Position Summary
The Junior Accountant is responsible for providing job cost accounting support to the Staff Accountant.
Position Duties and Responsibilities
• Assist with coding and reconciling job cost accounts and projects
• Inputting and coding job cost invoices in Nexus
• Codes contracts submitted by Project Managers and gives to AP for entry into MRI
• Reviews monthly Job Cost Reports submitted by Project Managers and makes updates in MRI to reflect changes
• Removes closed jobs from active job cost reports after completion
• Enters Journal entries to close jobs or make adjustments to jobs
• Updates the current cost information on the Development Summary Report
• Enters and calculates developmental fees
• Collects backup documentation for MCI/J-51 filings
• Assists in the annual budgeting process for job cost projects
• Handles special projects and other duties as assigned
• Protect employer s privacy and data, keep passwords safe
Knowledge and Skill
• Ability to communicate with others, identify problems and resolve potential conflicts.
• Must be able to set priorities, plan, organize and accomplish tasks, often within strict time limitations and work well independently.
• Possess excellent computer skills with an understanding of spreadsheets, word processing, database software and the internet.
• Excellent written and verbal communication skills.
Qualifications
• Bachelor s Degree in Business / Accounting
• Minimum four years of experience in accounts payable and/or accounts receivable
• Knowledge of office software packages like Word, Excel, PowerPoint
Equal Opportunity Employer
Olshan Properties makes all hiring decisions based on an individual's qualification, and conducts all employment practices without regard to race, color, religion, sex, sexual orientation, marital status, national origin, age or disability or other protected classes, as provided by applicable law.
Position Summary
Our team is looking to add an upbeat Guest Service Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and can work in a fast-paced environment.
Essential Functions
Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards.Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first.Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule and use of guest’s name.Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting.Up sell hotel services to maximize revenue whenever possible.Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements.Provide information and assistance to all guests and vendors.Prepares all necessary reports during each shift for the management team.Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always.Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards.Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards.Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest.Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc.Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed.Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel.
Other
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
Possess the ability to dress in a professional manner.Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members.Ability to learn and understand a complex telephone system.Ability to learn and understand basic computer skills & possess considerable Internet knowledge.Ability to react quickly/decisively to emergencies and requests.Ability to concentrate in high-volume high-pressure area.Ability to stand, walk and sit for extended periods of time.Ability to perform duties in a closed and confined space and at times may be hot and noisy.Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly.Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc.Possess considerable ability to listen effectively.Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc.Visual ability to read manufacturer’s instructions, correspondence, etc.Ability to read, write, and comprehend English.Detail oriented work habits and ability to accomplish goals in a timely manner.Ability to become OnQ certified.Ability to become First Aid and CPR certified.Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns.Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.Possess knowledge of the Boston area to give directions, etc. to guests.Protect employer’s privacy and data: keep passwords safe.
Qualifications
Education:
Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred.Experience:
6 months customer service required. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred.Licenses or Certificates:
First Aid and CPR certified.Grooming:
All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.Other:
Additional language ability preferred.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.Our DNA is EPIC
Enthusiastic Positive Intuitive Caring
Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
Read LessPosition Summary
Our stewarding team members are responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. Our stewarding team members are also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. Our stewarding team members are also responsible for assisting with proper food storage and rotation.
Essential Functions
Adhere to all applicable Hilton Columbus at Easton and brand standards.Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets.Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.Keep management informed of shortage of equipment and supplies.Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.Knowledge of proper safe handling techniques for all chemicals used.Report any faulty equipment to management immediately.Empty garbage from the Food and Beverage areas into the hotel dumpster.Know the location and operation of all fire extinguishing equipment.Practice safe work habits always to avoid possible injury to self or other employees.Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.Follow all sanitation standards.Assist in the set up and breakdown of the restaurant buffet as required. Operate, maintain, and properly clean all kitchen equipment for cooking, prep, and storageAssist in prep work for next shiftAssist in storing food deliveriesEnsure proper breakdown at end of shift and cleaning of kitchen and other workstations as neededQualifications
Education:
High school degree or equivalent preferred.
Experience:
Prior related work experience (hotel experience preferred)Strong culinary skills and knowledge of food productions techniques and standards.Hilton experience preferred.Licenses or Certificates:
First Aid and CPR certified.Grooming:
All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.Other:
Additional language ability preferred.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assignedOlshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
Read LessPOSITION PURPOSE:
Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott’s high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS:
While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area. Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate. Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor. Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures. Communicate with Housekeeping and Maintenance department to follow up on guest requests. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Develop a thorough knowledge of room locations, types of rooms and room selling strategies. Know Marriott Rewards program and its benefits.
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel.
Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly.
Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis.
Provide safety deposit boxes for guests and file access slips in box order.
Use the photocopier to make copies of items as required.
May need to work in any other department in case the need arises.
Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc.
May be asked to serve on safety committee and other committees as required.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to read, write and speak the English language fluently.Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk.Hearing and visual ability to observe and detect signs of emergency situations. Ability to access and accurately input information using a moderately complex computer system.Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP.Knowledge of PMSProtect employer’s privacy and data; keep passwords safe.QUALIFICATION STANDARDS:EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE: No prior experience required. Prior hospitality experience preferred.
LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook).
OTHER: Applicants with additional language skills preferred.
