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OhioHealth
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  • Epic Senior Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

    Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

    Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

    Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

    Leads process improvement activities related to Application Management for Epic and related third party applications.

    Responsibilities And Duties:

    Both RolesSystem Analysis and Design:
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

    Project Management:
    Manage smaller projects related to system implementations and upgrades.
    Strong knowledge with various project management approaches, e.g. waterfall, agile.
    Ability to lead project teams in project methodology.
    Training and Documentation:
     Create and maintain comprehensive documentation for system configurations and processes.
     Mentor junior analysts and provide guidance on best practices.

    Application Build RoleApplication Build, Configuration, and Deployment:
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
    Maintain environment parity and adhere to change management and build naming conventions.
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
    Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
    Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
    Integration and Data Management:
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
    Embed privacy/security controls, including sensitive record handling and audit trails.
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    Application Training RoleCurriculum Management:
    Design and implement customized training programs aligned with organizational strategy and operational goals
    Oversee maintenance, enhancement, and governance of the CareConnect curriculum
    Ensure curriculum accuracy, consistency, and alignment with organizational priorities
    Incorporate learner and stakeholder feedback into ongoing curriculum improvements
    Oversee the build, maintenance, and readiness of training environments
    Ensure clear and timely communication related to system releases and upgrades

    Request/Incident Management:
    Manage end‑user training‑related requests and incidents with professionalism and efficiency
    Evaluate, prioritize, assign, and resolve requests within established service expectations
    Document incidents and resolutions to support a comprehensive knowledge base
    Collaborate with IT and operational partners to identify trends and implement preventative improvements
    Refine support processes to enhance service quality and user experience

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    Degree in computer science, Information Technology, Healthcare Administration, or a related field.Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.


    SPECIALIZED KNOWLEDGE

    Required

    Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).Strong requirements gathering, workflow design, and testing skills.Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.Proven track record of managing complex projects and leading cross-functional teams.

    Preferred

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).3+ years of build Epic build and configuration experienceExperience with system integration, HL7, FHIR, and interface testing.Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).Previous experience in a leadership or supervisory role.


    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.Certifications in one of more Epic applicationsExperience in a large healthcare system or hospital setting.Experience with other healthcare applications and systems.Knowledge of healthcare regulations and compliance standards.Familiarity with cloud computing platforms (e.g., AWS, Azure).Experience with business intelligence and analytics tools.Advanced degree (Master’s or higher) in a related field is a plus.

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. xzbcwsv OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Remote Work Disclaimer:

    Positions marked as remote are only eligible for work from Ohio.

    Read Less
  • Epic Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

    Responsibilities And Duties:

    Both Roles 

    Are you the right applicant for this opportunity Find out by reading through the role overview below.

    System Analysis and Design:  
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.  
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.  
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.  

    Project Management: 
    Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.  
    Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.  
    Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.  

    Training and Documentation:  
    Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.  

    Application Build Role  
    Application Build, Configuration, and Deployment:  
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.  
    Maintain environment parity and adhere to change management and build naming conventions.  
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. 
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. 
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches. 
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.  
    Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.  
    Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).  

    Integration and Data Management:  
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.  
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.  
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:  
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.  
    Embed privacy/security controls, including sensitive record handling and audit trails. 
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.  

    Application Training Role 
    Curriculum Management: 
    Support the design and delivery of role-based training aligned with operational workflows and organizational standards 
    Support maintenance and updates to the CareConnect curriculum in partnership with training leadership 
    Help ensure curriculum accuracy and consistency by following established build and validation processes 
    Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts 
    Support build, maintenance, and readiness activities for training environments under established standards 
    Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates 

    Request/Incident Management 
    Manage end‑user training‑related requests and incidents with professionalism and efficiency 
    Support triage and resolution of requests within established service expectations, escalating as appropriate 
    Document incidents and resolutions to support a comprehensive knowledge base 
    Collaborate with IT and operational partners to identify trends and recommend preventative improvements 
    Contribute to support process improvements to enhance service quality and user experience 

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    degree in computer science, Information Technology, Healthcare Administration, or a related field.  Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  

    SPECIALIZED KNOWLEDGE

    Required for Both Roles: 

    • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).  

    • Strong requirements gathering, workflow design, and testing skills.  

    • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.  

    Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.  

    • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.  

    Requirements for Application Training role: 

    Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). 

    Preferred for Application Build role: 

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 

    • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).  

    • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.  

    • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.  

    • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).  

    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.  Certifications in one or more Epic applications  Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems.  Knowledge of healthcare regulations and compliance standards.  Familiarity with cloud computing platforms (e.g., AWS, Azure).  Experience with business intelligence and analytics tools. xzbcwsv  

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Read Less
  • Epic Senior Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

    Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

    Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

    Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

    Leads process improvement activities related to Application Management for Epic and related third party applications.

    Responsibilities And Duties:

    Both RolesSystem Analysis and Design:
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

    Project Management:
    Manage smaller projects related to system implementations and upgrades.
    Strong knowledge with various project management approaches, e.g. waterfall, agile.
    Ability to lead project teams in project methodology.
    Training and Documentation:
     Create and maintain comprehensive documentation for system configurations and processes.
     Mentor junior analysts and provide guidance on best practices.

    Application Build RoleApplication Build, Configuration, and Deployment:
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
    Maintain environment parity and adhere to change management and build naming conventions.
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
    Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
    Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
    Integration and Data Management:
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
    Embed privacy/security controls, including sensitive record handling and audit trails.
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    Application Training RoleCurriculum Management:
    Design and implement customized training programs aligned with organizational strategy and operational goals
    Oversee maintenance, enhancement, and governance of the CareConnect curriculum
    Ensure curriculum accuracy, consistency, and alignment with organizational priorities
    Incorporate learner and stakeholder feedback into ongoing curriculum improvements
    Oversee the build, maintenance, and readiness of training environments
    Ensure clear and timely communication related to system releases and upgrades

    Request/Incident Management:
    Manage end‑user training‑related requests and incidents with professionalism and efficiency
    Evaluate, prioritize, assign, and resolve requests within established service expectations
    Document incidents and resolutions to support a comprehensive knowledge base
    Collaborate with IT and operational partners to identify trends and implement preventative improvements
    Refine support processes to enhance service quality and user experience

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    Degree in computer science, Information Technology, Healthcare Administration, or a related field.Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.


    SPECIALIZED KNOWLEDGE

    Required

    Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).Strong requirements gathering, workflow design, and testing skills.Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.Proven track record of managing complex projects and leading cross-functional teams.

    Preferred

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).3+ years of build Epic build and configuration experienceExperience with system integration, HL7, FHIR, and interface testing.Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).Previous experience in a leadership or supervisory role.


    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.Certifications in one of more Epic applicationsExperience in a large healthcare system or hospital setting.Experience with other healthcare applications and systems.Knowledge of healthcare regulations and compliance standards.Familiarity with cloud computing platforms (e.g., AWS, Azure).Experience with business intelligence and analytics tools.Advanced degree (Master’s or higher) in a related field is a plus.

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. xzbcwsv OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Remote Work Disclaimer:

    Positions marked as remote are only eligible for work from Ohio.

    Read Less
  • Epic Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

    Responsibilities And Duties:

    Both Roles 

    Are you the right applicant for this opportunity Find out by reading through the role overview below.

    System Analysis and Design:  
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.  
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.  
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.  

    Project Management: 
    Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.  
    Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.  
    Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.  

    Training and Documentation:  
    Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.  

    Application Build Role  
    Application Build, Configuration, and Deployment:  
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.  
    Maintain environment parity and adhere to change management and build naming conventions.  
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. 
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. 
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches. 
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.  
    Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.  
    Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).  

    Integration and Data Management:  
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.  
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.  
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:  
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.  
    Embed privacy/security controls, including sensitive record handling and audit trails. 
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.  

    Application Training Role 
    Curriculum Management: 
    Support the design and delivery of role-based training aligned with operational workflows and organizational standards 
    Support maintenance and updates to the CareConnect curriculum in partnership with training leadership 
    Help ensure curriculum accuracy and consistency by following established build and validation processes 
    Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts 
    Support build, maintenance, and readiness activities for training environments under established standards 
    Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates 

    Request/Incident Management 
    Manage end‑user training‑related requests and incidents with professionalism and efficiency 
    Support triage and resolution of requests within established service expectations, escalating as appropriate 
    Document incidents and resolutions to support a comprehensive knowledge base 
    Collaborate with IT and operational partners to identify trends and recommend preventative improvements 
    Contribute to support process improvements to enhance service quality and user experience 

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    degree in computer science, Information Technology, Healthcare Administration, or a related field.  Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  

    SPECIALIZED KNOWLEDGE

    Required for Both Roles: 

    • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).  

    • Strong requirements gathering, workflow design, and testing skills.  

    • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.  

    Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.  

    • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.  

    Requirements for Application Training role: 

    Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). 

    Preferred for Application Build role: 

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 

    • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).  

    • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.  

    • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.  

    • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).  

    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.  Certifications in one or more Epic applications  Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems.  Knowledge of healthcare regulations and compliance standards.  Familiarity with cloud computing platforms (e.g., AWS, Azure).  Experience with business intelligence and analytics tools. xzbcwsv  

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Read Less
  • Epic Senior Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

    Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

    Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

    Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

    Leads process improvement activities related to Application Management for Epic and related third party applications.

    Responsibilities And Duties:

    Both RolesSystem Analysis and Design:
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

    Project Management:
    Manage smaller projects related to system implementations and upgrades.
    Strong knowledge with various project management approaches, e.g. waterfall, agile.
    Ability to lead project teams in project methodology.
    Training and Documentation:
     Create and maintain comprehensive documentation for system configurations and processes.
     Mentor junior analysts and provide guidance on best practices.

    Application Build RoleApplication Build, Configuration, and Deployment:
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
    Maintain environment parity and adhere to change management and build naming conventions.
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
    Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
    Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
    Integration and Data Management:
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
    Embed privacy/security controls, including sensitive record handling and audit trails.
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    Application Training RoleCurriculum Management:
    Design and implement customized training programs aligned with organizational strategy and operational goals
    Oversee maintenance, enhancement, and governance of the CareConnect curriculum
    Ensure curriculum accuracy, consistency, and alignment with organizational priorities
    Incorporate learner and stakeholder feedback into ongoing curriculum improvements
    Oversee the build, maintenance, and readiness of training environments
    Ensure clear and timely communication related to system releases and upgrades

    Request/Incident Management:
    Manage end‑user training‑related requests and incidents with professionalism and efficiency
    Evaluate, prioritize, assign, and resolve requests within established service expectations
    Document incidents and resolutions to support a comprehensive knowledge base
    Collaborate with IT and operational partners to identify trends and implement preventative improvements
    Refine support processes to enhance service quality and user experience

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    Degree in computer science, Information Technology, Healthcare Administration, or a related field.Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.


    SPECIALIZED KNOWLEDGE

    Required

    Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).Strong requirements gathering, workflow design, and testing skills.Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.Proven track record of managing complex projects and leading cross-functional teams.

    Preferred

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).3+ years of build Epic build and configuration experienceExperience with system integration, HL7, FHIR, and interface testing.Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).Previous experience in a leadership or supervisory role.


    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.Certifications in one of more Epic applicationsExperience in a large healthcare system or hospital setting.Experience with other healthcare applications and systems.Knowledge of healthcare regulations and compliance standards.Familiarity with cloud computing platforms (e.g., AWS, Azure).Experience with business intelligence and analytics tools.Advanced degree (Master’s or higher) in a related field is a plus.

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. xzbcwsv OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Remote Work Disclaimer:

    Positions marked as remote are only eligible for work from Ohio.

    Read Less
  • Epic Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

    Responsibilities And Duties:

    Both Roles 

    Are you the right applicant for this opportunity Find out by reading through the role overview below.

    System Analysis and Design:  
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.  
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.  
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.  

    Project Management: 
    Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.  
    Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.  
    Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.  

    Training and Documentation:  
    Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.  

    Application Build Role  
    Application Build, Configuration, and Deployment:  
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.  
    Maintain environment parity and adhere to change management and build naming conventions.  
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. 
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. 
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches. 
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.  
    Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.  
    Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).  

    Integration and Data Management:  
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.  
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.  
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:  
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.  
    Embed privacy/security controls, including sensitive record handling and audit trails. 
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.  

    Application Training Role 
    Curriculum Management: 
    Support the design and delivery of role-based training aligned with operational workflows and organizational standards 
    Support maintenance and updates to the CareConnect curriculum in partnership with training leadership 
    Help ensure curriculum accuracy and consistency by following established build and validation processes 
    Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts 
    Support build, maintenance, and readiness activities for training environments under established standards 
    Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates 

    Request/Incident Management 
    Manage end‑user training‑related requests and incidents with professionalism and efficiency 
    Support triage and resolution of requests within established service expectations, escalating as appropriate 
    Document incidents and resolutions to support a comprehensive knowledge base 
    Collaborate with IT and operational partners to identify trends and recommend preventative improvements 
    Contribute to support process improvements to enhance service quality and user experience 

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    degree in computer science, Information Technology, Healthcare Administration, or a related field.  Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  

    SPECIALIZED KNOWLEDGE

    Required for Both Roles: 

    • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).  

    • Strong requirements gathering, workflow design, and testing skills.  

    • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.  

    Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.  

    • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.  

    Requirements for Application Training role: 

    Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). 

    Preferred for Application Build role: 

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 

    • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).  

    • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.  

    • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.  

    • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).  

    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.  Certifications in one or more Epic applications  Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems.  Knowledge of healthcare regulations and compliance standards.  Familiarity with cloud computing platforms (e.g., AWS, Azure).  Experience with business intelligence and analytics tools. xzbcwsv  

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Read Less
  • Epic Senior Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

    Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

    Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

    Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

    Leads process improvement activities related to Application Management for Epic and related third party applications.

    Responsibilities And Duties:

    Both RolesSystem Analysis and Design:
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

    Project Management:
    Manage smaller projects related to system implementations and upgrades.
    Strong knowledge with various project management approaches, e.g. waterfall, agile.
    Ability to lead project teams in project methodology.
    Training and Documentation:
     Create and maintain comprehensive documentation for system configurations and processes.
     Mentor junior analysts and provide guidance on best practices.

    Application Build RoleApplication Build, Configuration, and Deployment:
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
    Maintain environment parity and adhere to change management and build naming conventions.
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
    Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
    Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
    Integration and Data Management:
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
    Embed privacy/security controls, including sensitive record handling and audit trails.
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    Application Training RoleCurriculum Management:
    Design and implement customized training programs aligned with organizational strategy and operational goals
    Oversee maintenance, enhancement, and governance of the CareConnect curriculum
    Ensure curriculum accuracy, consistency, and alignment with organizational priorities
    Incorporate learner and stakeholder feedback into ongoing curriculum improvements
    Oversee the build, maintenance, and readiness of training environments
    Ensure clear and timely communication related to system releases and upgrades

    Request/Incident Management:
    Manage end‑user training‑related requests and incidents with professionalism and efficiency
    Evaluate, prioritize, assign, and resolve requests within established service expectations
    Document incidents and resolutions to support a comprehensive knowledge base
    Collaborate with IT and operational partners to identify trends and implement preventative improvements
    Refine support processes to enhance service quality and user experience

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    Degree in computer science, Information Technology, Healthcare Administration, or a related field.Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.


    SPECIALIZED KNOWLEDGE

    Required

    Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).Strong requirements gathering, workflow design, and testing skills.Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.Proven track record of managing complex projects and leading cross-functional teams.

    Preferred

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).3+ years of build Epic build and configuration experienceExperience with system integration, HL7, FHIR, and interface testing.Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).Previous experience in a leadership or supervisory role.


    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.Certifications in one of more Epic applicationsExperience in a large healthcare system or hospital setting.Experience with other healthcare applications and systems.Knowledge of healthcare regulations and compliance standards.Familiarity with cloud computing platforms (e.g., AWS, Azure).Experience with business intelligence and analytics tools.Advanced degree (Master’s or higher) in a related field is a plus.

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. xzbcwsv OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Remote Work Disclaimer:

    Positions marked as remote are only eligible for work from Ohio.

    Read Less
  • Epic Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

    Responsibilities And Duties:

    Both Roles 

    Are you the right applicant for this opportunity Find out by reading through the role overview below.

    System Analysis and Design:  
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.  
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.  
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.  

    Project Management: 
    Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.  
    Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.  
    Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.  

    Training and Documentation:  
    Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.  

    Application Build Role  
    Application Build, Configuration, and Deployment:  
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.  
    Maintain environment parity and adhere to change management and build naming conventions.  
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. 
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. 
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches. 
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.  
    Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.  
    Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).  

    Integration and Data Management:  
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.  
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.  
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:  
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.  
    Embed privacy/security controls, including sensitive record handling and audit trails. 
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.  

    Application Training Role 
    Curriculum Management: 
    Support the design and delivery of role-based training aligned with operational workflows and organizational standards 
    Support maintenance and updates to the CareConnect curriculum in partnership with training leadership 
    Help ensure curriculum accuracy and consistency by following established build and validation processes 
    Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts 
    Support build, maintenance, and readiness activities for training environments under established standards 
    Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates 

    Request/Incident Management 
    Manage end‑user training‑related requests and incidents with professionalism and efficiency 
    Support triage and resolution of requests within established service expectations, escalating as appropriate 
    Document incidents and resolutions to support a comprehensive knowledge base 
    Collaborate with IT and operational partners to identify trends and recommend preventative improvements 
    Contribute to support process improvements to enhance service quality and user experience 

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    degree in computer science, Information Technology, Healthcare Administration, or a related field.  Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  

    SPECIALIZED KNOWLEDGE

    Required for Both Roles: 

    • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).  

    • Strong requirements gathering, workflow design, and testing skills.  

    • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.  

    Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.  

    • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.  

    Requirements for Application Training role: 

    Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). 

    Preferred for Application Build role: 

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 

    • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).  

    • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.  

    • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.  

    • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).  

    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.  Certifications in one or more Epic applications  Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems.  Knowledge of healthcare regulations and compliance standards.  Familiarity with cloud computing platforms (e.g., AWS, Azure).  Experience with business intelligence and analytics tools. xzbcwsv  

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Read Less
  • Epic Senior Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

    Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

    Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

    Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment in collaboration and partnership with architects, tech leads and engineers.

    Leads process improvement activities related to Application Management for Epic and related third party applications.

    Responsibilities And Duties:

    Both RolesSystem Analysis and Design:
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

    Project Management:
    Manage smaller projects related to system implementations and upgrades.
    Strong knowledge with various project management approaches, e.g. waterfall, agile.
    Ability to lead project teams in project methodology.
    Training and Documentation:
     Create and maintain comprehensive documentation for system configurations and processes.
     Mentor junior analysts and provide guidance on best practices.

    Application Build RoleApplication Build, Configuration, and Deployment:
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
    Maintain environment parity and adhere to change management and build naming conventions.
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
    Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.
    Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
    Integration and Data Management:
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
    Embed privacy/security controls, including sensitive record handling and audit trails.
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

    Application Training RoleCurriculum Management:
    Design and implement customized training programs aligned with organizational strategy and operational goals
    Oversee maintenance, enhancement, and governance of the CareConnect curriculum
    Ensure curriculum accuracy, consistency, and alignment with organizational priorities
    Incorporate learner and stakeholder feedback into ongoing curriculum improvements
    Oversee the build, maintenance, and readiness of training environments
    Ensure clear and timely communication related to system releases and upgrades

    Request/Incident Management:
    Manage end‑user training‑related requests and incidents with professionalism and efficiency
    Evaluate, prioritize, assign, and resolve requests within established service expectations
    Document incidents and resolutions to support a comprehensive knowledge base
    Collaborate with IT and operational partners to identify trends and implement preventative improvements
    Refine support processes to enhance service quality and user experience

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    Degree in computer science, Information Technology, Healthcare Administration, or a related field.Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.


    SPECIALIZED KNOWLEDGE

    Required

    Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).Strong requirements gathering, workflow design, and testing skills.Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.Proven track record of managing complex projects and leading cross-functional teams.

    Preferred

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).3+ years of build Epic build and configuration experienceExperience with system integration, HL7, FHIR, and interface testing.Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).Previous experience in a leadership or supervisory role.


    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.Certifications in one of more Epic applicationsExperience in a large healthcare system or hospital setting.Experience with other healthcare applications and systems.Knowledge of healthcare regulations and compliance standards.Familiarity with cloud computing platforms (e.g., AWS, Azure).Experience with business intelligence and analytics tools.Advanced degree (Master’s or higher) in a related field is a plus.

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. xzbcwsv OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Remote Work Disclaimer:

    Positions marked as remote are only eligible for work from Ohio.

    Read Less
  • Epic Systems Analyst - Hospital Billing and Claims  

    - Columbus
    We are more than a health system. We are a belief system. We believe w... Read More

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

    Job Description Summary:

    The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

    Responsibilities And Duties:

    Both Roles 

    Are you the right applicant for this opportunity Find out by reading through the role overview below.

    System Analysis and Design:  
    Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.  
    Create and maintain specifications, decision logs, and design documents for clear traceability and change control.  
    Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.  

    Project Management: 
    Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.  
    Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.  
    Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.  

    Training and Documentation:  
    Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.  

    Application Build Role  
    Application Build, Configuration, and Deployment:  
    Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.  
    Maintain environment parity and adhere to change management and build naming conventions.  
    Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. 
    Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. 
    Coordinate release management, environment moves, and downtime procedures for upgrades and patches. 
    Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.  
    Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.  
    Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).  

    Integration and Data Management:  
    Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.  
    Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.  
    Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:  
    Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.  
    Embed privacy/security controls, including sensitive record handling and audit trails. 
    Contribute to ITIL-aligned incident, problem, change, and configuration management processes.  

    Application Training Role 
    Curriculum Management: 
    Support the design and delivery of role-based training aligned with operational workflows and organizational standards 
    Support maintenance and updates to the CareConnect curriculum in partnership with training leadership 
    Help ensure curriculum accuracy and consistency by following established build and validation processes 
    Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts 
    Support build, maintenance, and readiness activities for training environments under established standards 
    Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates 

    Request/Incident Management 
    Manage end‑user training‑related requests and incidents with professionalism and efficiency 
    Support triage and resolution of requests within established service expectations, escalating as appropriate 
    Document incidents and resolutions to support a comprehensive knowledge base 
    Collaborate with IT and operational partners to identify trends and recommend preventative improvements 
    Contribute to support process improvements to enhance service quality and user experience 

    Minimum Qualifications:

    Bachelor's Degree

    Additional Job Description:

    degree in computer science, Information Technology, Healthcare Administration, or a related field.  Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).  

    SPECIALIZED KNOWLEDGE

    Required for Both Roles: 

    • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).  

    • Strong requirements gathering, workflow design, and testing skills.  

    • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.  

    Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.  

    • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.  

    Requirements for Application Training role: 

    Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). 

    Preferred for Application Build role: 

    Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 

    • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).  

    • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.  

    • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.  

    • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).  

    DESIRED ATTRIBUTES

    ITIL Foundation certification desired not required.  Certifications in one or more Epic applications  Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems.  Knowledge of healthcare regulations and compliance standards.  Familiarity with cloud computing platforms (e.g., AWS, Azure).  Experience with business intelligence and analytics tools. xzbcwsv  

    Work Shift:

    Day

    Scheduled Weekly Hours :

    40

    Department

    IT Revenue Cycle

    Join us!
    ... if your passion is to work in a caring environment
    ... if you believe that learning is a life-long process
    ... if you strive for excellence and want to be among the best in the healthcare industry

    Equal Employment Opportunity

    OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

    Read Less

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