Job DescriptionJob Description Join Our Team as a Customer Service Representative! Empire Management Group is one of the nation's fastest-growing firms in the industry. Our is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional events and personalized marketing strategies that deliver measurable results for our prestigious clients. We are at the forefront of the industry, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to assist in expanding throughout the territory while simultaneously cultivating the next generation of leaders within our field. Empire Management Group is seeking a passionate and ambitious Customer Service Representative to join our team. As a Customer Service Representative, you will work directly with to create positive interactions with customers when introducing the brand and enrolling them in new services. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients through their enrollment process. What does a typical day look like for our Customer Service Representative? Let's break it down: Meet with potential customers in the community (face-to-face) to guide them through the enrollment process & ensure customer satisfaction by informing them about the latest non-profit goalsBuild and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyaltyStay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost salesAccurately record and manage customer account details to ensure smooth service activations and installationsWork together with top-performing Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiriesHelp achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward Qualifications of the Customer Service Representative: High School DiplomaNo prior experience is required - past customer service, account/brand management, or relevant sales experience is a plus!Excellent communication, interpersonal, and problem-solving skillsAbility to build rapport quickly and manage relationships effectivelySelf-motivated, goal-oriented, and passionate about driving sales resultsAbility to thrive in dynamic environments and quickly integrate new information about evolving technologies and services Although our Customer Service Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and those who desire to grow in their career and professional portfolio. If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Customer Service Representative role is for you!
Job DescriptionJob DescriptionWe are looking to fill an immediate need for a Client Services Associate to join our dynamic team. This position favors individuals who have exceptional people skills and a passion for customer service. No prior experience is required; we provide you with ongoing training to keep you up to date with the latest trends & give you the best opportunity to grow your career!As a Client Services Associate, your role will be vital in creating and sustaining positive relationships with our clients while delivering extraordinary customer service. This role offers a hands-on approach that specializes in customized consumer interactions to drive our client base and overall satisfaction!Responsibilities of the Client Services Associate:Deliver exceptional customer service by assessing customer needs with a professional and positive attitudeBuild and maintain client accounts by fostering lasting relationships through direct engagementsReviewing customer interactions with management and contributing to any feedback for improving customer service experiencesStay knowledgeable about all non-profit goals to confidently address client questionsParticipate in cross-departmental training to shine as a Client Services Associate and reveal serious advancement opportunitiesWhat We Offer as a Client Services Associate:Extensive and ongoing one-on-one training designed for Client Services AssociatesOpportunities for community and charity involvementFlexible scheduling for a balanced life between work & lifeEducational & informative meetings with senior team members to enhance your customer service skillsTransparent career paths based on performanceQualifications of a Client Services Associate:High school diploma or experience relevant to a Client Services Associate roleA positive attitude and the ability to adapt to work with diverse people and teamsStrong teamwork skills and a commitment to helping clients succeedBackground in retail, restaurant, sales, or related fields is a plusA drive for leadership and a willingness to grow within the companyIf you’re ready to start a rewarding career as a Client Services Associate and have a passion for customer service, we are here for you! Apply today and take the first step in an exciting journey of growth and opportunity!
Job DescriptionJob DescriptionAt Optimist Management Group we specialize in connecting major brands with their customers through authentic human interaction. Our team takes pride in their ability to build strong and lasting relationships that consistently drive results and profitability for our clients. We believe in bringing the human element into our marketing efforts to ensure stellar outcomes in customer retention, satisfaction, and loyalty. We are seeking enthusiastic, outgoing, and driven Brand Ambassadors to represent Optimist Management Group in the Pittsburgh area. As a Brand Ambassador, you will be the face of our company and the brands we represent. You’ll play a vital role in creating positive first impressions, driving brand awareness, and fostering meaningful customer relationships. If you are passionate about creating unforgettable brand experiences and enjoy interacting with people through face-to-face communication, this role is perfect for you! Key Responsibilities of a Brand Ambassador:Engage with potential customers in-person, delivering a friendly and informative experience that represents our brands positivelyCreate a lasting impression of the brand by building rapport with customers and generating interest in the products and services we offerDemonstrate in-depth product knowledge when addressing customer inquiries, ensuring a seamless experienceCollect valuable customer feedback and insights to share with the marketing, sales, and management teams to improve customer experiences and refine our strategiesGather customer feedback to provide valuable insight to the marketing, sales, and management teamBuild and nurture strong relationships with customers, clients, and team members to foster trust and loyaltyRepresent the brand’s values of integrity, sincerity, and professionalism at all times, ensuring alignment with our core principles Qualifications of a Brand Ambassador:Previous Experience in Brand Ambassador, Marketing An outgoing, energetic personality and passion for engaging with peopleStrong communication and interpersonal skills to effectively connect with customersAbility to thrive in fast-paced environments and adapt to a variety of customer needsFlexibility to work weekends and evenings as neededSelf-motivated with the ability to work both independently and as part of a team
Job DescriptionJob DescriptionAt Optimist Management Group, we’re seeking an outgoing Entry Level Sales Associate to join our growing team in the Pittsburgh area. We partner with top telecommunications providers to bring the latest technology to customers, while offering a customer-centric sales approach that fosters honesty and genuine relationships. With years of industry experience and a solid track record of providing quality sales solutions, our company thrives on delivering exceptional service and results in the telecommunications space.As an Entry Level Sales Associate, you'll be responsible for your own growth and development, using your communication skills and passion for customer service to help drive business success. You’ll be on the front lines, working directly with customers to provide them with the best products and telecommunication solutions. Here’s what you’ll be doing:Engaging with customers: Build strong relationships by understanding their needs and offering tailored telecommunications solutions.Delivering exceptional service and sales support: Assist customers in making informed purchasing decisions, ensuring their satisfaction every step of the way.Managing sales orders: Efficiently handle sales transactions, installation scheduling, cancellations, and product adjustments.Driving growth: Support business and sales growth by identifying opportunities for upselling and cross-selling telecommunication products.Collaborating with the team: Work closely with fellow associates to meet and exceed sales targets, contributing to the success of the team.Maintaining telecommunication product knowledge: Stay up to date on the latest telecommunications products and industry trends to provide expert guidance to customers.What We're Looking For:A high school diploma or equivalent (GED)0 – 2 years of experience in sales, customer service, or retail (experience is a plus, but not required)Strong communication skills with the ability to connect with a wide range of customersA proactive attitude and eagerness to learn and develop sales expertiseAbility to thrive in a fast-paced, team-oriented environmentStrong problem-solving skills and a passion for helping customersA goal-driven mindset with the ability to work independently and with others
Job DescriptionJob DescriptionAbout Us:At Optimist Management Group, we’re redefining what connecting customers with cutting-edge telecommunications solutions means. We partner with telecommunications leader Verizon, to deliver unparalleled customer service experiences, emphasizing innovation, trust, and results. If you’re passionate about sales, providing exceptional customer service, and thriving in a fast-paced, dynamic telecommunications environment, this is your opportunity to shine!What We OfferThe chance to represent Verizon and help customers stay connected with world-class telecommunications solutionsA collaborative and inclusive work environment where your ideas and contributions are valuedUnlimited earning potential with uncapped commissions and competitive incentives in salesWeekly paychecks that reward your hard work and dedicationProfessional development opportunities designed to elevate your career in sales, customer service, and telecommunicationsA culture of excellence where integrity, growth, and teamwork come firstYour Role
As a Verizon Customer Service Representative, you’ll be the face of one of the most trusted names in telecommunications, ensuring every customer interaction leaves a lasting impression. Some of your key responsibilities include:Engage with customers in a friendly and professional manner to understand their telecommunication needs and recommend Verizon’s top-tier products and servicesSolve problems on the spot by providing quick and effective solutions to customer service inquiries and technical issuesPromote Verizon’s offerings with confidence, converting customer service conversations into sales opportunitiesBuild lasting relationships by delivering personalized service that encourages customer loyaltyTrack and manage customer accounts to ensure satisfaction and retentionStay informed about Verizon’s latest telecommunications technology, services, and promotions to offer the best customer serviceQualificationsPrevious customer service or sales experience is a plus but not requiredStrong communication skills and the ability to build rapport with a diverse customer baseA proactive and customer service solution-driven mindset with problem-solving skills that stand outEnthusiasm for sales and a drive to meet and exceed goalsFlexible availability and reliable transportation to work in a fast-paced telecommunications environmentAt Optimist Management Group, we don't just connect customers to innovative Verizon solutions—we empower you to build a rewarding career in the ever-evolving telecommunications industry. Step into a role where your skills and ambitions align with unparalleled opportunities for growth, impact, and success.
Job DescriptionJob DescriptionOptimist Management Group is an innovative and progressive marketing company that focuses on building long-lasting relationships with customers, clients, and employees through interactive consumer-centric campaigns. We are known for our ability to deliver progressive marketing and sales solutions that disrupt the traditional advertising landscape. We are seeking a highly motivated individual to join our powerhouse Marketing and Sales team! As a Marketing Assistant, you will work on behalf of our clientele to execute consumer-centric marketing campaigns. On a daily basis, you will meet with consumers to promote and raise interest for our client’s products and services. What we’re looking for in our next Marketing AssistantA positive attitude!Eagerness to learn and implement new skillsAn extroverted personalityDesire to collaborate well with othersAbility to act independentlyStrong student mentality Responsibilities of a Marketing Assistant:Collaborate with the sales and marketing teams to execute consumer-centric campaigns that drive client visibility and engagementCommunicate directly with consumers to promote products and services that align with their lifestyleAssist in the planning and implementation of marketing and sales strategies to increase customer outreach and brand recognitionMonitor and analyze the performance of marketing and sales campaigns, providing actionable insights for improvementContribute to client presentations, reports, and communication to highlight campaign progress and results Preferred Qualifications of a Marketing Assistant:An associate’s degree or equivalent1+ years experience in sales, marketing, and/or customer serviceAbility to stand/walk for extended periods of timeFamiliarity with leads/lead generationBasic technical skills
Job DescriptionJob DescriptionAre you an eager, future-focused professional looking for a new career?
Do you hope to “climb the ladder” and earn your way to the top?
Do you find yourself wishing you had more positive interactions with your coworkers?Our Account Manager Trainee position could be for you! Here at Optimist Management Group, we believe that employee satisfaction and customer retention are the most important keys to our success. With this emphasis on employee development and client satisfaction, we have been able to increase our clientele and their customer base. Now, we face an insatiable demand from our clients to hire more staff and fulfill their marketing and sales needs. We are looking for a driven and ambitious individual to fill the role of Account Manager Trainee. In this position, you will be at the forefront of client relationships, playing a key role in managing and expanding our customer base. As an Account Manager Trainee, you will be responsible for building strong connections with clients, understanding their business needs, and delivering solutions that drive growth and satisfaction. This role offers a unique blend of hands-on learning, direct client engagement, and the opportunity to develop the skills necessary to advance into a full Account Manager position. You’ll collaborate with various teams, contribute to business development efforts, and gain invaluable experience in sales strategy, account management, and client retention. Key Responsibilities of an Account Manager Trainee:Manage and nurture relationships with existing clients, ensuring their needs are met and expectations exceededWork closely with senior management to learn account management strategies and contribute to business growthParticipate in regular client meetings, presentations, and status updates to ensure customer satisfaction and retentionSupport and mentor junior team members, offering guidance in customer interactions and trainingDemonstrate integrity in all customer and client interactionsMaintain professionalism in all work settings inside and outside of the officeRespond to inquiries in a timely and professional manner Preferred Qualifications of Account Manager Trainees:1+ years experience in sales, customer service, and/or managementA bachelor’s degree or equivalent, preferredStrong communication/interpersonal skillsRobust leadership skills/management potentialPositive attitude and willingness to work with othersDesire to learn new thingsAbility to take/implement feedback
