ABOUT ONETRUST INTERNATIONAL
If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.
If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!
Position Summary
Provide operating system support, trouble shooting, testing and installation of computers and components.
Responsibilities:
Provide general technical support for staff across 20+ offices via phone, email, and chat.Handle a high volume of service request tickets related to critical systems and hardware.Administration of mission critical systems.Install, test, maintain, and repair onsite computers, peripherals and network appliances.Basic installation, updates, and troubleshooting of software on Windows computers.Maintain inventory and maintenance records.Monitor system availability and restoration of the infrastructure following documented processes.Ability to follow documented processes and log events with attention to detail.knowledge, Skills, Abilities:
Knowledge of Windows 10 and 7 operating systems. OSX experience a plus.Experience administering or working in an Office 365 environment.SalesForce or Ellie Mae Encompass experience is a significant plus.Basic knowledge of system administration (account creation/password resets).Repair computer and peripheral hardware and software.Knowledge in help desk software methodology and ticketing systems.Basic ability to build reports from available fields in various systems.Competent in using antivirus and encryption software.Expertise in explaining technical issues in a simple and user-friendly way.Excellent written and verbal communication skills.Ability to work independently in a professional environment with remote supervision.Ability to handle multiple tasks, set priorities, schedule meetings, and meet deadlines.Good command of English both oral and written and customer service skills. Read LessABOUT ONETRUST INTERNATIONAL
If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust International may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.
If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!
Position Summary
Collaborate with internal/external loan partners to ensure timely review and processing of executed loan closing documents, collateral and MERS processes and any other post-closing conditions to prepare loan for shipping/purchase.
Essential Duties and Responsibilities
Funding imports to warehouse bank.Follow up on missing collateral / original closing documents and maintain accurate collateral tracking records.Review and resolve exceptions on reports from custodian and/or warehouse banks.Provide required documents to resolve QC and/or file requests from warehouse banks.Review collateral and executed loan closing documents to ensure accuracy and completion.Upload revised executed loan closing documents to system of records.Communicate with internal/external loan partners to resolve post-closing conditions. MERS Registrations, Transfers, Updates, etc.The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.
Education and Experience
Bachelor's degree or equivalent combination of education and experience.1+ years of post-closing and shipping experience.General knowledge of mortgage origination process.Attention to detail, initiative to resolve outstanding issues and follow through until completion.Ability to maintain a knowledge of lending guidelines, investor programs, industry requirements, and industry changes.Knowledge, Skills and Abilities
Demonstrated computer skills in word processing, spreadsheet, and electronic mail software.Strong communication and interpersonal skills, and a high level of professional integrity.Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisor.Strong time management and organizational skills in a dynamic, constantly changing environment.Attention to detail and quality focused.General understanding of mortgage closing documents.Encompass experience preferred.