times.Lifting and transporting appliances 100 pounds or more consistently.Required Experience/Skills:
Effective communication style both orally and written.1 Year of relevant experience required.Must have a valid Driver's License.Have an upbeat and enthusiastic attitude.Educational Requirements:
H.S. Diploma OR G.E.D EquivalentSchedule:
4 days including Saturday & Sunday; 10 hour shifts eachJob Type: Full-time
Expected hours: 40 per week
Benefits:
401(k)Dental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offReferral programVision insuranceDay range:
4 days/week, Monday - SundayExperience level:
1 year preferredShift:
10 hour shiftLicense/Certification:
New York State Driver's License (Required)Shift availability:
Day Shift (Required)
Work Location: In person
