Service Manager
OneWall Communities® is a vertically integrated real estate company that focuses on transit and lifestyle-oriented workforce housing in the Northeast U.S. Our growing footprint in the region is a result of a constant drive to positively impact our residents, communities, and investors.
We are fueled by an entrepreneurial spirit that challenges us to continuously find innovative and sustainable solutions to create a worry-free environment. We are a fun and inspiring culture that provides opportunity for growth and balance to all.
We are looking for a Service Manager who is responsible for directing maintenance services within a community portfolio. This position is responsible for achieving defined objectives by planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations; and supervising and directing assigned staff, ensuring that maintenance staff perform the proper repairs and preventive maintenance needed to keep a building's infrastructure running smoothly.
Here is what you will be doing:
Collaborate with internal and external personnel (e.g. other administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) for the purpose of implementing and/or maintaining services and programs.Develop a preventative maintenance program for the purpose of ensuring buildings are maintained in a safe condition.Direct department operations (e.g. budgeting, safety programs, OSHA / TOSHA, site repairs/construction, preventive maintenance, etc.) for the purpose of providing services within established time frames and in compliance with related requirements.Schedule maintenance worker shifts.Inspect all aspects of new construction, repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently, specifications are within regulatory requirements and inspection reports and payment requests are correct.Research new products, laws, regulations, etc. for the purpose of recommending purchases, contracts and proper maintenance of company-wide services.Respond to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns.Ensure that buildings are in compliance with local building and safety code.Read blueprints to monitor the upkeep of electrical, plumbing and HVAC systems.
Here is what you’ll have:
High school diploma; bachelor’s degree in a related area, such as engineering, architecture or facility maintenance preferred.4+ Years of service/maintenance experience 4+ Years of supervisory experience4+ Years of building code knowledge Certification in facility manager (CFM) strongly preferred.Detail-oriented and effective communication and problem-solving skills.A working knowledge of electrical, plumbing and HVAC (heating, ventilation and air conditioning) systems.Knowledge of pertinent laws, codes, policies, and/or regulations; personnel processes; and standard business practicesoperate equipment using standardized methods.Independent problem solving is required to analyze issues and create action plans.
Here is why you will love working here:
Competitive salary Extensive benefits & wellness programRobust PTOSummer Fridays Voluntary Paid Time Off Professional Education Reimbursement Program Paid Parental LeaveWhere an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
The Service Manager is responsible for directing maintenance services at any community within
a portfolio; providing information and serving as a resource to the Property Manager and others;
achieving defined objectives by planning, evaluating, developing, implementing and maintaining
services in compliance with established guidelines, codes, and regulations; and supervising and
directing assigned staff, ensuring that maintenance staff perform the proper repairs and
preventive maintenance needed to keep a building's infrastructure running smoothly.
Essential Duties and Responsibilities:
● Collaborates with internal and external personnel (e.g. other administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) for the purpose of implementing and/or maintaining services and programs.
● Develops a preventative maintenance program for the purpose of ensuring buildings are maintained in a safe condition.
● Directs department operations (e.g. budgeting, safety programs, OSHA / TOSHA, site repairs/construction, preventive maintenance, etc.) for the purpose of providing services within established time frames and in compliance with related requirements.
● Schedules maintenance worker shifts.
● Inspects all aspects of new construction, repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently, specifications are within regulatory requirements and inspection reports and payment requests are correct.
● Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.
● Performs personnel functions (e.g. interviewing, evaluating, supervising, counseling, disciplining, directing, training, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget.
● Presents information for the purpose of communicating information, gaining feedback and ensuring adherence to established internal controls.
● Recommends policies, procedures and/or actions for the purpose of providing direction for meeting the company’s goals and objectives.
● Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns.
● Ensures that buildings are in compliance with local building and safety code
● Must be proficient in many trades since they also oversee common repair tasks, such as patching drywall, fixing leaks, painting and re-keying locks.
● Depending on the size of the property, Service Managers should be available at all times to their teams via cell phone (and be available to assist as needed) in case of an emergency with one of their buildings.
● Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
● Perform other related duties as assigned.
● Complete all OneWall University courses by the required deadline.
