POSITION:
Business Manager
Reports to:
Chief Operations Officer
Revised:
October 2025
Department:
Medical
FLSA:
Exempt
JOB PURPOSE:
The Business Manager functions under the supervision and guidance of the Chief Operations Officer. The Business Manager will play a pivotal role in ensuring the smooth, efficient, and productive daily operations of medical service line. This position is responsible for overseeing schedule management, front desk operations, and production targets in collaboration with the service line directors.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.Fronk Desk Operations Oversee front desk staff and ensure professional, courteous patient interactions.Implement and monitor processes for patient registration, insurance verification, and data entry.Maintain a welcoming and organized reception area.Creating and implementing service delivery improvement plans.Establishing work schedules and ensuring appropriate resources to carry out the scope of services during approved hours of operationOperational ManagementMonitor daily, weekly, and monthly production goals for dental and behavioral health providers.Analyze productivity reports and communicate findings to team members and leadership.Identify opportunities to enhance operational efficiency and revenue generation.Support billing, coding, and collections processes in collaboration with financial staff.Implement and refine processes to maximize productivity, patient access, and staff efficiency.Required Education:
Associate, Bachelor or Master’s degree in nursing, healthcare administration, healthcare management, business administration or related fieldSkills, Licensure, and Knowledge Requirements
Must have valid Louisiana driver’s license and reliable transportation.Minimum 5 years of management in a healthcare settingPhysical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties.
This job description includes the essential job functions and responsibilities of the job. I understand that it is not inclusive of every task inherent to the job. In addition, I understand that it may occasionally require assignment of tasks not specifically covered in this job description. Duties, responsibilities, and activities may change at any time with or without notice. I understand that I will comply with reasonable requests from my supervisor.
POSITION:
Business Manager
Reports to:
Chief Operations Officer
Revised:
October 2025
Department:
Dental / Behavioral Health
FLSA:
Exempt
JOB PURPOSE:
The Business Manager functions under the supervision and guidance of the Chief Operations Officer. The Business Manager will play a pivotal role in ensuring the smooth, efficient, and productive daily operations of clinic service lines for Dental and Behavioral Health. This position is responsible for overseeing schedule management, front desk operations, and production targets in collaboration with the service line directors.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.Fronk Desk Operations Oversee front desk staff and ensure professional, courteous patient interactions.Implement and monitor processes for patient registration, insurance verification, and data entry.Maintain a welcoming and organized reception area.Creating and implementing service delivery improvement plans.Establishing work schedules and ensuring appropriate resources to carry out the scope of services during approved hours of operationOperational ManagementMonitor daily, weekly, and monthly production goals for dental and behavioral health providers.Analyze productivity reports and communicate findings to team members and leadership.Identify opportunities to enhance operational efficiency and revenue generation.Support billing, coding, and collections processes in collaboration with financial staff.Implement and refine processes to maximize productivity, patient access, and staff efficiency.Required Education:
Associate, Bachelor or Master’s degree in nursing, healthcare administration, healthcare management, business administration or related fieldSkills, Licensure, and Knowledge Requirements
Must have valid Louisiana driver’s license and reliable transportation.Minimum 5 years of management in a healthcare settingPhysical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties.
This job description includes the essential job functions and responsibilities of the job. I understand that it is not inclusive of every task inherent to the job. In addition, I understand that it may occasionally require assignment of tasks not specifically covered in this job description. Duties, responsibilities, and activities may change at any time with or without notice. I understand that I will comply with reasonable requests from my supervisor.
Job Purpose:
The Behavioral Health Counselor will conduct patient assessments, implement therapeutic interventions, complete individualized treatment plans, provide patient education, and complete referrals as necessary.
FTCA Scope of Employment: Federal Tort Claims Act (FTCA) coverage is restricted to acts or omissions of a covered entity within the scope of employment of a covered individual. For actions to be within the scope of employment and be covered, they must: be within the approved scope of the project, including sites, services, and other activities. Duties, as outlined in this job description and the contract for services, align within the scope of employment for a Nurse Practitioner and are therefore covered by the Federally Supported Health Centers Assistance Acts (FSHCAA) and the FTCA.
Scope of Project: Health Center Program
Service(s): General Primary Medical Care, Diagnostic Lab, Diagnostic Radiology, Screening, Coverage for Emergencies during and after hours, Voluntary Family Planning, Immunizations, Well Child Services, Gynecological Care, Obstetrical, Prenatal, Intrapartum Care (Labor and Delivery), Postpartum Care, Preventative Dental, Pharmaceutical Services, Case Management, Eligibility Assistance, Health Education, Outreach, Transportation, Translation, Additional Dental Services, Mental Health Services, Substance Use Disorder Services, Podiatry
Key Responsibility Areas:
Satisfies Core Competencies Adheres to OHCC’s core values: commitment, compassion, diversity, integrity, and quality. Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements.Demonstrates cultural competency and commitment to patients. Maintains weekly scheduled appointments in electronic health record.2. Patient Screening/Assessment
Assist patients as they present for services through walk-in or warm hand off from other providers.Evaluate patients through observations, tests, surveys, interviews, or other methods.Conduct comprehensive biopsychosocial assessment of patient needs. Assist in identifying and addressing barriers to medical or behavioral health services.Collaborates and consults with interagency and intra agency multidisciplinary care team inclusive of review of clinical findings and recommendations. Conducts diagnostic evaluations and assigns appropriate DSM and ICD diagnoses codes.3. Treatment Planning and Follow-Through
Coordinate all aspects of behavioral health care management. Collaborate with patients to develop individualized treatment plans with specific goals, objectives, and interventions. Work closely with multidisciplinary team of medical and behavioral health providers, clinical staff, and external partners to address issues that may impact patients' ability to engage in care. Participate in case conferences to assess patient needs and coordinate services. Provide evidence based therapeutic services to patients and their families to address mental health and substance use disorders. Complete and follow up on referrals to community services, including advocating for patients and ensuring patient access to community agencies. Assist with crisis intervention as needed.4. Reporting and Program/Staff Development
Maintain confidential client records and files and prepare reports as required. Completes all required documentation including orientation documents, assessments, treatment plans, and progress notes in electronic medical record within required timeframe. Attend all mandatory meetings and trainings.Reviews and remains updated on agency and departmental policies and procedures. Maintains CEs as required by applicable licensing body.Provide education to patients, OHCC staff, and community members on behavioral health symptoms and diagnosis through case conferences, blogs, or trainings.
Minimum Qualifications:
Active LCSW with Louisiana State Board of Social Work Examiners or LPC with Licensed Professional Counselors Board of Examiners is required.Master’s degree in social work or master’s degree in Counseling is required.At least one (1) year of paid post-degree experience in clinical experience providing mental health and substance use disorder services is preferred. Knowledge and experience with evidence-based practices, including trauma informed care framework. Knowledge and experience working with co-occurring disorders (mental health and substance use) is preferred. BLS for healthcare provider is required.Physical Requirements:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period.Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.
Read LessJOB DESCRIPTION
Position: Eligibility Screener
Reports to: Vice-President of Support Operations
Revised: July 18, 2025
Department: Clinical Service
FLSA: Non-Exempt
Job Purpose:
The Eligibility Screener is responsible for conducting verification screening and documentation collection for all clinic patients accessing services, including verifying eligibility for sliding fee discount program, Ryan White funded programs, Affordable Care Act (ACA), and Medicaid or Medicare.
Essential Job Functions including, but not limited to:
Satisfies Core Competencies Accepts responsibility for ensuring that performance meets the standards of the departmental requirements and OHCC core values. Customer ServiceMaintains effective communication between inter-agency providers to coordinate services.Maintains current awareness of community resources and public benefits available to clients.Handles confidential and sensitive client/patient information using HIPPA guidelines.Participates in performance improvement activities and initiatives on-going.Delivers culturally and linguistically competent customer service consistently.3. Eligibility
Screens patients for Medicaid, Medicare, ACA, and Sliding Fee Discount Program (SFDP) eligibility.Enrollment in Marketplace insurance.Completes SFDP applications for uninsured/underinsured patients annuallyCompletes Medicaid applications for visitors and patients Conducts initial and annual eligibility screenings for new and existing Ryan White patients seen at OHCC.Pre-registration for all locations and providers. Includes call confirmationsPortal registrationCompletes Louisiana Health Access Program (LAHAP) applications for clinic patients.Effectively coordinates and communicates with other staff regarding the status of eligibility for and access to services. Completes applicable forms and attaches to electronic recordCompletes required documentation in a timely manner.Maintains awareness of grant programs available to clinic patients.Verifies benefits for commercial and Medicare insurance plans prior to appointmentsMaintains current awareness of medication assistance programs to collaborate with service providers in the provision of HIV medications. Facilitates the completion of required documents for grant programs for access to services.Educating patients on benefitsRequired Education
High School Diploma. Five (5) years’ experience in insurance or Ryan White may be substituted.Skill, Licensure and Knowledge Requirements
Proficiency in Windows, Microsoft Office, and typing skills are required. Excellent verbal, customer service, and written skills. Exceptional organizational skills. Bilingual Spanish/English preferred.Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reachSpecific vision abilities required by this job include close vision requirements due to computer workLight to moderate lifting is requiredWork Environment:
The work environmental characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period of time.Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.
Job Description
JOB PURPOSE:
The Clinic Services Coordinator School Health Coordinator is to ensure seamless delivery and coordination of mobile medical and dental services, as well as the efficient operation of school health center clinic activities. This individual acts as the central liaison between healthcare professionals, administrative staff, school personnel, and community partners, working diligently to cultivate an environment where accessible, high-quality healthcare is delivered to diverse populations, especially children and families in school settings.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.School Health Center OperationsProvide assistance to SBHC leadership, school administrators, and staff to implement and improve servicesCoordinate and participate in activities to support SBHC enrollment such as student orientation, back to school events, open houses and school student-parent eventsOrganize preventative care initiatives such as immunization drives, dental screenings, and health outreach eventsCollect and analyze data on clinic utilization, patient outcomes, and community needs.Prepare regular reports on activities, challenges, and achievements for internal review and external stakeholdersMobile OperationsOrchestrate the scheduling, logistics, and deployment of mobile medical and dental units to schools, community locations, and partner organizations.Establish and maintain collaborative relationships with school administrators, local agencies, and community organizations to facilitate service delivery.Coordinate with medical and dental providers to ensure staffing, supplies, and equipment needs are met for each mobile visit.Track and report utilization data, patient outcomes, and service feedback to guide program improvements.Ensure the mobile units adhere to all regulatory, safety, and infection control standards.Address and resolve any operational issues that may arise during mobile service delivery.Perform nursing support for medical operations as needed
Required Education:
Associate’s or Bachelor’s Degree in Public Health, Health Administration, Nursing or related field preferredFive (5) or more years in outpatient healthcare setting
Skills, Licensure, and Knowledge Requirements
Must have valid Louisiana driver’s license and reliable transportation.
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.
Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.
Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties.
Company DescriptionOpen Health Care Clinic envisions a system that will ensure access to and awareness of high quality and culturally competent preventive and primary medical care and support services that respond effectively to the emerging needs of the community while reducing social stigmas.Company DescriptionOpen Health Care Clinic envisions a system that will ensure access to and awareness of high quality and culturally competent preventive and primary medical care and support services that respond effectively to the emerging needs of the community while reducing social stigmas. Read LessJob Purpose:
The Behavioral Health Counselor will conduct patient assessments, implement therapeutic interventions, complete individualized treatment plans, provide patient education, and complete referrals as necessary.
FTCA Scope of Employment: Federal Tort Claims Act (FTCA) coverage is restricted to acts or omissions of a covered entity within the scope of employment of a covered individual. For actions to be within the scope of employment and be covered, they must: be within the approved scope of the project, including sites, services, and other activities. Duties, as outlined in this job description and the contract for services, align within the scope of employment for a Nurse Practitioner and are therefore covered by the Federally Supported Health Centers Assistance Acts (FSHCAA) and the FTCA.
Scope of Project: Health Center Program
Service(s): General Primary Medical Care, Diagnostic Lab, Diagnostic Radiology, Screening, Coverage for Emergencies during and after hours, Voluntary Family Planning, Immunizations, Well Child Services, Gynecological Care, Obstetrical, Prenatal, Intrapartum Care (Labor and Delivery), Postpartum Care, Preventative Dental, Pharmaceutical Services, Case Management, Eligibility Assistance, Health Education, Outreach, Transportation, Translation, Additional Dental Services, Mental Health Services, Substance Use Disorder Services, Podiatry
Primary Site: OHCC-Main-3801 North Blvd.
Secondary Sites: OHCC-3849 North Blvd., CAHSD-Wooddale, OHCC-30789 Range Avenue, Admin Office-4550 North Blvd., OHCC Baranco-Clark, OHCC Colonial, OHCC Dental, Homeless Drop-In Center, Mobile Unit #1.
Key Responsibility Areas:
1. Satisfies Core Competencies Adheres to OHCC’s core values: commitment, compassion, diversity, integrity, and quality. Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements.Demonstrates cultural competency and commitment to patients. Maintains weekly scheduled appointments in electronic health record.2. Patient Screening/Assessment
Assist patients as they present for services through walk-in or warm hand off from other providers.Evaluate patients through observations, tests, surveys, interviews, or other methods.Conduct comprehensive biopsychosocial assessment of patient needs. Assist in identifying and addressing barriers to medical or behavioral health services.Collaborates and consults with interagency and intra agency multidisciplinary care team inclusive of review of clinical findings and recommendations. Conducts diagnostic evaluations and assigns appropriate DSM and ICD diagnoses codes.3. Treatment Planning and Follow-Through
Coordinate all aspects of behavioral health care management. Collaborate with patients to develop individualized treatment plans with specific goals, objectives, and interventions. Work closely with multidisciplinary team of medical and behavioral health providers, clinical staff, and external partners to address issues that may impact patients' ability to engage in care. Participate in case conferences to assess patient needs and coordinate services. Provide evidence based therapeutic services to patients and their families to address mental health and substance use disorders. Complete and follow up on referrals to community services, including advocating for patients and ensuring patient access to community agencies. Assist with crisis intervention as needed.4. Reporting and Program/Staff Development
Maintain confidential client records and files and prepare reports as required. Completes all required documentation including orientation documents, assessments, treatment plans, and progress notes in electronic medical record within required timeframe. Attend all mandatory meetings and trainings.Reviews and remains updated on agency and departmental policies and procedures. Maintains CEs as required by applicable licensing body.Provide education to patients, OHCC staff, and community members on behavioral health symptoms and diagnosis through case conferences, blogs, or trainings.Minimum Qualifications:
Active LCSW with Louisiana State Board of Social Work Examiners or LPC with Licensed Professional Counselors Board of Examiners is required.Master’s degree in social work or master’s degree in Counseling is required.At least one (1) year of paid post-degree experience in clinical experience providing mental health and substance use disorder services is preferred. Knowledge and experience with evidence-based practices, including trauma informed care framework. Knowledge and experience working with co-occurring disorders (mental health and substance use) is preferred. A BLS for healthcare providers is required.Physical Requirements:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period.Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.
Read LessJob Description
JOB PURPOSE:
The HIP Liaison and Grants Manager assists leadership to oversee the strategic and compliant management of the HIP Program and other grant-related operations. This position serves as the primary Liaison to the Louisiana Health Insurance Program (LA HAP), responsible for policy engagement, advocacy, relationship management, and coordinated stakeholder communications to ensure optimal collaboration, program alignment, and client outcomes. This individual will be responsible for meticulously monitoring the expenditure of funds by line item, tracking grant reporting deadlines, and ensuring the timely delivery of operational deliverables. This role involves close coordination with program leads and the finance team to guarantee funds are monitored and utilized appropriately, reporting is prompt and accurate, and deliverables are met in accordance with organizational and grantee expectations.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.Knowledgeable of Federally Qualified Health Center (FQHC) standards of care and requirements. LA HAP LiaisonPolicy & Advocacy: Monitor LA HAP program regulations, policies, and funding guidelines; advise leadership on their impact to organizational operations and clients. Advocate for policy improvements that enhance access to and affordability of health insurance coverage for eligible individuals.Relationship Building: Develop and maintain strong relationships with LA HAP leadership, program administrators, community organizations, and government agencies to foster collaboration.Customer Relations Management: Establish and oversee protocols to ensure timely, high-quality support for clients engaging with LA HAP. Capture and address client feedback to improve service delivery.Sales & Outreach Framework: Develop an outreach framework to identify and connect eligible individuals with LA HAP benefits, including training staff, tracking outcomes, and implementing a referral pipeline.Stakeholder Engagement: Represent the organization at LA HAP-related meetings, advisory groups, and community events. Facilitate joint initiatives, educational sessions, and enrollment drives with LA HAP and partners.Program Integration: Coordinate internally to align LA HAP processes with organizational workflows, ensuring seamless client experience and compliance.Grant and Project Management Work collaboratively with the finance team to reconcile actual expenditures of the HIP program and other programs against grant budgets, flagging discrepancies and proactively resolving issues.Monitor expenditure of HIP and other grant funds, ensuring each line item is tracked in accordance with grant agreements and organizational budgets.Prepare internal financial reports summarizing expenditure by line item for use by leadership and program managers.Advise program teams on allowable expenses and budget reallocations, ensuring all activities align with funder restrictions.Maintain a comprehensive calendar of HIP and other grant reporting deadlines, submission requirements, and deliverable milestones.Coordinate with internal teams to collect and compile necessary documentation, data, and narrative materials for timely and accurate grant reporting.Monitor changes in reporting requirements and communicate updates to relevant teams in a timely manner.Track the progress of project deliverables as outlined in each grant agreement, ensuring operational goals are met within established timelines and budgets.Serve as a liaison between program teams and finance to ensure resource allocation supports deliverables and milestones.Develop and implement tracking systems and dashboards to monitor progress toward deliverables and flag potential risks to successful completion.Coordinate regular update meetings with project leads to assess progress, discuss challenges, and devise solutions for staying on track.Prepare summary reports for senior leadership highlighting deliverable status and any concerns related to grant-funded activitiesDevelop comprehensive project plans for the HIP program outlining scope, objectives, deliverables, timelines, milestones, and resource requirements.Coordinate project teams, including assigning tasks, monitoring progress, and facilitating effective communication among team members.Track project milestones and deliverables, adjusting plans and schedules as required to accommodate changes or unforeseen challenges.Act as the primary point of contact for the HIP program and other project stakeholders, providing regular updates on project status, risks, and issues.Required Education:
Bachelor’s degree in health administration, Public Health, Health Sciences, or related field required. Master’s degree preferred.
Skills, Licensure, and Knowledge Requirements
Two (2) or more grant management experienceKnowledge of public health insurance programs, including LA HAP and Medicaid, preferred.Strong relationship-building, advocacy, and public speaking skills.Proficiency in project management and stakeholder engagement.Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.
Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties, including LA HAP liaison and grant management responsibilities.
Company DescriptionOpen Health Care Clinic envisions a system that will ensure access to and awareness of high quality and culturally competent preventive and primary medical care and support services that respond effectively to the emerging needs of the community while reducing social stigmas.Company DescriptionOpen Health Care Clinic envisions a system that will ensure access to and awareness of high quality and culturally competent preventive and primary medical care and support services that respond effectively to the emerging needs of the community while reducing social stigmas. Read LessJOB PURPOSE:
The HIP Liaison and Grants Manager assists leadership to oversee the strategic and compliant management of the HIP Program and other grant-related operations. This position serves as the primary Liaison to the Louisiana Health Insurance Program (LA HAP), responsible for policy engagement, advocacy, relationship management, and coordinated stakeholder communications to ensure optimal collaboration, program alignment, and client outcomes. This individual will be responsible for meticulously monitoring the expenditure of funds by line item, tracking grant reporting deadlines, and ensuring the timely delivery of operational deliverables. This role involves close coordination with program leads and the finance team to guarantee funds are monitored and utilized appropriately, reporting is prompt and accurate, and deliverables are met in accordance with organizational and grantee expectations.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.Knowledgeable of Federally Qualified Health Center (FQHC) standards of care and requirements. LA HAP LiaisonPolicy & Advocacy: Monitor LA HAP program regulations, policies, and funding guidelines; advise leadership on their impact to organizational operations and clients. Advocate for policy improvements that enhance access to and affordability of health insurance coverage for eligible individuals.Relationship Building: Develop and maintain strong relationships with LA HAP leadership, program administrators, community organizations, and government agencies to foster collaboration.Customer Relations Management: Establish and oversee protocols to ensure timely, high-quality support for clients engaging with LA HAP. Capture and address client feedback to improve service delivery.Sales & Outreach Framework: Develop an outreach framework to identify and connect eligible individuals with LA HAP benefits, including training staff, tracking outcomes, and implementing a referral pipeline.Stakeholder Engagement: Represent the organization at LA HAP-related meetings, advisory groups, and community events. Facilitate joint initiatives, educational sessions, and enrollment drives with LA HAP and partners.Program Integration: Coordinate internally to align LA HAP processes with organizational workflows, ensuring seamless client experience and compliance.Grant and Project Management Work collaboratively with the finance team to reconcile actual expenditures of the HIP program and other programs against grant budgets, flagging discrepancies and proactively resolving issues.Monitor expenditure of HIP and other grant funds, ensuring each line item is tracked in accordance with grant agreements and organizational budgets.Prepare internal financial reports summarizing expenditure by line item for use by leadership and program managers.Advise program teams on allowable expenses and budget reallocations, ensuring all activities align with funder restrictions.Maintain a comprehensive calendar of HIP and other grant reporting deadlines, submission requirements, and deliverable milestones.Coordinate with internal teams to collect and compile necessary documentation, data, and narrative materials for timely and accurate grant reporting.Monitor changes in reporting requirements and communicate updates to relevant teams in a timely manner.Track the progress of project deliverables as outlined in each grant agreement, ensuring operational goals are met within established timelines and budgets.Serve as a liaison between program teams and finance to ensure resource allocation supports deliverables and milestones.Develop and implement tracking systems and dashboards to monitor progress toward deliverables and flag potential risks to successful completion.Coordinate regular update meetings with project leads to assess progress, discuss challenges, and devise solutions for staying on track.Prepare summary reports for senior leadership highlighting deliverable status and any concerns related to grant-funded activitiesDevelop comprehensive project plans for the HIP program outlining scope, objectives, deliverables, timelines, milestones, and resource requirements.Coordinate project teams, including assigning tasks, monitoring progress, and facilitating effective communication among team members.Track project milestones and deliverables, adjusting plans and schedules as required to accommodate changes or unforeseen challenges.Act as the primary point of contact for the HIP program and other project stakeholders, providing regular updates on project status, risks, and issues.Required Education:
Bachelor’s degree in health administration, Public Health, Health Sciences, or related field required. Master’s degree preferred.
Skills, Licensure, and Knowledge Requirements
Two (2) or more grant management experienceKnowledge of public health insurance programs, including LA HAP and Medicaid, preferred.Strong relationship-building, advocacy, and public speaking skills.Proficiency in project management and stakeholder engagement.Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.
Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties, including LA HAP liaison and grant management responsibilities.
Read LessPOSITION: Clinic Services Coordinator
Reports to: Vice President of Clinic Operations
Revised: August 2025
Department: School Based Clinics
FLSA: Exempt
JOB PURPOSE:
The Clinic Services Coordinator School Health Coordinator is to ensure seamless delivery and coordination of mobile medical and dental services, as well as the efficient operation of school health center clinic activities. This individual acts as the central liaison between healthcare professionals, administrative staff, school personnel, and community partners, working diligently to cultivate an environment where accessible, high-quality healthcare is delivered to diverse populations, especially children and families in school settings.
Essential Job Functions include, but are not limited to:
Satisfies Core CompetenciesAccepts responsibility for meeting the standards of the professional, ethical, and relevant legislated requirements.School Health Center OperationsProvide assistance to SBHC leadership, school administrators, and staff to implement and improve servicesCoordinate and participate in activities to support SBHC enrollment such as student orientation, back to school events, open houses and school student-parent eventsOrganize preventative care initiatives such as immunization drives, dental screenings, and health outreach eventsCollect and analyze data on clinic utilization, patient outcomes, and community needs.Prepare regular reports on activities, challenges, and achievements for internal review and external stakeholdersMobile OperationsOrchestrate the scheduling, logistics, and deployment of mobile medical and dental units to schools, community locations, and partner organizations.Establish and maintain collaborative relationships with school administrators, local agencies, and community organizations to facilitate service delivery.Coordinate with medical and dental providers to ensure staffing, supplies, and equipment needs are met for each mobile visit.Track and report utilization data, patient outcomes, and service feedback to guide program improvements.Ensure the mobile units adhere to all regulatory, safety, and infection control standards.Address and resolve any operational issues that may arise during mobile service delivery.Perform nursing support for medical operations as needed
Required Education:
Associate’s or Bachelor’s Degree in Public Health, Health Administration, Nursing or related field preferredFive (5) or more years in outpatient healthcare setting
Skills, Licensure, and Knowledge Requirements
Must have valid Louisiana driver’s license and reliable transportation.
Physical Demands:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting is required.
Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic).Ability to work in a confined area.Ability to sit at a computer terminal for an extended period.
Travel or Special Requirements:
Driving during the workday, as well as local or out-of-state travel, may be required to perform job duties.
Read LessThis position is open to applicants who are registered nurses or licensed practical nurses.
Registered Nurse
Job Purpose:
The Registered Nurse will demonstrate proficiency in administering the fundamentals of the nursing process, contribute to nursing assessment and the development of a nursing care plan, and participate in the evaluation of nursing care.
Licensed Practical Nurse
Job Purpose:
The LPN functions under the supervision and guidance of the Clinic Manager, RN Case Manager, RN Team Lead, and/or Provider(s). Participates in the multi-disciplinary process of providing care and treatment to patients. They provide clinical support and technical assistance to the professional medical and other staff. The LPN is responsible for functioning within the scope of practice dictated by the authority of the Louisiana State Board of Practical Nurse Examiners. Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients and their families.
