Orthopedic Centers of Colorado at Inverness is looking for a Full Time Patient Service Representative to join our team!
Monday - Friday - business hours. | Position Pay Range $18.40 - $22.15 |
Summary/Objective:
The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
Essential Functions
1. Answers inbound calls to the Center.
2. Provides a friendly and warm greeting to all patients and/or providers.
3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
4. Collects co-pays, co-insurance, and deductible if necessary.
5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
15. Requests orders and processes new/same-day requests.
16. Requests all patients complete a satisfaction survey after their exam.
17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
? One plus year of experience providing exceptional customer service – healthcare environment preferred
? Detail oriented, self-motivated, a problem solver and a team player
? Ability to navigate multiple computer screens and browsers quickly and accurately
? Ability to excel in a very fast-pace team environment
? Ability to continuously “exceed” company and customer expectation
? Strong communication skills & professional demeanor
Education/Certifications:
? Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
Requirements:POSITION OVERVIEW
Improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
ESSENTIAL FUNCTION
Performs and documents daily assessments of patient’s conditionFollows a plan of care which is appropriate to problems in identified and involves the patient/family according to their capabilities and desiresEducates the patient and family/caregiver about patient deficits. Plans and/or assists with patient discharge from therapy services and treatment settings. Provides information regarding appropriate selection/use of adaptive equipment and support programs.Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.SALARY & BENEFITS:
$52,000-$71,000 Annually
Medical, Dental and Vision InsurancePTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and development including journal clubs, physician views, surgery views, and in-servicesAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesFlexible work schedules, 4 10 hour shiftsPotential for Sign-on BonusRequirements:REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferred but will consider new gradsPhysical Therapy Assistant License required by the stateGraduated from a physical therapy assistant curriculum approved by the American Physical Therapy Association requiredBLSWORKING CONDITIONS:
Frequent standing, typing, moussing, and reading paper and electronic documentsAbility to file and track documents and data, both in written and electronic formHours of business are Monday – Friday from 7:00 a.m. to 6:00 p.m.On occasion, some early, late and overtime hours may be required Read LessSupervisory Responsibility:
No
POSITION OVERVIEW
Improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
ESSENTIAL FUNCTION
· Performs and documents initial and ongoing assessments of patient’s condition
· Established a plan of care which is appropriate to problems in identified and involves the patient/family according to their capabilities and desires
· Educates the patient and family/caregiver about patient deficits. Plans and/or assists with patient discharge from therapy services and treatment settings. Provides information regarding appropriate selection/use of adaptive equipment and support programs.
· Supervises and delegates the care provided by physical therapy assistants according to established licensing laws, state regulations, and practice standards.
· Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
REQUIRED QUALIFICATIONS AND SKILLS:
· 1+ years of experience preferred
· Physical Therapy License required by the state
· Graduated from a physical therapy curriculum approved by the American Physical Therapy Association required
· BLS through the American Heart Association or the American Red Cross
WORKING CONDITIONS:
Frequent standing, typing, moussing, and reading paper and electronic documentsAbility to file and track documents and data, both in written and electronic formHours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.On occasion, some early, late and overtime hours may be requiredRequirements:REQUIRED QUALIFICATIONS AND SKILLS:
· 1+ years of experience preferred
· Physical Therapy License required by the state
· Graduated from a physical therapy curriculum approved by the American Physical Therapy Association required
· BLS through the American Heart Association or the American Red Cross
Read LessPOSITION OVERVIEW:
The Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.
ESSENTIAL FUNCTIONS:
Eligibility check Fixing charts/mistakes Phreesia appointment validations; cancellation/reschedulesPre-registration Recognize, greet and register patients in a polite, prompt and helpful manner ProviderFlow Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously Verify current informational statuses and collect insurance information, demographic information and signatures as neededREQUIRED QUALIFICATIONS AND SKILLS:
Minimum of two years’ experience in healthcare setting Knowledge of medical office procedures knowledge of computer systems and applications Knowledge of grammar, spelling and punctuation Skills in operating business office machines Skills in answering the telephone in a professional manner Ability to read, understand and follow oral and written instruction Ability to establish and maintain working relationships with patients, employees and the publicPAY & BENEFITS:
Medical, Dental and Vision Insurance Generous PTO package and paid holidays Company-paid life insurance and long term disability insurance Ability to purchase accident insurance, short and long-term disability insurance. Opportunities for internal training and development Retirement Plan eligibility after one month of service with eligibility in company profit sharing Most positions offer Monday – Friday work schedulesWORKING CONDITIONS:
Typical business office environment Possibility of local travel Constant viewing of computer monitor, mousing and typing Frequent standing, walking and sitting Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more Occasionally lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the jobColorado isn’t a sit-down kind of state, and the team at Orthopedic Centers of Colorado understands this better than anyone. Our orthopedic specialists have a true passion for the active Colorado lifestyle, and it fuels our approach to help each patient achieve their personal best.
We are currently seeking dynamic, experienced professionals as well as new aspiring graduates, to join our treatment teams located throughout the Denver metro area. If you want to be a part of a team where bi-directional feedback, innovation, and patient outcomes are paramount, join us today!
Benefits of joining the Orthopedic Centers of Colorado team:
Sign on BonusProductivity Bonus planContinuing education spend and daysWe are the most prestigious and comprehensive, integrated approach to orthopedic care in Colorado.Enjoy a collaborative learning environment that fosters personal and professional growth.Available opportunities to become clinical specialists or engage in mentorship and/or leadership programs.You and your family will enjoy all the benefits of the multi-season, Colorado lifestyle.Mission Driven Culture: “To better the orthopedic health and overall well-being of the communities in which we live and whom we serve.”
PHYSICAL THERAPIST POSITION OVERVIEW:
Physical therapist, improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
PHYSICAL THERAPIST SALARY & BENEFITS:
$70,000-100,000 annually
Medical, Dental and Vision InsuranceGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesRequirements:PHYSICAL THERAPIST REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferredPhysical Therapy License required by the stateGraduated from a physical therapy curriculum approved by the American Physical Therapy Association requiredBLS through the American Heart Association or the American Red Cross Read LessPOSITION OVERVIEW
Improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
ESSENTIAL FUNCTION
Performs and documents daily assessments of patient’s conditionFollows a plan of care which is appropriate to problems in identified and involves the patient/family according to their capabilities and desiresEducates the patient and family/caregiver about patient deficits. Plans and/or assists with patient discharge from therapy services and treatment settings. Provides information regarding appropriate selection/use of adaptive equipment and support programs.Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.SALARY & BENEFITS:
$52,000-$71,000 Annually
Medical, Dental and Vision InsurancePTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and development including journal clubs, physician views, surgery views, and in-servicesAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesFlexible work schedules, 4 10 hour shiftsPotential for Sign-on BonusRequirements:REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferred but will consider new gradsPhysical Therapy Assistant License required by the stateGraduated from a physical therapy assistant curriculum approved by the American Physical Therapy Association requiredBLSWORKING CONDITIONS:
Frequent standing, typing, moussing, and reading paper and electronic documentsAbility to file and track documents and data, both in written and electronic formHours of business are Monday – Friday from 7:00 a.m. to 6:00 p.m.On occasion, some early, late and overtime hours may be required Read LessColorado isn’t a sit-down kind of state, and the team at Orthopedic Centers of Colorado understands this better than anyone. Our orthopedic specialists have a true passion for the active Colorado lifestyle, and it fuels our approach to help each patient achieve their personal best.
We are currently seeking dynamic, experienced professionals as well as new aspiring graduates, to join our treatment teams located throughout the Denver metro area. If you want to be a part of a team where bi-directional feedback, innovation, and patient outcomes are paramount, join us today!
Benefits of joining the Orthopedic Centers of Colorado team:
Sign on BonusProductivity Bonus planContinuing education spend and daysWe are the most prestigious and comprehensive, integrated approach to orthopedic care in Colorado.Enjoy a collaborative learning environment that fosters personal and professional growth.Available opportunities to become clinical specialists or engage in mentorship and/or leadership programs.You and your family will enjoy all the benefits of the multi-season, Colorado lifestyle.Mission Driven Culture: “To better the orthopedic health and overall well-being of the communities in which we live and whom we serve.”
PHYSICAL THERAPIST POSITION OVERVIEW:
Physical therapist, improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
PHYSICAL THERAPIST SALARY & BENEFITS:
$70,000-100,000 annually
Medical, Dental and Vision InsuranceGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesRequirements:PHYSICAL THERAPIST REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferredPhysical Therapy License required by the stateGraduated from a physical therapy curriculum approved by the American Physical Therapy Association requiredBLS through the American Heart Association or the American Red Cross Read LessPHYSICAL THERAPIST POSITION OVERVIEW:
Physical therapist, improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
PHYSICAL THERAPIST SALARY & BENEFITS:
$70,000-$100,000
Medical, Dental and Vision InsuranceGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesPHYSICAL THERAPIST REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferredPhysical Therapy License required by the stateGraduated from a physical therapy curriculum approved by the American Physical Therapy Association requiredBLS through the American Heart Association or the American Red CrossRequirements:POSITION OVERVIEW
Improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
ESSENTIAL FUNCTION
Performs and documents daily assessments of patient’s conditionFollows a plan of care which is appropriate to problems in identified and involves the patient/family according to their capabilities and desiresEducates the patient and family/caregiver about patient deficits. Plans and/or assists with patient discharge from therapy services and treatment settings. Provides information regarding appropriate selection/use of adaptive equipment and support programs.Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.SALARY & BENEFITS:
$52,000-$71,000 Annually
Medical, Dental and Vision InsurancePTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and development including journal clubs, physician views, surgery views, and in-servicesAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesFlexible work schedules, 4 10 hour shiftsPotential for Sign-on BonusRequirements:REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferred but will consider new gradsPhysical Therapy Assistant License required by the stateGraduated from a physical therapy assistant curriculum approved by the American Physical Therapy Association requiredBLSWORKING CONDITIONS:
Frequent standing, typing, moussing, and reading paper and electronic documentsAbility to file and track documents and data, both in written and electronic formHours of business are Monday – Friday from 7:00 a.m. to 6:00 p.m.On occasion, some early, late and overtime hours may be required Read LessColorado isn’t a sit-down kind of state, and the team at Orthopedic Centers of Colorado understands this better than anyone. Our orthopedic specialists have a true passion for the active Colorado lifestyle, and it fuels our approach to help each patient achieve their personal best.
We are currently seeking dynamic, experienced professionals as well as new aspiring graduates, to join our treatment teams located throughout the Denver metro area. If you want to be a part of a team where bi-directional feedback, innovation, and patient outcomes are paramount, join us today!
Benefits of joining the Orthopedic Centers of Colorado team:
Sign on BonusProductivity Bonus planContinuing education spend and daysWe are the most prestigious and comprehensive, integrated approach to orthopedic care in Colorado.Enjoy a collaborative learning environment that fosters personal and professional growth.Available opportunities to become clinical specialists or engage in mentorship and/or leadership programs.You and your family will enjoy all the benefits of the multi-season, Colorado lifestyle.Mission Driven Culture: “To better the orthopedic health and overall well-being of the communities in which we live and whom we serve.”
PHYSICAL THERAPIST POSITION OVERVIEW:
Physical therapist, improving the quality of life through prescribed exercise, hands-on care, and patient education, by examining each person and then developing a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disability.
PHYSICAL THERAPIST SALARY & BENEFITS:
$70,000-100,000 annually
Medical, Dental and Vision InsuranceGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesRequirements:PHYSICAL THERAPIST REQUIRED QUALIFICATIONS AND SKILLS:
1+ years of experience preferredPhysical Therapy License required by the stateGraduated from a physical therapy curriculum approved by the American Physical Therapy Association requiredBLS through the American Heart Association or the American Red Cross Read Less