Job Title: Sales Associate
Direct Supervisor: Studio Manager
Status: Hourly
Location: 90066
COMPANY DESCRIPTION
West Coast Fitness
West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco's Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach - many of our original teams are still with us today!
Orangetheory Fitness
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.
JOB DESCRIPTION
If you consider yourself the "life of the party," someone who can command a room, who's not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
* Ensure a friendly, helpful, and inclusive experience for all members and guests
* Deliver an exceptional and versatile sales and service experience to all members and guests
* Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
* Maintain accurate records using established OTF sales systems
* Perform telephone inquiries, follow-up calls, and customer care calls
* Host OTF studio tours with prospects and/or fitness program holders
* Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
* Participate in 1-2 OTF scheduled workouts per week
* Maintain an organized and clean work environment
* Respond immediately to member requests, inquiries, and concerns
* Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
* Attend and participate in all relevant OTF training programs, events, and meetings
* Establish and maintain an effective referral program
* Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
* Maintain an organized and clean lobby/front desk area
* Process accurate credit card transactions
* Perform follow-up and follow-through activities with all prospective clients
* Respond immediately to member requests, inquiries, and concerns
* Work closely with the Fitness Team to ensure that processes are fulfilled
QUALIFICATIONS
* High-level customer service skills
* Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
* Excellent verbal and written communication skills
* Ability to multi-task and excel in a fast-paced environment
* Functional computer skills required - Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
* Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
* Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude)
* High school diploma
* Health and fitness-minded people, highly preferred
BENEFITS
* Competitive hourly wage
* Performance bonuses - based on weekly, monthly, individual, and team sales goals
* Medical, Dental, and Vision (based on full-time hours)
* 401k (based on full-time hours)
* Access to all Orangetheory classes at any studio nationwide
* Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
* Opportunities for career growth
* Covid-19 safety and health protocol for a safe work environment
* Monthly team-building events and reward opportunities
* Free AED/CPR certifications
* Huge discount on NASM and AFAA certifications (inquire with management)
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.
AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time, including early mornings, nights, weekends, and holidays
Pay: $18/hour + bonus
Compensation: $18.00 - $20.00 per hour
Jobs That Make a Real Difference
About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.
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