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OLIVER Agency
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  • Senior Art Director  

    - New Castle County
    Established in 2004, OLIVER is the world’s first and only specialist i... Read More
    Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Senior Art Director Location: Wilmington, Delaware About the role: You'll be the creative engine of the studio, translating briefs into compelling visual work that spans digital, social, print, OOH, and beyond. Working across campaign, brand, and loyalty creative simultaneously, you'll concept and execute work that balances the client's brand with the precision and compliance requirements of financial services marketing. Success means creative that is distinctive, strategically grounded, and effective — work that moves business metrics while elevating the visual standard of the partnership. Your hands-on craft, conceptual range, and ability to present and articulate creative decisions to clients will make you a cornerstone of how this studio delivers. What you will be doing: Lead the art direction and visual development of integrated marketing campaigns across the client's co-branded credit card portfolio Concept and execute creative across a broad mix of channels including digital, social, email, print, and OOH Develop and maintain visual consistency across campaign, brand, and loyalty program creative, ensuring all work adheres to the client's brand guidelines Work closely with copywriters, designers, and strategists within the studio to develop cohesive, well-crafted creative solutions Translate creative briefs into strong visual concepts, bringing ideas from initial concept through to final production-ready execution Present and articulate creative work to the client's stakeholders with confidence, clearly communicating the thinking and rationale behind creative decisions Navigate compliance and legal approval processes inherent to financial services marketing, ensuring creative work meets regulatory requirements without compromising quality Stay current with design trends, emerging platforms, and best practices across digital and traditional channels, bringing fresh thinking to the studio Collaborate closely with the Account Manager and studio leadership to ensure creative output is aligned with strategic and business objectives Manage multiple projects simultaneously, delivering high-quality work within agreed timelines What you need to be great in this role: 6–10 years of art direction experience, ideally within a marketing agency, in-house studio, or regulated industry environment A strong portfolio demonstrating conceptual range, hands-on craft, and experience across a mix of digital and traditional channels — a portfolio is required as part of your application Experience working within a regulated industry; financial services and/or loyalty program experience is strongly preferred Proficiency in Adobe Creative Suite is essential Demonstrated ability to concept and execute across multiple channels simultaneously Comfortable presenting creative work to external client stakeholders and articulating creative rationale clearly and confidently Strong attention to detail and the ability to maintain visual consistency across a complex, multi-channel account Ability to thrive in a hybrid work environment with a 3-day in-office schedule at our Wilmington, Delaware location Experience working on co-branded credit card, loyalty, or rewards marketing programs Familiarity with Figma Experience navigating compliance-driven creative approval workflows within financial services marketing At the time of this posting, the base salary for this position may range from $114,750.00 to $128,250.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Read Less
  • Associate Creative Director  

    About the role: The Associate Creative Director is the creative engine... Read More
    About the role: The Associate Creative Director is the creative engine of the studio. You are responsible for the quality, consistency, and ambition of all creative output across Walden, Chamberlain, and AUC — ensuring design, copy, and video work together in service of each brand's distinct voice and audience. You partner closely with the Business Director and Program Director to manage creative throughput against SLAs, and you set the quality standard for both traditional and AI-assisted production workflows via Pencil. This is a craft authority role with team leadership responsibility. You maintain a hands-on creative approach while guiding Art Directors, Integrated Designers, and Senior Copywriters to deliver to the highest standard. What you will be doing: Lead creative direction for all studio output across Walden University, Chamberlain University, and AUC — ensuring brand integrity, audience relevance, and creative quality across every channel and format Guide and mentor Art Directors, Integrated Designers, and Senior Copywriters, establishing clear quality benchmarks and a culture of craft excellence Partner with the Business Director and Strategy Lead to translate CRM, email, paid social, and video briefs into compelling, brand-true creative executions Establish and govern AI-assisted creative workflows using Pencil, creating initial video and asset output from approved scripts and creative direction; manage internal review cycles and feedback rounds to strengthen scene relevance, voice-over accuracy, and creative consistency Work within OMG to prioritise creative resources, manage review cycles, and maintain SLA compliance across all active workstreams Lead creative onboarding and brand immersion for new team members, building deep institutional knowledge of our client’s brands, audiences, and compliance requirements Review and approve all creative output before client delivery, ensuring accuracy, brand compliance, and creative quality at every stage Present and advocate for creative decisions to senior client stakeholders, building confidence and trust in the studio’s work Collaborate with the Senior Producer and video team to ensure integrated creative direction across static and GenAI video formats Contribute to studio culture: proactive, insider-minded, and outcome-focused What you need to be great in this role: A strong portfolio demonstrating creative leadership across digital channels — email, paid social, display, video, and/or web — with clear evidence of brand stewardship and quality output Experience leading and developing creative teams in an in-house, agency, or hybrid studio environment Proficiency across art direction, design systems, and/or copy — with the ability to evaluate and direct across disciplines Experience working within structured, high-volume production environments, with a process-oriented approach to creative quality and throughput A genuine understanding of our client’s audiences — including adult learners, working professionals, healthcare workers, and career changers — and the empathy required to create content that connects with people making high-stakes decisions. Students are increasingly ROI-conscious, seeking clear career pathways; adult learners and working professionals are central to growth strategies; persistent healthcare workforce shortages drive demand for specialised programmes Familiarity with higher education or healthcare marketing is a meaningful differentiator Strong stakeholder communication skills, with experience presenting creative rationale to senior clients or internal decision-makers A collaborative mindset with the ability to work effectively across a distributed, multi-location team Experience establishing AI quality standards and governance for a creative team Ability to integrate AI tools — including Pencil, where work is created and optimised — across team workflows and client deliverables Guides the team in responsible AI adoption; mentors others on critically evaluating AI outputs Demonstrates agentic leadership, taking a systematic approach to creative direction and team development Drives AI innovation and shares best practices across the OLIVER network At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Read Less
  • Virtual Events Producer  

    Role: Virtual Events Producer Location: New York, United States Hybrid... Read More
    Role: Virtual Events Producer Location: New York, United States Hybrid Schedule Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. About the role: A financial services account is seeking a senior virtual events and multimedia producer to lead the planning, production, and delivery of high-quality live, on demand, and hybrid virtual events, as well as video content. This role partners closely with the Head of Multimedia and Production Manager to support and evolve end-to-end production workflows and deliver best-in-class client experiences, while helping shape the future of virtual and hybrid event delivery across the firm. The role combines hands-on production oversight with a focus on scale, engagement, and operational efficiency, leveraging modern production tools, emerging technologies, and AI-enabled workflows where appropriate. The ideal candidate is proactive, detail-oriented, highly responsive, and holds a high bar for quality and results. What you will be doing: Lead end‑to‑end virtual and hybrid event production, from initial briefing and creative alignment through execution and reporting Lead all video content associated with and generated from webcasts, ensuring alignment with creative, brand, and production standards from concept through delivery Design and deliver cohesive hybrid event experiences that provides an equivalent, high-quality experience for both in-person and virtual audiences Support EMEA video content and webcast production, ensuring alignment with global standards and regional requirements Develop and manage detailed project plans, scheduling, timelines, and task lists to support multiple concurrent productions with precision and reliability Serve as the primary point of contact for speakers, moderators, and internal participants, ensuring clear communication of logistics, expectations, and best practices Oversee all technical and operational aspects of virtual event platforms, streaming tools, production workflows, and external vendors Operate with flexibility to support market-driven rapid response needs and cyclical live webcasts, including occasional early mornings, late evenings, or extended production days Uphold client's brand, quality, and operational standards across all productions Serve as a strategic partner to internal stakeholders on virtual and hybrid event design, audience engagement, and content delivery Continuously identify opportunities to elevate event experiences through new formats, interactivity, personalization, and storytelling Stay on the cutting edge of virtual event trends, platforms, and audience behavior, proactively recommending enhancements and new approaches Leverage AI tools and automation to optimize planning, production, and post‑event workflows Partner with the multimedia team to evolve an AI‑enabled production model that improves speed, consistency, and cost efficiency Use data‑driven insights to inform event strategy, audience targeting, engagement optimization, and performance measurement Create timely, clear, and effective communications for stakeholders, speakers, and partners Manage event data, metrics, and analytics to support follow‑up, reporting, and continuous improvement Proactively identify and deliver value‑adds at every opportunity - finding innovative ways to enhance content, engagement, and impact Share best practices, emerging platforms, and new supplier insights across the team to continuously raise the bar What you need to be great in this role: 5–6+ years producing live virtual events/webcasts and hybrid events (corporate, agency, or enterprise environment), preferably in financial services environment Strong working knowledge of live streaming and webcast production fundamentals, with hands-on experience using at least one major virtual event/webcast platform Bachelor’s degree in communications, media, broadcast, or related field or equivalent practical experience Proven track record managing multiple, high-visibility productions simultaneously, balancing tight timelines, senior stakeholders, and uncompromising production standards Demonstrated ability to run show flow development, rehearsals, speaker prep, live run-of-show execution, and contingency planning Excellent project and production management skills, including development of timelines, run-of-show documents, production briefs, and task plans Demonstrated experience managing vendors, freelancers, and cross-functional partners from kickoff through post-event delivery Data-driven mindset, with experience measuring and reporting event metrics (e.g., registrations, attendance, engagement, watch time, drop-off, Q with the ability to translate technical requirements into clear guidance for speakers and stakeholders High emotional intelligence with executive presence: calm under pressure, proactive, service-minded, and confident in live production environments Strong attention to detail and commitment to excellence, ensuring brand integrity, show polish, audience experience, and participant readiness Experience designing virtual/hybrid events for audience engagement and content strategy (format selection, interactivity, segmentation, personalization, story arc). Foundational understanding of video post-production workflows and formats, including basic editorial concepts, audio standards, codecs, frame rates, and branding packages At the time of this posting, the base salary for this position may range from $130,000.00 to $140,000.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Read Less
  • Social Media Manager  

    Role: Social Media Manager Location: New York, United States About the... Read More
    Role: Social Media Manager Location: New York, United States About the role: You'll be the digital voice behind our ice cream brands' social presence, creating content that stops scrolls and starts conversations. Working at the intersection of content creation, community management, and performance analytics, you'll craft platform-specific strategies that grow followers, engagement, and conversion. We're looking for someone who lives and breathes social trends and platform nuances, finding innovative ways to insert our brands into cultural moments while building loyal communities. Success means developing thriving social channels that not only drive engagement and brand love but deliver measurable business impact through innovative, AI-enhanced approaches. What you will be doing: Create and implement multi-channel social growth strategies with the support of the Senior Social Media Manager to drive increases in following, reach, engagement, and conversion, focusing on core channels Instagram, TikTok, and X Support execution of social strategy, using both traditional insights and AI-powered tools to drive efficiencies Develop TikTok-specific approaches to optimize performance, drive brand awareness, and engage new audiences in innovative ways Design social assets using Canva, CapCut (design work is light) Nurture brand communities with a "community-first" mindset—listening and responding to relevant earned and owned comments to drive engagement Track KPIs and deliver regular reports on channel performance with actionable recommendations Collaborate with content creators to develop winning social content for Instagram and TikTok Own and manage organic content calendars, including writing copy in brand tone of voice and creating briefs for content creators Lead community engagement on X and build share of voice for the brand, demonstrating in-depth knowledge of the platform and social communities Identify opportunities for the brand to surprise and delight its audience Manage and nurture a network of brand advocates, identifying key engagement opportunities in organic planning Increased knowledge on how to navigate controversial topics responsibly. Knowledge of the PR risks and opportunities associated with these types of stances. Interpret partnership briefs and legal documents as it relates to channel assets and usage Spot and execute reactive content to insert brands into cultural conversations Track record of increasing brand affinity through social led opportunities and trends Spearhead social planning for the following year, as well as the ability to be nimble as brand priorities change and shift Serve as liaison for day-to-day management of social accounts, championing social best practices and expertise Receive and interrogate briefs from clients while supporting brief development for creative teams and influencer partners Help craft Tone of Voice guidance and FAQ copy for brand's social channels Support development of social channel strategy workstreams Present content ideas and brand social strategies to clients with confidence and clarity Counsel brand team on the best way to utilize partners across social and how to measure success Ability to work with the larger IAT to effectively represent social and how it ladders up to the larger brand strategies Champion the integration of AI technologies in social media planning, listening, ideation, execution, and reporting Explore and implement new ways to leverage AI for content creation, planning, and execution Stay ahead of platform changes and emerging features to maximize brand opportunities Work closely with social media leads, strategists, influencer specialists, and content creators to ensure execution is driven by strategy Monitor industry trends and best practices in both influencer marketing and AI-powered social media Provide cultural guidance to ensure campaign strategies and approaches resonate with US audiences Basic creative background and knowledge that allows for successful planning and ideation of content and big ideas. Lead creatives to deliver work that aligns with the client goals and expectations What you need to be great in this role: You’ve got 3-4 years of experience in social media management with demonstrated success in developing effective social media campaigns, particularly on TikTok and Instagram You’re deeply online — TikTok, Pinterest, YouTube, Reddit, Twitter, niche forums — and you know the difference between a moment and a movement You’re fluent in campaign development and content ecosystems — from Super Bowl-scale to scrappy UGC-style You’re AI-curious (if not AI-fluent) — and you’ve started integrating tools into how you think, brief, and ideate You’re a strong presenter, a natural collaborator, and the kind of person who makes clients feel both inspired and understood with a data-driven approach to social media planning Experience in client relations and the ability to adapt to different personalities and work styles Proven track record of contributing to organic social channel growth at scale, experience managing a social community Experience working with high profile legacy brands with a focus on engagement more than awareness Deep understanding of the influencer landscape and social media platforms in the US market Natural ability to identify what makes good social content with knowledge of content creation processes Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Ability to perform light design work and caption copywriting across current social media platforms Excellent stakeholder management and communication skills Experience with social analytics tools and performance measurement A passion for food and beverages, particularly ice cream Understanding of US cultural trends and how they influence social media engagement Experience with ice cream brands preferred At the time of this posting, the base salary for this position may range from $85,000.00 to $95,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what’s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle. Read Less
  • Program Director  

    Role: Program Director Location: Baltimore, MD United States Establish... Read More
    Role: Program Director Location: Baltimore, MD United States Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. About the role: The Program Director leads delivery and operations for the OLIVER studio working in partnership with our client. You are accountable for SLA performance, resource utilization, operational reporting, and the overall health of the studio’s day-to-day workflow. You partner directly with the Business Director, Resource Manager, and Integrated Project Managers to build and maintain a structured, scalable way of working. What you will be doing: Own the end-to-end delivery operation — from brief intake and triage through production, review, approval, and delivery — using OMG as the central workflow management system Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a delivery culture that is process-led, SLA-aware, and proactive Partner with the Resource Manager to allocate creative, production, and QA resource against the studio's active workload, managing peaks and troughs effectively Establish and maintain weekly and monthly accountability rhythms — status reporting, resourcing reviews, SLA tracking, and QBR preparation — in partnership with the Business Director Route tasks to talent, factoring real-time utilization and SLAs; implement automated alerts to proactively address potential bottlenecks Drive quality control standards across all workstreams, working closely with the QA Manager to ensure every asset is accurate, brand-compliant, and delivery-ready Lead the studio's transition period: manage the handover of in-flight work from incumbent agencies, build process documentation, and establish OLIVER's ways of working from go-live Manage relationships with Mexico City-based delivery team members, supporting cross-cultural collaboration and remote operational effectiveness Report on studio performance against KPIs — cost per asset, time per project vs. SLA, resource utilization, revisions per asset — and identify trends and improvement opportunities Build and maintain the studio's operational playbooks, briefing standards, and SLA frameworks What you need to be great in this role: Proven experience leading delivery and operations in a complex, multi-brand content production environment — ideally spanning multiple locations and disciplines Expert proficiency with project management and workflow systems; experience with OMG or similar platforms (Workfront, Wrike, etc.) is a strong advantage A track record of building and managing high-performance project management and operations teams Strong data literacy: comfortable owning delivery metrics, SLA reporting, and operational dashboards Experience managing distributed, multi-cultural teams across different time zones A proactive, structured approach to problem-solving — you identify risk early and resolve it before it reaches the client Experience leading studio transitions or agency implementations is a meaningful differentiator Advanced use of AI tools to enhance operational efficiency, including workflow intelligence, automated triage, and brief scoring via OMG's AI-assist capability Agentic thinking for complex, multi-team operational challenges: systematic, outcome-focused, and adaptable Ability to train and guide the delivery team in responsible AI adoption within the studio's operational framework At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Req ID: 17776 Read Less
  • Gen AI Business Director  

    About the role: As GenAi Program Lead (Business Director), you will le... Read More
    About the role: As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected, ensuring consistency across regions while supporting continuous delivery across markets and time zones. This role requires a strategic and commercially minded leader, someone who can balance client expectations with operational realities, guide conversations with authority, and create an environment where both the client and internal teams can operate with clarity and accountability. You will also partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively, while identifying opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account. What you will be doing: Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld Provide transparency across performance, proactively communicating: Delivery status Risks and mitigation plans Opportunities for optimization and growth Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation Identify opportunities to improve efficiency, scalability, and output quality across the operation Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management Partner with the Operations Director to: Monitor KPIs and SLA performance Ensure data-driven visibility into delivery, capacity, and quality Identify risks, inefficiencies, and areas for improvement Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams Support Account Directors in managing client challenges, stepping in when senior intervention is required Support the commercial health of the account, including: Budget oversight Scope management Out-of-scope negotiations Profitability tracking Partner with Studio Manager to ensure teams are set up for success by reinforcing clear role boundaries and ways of working, protecting the integrity of the operating model Lead client-facing reporting and governance forums (e.g. status reviews, QBRs), ensuring insights are: Ensure data accuracy and reliability in partnership with the Operations Director, enabling informed decision-making across the business What you need to be great in this role: Bachelor’s degree or equivalent experience. 8+ years in project and/or account management. Experience with automation and AI tools. Experience with beauty and/or dermatological products. Strong interpersonal, communication, and decision-making. Excellent organizational and attention-to-detail. Ability to manage tasks and adapt to changing deadlines. Leadership skills with financial, commercial, and strategic thinking abilities. Ability to mentor and develop junior and intermediate team members. Proven ability to manage and strengthen client relationships. Entrepreneurial mindset with a focus on efficiency and creativity. Passionate about beauty and science-driven content. Desire to explore new technologies and adapt to change. Ability to thrive under pressure in a fast-paced environment. Proficient in Adobe Workfront, Microsoft 365, and related software. Tech and data-driven, with experience in client reporting and account transformation. Proven experience implementing complex programs with multiple technologies. Excellent client engagement and relationship-building skills. Ability to integrate with client-side teams while maintaining top-tier agency service. At the time of this posting, the base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Read Less

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