Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting Optro is seeking a Manager of RFP your ability to coach, develop, and retain them is as important as your ability to keep the machine running. Key Responsibilities Manage and develop a team of Analyst I, Analyst II, and Sr. Analysts across West, Central, East, and EMEA time zones — many in their first or second professional role. Build structured onboarding, skill-building, and performance feedback programs. Conduct weekly 1:1s focused on professional development, workload balance, and long-term growth — not just status updates. Own performance management and calibration; ensure team members meet workload targets while protecting against burnout in a globally distributed, always-on environment. Serve as the primary point of contact for internal stakeholders on team deliverables, capacity, and escalations. Own the end-to-end RFP and security questionnaire workflow — from inbound request intake to delivery — with a relentless focus on reducing turnaround time and raising quality standards. Manage the Salesforce (SFDC) Cases queue daily to ensure accurate data hygiene, assignment progression, and reporting integrity. Produce weekly, monthly, and quarterly analytics on volume metrics and team productivity to inform leadership decisions. Coordinate global coverage across time zones, including PTO and holiday planning, to ensure consistent responsiveness without burning out the team. Champion AI-assisted workflow automation across the RFP lifecycle — identifying opportunities to eliminate manual effort, piloting new tooling, and building team fluency in AI-powered response generation. Evaluate and implement new technologies and processes that reduce time-to-completion on standard questionnaire responses. Create a culture of continuous improvement where the team is always asking: “Can this be automated?” Oversee the Responsive Answer Library (RFP answer repository), ensuring all Q
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