Local well-established limousine company looking for a Reservation Specialist to assist with day-to-day operations.
An eye for detail, strong computer skills, and effective communication are essential to succeed in this role. We're looking for a reliable, responsible, and organized individual who takes pride in providing excellent customer service and quality work.
Your primary focus will be responding to customer inquiries via email, phone calls, text messages, and social media. A friendly phone voice, professionalism, and confidence when speaking with customers are essential qualities for this position. You will work closely with the Office Manager on a daily basis while assisting with various operational tasks as needed.
In addition to providing information and quotes, you will help guide customers through the reservation process, follow up on inquiries, and assist in converting leads into confirmed bookings. We are looking for someone who is comfortable building rapport with customers and helping them choose the transportation services that best fit their needs.
Paid training and onboarding will be provided.
Qualifications:
Duties and responsibilities:
Handle all communications with customers, affiliates, drivers, vendors, etc., via phone calls, emails, social media etc.Book reservations, plan schedule, assign and dispatch tripsManaging social media accounts, posting and out-reachVerifying trip times, sending invoices, charging clientsVerifying charges against invoices/receiptsProvide weekly/daily reports to managementPerform other office tasks
Details:
Please note that there are seven (7) yes/no screener questions with this job posting, and candidates who do not answer all seven questions will not be considered.
Company DescriptionLocal well-established limousine companyCompany DescriptionLocal well-established limousine company Read Less