Maintain control over revenues, expenses, assets and liabilities of the Canopy Boston Downtown while providing direct supervision and training to accounting team members. Preparing property budget, as well as ensuring that all financial record keeping and reporting functions are accomplished in accordance with company policy, procedure and requirements.
ESSENTIAL FUNCTIONS:
Hire, train, evaluate and direct the performance of the accounting team. Assist in training night audit team members on accounting job duties.
Prepare and/or review daily, weekly and monthly financial reports in accordance with reporting calendars and ensuring the accuracy and timely submission of these reports.
Responsible for computer systems, file data backup and organization of the Accounting department files.
Verify payroll input including gratuities, commissions, time off and time clock punches.
Maintain control over the record keeping function to include:
A. Reconciliation of general ledger account balances and cash account statements.
B. Preparation and review of information to be posted to subsidiary and general ledger.
C. Coordinating monthly general ledger closing, journal entry preparation and distribution of statements.
D. Ensuring that all financial transactions are recorded in accordance with accepted accounting principles and internal policies and procedures.
Prepare fiscal budgets and financial forecasts as determined by management.
Prepare all required tax reports including city, county, state and federal for review by Olshan Properties Finance.
Participate in Executive Committee meetings and weekly staff meetings. Conduct a monthly departmental meeting.
Ensure company SOP's are in place and followed
Assist with internal and external audits.
Review sales tax daily
Account reconciliations (assets and liabilities)
Income journal entries
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
OTHER :
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs if the hotel including holidays and weekends.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.
Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
Ability to work effectively under time constraints and deadlines.
Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Ability to remain stationary and concentrate on tasks for long periods of time.
Knowledge of AP systems and work order systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Bachelor’s Degree or equivalent combination of education/experience
A minimum of five years as a hotel controller
Hilton experience preferred
Experience in the Boston hospitality market preferred
Read LessLead sales and marketing efforts at Hilton Easton; Hilton. Work with the General Manager to provide the development of business to ensure the necessary bookings needed for a successful and profitable operation. Thorough knowledge of staff, competition, market and technical expertise, provide assistance and consultations in all matters pertaining to Sales and Marketing to generate total forecasted revenues for the year.
ESSENTIAL FUNCTIONS:
Responsible for financial revenue success.
Assist in Development of annual budget, together with the hotel revenue team to determine revenue strategy; mix of sales between transient/group and ADR growth.Reforecast revenues and sales expenses in P3 on a monthly basisOversee Contract account and build a strong relationship. Complete all Transient RFP’s and participate in rate structure.Actively participate in weekly Revenue management meetings.Analyze STR performance, focus on increasing RevPAR year over year.Monitor Transient account production, approve annual rate increases.Utilize tools; such as, Agency360, Demand360, and OTA Insight to understand market performance.Assist in creating booking strategies, rate strategies, free sell policy and monitor booking pace. Adjust strategies to achieve budgets.Reduce group liability as much as possible, ensure contract is reviewed annually.Review and approve business as well as concessions, ensure cut off dates are monitored and if necessary collect attrition or cancellation fees.Work with Sales Team to Develop a Business Plan for each market segment that position our hotels to achieve desired results.Ensure there are selling strategies against each hotel in our competitive set.Follow up on action plans with each manager to ensure they are set up to achieve their goals. Modify plans to be nimble with changing conditions.Assist in creating an expense budget for the year with ROI on actions; such as, trade shows, client events, marketing initiatives with third parties etc.Lead Sales and Catering management team. Create an atmosphere that is high energy, sales focused and driven to achieve results.
Establish quarterly and annual booking and solicitation goals. Monitor results, calculate bonuses earned and paid timely.Hold regular meetings with Hilton and sister hotels to ensure transparent communication with the team; weekly sales meetings, group pick up meetings, stand up meetings and one on ones.Develop strong sales managers. Encourage participation in any training available via the hotel Brands and industry associations.Celebrate successes!To ensure the hotels success, hold managers accountable for results; monitor bookings, timely response to leads, maintaining relationships with their clients, and prospecting calls.Execute annual reviews.Ensure hotels stay top of mind by leading marketing efforts.
Make sure social media campaigns are developed and executed; Facebook, Instagram, and The Knot.Respond to Social Media comments ensuring hotel is viewed positivelyOversee both Brand and vanity website. Ensure content is current; photography and video images as well as hotel promotions. Work with hotel teams to develop packages creating landing pages, banner ads, Targeting etc.Maintain strong positive relationships within all aspects of the market
Develop rapport with key clients both transient, group, and meeting planners.Work with Hilton National Sales Managers to leverage their relationships with our clients.Ensure hotels are networking with industry associations; such as; MPI, ASAE, and PCMAEnsure hotels have a strong presence in local community; Experience Columbus, Hotels in competitive set, and Easton Town Center.Hold client events regularly showcasing the propertyMonitor SALT and Meeting Planner feedback.Participate in total hotel leadership and smooth operation.
Develop systems to foster communication between departments to deliver outstanding memorable events; such as, timely BEO distribution, Sheets Meetings, Turnover Sheets, Group Resumes, attend staff meetings and daily stand-up meetings.Actively work with hotel resolving client disputes working with all parties to come to best possible outcome for hotel.Follow accounting processes with Yardi purchase orders and invoices.Be a positive impact on hotel culture, building rapport with team members throughout the hotel, actively participate in team member events ensuring our team members are appreciated and focused on delivering excellent guest experiences.Participate in Executive Committee meetings assist in steering the hotel operation to successfully follow Olshan Properties Mission Statement.Partner with our key vendors maintaining our systems; such as, Amadeus (Delphi FDC), Cendyn, Cvent, Meeting Broker, Hilton Content Gateway, and Fourwinds InteractiveOTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions. The percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of travel industry, current market trends and economic factors.
Extensive skill in development and delivery of sales presentations.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions. Ability to sit for extended periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to delegate effectively and lead a team.
Knowledge of training techniques. Ability to develop and train team members and accomplish goals in a timely manner.
Knowledge of Nexus Payable Systems
Possess a friendly, personable, outgoing demeanor.
Ability to maintain strong organizational habits.
Ability to promote and sell hotel meeting space, outlets and rooms to potential clients.
Ability to life up to 30 lbs.
Knowledge of HotSOS systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Education: Bachelor’s degree in marketing, hotel management or general business.
Experience: At least eight years in hotel sales with at least three years also in marketing.
Licenses or certificates: None needed.
Grooming: All team members must maintain a neat, clean and well groomed appearance per Team Member Handbook.
Other: Additional language ability preferred.
Olshan Properties/Hilton Columbus at Easton is an Equal Opportunity Employer.
Read LessPosition Summary
The Assistant Commercial Property Manager will manage a commercial real estate portfolio and be involved in all aspects of day-to-day operations for select properties, including tenant relations, maintenance and repair, security services, janitorial services, landscaping services, snow removal services, and more. Additionally, this person will be charged with supporting the organization’s efforts in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well maintained physical plant, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Owner’s goals and objectives.
Position Duties and Responsibilities
Must provide supervisory responsibilities for the properties, including being on-call 24 hours a day, managing tasks to maximize efficiency and ensure proper completion of same from maintenance, vendors, and other contractors.In collaboration with the Executive Director of Property Management, conduct regular inspections of the properties and tenant spaces to ensure compliance with leases and the proper upkeep of the properties.Manage master service agreements and work authorizations that are on the company standard forms and monitor vendor compliance. Review and process applicable vendor invoices for completed work. Obtain estimates/bids for repairs at the properties. Generate and track purchase orders, approvals and distribution. Coordinate contractor activity.Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff. Follow-up with tenants to ensure satisfactory resolution.Assist the Executive Director with establishment of property management plans, preventive maintenance policies and procedures, property operations manuals, produce monthly, quarterly, ad hoc, and annual reports, produce transaction related documents, and produce departmental reports (e.g. business plans, inspection reports, incident reports, RFPs).Develop budgets that seek to maximize Net Operating Income and identify and create expense control opportunities.Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.Assist corporate accounting with questions related to the properties and resolution of vendor issues.Provide meaningful support to the leasing team by providing lead time of lease-to-open schedules as supported by on-site representation and inspection in order to get new tenants open on time or early to maximize revenue.Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Utilize highly effective communication and interpersonal skills for building important relationships with guests, employees, city officials and other community leaders.Ensure that property files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate files, records, correspondence and file notes.Develop and implement new ways to meet business needs, improve processes, and work more efficiently.Other duties as assigned.Protect company confidential information and keep passwords safe.Knowledge and Skills
Must be familiar with and able to interpret leasesExceptional communication and organizational skills with ability to effectively communicate both orally and in writing with peers, managers and clientsDetail oriented and accurate, especially with numbersCustomer service experienceAbility to multi-task, manage time wisely work well under pressure and work independentlyAbility to work with staff in solving problems and ability to take direction and function as part of a teamMust be proactive in addressing potential safety, maintenance concerns, and have ability to follow up without direction Be a problem solver and place events and activities in perspective and assess their short and long-term impactApproach issues with a positive attitude delivered with a calm, confident demeanorPossess a strong knowledge base for operational and facilities managementProficient in Microsoft applications and related software; payables software (Nexus payables); accounting/property management software (MRI)and/or YardiAbility to visually inspect premises; stand and walk for long periods of time; lift up to 30 pounds, climb ladders, stoop and bendAble to travel via air and automobileMust be available for work evenings and weekends if neededQualifications
Minimum of a Bachelor’s degree in a business related field.Minimum of 2 years in shopping center/office property management or related experience. Read LessPOSITION PURPOSE:
Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott’s high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS:
While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area.Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate.Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor.Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures.Communicate with Housekeeping and Maintenance department to follow up on guest requests.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.Develop a thorough knowledge of room locations, types of rooms and room selling strategies. Know Marriott Rewards program and its benefits.OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel.
Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly.
Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis.
Provide safety deposit boxes for guests and file access slips in box order.
Use the photocopier to make copies of items as required.
May need to work in any other department in case the need arises.
Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc.
May be asked to serve on safety committee and other committees as required.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to read, write and speak the English language fluently.Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk.Hearing and visual ability to observe and detect signs of emergency situations. Ability to access and accurately input information using a moderately complex computer system.Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP.Knowledge of PMSProtect employer’s privacy and data; keep passwords safe. QUALIFICATION STANDARDS:EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE: No prior experience required. Prior hospitality experience preferred.
LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook).
OTHER: Applicants with additional language skills preferred.
POSITION PURPOSE:
Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk, Housekeeping and Food and Beverage Operations. Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotel’s profitability goals while fulfilling the value requirements of the guest. This should be accomplished through the daily execution of the Olshan Properties, Inc. Mission Statement (see attached).
ESSENTIAL FUNCTIONS:
Ensure Financial Success of the Hotel
Protect the financial assets of the hotel by ensuring Internal Audit standards are in placeLead sales effort of Food and Beverage outlets, promote marketing plans to achieve budgeted covers and average check tracking performance and modify as necessaryEstablish credit control with guests, monitor high balances and cash handling proceduresDevelop a High Performing Team
Lead training of team members of PMS, Menu, steps of service, brand requirements etc. Build confidence by role playing and being present to support their learning. Focus on training service standards and testing executionWork with Operation managers on each team members progress and together, develop a plan to continue improving confidence and delivering outstanding serviceBuild a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthday’s and anniversaries etc. Seek team member feedback to improve hotel and team member performance through annual team member survey, and daily interactions.Recognize outstanding performersStrive to reduce turnover, evaluate why it’s happening and find ways to positively impactDeliver Outstanding Guest Experience
Actively participate in the day to day operation of hotel include checking guests in/out and supporting food and beverage service where neededDeliver on the Brand’s loyalty program and all other Brand initiatives / trainingsPerform above the Brand Guest Satisfaction Scores(GSS) by monitoring guest feedback on Guest Satisfaction Surveys, Trip Advisor etc. track trends that surface. Utilize findings to put actions in place to eliminate future guest issues, recognize outstanding feedback, personally connect with guest’s complaints to come to a positive resolutionMake sure excellent customer service is provided throughout all steps of reservation, check-in/out process and steps of service in food & beverage areas. Build a culture where Elite members are recognized, find ways to surprise and delight our guests.Ensure team is knowledgeable of the hotel, its amenities, Easton Town Center and area businessesExecute banquet event orders Be visible in the hotel during peak times connecting and building rapport with guestsStep into operation roles at any Easton Hotel when necessary, lead by exampleMaintain Physical Asset and Safety of Guests and Team Members
Make sure property condition, cleanliness, and quality of product and service throughout the hotel meet expectations Ensure Brand Quality Inspections achieve outstanding resultsEnsure safety is a priority; team members are trained in life safety, emergency procedures, tips training, food safety and equipment is maintained etc.Other:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SPECIFIC JOB KNOWLEDGE, SKILL, AND, ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.Ability to work effectively under time constraints and deadlines.Ability to travel to various sites on and off hotel property and continuously perform essential job functions.Ability to remain stationary and concentrate on tasks for long periods of time.Knowledge of Yardi Payable Systems.Knowledge of Work Order systemProtect employer’s privacy and data; keep passwords safe.Knowledge of employee payroll system to manage digital schedules, timecards, etc.QUALIFICATION STANDARDS
Education: Bachelor’s Degree or equivalent combination of education/experience
Experience: Minimum of three years hotel management experience, preferably in all areas including front office and food & beverage
Licenses or Certificates:
CPR Certification and First Aid training preferredTIPS trainedServsafe preferredOLSHAN Properties MISSION & Vision
Team: Olshan Properties is committed to developing our team members, empowering them and recognizing their achievements
Partners: Olshan Properties seeks to create value for our partners by continually improving our properties and investing in accretive growth opportunities
Communities: Olshan Properties continually strives to be a good neighbor and to enhance the communities in which we operate
Properties: Olshan Properties recognizes that our tenants are our customers and we must provide the best environment for them to live, stay and operate their business
Read LessPOSITION PURPOSE:
The installation and repair of all building systems, to ensure a safe, efficient, and comfortable operation of the hotel according to Residence Inn, Courtyard, Aloft, Olshan Properties, and Marriott Hotels’ standards. Perform preventative maintenance as assigned.
ESSENTIAL FUNCTIONS:
Perform preventative maintenance on all guest rooms using the approved check list. This will include, but not limited to, replacing lamps, repairing wallpaper, caulking, tile grout, faucets, toilets, changing filters, furniture repair, painting, etc. Maintain Marriott logs and inspection sheets. Perform simple preventative maintenance tasks, i.e. replace HVAC filters, etc. Replace ceiling light bulbs in the public and office areas of the hotel. Support the GXP Program throughout the hotel. Learn and utilize all essential functions of GXP from accepting, starting, stopping if needed, adding notes, adding pictures, etc.… on all Service Orders and PM orders. Give all Emergencies & Guest Occupied rooms the Highest Priority.Check work orders daily to follow up on any that needed parts or any that may be left from the previous day. Perform repair work given on all service orders and PM Orders and ensure all work is completed in a timely manner. Handle minor repairs of wall vinyl, wood work, etc. using basic plumbing, electrical, and carpentry skills. Aide other engineers in completing repair and maintenance work on the building and equipment that requires more than one person.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination supportive functions, with the percentage of time performing each function to be solely determined by the Chief Engineer, Assistant Chief Engineer, and/or the General Manager based upon the particular requirements of the Hotel.
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
Possess basic mechanical aptitude for the operation and repair of the hotel and its equipment.Possess basic knowledge of the carpentry, painting, commercial heating and air conditioning, plumbing, and electrical disciplines. Possess basic knowledge and skill with both hand operated electrical equipment and the ability to instruct subordinates in the proper and safe usage of said equipment.Ability to react quickly/decisively to changes in the Engineering Department and Hotel.Ability to perform tasks while bending, stooping, kneeling, or standing while supporting additional weight up to 25 lbs.Ability to perform duties in a confined space and in an awkward position.Ability to climb stairs, ladders or use a man lift to work at heights up to 30 feet, often reaching overhead.Ability to push, pull, grasp, lift, and/or otherwise move supplies and equipment weighing up to 75 lbs., occasionally waist high.Ability to concentrate in high pressure possibly dangerous area.Ability to communicate telephonically, face-to-face, and over a hand-held two way radio.Ability to hear a change in pitch of high speed mechanical equipment.Visual ability to read manufacturer’s instructions, correspondence, schematics, blueprints, etc. Visual ability to determine wire colors for safe repair and detect emergency situations.Possess a basic ability to write and speak English, to comprehend and communicate instructions to both the hotel and its clients.Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, collect accurate information, and solve guest concerns.Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.Ability to work in a 365 day 24 hour environment.Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.Knowledge of GXP system.Knowledge and proper usage of Lock Out/ Tag Out training.Protect employer’s privacy and data; keep passwords safe. Assist all Easton Hotels with any maintenance needs.QUALIFICATION STANDARDS:
Education: Any combination of education and experience equivalent to graduation from high school or any combination of education, training, or experience that provides the required knowledge, skills and abilities. High school graduate preferred.
Experience: Basic experience in maintenance trades, including electrical, plumbing, mechanical, and carpentry.
Licenses or Certificates: No Licenses required for this position. Electrical License, Refrigeration License, Fire Safety License, and Professional Engineering License preferred.
Grooming: All Team Members must maintain a neat, clean and well groomed appearance per the Olshan Properties Team Member Handbook.
Other: Additional language ability preferred.
Read LessPosition Summary
This position is responsible for administering and processing leases, lease renewals, agreements, and licenses. The role also oversees all commercial tenant collection activities, supervises collection staff, and ensures the accurate, timely, and compliant recording of collections and related financial transactions.
Position Duties and Responsibilities
Maintain complete and accurate tenant lease files and related documentation.Enter, update, and maintain lease information within the property management and accounting systems, including lease commencement and expiration dates, rent commencement dates, free rent periods, tenant improvement allowances, option terms, base rent schedules, rent escalations, percentage rent provisions, and tenant pro rata share obligations.Maintain suite and building records to ensure accurate square footage and property data are reflected in the accounting system.Administer lease setup and lease generation processes to ensure lease terms are accurately reflected throughout the lease lifecycle.Enter, review, and verify recurring charges, critical lease dates, sales reporting requirements, renewal, termination, and kick-out options, insurance requirements, co-tenancy provisions, CPI adjustments, late fees, and other lease-related obligations.Monitor, track, and ensure the accurate calculation, billing, collection, and recording of percentage rent.Manage and implement Consumer Price Index (CPI) rent adjustments within Yardi and ensure compliance with lease provisions.Prepare and distribute monthly reports, including rent roll reconciliations, lease expiration reports, lease summary reports, and other management reports as required.Monitor and manage critical lease milestones, including execution, delivery, opening, renewal, and vacate dates.Track, coordinate, and finalize Rent Commencement Dates (RCDs) and distribute applicable RCD letters and agreements to tenants.Collaborate with Property Accountants to prepare and reconcile year-end tenant recovery billings and invoices.Organize, facilitate, and lead weekly and monthly delinquency meetings with internal teams and external property management personnel.Partner with Property Management to address operational issues, implement process improvements, and support property initiatives.Review, verify, and process leasing commission calculations and related payments.Ensure the timely and accurate closing of the Accounts Receivable (A/R) module within the property management software system.Oversee and manage the collection of all commercial accounts receivable balances, ensuring timely follow-up and resolution of delinquent accounts.Review adjustment requests with staff and tenants, prepare supporting documentation, and obtain appropriate approvals for write-offs and account adjustments.Participate in special projects and perform additional duties and responsibilities as assigned.Knowledge and Skill
Ability to read and interpret lease documents.Ability to communicate with others, identify problems and resolve potential conflicts.Must be able to set priorities, plan, organize and accomplish tasks, often within strict time limitations, and work well independently.Business technology savvy with a working knowledge of all Microsoft applications and proficiency in Excel. Yardi/MRI experience preferredQualifications
3+ years Lease Administration experience.3+ years experience in real estate required.Bachelor’s degree in Finance or Accounting preferred. Read LessThe Property Coordinator will work directly for the General Manager and administratively support the shopping center office, the Specialty Leasing Agent, as well as perform Marketing responsibilities.
Position Duties and Responsibilities
Provide administrative support to the Specialty Leasing Agent (SLA), and Manager, Specialty Leasing Administration including, but not limited to:Screen all incoming prospect telephone calls and ‘walk-ins’Prepare and send information packages and applications to prospective LicenseesSchedule meetings and conference calls for the Specialty Leasing Agent (SLA) Create and update all center reports that are related to the Specialty Leasing DepartmentCreate, maintain, and update SL tenant files, to include obtaining insurance certificates and county permitsMaintain SL tenant openings and expirations datesSchedule and coordinate Licensee meetings to sign License Agreement(s) and to meet with the Visual Merchandiser (VM)Handle minor Licensee issues by answering questions, giving information and/or routing the issue to the next levelServe as a source of information on general property facts and frequently asked questions, if center basedParticipate in direct report meetings with Manager Specialty Leasing Administration as scheduled.Attend center staff meetings as scheduled.Assist the Specialty Leasing Agent (SLA) in the management of the common area/Temporary In-Line Store (TILS) program, including, but not limited to:Complete a daily walk-through and ensure that the program meets all items on the operational checklist.Complete a daily visual merchandising checklist and follow up with Licensees regarding License Agreement ViolationsAssist the Management Team with the contract process.Open and distribute all incoming mail and facilitate all outgoing mail (overnight, etc.).Responsible for most of the administrative functions within the property management office. This may include booking schedules for the community room, coordinating food and/or catering orders for company meetings/ events, answering phones and directing calls, troubleshoot and solve customer service issue. Maintain accurate and complete department files and records, all tenant files and recordsServe as one of the primary contacts for tenants and customers who come to the Management Office with an inquiry. Serve as the “face” of the management team in conversations with any tenant, contractor and/or customer. Additional tasks as assigned.Event and Promotions: Coordinate details of events and promotions including tenant participation, marketing and advertising materials, collateral development, entertainment, digital promotion, and vendor management. Attend and work events as necessary.Social Media Program: Coordinate social content development including creating and posting of all content, moderation, and promoted post targeting. Influencer Program: Coordinate the center’s influencer program including contract execution, monitoring fulfillment and relationship building.Email: Coordinate all aspects for the center’s email program including content verification and localization, contributing to the content calendar, and driving email acquisition. Website: Maintain up-to-date and comprehensive information on the center, tenants, and sponsors within the center’s website. Coordinate all marketing and advertising materials for the shopping center. In-Center Collateral: Monitor and track inventory of all collateral materials, manage in-center signage installation and inventory.Knowledge and Skill
Excellent writing and editing skills Excellent oral and written communications skills A high level of professionalism, flexibility, and initiative Strong attention to detail and high level of accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, and multi-task. Ability to collect and analyze information used to make sound decisions. Ability to use a computer for long periods of time Must be able to sit for extended periods of time Ability to handle documents and files Ability to work well with others Must be able to work under short-term deadlines and work under stress Must be able to occasionally lift up-to 10 pounds Must be able to travel occasionally, as requiredQualifications
Retail experience is preferred Minimum of 1-3 years of marketing or digital marketing work experience is preferred Experience in Canva or Adobe Creative Suite programs is preferred High School degree or equivalent is required Bachelor’s degree in Business Administration, Communications or Marketing is preferred, or equivalent education and experience Proficiency in Microsoft Word, Excel, PowerPoint, and email programsMaintain control over revenues, expenses, assets and liabilities of the Hilton Columbus at Easton while providing direct supervision and training to accounting team members. Preparing property budget, as well as ensuring that all financial record keeping and reporting functions are accomplished in accordance with company policy, procedure and requirements. Assist with the three Easton Marriott Hotels with financials and P & L reviews.
ESSENTIAL FUNCTIONS:
Hire, train, evaluate and direct the performance of the accounting team. Assist in training night audit team members on accounting job duties.
Prepare and/or review daily, weekly and monthly financial reports in accordance with reporting calendars and ensuring the accuracy and timely submission of these reports.
Responsible for computer systems, file data backup and organization of the Accounting department files.
Verify payroll input including gratuities, commissions, time off and time clock punches.
Maintain control over the record keeping function to include:
A. Reconciliation of general ledger account balances and cash account statements.
B. Preparation and review of information to be posted to subsidiary and general ledger.
C. Coordinating monthly general ledger closing, journal entry preparation and distribution of statements.
D. Ensuring that all financial transactions are recorded in accordance with accepted accounting principles and internal policies and procedures.
Prepare fiscal budgets and financial forecasts as determined by management.
Prepare all required tax reports including city, county, state and federal for review by Olshan Properties Finance.
Participate in Executive Committee meetings and weekly staff meetings. Conduct a monthly departmental meeting.
Ensure company SOP's are in place and followed
Assist with internal and external audits.
Review sales tax daily
Account reconciliations (assets and liabilities)
Income journal entries
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the hotel.
OTHER :
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs if the hotel including holidays and weekends.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of hotel operations, including marketing plans, security, and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law and the development of long-range planning.
Leadership skills to motivate and develop staff and to ensure the accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Ability to read, write, speak listen effectively and understand the English language to communicate with management and staff – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
Ability to work effectively under time constraints and deadlines.
Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Ability to remain stationary and concentrate on tasks for long periods of time.
Knowledge of AP systems and work order systems.
Protect employer’s privacy and data; keep passwords safe.
QUALIFICATION STANDARDS:
Bachelor’s Degree or equivalent combination of education/experience
A minimum of five years in a full-service controller
Experience opening a hotel
Hilton experience preferred
Experience in the Columbus, Ohio Hotel market preferred
Read LessAbout the Role:
The Human Resources Director at Hilton Columbus at Easton will lead and oversee all HR functions to support hotels operation. This role is pivotal in developing and implementing strategic HR initiatives that align with the company’s goals, fostering a positive and productive workplace culture. The director will ensure compliance with employment laws and affirmative action policies while managing benefits administration and total rewards programs to attract and retain top talent. They will also drive employee engagement and performance appraisal processes, ensuring continuous development and succession planning within the organization. Ultimately, this position is responsible for creating an inclusive, motivated, and high-performing workforce that contributes to the overall success of the hotel and its guests’ experience.
Minimum Qualifications:
Graduation from high school or equivalent. Additional training or experience to meet the required job knowledge, skills, and abilities. College degree in Personnel Management preferred.Minimum of 7 years of progressive HR experience, including leadership roles.Strong knowledge of employment law, benefits administration, and affirmative action compliance.Proven experience managing employee relations and performance appraisal systems.Demonstrated ability to develop and implement HR strategies that support business objectives.Preferred Qualifications:
Experience working in a hospitality environment, particularly within hotel operations.Familiarity with total rewards program design and succession planning in a multi-site organization.Proven track record of leading employee engagement initiatives that resulted in measurable improvements.Responsibilities:
Develop and implement HR strategies and initiatives aligned with the overall business strategy of Canopy by Hilton Boston.Manage the full spectrum of benefits administration, ensuring competitive and compliant employee benefits packages.Oversee employee relations to maintain a positive work environment and resolve workplace conflicts effectively.Ensure compliance with employment laws and affirmative action requirements, maintaining up-to-date policies and procedures.Lead performance appraisal processes and succession planning to support employee growth and organizational continuity.Drive employee engagement initiatives to enhance job satisfaction and retention.Collaborate with management to identify staffing needs and support recruitment efforts.Provide guidance and support to Assistant Human Resource Director and other team members to ensure consistent HR service delivery.Skills:
The Human Resources Director will utilize their expertise in benefits administration to design and manage competitive compensation and benefits packages that meet employee needs and regulatory requirements. Their deep understanding of employment law and affirmative action ensures that all HR practices comply with legal standards, minimizing risk for the organization. Employee relations skills are critical for resolving conflicts and fostering a collaborative workplace culture, while performance appraisal and succession planning skills help identify and develop future leaders. The ability to engage employees through targeted initiatives supports retention and productivity, directly impacting the hotel’s service quality.
Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
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