Reports to: Associate Director, Clinical Informatics
Hybrid: 4 days in office | 1 day remote from the North Tampa Office
We are seeking a dynamic Clinical Informatics Supervisor to lead our Clinical Informatics support team. This role ensures our clinical systems, including Athena, iScribe, Incisions, Efferent, and Relatient, run smoothly and support optimal patient care. You’ll supervise a team of informatics technicians, manage escalated issues, drive training initiatives, and help optimize workflows across our organization.
As the bridge between frontline support and Informatics leadership, you will play a key role in enhancing system performance, improving operational efficiency, and supporting clinical staff in delivering exceptional care.
Qualification:
2+ years of supervisory experience in a technical or clinical support setting.2+ years experience resolving complex or escalated system issues.Strong organizational skills and ability to manage multiple priorities.Excellent communication, leadership, and client-facing skills.Experience analyzing metrics and performance reports to improve team outcomes.Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).Positive attitude, professionalism, and a commitment to team collaboration and patient care.Key Responsibilities:
Lead and supervise the daily operations of Clinical Informatics Technicians.Serve as the primary escalation point for complex system issues.Oversee onboarding and training for new providers and staff on clinical systems and workflows.Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.Maintain and update the Clinical Informatics Knowledge Base and SOPs.Conduct quality assurance reviews of provider build requests and system enhancements.Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.Provide hands-on support during go-lives, upgrades, or urgent technical issues.Mentor, develop, and support the professional growth of your team.Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Read LessPosition Summary: Duties include greeting patients; verifying all demographics and insurance information; entering data into Practice Management System; collecting co-pays, surgery prepays and any outstanding balances due from patients; scheduling follow-up appointments as needed. Applicants must have basic knowledge of insurance plans and medical terminology; the ability to multi-task and perform as an effective team member, as well as independently, for optimal patient care. In addition, applicant must be able to prioritize, have effective communication skills, and EXCEPTIONAL customer service skills.
Qualifications: High School Diploma. Prior medical office experience a plus.
Hours: Monday-Friday
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary:
The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Informatics Helpdesk Technician is to provide support for patient portal calls and incoming tickets through service now. The Clinical Informatics Helpdesk Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Clinical Informatics staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
Qualifications:
Previous experience of working in a clinical application support role.
Knowledge of healthcare is a plus
Working knowledge of Microsoft Windows and Microsoft Office.
Computer literacy
Excellent organizational skills
Detail-oriented work ethic
Strong customer support
Demonstrates strong time management and the ability to work on multiple projects at once.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative
Ability to plan and prioritize workload without supervision.
Key Responsibilities:
To serve as a subject matter expert for the patient portal and patient check-in platforms.
To respond to incidents regarding the clinical aspects of various clinical applications such as Athena, iScribe, and Radix. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
To diagnose and resolve clinical application issues.
To log and manage Helpdesk tickets in a timely manner.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of resolving the customer’s issues as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
To work within the relevant legislation, policies, and procedures.
Walk customers through problem-solving processes.
To attend training courses as identified and agreed for appropriate development.
To follow up with customers and users to ensure complete resolution of issues.
To inform management of recurring problems.
Stay current with system information, changes, and updates.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Clinic Services team!
Read LessPosition Summary: The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.
Key Responsibilities:
Provide Excellent Customer Service at all times.Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance after the patients appointmentObtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chartObtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.Create/prepare new patient therapy charts; always keep all charts neat and orderly.Attend and participate in the monthly staff and FD meetings in your clinic.Ensures that all tasks are completed after leaving at the end of your schedule shift.Acknowledge and greet all patients upon arrival to the Therapy department.Collect all co-payments, co-insurance and deductibles at the time services are rendered. Explain in detail all new patient paperwork including benefits to all new patientsDaily chart preparation for all new and continued patients. Prepare all patient charge tickets for Business Office processing.Follow up on all inactive patients.Schedule all Therapy New and Established patients per the Therapy Plan of Care.Communicate well with patients, visitors, and all FOI team membersComplete Chart Discharge procedures and prepare for Medical Records.Distribute and Collect Mail 2 times a dayAssure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic InstituteAll other duties as assigned.About You:
High School Diploma or equivalent.Must have excellent customer service skills.Ability to multi-taskMinimum 1 year experience in the medical environmentAt FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:
Full time opportunities available, with room for career growth and advancement.Excellent job security and stability, to promote an optimal work life balance.Be part of this dynamic and growing high level Therapy Services team!Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Read Less