Client Service Leader We are seeking a talented individual to join our Captives team at Marsh as a Client Service Leader. This role can be based in any US office location. Marsh Captive Solutions is transforming our workplace into a vibrant environment focused on transparency, empowerment, and professional growth. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting-edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction. Join us in building a workplace that champions your well-being and career advancement. The Client Service Leader will play a critical role in supporting and delivering Leadership's vision and strategy for best-in-class client service. This position will serve as a key advisor to clients, providing direct leadership, guidance, and support to client teams. We will count on you to: Lead and inspire a service-focused team, promoting engagement, accountability, and professional development. Provide clients with strategic advice and innovative solutions to industry challenges. Negotiate fees and manage service/management agreement discussions to achieve mutually beneficial outcomes. Proactively manage client relationships to ensure satisfaction, retention, and strong ongoing partnerships. Oversee preparation of financial statements, audits, actuarial evaluations, and regulatory compliance. Coordinate timely, accurate responses to client inquiries and requests, maintaining clear and trusted communication. Drive operational efficiency by streamlining processes, optimizing resource allocation, and leveraging technology and support centers. Implement best practices and foster a positive, inclusive work environment that motivates colleagues and enhances client service. What you need to have: Extensive, proven experience in captive management or similar roles, with strong analytical and critical thinking skills. Demonstrated ability to lead teams and manage projects, guiding colleagues to deliver results. Solid expertise in insurance accounting and financial statement analysis, able to interpret and explain findings. Client- and board-facing communicator with a strong work ethic and emphasis on responsiveness. What makes you stand out: Hold an internationally recognized professional accounting designation (CPA, CA, ACCA, ACA) and demonstrate a strong commitment to continuous learning. Prior captive management experience with deep knowledge of regulations, guidelines, and captive policy structures, plus the technical ability to discuss regulatory requirements with clients. Proven ability to train and mentor Client Service Accountants and Client Service Managers, fostering empowerment and professional growth. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
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