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  Guest Experience SR. Team Lead - NYC  

  Original X Productions

  full_time - New York

  Posted: 24/06/2025

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  Job DescriptionJob DescriptionOriginal X Productions are the operators... Read More

  Job DescriptionJob Description

  Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure.  We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. 

  Job Summary:

  OGX is seeking a Sr. Team Lead. This position works closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors. 

  This full-time position pays $23.00 per hour.  

  Primary Responsibilities:

  • Provide leadership and sound judgment to the operations management team to the benefit of the company
  • Member of the MOD (Manager on Duty) rotation
    • Oversee on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events
  • Ensure all team members and trainers are performing to a high standard, delivering great service with guest engagement
  • Maintain a strong presence throughout the experience, completing walkthroughs and assisting team members as needed. Stepping into rotation if needed for coverage
  • Assist with onboarding & training tasks and presentations for new team member hires
  • Work with Department Managers and Team Leads to implement mentorship program including but not limited to discussions, development, action plans & reporting 
  • Develop and coordinate Team Lead for a day program, conducting interviews with MODs for all applicants
  • Assist with staff engagement & incentives program. Develop and schedule activities and calendar
  • Work with Guest Experience  Manager to coordinate email correspondence on behalf of OGX & it’s experiences via Freshdesk
  • Assist with reception tasks on non-operational days. Providing coverage at the main entrance to receive vendors, packages & giving information to inquiring passersby
  • Assist Site Manager with administrative tasks as needed
  • Any and all duties as assigned

  Requirements:

  • Must be vaccinated against Covid-19.
  • Must be able to remain in a stationary standing position more than 50% of the time
  • Must be able to move about inside the exhibit space
  • Occasionally lifts and moves items / equipment weighing up to 50 pounds
  • Able to work a variable schedule including nights, weekends, and holidays

  Your strengths include:

  • Exceptional communication skills
  • Organized and detail oriented
  • Ability to multitask
  • Self-Starter and proactive
  • Excellent problem solver with the ability to troubleshoot and come up with creative solutions
  • Ability to effectively interface with the public and handle emergency situations with grace, in a calm and authoritative manner
  • Experienced in customer service, communication, written and interpersonal skills
  • Experienced with POS systems, Microsoft Office, and Google Drive
  • Strong leadership skills

  Your experience:

  • High school diploma (or equivalent), some college is preferred (current students welcome to apply)
  • At least 6 months of supervisory or commensurate leadership experience
  • At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
  • Experience working in the Attractions and Amusement Industry welcomed
  • Experience using a ticketing system

  Benefits:

  • Health Benefits including medical, dental, and vision
  • Individual Retirement Account
  • Commuter Benefits
  • Paid vacation and sick leave
  • Opportunities and encouragement for growth and advancement

  Why work at OGX:
  For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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• O

  Guest Experience Team Member - Vegas  

  Original X Productions

  part_time - Las Vegas

  Posted: 07/06/2025

  Apply Now

  Job DescriptionJob DescriptionDescription:Original X Productions are t... Read More

  Job DescriptionJob DescriptionDescription:
  Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, Hershey Super Sweet Adventure, and Harry Potter – Magic at Play.  We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. 
  
  Job Summary:
  OGX is seeking Guest Experience Team Members to guide Guests through The FRIENDSTM Experience: The One In Las Vegas from entry to exit.  Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and is committed to projecting a positive and welcoming image to visitors. 
  
  This P/T position pays $18.00 per hour.
  
  Responsibilities:

  • Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
  • Provide a memorable experience for Guests with a positive and hospitable attitude
  • Assist Guests in queueing up for their time-based experience
  • Sell tickets to guests in standby line
  • Scan tickets and handle any technical difficulties
  • Staff photo locations throughout the experience to assist Guests in taking photos
  • Direct Guests through the exhibit and maintain traffic flow and line control
  • Share fun facts and trivia about the exhibit with Guests
  • Answer questions about the experience
  • Handle payments quickly and accurately
  • Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests

  Requirements:

  • Must be able remain in a standing, stationary position more than 75% of the time
  • Must be able to work a minimum of three shifts, one of which must be a weekend day
  • Must be able to move about inside the exhibit space
  • Regularly operates audio and video equipment
  • Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
  • Must be able to work a variable schedule including evenings, weekends, and holidays

  Your strengths include:

  • Reliable, energetic, proactive team player with a positive attitude
  • Strong communication skills
  • Ability to comply with instructions
  • Detail oriented

  Your experience:

  • High school diploma (or equivalent)
  • Previous guest facing experience preferred
  • Previous customer service and/or cash handling experience preferred
  • Experience using a ticketing system preferred
  • Previous public speaking preferred

  Benefits:

  • Flexible Schedule
  • Paid Sick Time 

  Why work at OGX:
  For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
   

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• O

  Guest Experience Performer - Chicago  

  Original X Productions

  part_time - Chicago

  Posted: 13/05/2025

  Apply Now

  Job DescriptionJob DescriptionOriginal X Productions are the operators... Read More

  Job DescriptionJob Description

  Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure.  We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

  Job Summary:

  OGX is seeking engaging interactive and improvisational Guest Experience Performers to take on the roles of Sweet Seekers guiding guests through our "Hershey Super Sweet Adventure" experience, a lively adventure filled with scripted interactive moments inspired by iconic Hershey’s brands.  Sweet Seekers will assist with entertaining Guests while also preserving the theming of the space.  Sweet Seekers must be comfortable improvising and creating dynamic interactions, helping to shape memorable experiences for each guest. Must be talented, high-energy non-equity actors for interactive and improvisational roles in a fun, immersive experience.
  
  This temporary role is expected to run through September 2025. The ideal candidate thrives in a fast-paced environment and has public speaking and improvisational skills for themed presentations. This part-time position may be scheduled up to four (4) days OR 26 hours per week.
  
  This part time position pays $19.50 per hour.

  Responsibilities:

  • Learn and perform character driven storytelling as playing the role of Sweet Seeker 
  • Interact with Guests to ensure they have the best experience possible
  • Maintain cleanliness of the exhibit including sweeping floors, wiping down exhibits, and removing trash around the venue
  • Keep exhibits clean and free of smudges or fingerprints
  • Ensure Guests are behaving safely inside the experience by enforcing safety rules
  • Complete daily and weekly inspection checklists
  • Ensure all health and safety protocols are followed; work with staff stations in venue to ensure all areas are supplied with disinfectants and preventative materials (wipes, masks, gloves & sanitizers)
  • Answer questions about the experience
  • Jump in to support exhibit operations and perform duties as needed to ensure best experience to Guests
  • Additional duties as assigned

  Requirements:

  • Must be able to remain in a stationary standing position more than 75% of the time
  • Must be able to move freely about inside the exhibit space
  • Constantly positions self to clean and maintain exhibit equipment 
  • Frequently lifts and moves items / equipment weighing up to 50 pounds
  • Must be able to commit to a minimum of two shifts, one of which must be on a weekend day
  • Able to work a variable schedule including nights, weekends, and holidays

  Your strengths include:

  • Exceptional communication skills
  • Organized and detail oriented
  • Ability to multitask
  • Reliable proactive team player

  Your experience:

  • Experience with entertainment elements, such as public speaking, acting/theater, or other entertainment spheres
  • Some Previous experience with show elements such as lighting, audio, and/or visual
  • High school diploma (or its equivalent), some college is preferred (current students welcome to apply)

  Benefits:

  • Flexible Schedule
  • Paid Time Off (after 90 days)
  • Paid Sick and Safe Leave

  Why work at OGX:
  For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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