Job DescriptionJob Description
Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.If you’re passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you! Apply Today!General Description As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.ResponsibilitiesPrepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;Greets patients promptly and professionally;Professionally answers incoming phone calls;Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;Properly collects copayments and balances;Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;Prints (or sends to patient portal) any handouts that need to be given to the patient;Maintains a high level of confidentiality and complies with HIPAA standards;Maintains a neat and organized workspace, and restocks supplies as needed;Travels to other offices as needed for coverage;Other duties as assigned.QualificationsHigh School Diploma required; some higher education preferred;Knowledge of medical insurances preferred;Exceptional customer service skills required;Experience working with an EMR/PM required;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Quick thinker with ability to pivot in a fast-paced environment;Ability to multi-task in a high-volume environment is a must;Valid driver’s license and vehicle for needed travelOther InformationAbility to travel to various OrthoNY locations if needed. Reliable transportation is essential.
Monday-Friday 8am-4:30pm
Job DescriptionJob Description
Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.If you’re passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you! Apply Today!General Description As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.ResponsibilitiesPrepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;Greets patients promptly and professionally;Professionally answers incoming phone calls;Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;Properly collects copayments and balances;Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;Prints (or sends to patient portal) any handouts that need to be given to the patient;Maintains a high level of confidentiality and complies with HIPAA standards;Maintains a neat and organized workspace, and restocks supplies as needed;Travels to other offices as needed for coverage;Other duties as assigned.QualificationsHigh School Diploma required; some higher education preferred;Knowledge of medical insurances preferred;Exceptional customer service skills required;Experience working with an EMR/PM required;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Quick thinker with ability to pivot in a fast-paced environment;Ability to multi-task in a high-volume environment is a must;Valid driver’s license and vehicle for needed travelOther InformationAbility to travel to various OrthoNY locations if needed. Reliable transportation is essential.
Monday-Friday 2-6pm
Job DescriptionJob Description
Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.If you’re passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you! Apply Today!General Description As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.ResponsibilitiesPrepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;Greets patients promptly and professionally;Professionally answers incoming phone calls;Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;Properly collects copayments and balances;Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;Prints (or sends to patient portal) any handouts that need to be given to the patient;Maintains a high level of confidentiality and complies with HIPAA standards;Maintains a neat and organized workspace, and restocks supplies as needed;Travels to other offices as needed for coverage;Other duties as assigned.QualificationsHigh School Diploma required; some higher education preferred;Knowledge of medical insurances preferred;Exceptional customer service skills required;Experience working with an EMR/PM required;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Quick thinker with ability to pivot in a fast-paced environment;Ability to multi-task in a high-volume environment is a must;Valid driver’s license and vehicle for needed travelOther InformationAbility to travel to various OrthoNY locations if needed. Reliable transportation is essential.
Monday-Friday 8am-4:30pm
Job DescriptionJob DescriptionGeneral Description:The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.Essential Duties and Responsibilities:Perform follow up related to past, present or future office visits of patients for their designated providers;Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;Handle all appointment rescheduling for providers as needed;Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;Communicate with case managers regarding care as needed;Other responsibilities as needed/assigned.Qualifications:High school diploma required, associate or bachelor’s Degree preferred;3 years of experience working in an office setting, medical setting preferred;Surgical scheduling experience and/or LPN license and experience a plus;Proficiency with Microsoft Office required; experience with an EMR a plus;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Valid driver’s license and vehicle for needed travel.
40 hours per week. Monday-Friday 8am-4:30pm
Job DescriptionJob Description
Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.If you’re passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you! Apply Today!General Description As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.ResponsibilitiesPrepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;Greets patients promptly and professionally;Professionally answers incoming phone calls;Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;Properly collects copayments and balances;Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;Prints (or sends to patient portal) any handouts that need to be given to the patient;Maintains a high level of confidentiality and complies with HIPAA standards;Maintains a neat and organized workspace, and restocks supplies as needed;Travels to other offices as needed for coverage;Other duties as assigned.QualificationsHigh School Diploma required; some higher education preferred;Knowledge of medical insurances preferred;Exceptional customer service skills required;Experience working with an EMR/PM required;Exceptional written, verbal and interpersonal communication skills;Highly organized with strong attention to detail;Quick thinker with ability to pivot in a fast-paced environment;Ability to multi-task in a high-volume environment is a must;Valid driver’s license and vehicle for needed travelOther InformationAbility to travel to various OrthoNY locations if needed. Reliable transportation is essential.
24 hours per week. Monday-Wednesday
