Optimum Professional Property Management, Inc. Located in Irvine, CA
Pay Range $23.00 to $25.00 hour
Come work with us!! We want you to join our team, why you ask? Well, we are one of the top places to work in Orange County. That’s right, Optimum has been recognized as one of OC Top Places to Work for the past 3 years. We offer competitive salaries, encourage work life balance and a fantastic Company Culture.
We are excited to have you join our dynamic and talented team.
HOW WE INVEST IN YOU
We offer a competitive salary along with medical, dental, life insurance, 401K match, mileage reimbursement, paid vacation, paid sick leave and paid holidays. We compensate you for effectively managing six or more associations, if you desire, through our portfolio bonus program, along with a portion of all Management extras. We provide a work life balance by providing flex time and a generous amount of time off. We are proud of our on-going training program while encouraging professional growth. These are just a few ways we invest in YOU!
OUR COMMITMENT
Our focus is to elevate industry service standards following our 25-year service vision. Our vision serves as the framework for our roadmap and guides every aspect of our business by describing what we need to accomplish, in order to continue achieving sustainable, quality growth. We are committed to enhancing our leadership and industry expertise to become the premier choice in community management. We are known to provide the best Community Manager support in the industry!
Summary of Job:
Community Assistants must have good ‘people skills’ for building relationships with colleagues at all levels. Also needs to be able to demonstrate well established organizational skills and the ability to prioritize in an active team environment with many distractions. Excellent customer service, time management, attention to detail, and written and oral communication skills are necessary in order to perform the essential functions of the job. Letter drafting, mail handling, and proper telephone etiquette skills are also necessary in order to facilitate administrative tasks. Have the ability to work independently or with a team in a fast-paced and high-volume environment exuding leadership and the ability to motivate others maintaining a positive attitude at all times.
Essential Duties Include (but are not limited to):
Answer all incoming calls and emails; if unable to take a call/email, the call/email is to be returned within the same business dayAnnual MeetingsPrepare annual meeting materials for manager the day of Annual Meeting to include ballot box, voting list, ballots, agenda, etc.Update Annual meeting package docs for Adjourned Annual MeetingsAttend Annual Meeting if requested as an assistant or Inspector of Election Break-down of Annual Meeting Box for Managers as requested after meeting is completedArchitectural Applications & LettersProcess Incoming Architectural Applications
Including transmittal letters, denial letters, approval letters, cease and desist lettersProcess fees, deposits and refunds for accountingHandle incoming calls from homeowners requesting architectural applications and forward applications via e-mail/mail/fax Work directly with Board/Committee in regard to applications, questions from homeowners, etc. Process items from Action List Non-Compliance lettersResponse lettersVendor lettersMemos to Board membersProcess Items from Property Inspection Reports Non-Compliance lettersProposals Prepare Request for Proposal and fax, mail, or emailPrepare Bid Accepts and fax, mail, or emailPrepare Bid Regrets and fax, mail, or emailPrepare Correspondence lettersBackup the Receptionist/front deskSort and delegate mail for Community Association Managers when they are on vacationProcess tasks included in the New Account Set Up distribution list Create databases for special projects (Homeowner info forms, Parking Logs, Carport Logs, etc.)Handle and coordinate Clubhouse Reservations Receive incoming calls for reservationsMaintain clubhouse calendarProcess all checks for accountingFax reservation application/packet Call Committee/Board members to release keys and/or inspect roomsPrepare deposit return lettersProcess and manage association keys (pool keys, tennis court keys, etc.), gate remotes, and parking stickers/decals/permits - Back-up for Maintenance Coordinators Receive incoming calls for all of the aboveIssue per instructions on Association’s profileProcess all payments for accountingKeep an inventory of the above and re-order when needed**More duties and responsibilities will be discussed in detail if called upon for an interview.
Knowledge, Skills and Experience:
MS Office – Excel, PowerPoint, Word, Outlook Operate Office Phone System – voicemail, call transfer, call hold, call park, and conference callOperate Office Equipment Type 80+ wpm minimumUnderstand InternetVantaca softwareCreate and maintain spreadsheetsBenefits:
Medical, Dental, Life Insurance, 401K match, paid vacation, paid sick leave, paid holidays plus birthday off, business casual environment and incentive programs! Orange County Register's Top Places to Work in OC for 3 years in a row!! High CEO rating on Glassdoor, check it out!!
Read LessCome work with us!! We want you to join our team, why you ask? Well, we are one of the top places to work in Orange County. That’s right, Optimum has been recognized as one of OC Top Places to Work for the past 5 years. We offer competitive salaries, encourage work life balance and a strong support staff for our fantastic team of Community Managers.
WHO WE ARE
Our company strives for excellence, we are passionate about providing our customers with the highest quality of service, we work as a team, care for one another, and are honest and ethical. Our people are our greatest asset and therefore, we understand and strive to provide a good work life balance for all our employees. These core values not only characterize what we look for in our employees, they also guide us as an organization. We welcome and encourage creative individuals with innovative ideas who possess the same passion in what we do. We strive to create an environment that is respectful, diverse and excitingly fast-paced.
OUR COMMITMENT
Our focus is to elevate industry service standards following our 26-year service vision. Our vision serves as the framework for our roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth. We are committed to enhancing our leadership and industry expertise to become the premier choice in community management. We are known to provide the best Community Manager support in the industry!
We are looking for an Experienced Community Manager that understands the benefits of a team culture and works with support staff to exceed the expectations of our clients and vendors. Our priority is ensuring quality service and striving to be better than our competitors.
HOW WE INVEST IN YOU
We offer a competitive salary along with medical, dental, life insurance, 401K match, mileage reimbursement, paid vacation, paid sick leave and paid holidays. We compensate you for effectively managing six or more associations, along with a portion of all Management extras. We provide a work life balance by providing flex time and a generous amount of paid time off. We are proud of our on-going training program, paid CAI classes, certification opportunities and professional growth. These are just a few ways we invest in YOU!
RESPONSIBILITIES
Manage a portfolio of community associations, attends monthly board meetings, acts as an advisor to the Board of Directors, homeowners and vendorsWork off of an annual calendar, solicit proposals, review proposals/contracts, prepare bid comparisons, review and approve all payables and review monthly and annual financial statements Check in with supervisor daily to advise of any issues or concernsManage deadlines and responsible for client retentionProvide support in the areas of administration, annual meeting preparation, audit & Tax Filing and budget coordinator.Provide support to the Financial Manager, Insurance Coordinator, Maintenance Coordinator, Senior Management and Director of Community Management.REQUIRED SKILLS, KNOWLEDGE AND ABILITIES
Minimum of 3 years HOA experienceCMCA, CCAM, or PCAM Certification PreferredHigh ethical standards, motivated and flexibleAbility to work in a fast paced environment, work well under pressure and adhere to deadlines4 year college degree preferred but not requiredCustomer service driven, must be able to deal with all types of personalities Excellent communication skillsMultitask, prioritize and adhere to deadlinesCritical thinking & problem solving skillsStrong organizational and time management skillsProficient in Microsoft OfficeFlexibility to attend evening meetingsOptimum Professional Property Management, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.
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