Lead sales and marketing efforts at Hilton Easton; Hilton. Work with the General Manager to provide the development of business to ensure the necessary bookings needed for a successful and profitable operation. Thorough knowledge of staff, competition, market and technical expertise, provide assistance and consultations in all matters pertaining to Sales and Marketing to generate total forecasted revenues for the year.
ESSENTIAL FUNCTIONS:
Responsible for financial revenue success.
Assist in Development of annual budget, together with the hotel revenue team to determine revenue strategy; mix of sales between transient/group and ADR growth.Reforecast revenues and sales expenses in P3 on a monthly basisOversee Contract account and build a strong relationship. Complete all Transient RFP’s and participate in rate structure.Actively participate in weekly Revenue management meetings.Analyze STR performance, focus on increasing RevPAR year over year.Monitor Transient account production, approve annual rate increases.Utilize tools; such as, Agency360, Demand360, and OTA Insight to understand market performance.Assist in creating booking strategies, rate strategies, free sell policy and monitor booking pace. Adjust strategies to achieve budgets.Reduce group liability as much as possible, ensure contract is reviewed annually.Review and approve business as well as concessions, ensure cut off dates are monitored and if necessary collect attrition or cancellation fees.Work with Sales Team to Develop a Business Plan for each market segment that position our hotels to achieve desired results.Ensure there are selling strategies against each hotel in our competitive set.Follow up on action plans with each manager to ensure they are set up to achieve their goals. Modify plans to be nimble with changing conditions.Assist in creating an expense budget for the year with ROI on actions; such as, trade shows, client events, marketing initiatives with third parties etc.Lead Sales and Catering management team. Create an atmosphere that is high energy, sales focused and driven to achieve results.
Establish quarterly and annual booking and solicitation goals. Monitor results, calculate bonuses earned and paid timely.Hold regular meetings with Hilton and sister hotels to ensure transparent communication with the team; weekly sales meetings, group pick up meetings, stand up meetings and one on ones.Develop strong sales managers. Encourage participation in any training available via the hotel Brands and industry associations.Celebrate successes!To ensure the hotels success, hold managers accountable for results; monitor bookings, timely response to leads, maintaining relationships with their clients, and prospecting calls.Execute annual reviews.Ensure hotels stay top of mind by leading marketing efforts.
Make sure social media campaigns are developed and executed; Facebook, Instagram, and The Knot.Respond to Social Media comments ensuring hotel is viewed positivelyOversee both Brand and vanity website. Ensure content is current; photography and video images as well as hotel promotions. Work with hotel teams to develop packages creating landing pages, banner ads, Targeting etc.Maintain strong positive relationships within all aspects of the market
Develop rapport with key clients both transient, group, and meeting planners.Work with Hilton National Sales Managers to leverage their relationships with our clients.Ensure hotels are networking with industry associations; such as; MPI, ASAE, and PCMAEnsure hotels have a strong presence in local community; Experience Columbus, Hotels in competitive set, and Easton Town Center.Hold client events regularly showcasing the propertyMonitor SALT and Meeting Planner feedback.Participate in total hotel leadership and smooth operation.
Develop systems to foster communication between departments to deliver outstanding memorable events; such as, timely BEO distribution, Sheets Meetings, Turnover Sheets, Group Resumes, attend staff meetings and daily stand-up meetings.Actively work with hotel resolving client disputes working with all parties to come to best possible outcome for hotel.Follow accounting processes with Yardi purchase orders and invoices.Be a positive impact on hotel culture, building rapport with team members throughout the hotel, actively participate in team member events ensuring our team members are appreciated and focused on delivering excellent guest experiences.Participate in Executive Committee meetings assist in steering the hotel operation to successfully follow Olshan Properties Mission Statement.Partner with our key vendors maintaining our systems; such as, Amadeus (Delphi FDC), Cendyn, Cvent, Meeting Broker, Hilton Content Gateway, and Fourwinds InteractiveOTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions. The percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of travel industry, current market trends and economic factors.
Extensive skill in development and delivery of sales presentations.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions. Ability to sit for extended periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to delegate effectively and lead a team.
Knowledge of training techniques. Ability to develop and train team members and accomplish goals in a timely manner.
Knowledge of Nexus Payable Systems
Possess a friendly, personable, outgoing demeanor.
Ability to maintain strong organizational habits.
Ability to promote and sell hotel meeting space, outlets and rooms to potential clients.
Ability to life up to 30 lbs.
Knowledge of HotSOS systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Education: Bachelor’s degree in marketing, hotel management or general business.
Experience: At least eight years in hotel sales with at least three years also in marketing.
Licenses or certificates: None needed.
Grooming: All team members must maintain a neat, clean and well groomed appearance per Team Member Handbook.
Other: Additional language ability preferred.
Olshan Properties/Hilton Columbus at Easton is an Equal Opportunity Employer.
Read LessCanopy by Hilton Boston Downtown is seeking a detail-oriented and motivated Human Resources & Accounting Generalist to join our leadership support team. This unique dual-role position provides essential support to both the Human Resources and Accounting departments, ensuring smooth daily operations while delivering an outstanding employee experience.
The ideal candidate is organized, adaptable, and thrives in a fast-paced hospitality environment. This position is responsible for supporting payroll, general cashiering, recruitment, onboarding, employee relations, HR administration, regulatory compliance, financial reporting, and internal controls.
Key ResponsibilitiesHuman ResourcesCoordinate full-cycle recruitment, including posting positions, screening candidates, scheduling interviews, conducting reference checks, and preparing offer letters.Lead new hire onboarding, orientation, and HRIS (ADP) administration.Maintain employee records, personnel files, and HR documentation while ensuring confidentiality.Process personnel changes and employment documentation.Respond to employee inquiries regarding benefits, policies, compensation, and HR procedures.Coordinate employee recognition, engagement activities, and team member events.Administer Workers' Compensation, unemployment claims, incident reporting, and workplace safety initiatives.Ensure compliance with federal, state, and local employment laws, Hilton standards, and company policies.Serve as the Human Resources representative in the absence of the Director of Human Resources.Plan, coordinate, and support employee engagement initiatives, recognition programs, team member events, and community service activities that foster a positive workplace culture and strengthen our commitment to the local community.AccountingPerform General Cashiering duties in accordance with Hilton and Olshan Properties policies.Reconcile daily cash transactions and prepare bank deposits.Conduct staff bank and house bank audits.Assist with payroll audits, month-end close, budgeting, forecasting, and financial reporting.Support internal and external financial audits.Maintain accurate accounting records and financial documentation.Provide administrative support to the Controller and Accounting department.QualificationsEducationHigh School Diploma or equivalent required.Associate's or Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field is preferred.ExperienceMinimum one year of Human Resources experience preferred.Minimum one year of Accounting experience preferred.Previous hotel or hospitality experience strongly preferred.Experience with ADP or another HRIS/payroll system is highly desirable.SkillsStrong organizational and multitasking abilities.Excellent communication and interpersonal skills.Ability to maintain confidentiality and exercise sound judgment.Proficiency with Microsoft Office Suite, particularly Excel and Word.Strong attention to detail and accuracy.Ability to work independently and collaboratively in a fast-paced environment.Physical RequirementsAbility to sit, stand, and walk for extended periods.Ability to lift up to 25 pounds.Ability to bend, stoop, reach, and perform general office tasks.Why Join Us?At Canopy by Hilton Boston Downtown, we believe our people are our greatest asset. We foster a culture built on our EPIC values:
EnthusiasticPositiveIntuitiveCaringIf you're looking for a rewarding opportunity where you can make an impact in both Human Resources and Accounting while growing your career with Hilton and Olshan Properties, we'd love to meet you.
Apply today and become part of our EPIC team!
Canopy by Hilton Boston Downtown and Olshan Properties are Equal Opportunity Employers. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to any protected characteristic under applicable federal, state, or local law.
Employment is contingent upon successful completion of applicable pre-employment requirements, including background screening and employment eligibility verification.
This job description is intended to describe the general nature of the position and is not an exhaustive list of duties. Responsibilities may change based on business needs.
Due to the nature of the hospitality industry, flexibility to work varying schedules, including weekends and holidays, may be required.
Read LessPOSITION PURPOSE:
The installation and repair of all building systems, to ensure a safe, efficient, and comfortable operation of the hotel according to Residence Inn, Courtyard, Aloft, Olshan Properties, and Marriott Hotels’ standards. Perform preventative maintenance as assigned.
ESSENTIAL FUNCTIONS:
Perform preventative maintenance on all guest rooms using the approved check list. This will include, but not limited to, replacing lamps, repairing wallpaper, caulking, tile grout, faucets, toilets, changing filters, furniture repair, painting, etc. Maintain Marriott logs and inspection sheets. Perform simple preventative maintenance tasks, i.e. replace HVAC filters, etc. Replace ceiling light bulbs in the public and office areas of the hotel. Support the GXP Program throughout the hotel. Learn and utilize all essential functions of GXP from accepting, starting, stopping if needed, adding notes, adding pictures, etc.… on all Service Orders and PM orders. Give all Emergencies & Guest Occupied rooms the Highest Priority.Check work orders daily to follow up on any that needed parts or any that may be left from the previous day. Perform repair work given on all service orders and PM Orders and ensure all work is completed in a timely manner. Handle minor repairs of wall vinyl, wood work, etc. using basic plumbing, electrical, and carpentry skills. Aide other engineers in completing repair and maintenance work on the building and equipment that requires more than one person.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination supportive functions, with the percentage of time performing each function to be solely determined by the Chief Engineer, Assistant Chief Engineer, and/or the General Manager based upon the particular requirements of the Hotel.
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
Possess basic mechanical aptitude for the operation and repair of the hotel and its equipment.Possess basic knowledge of the carpentry, painting, commercial heating and air conditioning, plumbing, and electrical disciplines. Possess basic knowledge and skill with both hand operated electrical equipment and the ability to instruct subordinates in the proper and safe usage of said equipment.Ability to react quickly/decisively to changes in the Engineering Department and Hotel.Ability to perform tasks while bending, stooping, kneeling, or standing while supporting additional weight up to 25 lbs.Ability to perform duties in a confined space and in an awkward position.Ability to climb stairs, ladders or use a man lift to work at heights up to 30 feet, often reaching overhead.Ability to push, pull, grasp, lift, and/or otherwise move supplies and equipment weighing up to 75 lbs., occasionally waist high.Ability to concentrate in high pressure possibly dangerous area.Ability to communicate telephonically, face-to-face, and over a hand-held two way radio.Ability to hear a change in pitch of high speed mechanical equipment.Visual ability to read manufacturer’s instructions, correspondence, schematics, blueprints, etc. Visual ability to determine wire colors for safe repair and detect emergency situations.Possess a basic ability to write and speak English, to comprehend and communicate instructions to both the hotel and its clients.Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, collect accurate information, and solve guest concerns.Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.Ability to work in a 365 day 24 hour environment.Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.Knowledge of GXP system.Knowledge and proper usage of Lock Out/ Tag Out training.Protect employer’s privacy and data; keep passwords safe. Assist all Easton Hotels with any maintenance needs.QUALIFICATION STANDARDS:
Education: Any combination of education and experience equivalent to graduation from high school or any combination of education, training, or experience that provides the required knowledge, skills and abilities. High school graduate preferred.
Experience: Basic experience in maintenance trades, including electrical, plumbing, mechanical, and carpentry.
Licenses or Certificates: No Licenses required for this position. Electrical License, Refrigeration License, Fire Safety License, and Professional Engineering License preferred.
Grooming: All Team Members must maintain a neat, clean and well groomed appearance per the Olshan Properties Team Member Handbook.
Other: Additional language ability preferred.
Read LessPosition Summary
This position is responsible for administering and processing leases, lease renewals, agreements, and licenses. The role also oversees all commercial tenant collection activities, supervises collection staff, and ensures the accurate, timely, and compliant recording of collections and related financial transactions.
Position Duties and Responsibilities
Maintain complete and accurate tenant lease files and related documentation.Enter, update, and maintain lease information within the property management and accounting systems, including lease commencement and expiration dates, rent commencement dates, free rent periods, tenant improvement allowances, option terms, base rent schedules, rent escalations, percentage rent provisions, and tenant pro rata share obligations.Maintain suite and building records to ensure accurate square footage and property data are reflected in the accounting system.Administer lease setup and lease generation processes to ensure lease terms are accurately reflected throughout the lease lifecycle.Enter, review, and verify recurring charges, critical lease dates, sales reporting requirements, renewal, termination, and kick-out options, insurance requirements, co-tenancy provisions, CPI adjustments, late fees, and other lease-related obligations.Monitor, track, and ensure the accurate calculation, billing, collection, and recording of percentage rent.Manage and implement Consumer Price Index (CPI) rent adjustments within Yardi and ensure compliance with lease provisions.Prepare and distribute monthly reports, including rent roll reconciliations, lease expiration reports, lease summary reports, and other management reports as required.Monitor and manage critical lease milestones, including execution, delivery, opening, renewal, and vacate dates.Track, coordinate, and finalize Rent Commencement Dates (RCDs) and distribute applicable RCD letters and agreements to tenants.Collaborate with Property Accountants to prepare and reconcile year-end tenant recovery billings and invoices.Organize, facilitate, and lead weekly and monthly delinquency meetings with internal teams and external property management personnel.Partner with Property Management to address operational issues, implement process improvements, and support property initiatives.Review, verify, and process leasing commission calculations and related payments.Ensure the timely and accurate closing of the Accounts Receivable (A/R) module within the property management software system.Oversee and manage the collection of all commercial accounts receivable balances, ensuring timely follow-up and resolution of delinquent accounts.Review adjustment requests with staff and tenants, prepare supporting documentation, and obtain appropriate approvals for write-offs and account adjustments.Participate in special projects and perform additional duties and responsibilities as assigned.Knowledge and Skill
Ability to read and interpret lease documents.Ability to communicate with others, identify problems and resolve potential conflicts.Must be able to set priorities, plan, organize and accomplish tasks, often within strict time limitations, and work well independently.Business technology savvy with a working knowledge of all Microsoft applications and proficiency in Excel. Yardi/MRI experience preferredQualifications
3+ years Lease Administration experience.3+ years experience in real estate required.Bachelor’s degree in Finance or Accounting preferred. Read LessMaintain control over revenues, expenses, assets and liabilities of the Canopy Boston Downtown while providing direct supervision and training to accounting team members. Preparing property budget, as well as ensuring that all financial record keeping and reporting functions are accomplished in accordance with company policy, procedure and requirements.
ESSENTIAL FUNCTIONS:
Hire, train, evaluate and direct the performance of the accounting team. Assist in training night audit team members on accounting job duties.
Prepare and/or review daily, weekly and monthly financial reports in accordance with reporting calendars and ensuring the accuracy and timely submission of these reports.
Responsible for computer systems, file data backup and organization of the Accounting department files.
Verify payroll input including gratuities, commissions, time off and time clock punches.
Maintain control over the record keeping function to include:
A. Reconciliation of general ledger account balances and cash account statements.
B. Preparation and review of information to be posted to subsidiary and general ledger.
C. Coordinating monthly general ledger closing, journal entry preparation and distribution of statements.
D. Ensuring that all financial transactions are recorded in accordance with accepted accounting principles and internal policies and procedures.
Prepare fiscal budgets and financial forecasts as determined by management.
Prepare all required tax reports including city, county, state and federal for review by Olshan Properties Finance.
Participate in Executive Committee meetings and weekly staff meetings. Conduct a monthly departmental meeting.
Ensure company SOP's are in place and followed
Assist with internal and external audits.
Review sales tax daily
Account reconciliations (assets and liabilities)
Income journal entries
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
OTHER :
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs if the hotel including holidays and weekends.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.
Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
Ability to work effectively under time constraints and deadlines.
Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Ability to remain stationary and concentrate on tasks for long periods of time.
Knowledge of AP systems and work order systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Bachelor’s Degree or equivalent combination of education/experience
A minimum of five years as a hotel controller
Hilton experience preferred
Experience in the Boston hospitality market preferred
Read LessPosition Summary
The Assistant Commercial Property Manager will manage a commercial real estate portfolio and be involved in all aspects of day-to-day operations for select properties, including tenant relations, maintenance and repair, security services, janitorial services, landscaping services, snow removal services, and more. Additionally, this person will be charged with supporting the organization’s efforts in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well maintained physical plant, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Owner’s goals and objectives.
Position Duties and Responsibilities
Must provide supervisory responsibilities for the properties, including being on-call 24 hours a day, managing tasks to maximize efficiency and ensure proper completion of same from maintenance, vendors, and other contractors.In collaboration with the Executive Director of Property Management, conduct regular inspections of the properties and tenant spaces to ensure compliance with leases and the proper upkeep of the properties.Manage master service agreements and work authorizations that are on the company standard forms and monitor vendor compliance. Review and process applicable vendor invoices for completed work. Obtain estimates/bids for repairs at the properties. Generate and track purchase orders, approvals and distribution. Coordinate contractor activity.Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with tenants to ensure satisfactory resolution.Assist the Executive Director with establishment of property management plans, preventive maintenance policies and procedures, property operations manuals, produce monthly, quarterly, ad hoc, and annual reports, produce transaction related documents, and produce departmental reports (e.g. business plans, inspection reports, incident reports, RFPs).Develop budgets that seek to maximize Net Operating Income and identify and create expense control opportunities.Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.Assist corporate accounting with questions related to the properties and resolution of vendor issues.Provide meaningful support to the leasing team by providing lead time of lease-to-open schedules as supported by on-site representation and inspection in order to get new tenants open on time or early to maximize revenue.Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Utilize highly effective communication and interpersonal skills for building important relationships with guests, employees, city officials and other community leaders.Ensure that property files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate files, records, correspondence and file notes.Develop and implement new ways to meet business needs, improve processes, and work more efficiently.Other duties as assigned.Protect company confidential information and keep passwords safe.Knowledge and Skills
Must be familiar with and able to interpret leasesExceptional communication and organizational skills with ability to effectively communicate both orally and in writing with peers, managers and clientsDetail oriented and accurate, especially with numbersCustomer service experienceAbility to multi-task, manage time wisely work well under pressure and work independentlyAbility to work with staff in solving problems and ability to take direction and function as part of a teamMust be proactive in addressing potential safety, maintenance concerns, and have ability to follow up without direction Be a problem solver and place events and activities in perspective and assess their short and long-term impactApproach issues with a positive attitude delivered with a calm, confident demeanorPossess a strong knowledge base for operational and facilities managementProficient in Microsoft applications and related software; payables software (Nexus payables); accounting/property management software (MRI)and/or YardiAbility to visually inspect premises; stand and walk for long periods of time; lift up to 30 pounds, climb ladders, stoop and bendAble to travel via air and automobileMust be available for work evenings and weekends if neededQualifications
Minimum of a Bachelor’s degree in a business related field.Minimum of 2 years in shopping center/office property management or related experience. Read LessThe Property Coordinator will work directly for the General Manager and administratively support the shopping center office, the Specialty Leasing Agent, as well as perform Marketing responsibilities.
Position Duties and Responsibilities
Provide administrative support to the Specialty Leasing Agent (SLA), and Manager, Specialty Leasing Administration including, but not limited to:Screen all incoming prospect telephone calls and ‘walk-ins’Prepare and send information packages and applications to prospective LicenseesSchedule meetings and conference calls for the Specialty Leasing Agent (SLA) Create and update all center reports that are related to the Specialty Leasing DepartmentCreate, maintain, and update SL tenant files, to include obtaining insurance certificates and county permitsMaintain SL tenant openings and expirations datesSchedule and coordinate Licensee meetings to sign License Agreement(s) and to meet with the Visual Merchandiser (VM)Handle minor Licensee issues by answering questions, giving information and/or routing the issue to the next levelServe as a source of information on general property facts and frequently asked questions, if center basedParticipate in direct report meetings with Manager Specialty Leasing Administration as scheduled.Attend center staff meetings as scheduled.Assist the Specialty Leasing Agent (SLA) in the management of the common area/Temporary In-Line Store (TILS) program, including, but not limited to:Complete a daily walk-through and ensure that the program meets all items on the operational checklist.Complete a daily visual merchandising checklist and follow up with Licensees regarding License Agreement ViolationsAssist the Management Team with the contract process.Open and distribute all incoming mail and facilitate all outgoing mail (overnight, etc.).Responsible for most of the administrative functions within the property management office. This may include booking schedules for the community room, coordinating food and/or catering orders for company meetings/ events, answering phones and directing calls, troubleshoot and solve customer service issue. Maintain accurate and complete department files and records, all tenant files and recordsServe as one of the primary contacts for tenants and customers who come to the Management Office with an inquiry. Serve as the “face” of the management team in conversations with any tenant, contractor and/or customer. Additional tasks as assigned.Event and Promotions: Coordinate details of events and promotions including tenant participation, marketing and advertising materials, collateral development, entertainment, digital promotion, and vendor management. Attend and work events as necessary.Social Media Program: Coordinate social content development including creating and posting of all content, moderation, and promoted post targeting. Influencer Program: Coordinate the center’s influencer program including contract execution, monitoring fulfillment and relationship building.Email: Coordinate all aspects for the center’s email program including content verification and localization, contributing to the content calendar, and driving email acquisition. Website: Maintain up-to-date and comprehensive information on the center, tenants, and sponsors within the center’s website. Coordinate all marketing and advertising materials for the shopping center. In-Center Collateral: Monitor and track inventory of all collateral materials, manage in-center signage installation and inventory.Knowledge and Skill
Excellent writing and editing skills Excellent oral and written communications skills A high level of professionalism, flexibility, and initiative Strong attention to detail and high level of accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, and multi-task. Ability to collect and analyze information used to make sound decisions. Ability to use a computer for long periods of time Must be able to sit for extended periods of time Ability to handle documents and files Ability to work well with others Must be able to work under short-term deadlines and work under stress Must be able to occasionally lift up-to 10 pounds Must be able to travel occasionally, as requiredQualifications
Retail experience is preferred Minimum of 1-3 years of marketing or digital marketing work experience is preferred Experience in Canva or Adobe Creative Suite programs is preferred High School degree or equivalent is required Bachelor’s degree in Business Administration, Communications or Marketing is preferred, or equivalent education and experience Proficiency in Microsoft Word, Excel, PowerPoint, and email programsPOSITION PURPOSE
Create and maintain guest-driven hotels that exceed guest expectations in all areas. Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotels’ profitability goals while fulfilling the value requirements of the guest.
ESSENTIAL FUNCTIONS
The Complex General Manager will be responsible for the oversight of operations for the Residence Inn Columbus Easton, Courtyard Columbus at Easton and the Aloft with an emphasis on sales, marketing, F&B, and overall quality and service with achievement of revenues, GOP and RevPar Index.Responsible for the overall results from the development and execution of strategies that will support, strengthen and grow the hotel operations, as well as comply with company policies and standards.Directly oversee the General Managers and all other Easton Marriott Area positions such as sales and marketing, human resources and engineering as well as indirectly supervise the property level staff members to meet and exceed the strategic goals.Perform administrative duties including reading and writing reports. Critically review reports of occupancy, revenue, etc. Make judgments and implement changes to maximize profits and achieve budget. Supervise the development of and revision to the business plan, annual budget and annual and monthly forecasts, etc. for all three Easton Marriotts.Interview, hire, supervise and counsel general managers and department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operations and review performance of the management team.Participate in community affairs and maintain a positive public image for the Easton hotels. Meet with potential and current clients and promote the Easton hotels.Physically tour and visually inspect the hotels daily. Monitor cost control, property condition, cleanliness, and quality of product and service throughout the hotels.Greet and maintain rapport with team members and customers, ensuring team members are in proper uniform. Periodically conduct room inspections.Monitor the hotels’ safety program.Oversee renovations from the perspective of hotel operations.Assist with asset management and capital projects as assigned.Travel to attend corporate meetings, sales trips, brand meetings, etc.All of these activities should be directed toward achieving the goals outlined in the following Key Result Areas:OTHER
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel including mandatory participation in the MOD program.
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
Ability to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Through knowledge of hotel operations, including marketing plans, security, revenue management, safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.Ability to read, write, speak and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.Ability to work effectively under time constraints and deadlines.Ability to travel to various sites on and off hotel property up to four miles per day and continuously perform essential job functions.Ability to remain stationary and concentrate on tasks for long periods of time.QUALIFICATIONS
Four year college degree or equivalent education, (i.e., hotel business college.)Minimum of ten years’ experience as General Manager including experience in all phases of hotel management, such as sales and marketing, revenue management, human resources, food and beverage, housekeeping, front office, maintenance, etc.Marriott experience Read LessPOSITION PURPOSE:
To clean and stock guest rooms, ensuring that all guests are given professional and courteous service, while maintaining Marriott and Olshan standards of cleanliness.
ESSENTIAL FUNCTIONS:
Clean guest rooms assigned daily in a timely manner. Cleaning to Marriott Standards; including all areas of guest room and bathroom (bathtub, bathroom floor, toilet, sink, walls, tile, vanity counter, mirrors, coffee pot, mugs & glasses, kitchen appliances and windows, etc.) while properly using chemicals in a safe and consistent manner. Take care of guest belongings in stay over rooms as well as lost and found items in checked out rooms. Handle special requests for guests to include, but not limited to, getting extra towels, blankets, etc. Perform daily cleaning projects as directed by the manager/ supervisor. Example: deep cleaning, VIP rooms. Stock the room attendant cart with supplies and clean linen in accordance with set standards. Keep carts clean and organized per Marriott and Olshan Columbus Standards. Communicate to floor supervisors or housemen when you are out of any required equipment/amenities. Upon vacating the room, check the room and make sure it is completely clean. Push and pull vacuums throughout the entire room, paying close attention to all corners, clean the entrance last. On your board mark all check out rooms “Vacant Cleaned” and all stay over rooms “Occupied cleaned” after the room is cleaned to our Marriott Standards. Also indicate any signage such as “do not disturb” door hangers. Report all mechanical, structural, and electrical defects to your supervisor or Engineering. Report any defects, including the linen and curtains to the supervisor for correction.Strip and re-make beds, changing linens which may require lifting box springs and mattresses weighing up to 30 lbs. Will be responsible for the rotation of mattresses quarterly for those rooms in their section.Dust all furniture, pictures, mirrors, headboards, light fixtures, lampshades, drawers, televisions, window ledges, & AC (including air filters) units thoroughlyEmpty all trash cans, run dishwasher and empty sink full of dishes (kitchen references apply to Residence Inn only).Replenish soaps & shampoo as needed.Sign out master sectional key; retrieve housekeeping cart and stock necessary provisions needed for that day. Push cart to that floor which has been assigned to you. Follow all lost and found item procedures by brining them to the designated leader for logging and storing.Report immediately to a member of leadership any out of the ordinary situation in the guest suites, including unreported pets, parties, or unusually dirty suites, or a vacant suite when the room is thought to be occupied or occupied room that was thought to be vacant.SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon the particular requirements of the hotel.
Assist in other areas of the Housekeeping department as needed or as directed by the Housekeeping Supervisor or Assistant.
Other duties as assigned.
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular
attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
All Team Members are required to fully comply with the rules and standards set forth by Olshan Properties, and Marriott Hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
Possess basic knowledge of cleaning chemicals and their proper usage. Ability to learn and apply Hazardous Chemical training standards during new hire probationary period.
Possess the knowledge and ability to use various cleaning tools.
Ability to react quickly/decisively to emergencies and requests.
Ability to walk, stoop, bend at knees and waist, and reach above shoulder for extended periods of time.
Ability to push or pull a cart weighing up to 150 lbs. on wheels.
Ability to grasp, lift and/or carry goods weighing up to 50 lbs.
Ability to maintain a flexible schedule to meet the needs of the hotel and its guests.
Ability to read, write and communicate effectively.
Visual ability to read manufacturer’s instructions, correspondence, clean rooms, etc.
Ability to communicate in basic English. Basic ability to comprehend the English language sufficient to understand information such as safety labels and instructions.
Ability to perform duties in a closed and confined space.
Ability to remain calm in emergency situations.
Ability to work under time constraints and deadlines, must be productive in quantity and quality of work and complete assigned credits during the timeframe allotted.
Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, etc.
Ability to work in conditions which may be hot, wet, and noisy.
Ability to direct guests to their destinations. Ability to maintain guest safety and privacy.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS
Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate preferred.
Experience: Previous Hotel experience preferred.
Licenses or Certificates: None required.
Grooming: All Team Members must maintain a neat, clean and well groomed appearance
according to the Olshan Properties Team Member Handbook.
Other: Bilingual preferred. This is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts or working conditions associated with the job.
Read LessPOSITION PURPOSE: Servicing all food and beverage outlets. Preparation of all food and beverage items for The Bistro, The Market, Meeting Rooms, and “to-go” Display Cases. Cleaning of wares, equipment, function spaces, and the dining area in Bistro.
ESSENTIAL FUNCTIONS:
Being self-motivated and responsible in overseeing the position that you are in. Actively watching all job positions in the lobby and having a sense of urgency to meet and exceed the guests’ expectations with high energy, accuracy, and a high level of sincere concern for their individual needs. Use the 15-5 rule. Always use the guests’ name twice. Smile! Remember you are always on stage, and a positive attitude is to be utilized at all times while on property.Preparing necessary hot & cold foods for the Bistro, meeting spaces, the Market, and our “to-go” display case. Serving and/or storing these items in accordance with proper health-department standards. Restock any purchased items as necessary. Note and report any food and/or beverage items that you may be running low on for reordering.Properly use all equipment and systems including, but not limited to: Starbucks Espresso machine, TurboChef, Micros, Dish machine and all other Bistro/Kitchen equipment. This is a fast-paced environment and you will need a thorough understanding and working knowledge of all equipment.Actively Communicate with Guests, Team Members, and Management to ensure guest satisfaction is of the highest levels. Clear and accurate use of the English language is to be used at all times.Bistro Team Members must also be cross-trained at the Front Desk to assist both departments during high-volume periods. When the Bistro is slow, you are expected to monitor the rest of the lobby and help where needed (front desk, telephones, cleaning, etc.)Maintain and clean the equipment to ensure it stays sanitary, clean and in proper working order. Maintain an organized dishwasher and/or pot sink station with the usage of proper chemicals outlined by our supplier, cleaning all dirty dishes, pots & pans as necessary. Working use of sanitary standards throughout shift. Assist in the setup, breakdown, and servicing of the meeting room. Ability to work long days when required for meeting room functions. Ability to handle multi-tasking to adequately serve guests in the Bistro and meeting spaces. Maintain a clean and organized Bistro, Market, Lobby, Meeting Rooms, and Kitchen areas at all times. Ensure all cleaning is done to the highest of expectations at the end of each shift, including breaking down and cleaning all equipment, removal of dirty dishes, taking out the trash, mopping, and any other tasks requested by your supervisor or MOD.Use of production charts, usage records, temperature logs, and any other related documentation to ensure the safe and efficient operation of the Bistro and Market.Have a strong working knowledge of food safety practices, including proper cooking and holding temperatures, as well as cleaning and sanitation procedures. Adhere to sanitation guidelines to include the use of gloves and frequent hand washing.Ability to predict and proactively meet guests’ needs, empathize with guests. Ability to problem solve. Move quickly and have high levels of energy.OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Ability to be on call and work flexible shifts.
Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. This includes weekends and holidays according to the hotel.
Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Will be required to work in any other department if the need arises.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform additional functions as determined by the supervisor based upon the particular requirements of the hotel.
Ability to use and maintain an accurate cash register.
Basic mathematical skills to ensure specified amounts of wares are maintained in proper areas when needed.
Ability to store food products in proper area as well as date and rotate new stock.
Perform other duties as requested, such as moving supplies and equipment, cleaning-up spills, etc.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY:
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.
General working knowledge of an automatic dishwasher, and its function within a hotel.
Ability to work the machines and equipment in the kitchen safely and accurately.
Including but not limited to: Starbucks Espresso machine, Micros, Fosse, Dishwasher, TurboChef
Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
Good working knowledge of accepted standards of sanitation.
Basic knowledge on chemicals and the various dispensers that operate only when chemical is present.
Ability to read, write and understand the English language in order to comprehend guest needs, instructions, and accurately converse with Guests and fellow Team Members.
Able to maintain a positive attitude.
Must be able to bend down, reach under and over into coolers, refrigerators and ovens.
Hear audible alarm signals that meet NFP codes with sound decibels -10-30 range.
Ability to reach up to five (5) feet high in order to clean or place equipment.
QUALIFICATION STANDARDS"EDUCATION: Any combination of education and experience equivalent to graduation from high school and additional training to acquire required knowledge and skills. College education preferred.
EXPERIENCE: Restaurant or hotel experience preferred.
LICENSES OR CERTIFICATES:
Great Food Safe Food is required
Tips Certification is required
Sanitation certification preferred
ServSafe is preferred
CPR Certification and First Aid training preferred
GROOMING: All team members must maintain a neat, clean and well-groomed appearance in accordance with company standards. Professional attire required.
OTHER: Additional language preferred
