Job DescriptionJob DescriptionOhio Gratings is seeking a dedicated and detail-oriented Customer Service Representative to join our team. This onsite role involves servicing both internal and external customers, performing administrative tasks, and delivering exceptional customer service while reflecting the core values that drive our company culture.At Ohio Gratings, customer service and quality set us apart. As a Customer Service Representative, you will play a pivotal role in upholding our vision to transform the grating industry with PASSION and our commitment to "Make it Right and Ship When Promised."Responsibilities:Caring to Earn Trust:Serve as the primary point of contact for customers contacting the company, providing prompt and professional assistance.Establish and maintain positive business relationships with each customer by demonstrating responsiveness and understanding their needs.Promptly respond to customer inquiries and ensure clear communication throughout the process.Honoring Commitments:Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.Maintain and update customer information in the ERP system with integrity and attention to detail.Coordinate customer deliveries with Logistics, Project Management, and Sales teams to meet commitments.Make order changes as needed to address customer needs, ensuring alignment with Ohio Gratings' brand promise.Working with Passion:Be a knowledgeable resource for customers by asking the right questions, obtaining pertinent information, and offering superior solutions tailored to their needs.Compile sales order packets from internal departments, ensuring accuracy and efficiency.Perform all other duties as assigned, approaching each task with a positive and proactive attitude.Sustaining Our Future:Coordinate and assist with special projects that support the company’s long-term goals and customer satisfaction.Manage company resources responsibly while contributing to a collaborative and productive work environment.Transforming Ourselves:Continuously improve processes to enhance customer satisfaction and operational efficiency.Seek opportunities to innovate and provide solutions that keep Ohio Gratings at the forefront of the industry.Physical Requirements:Ability to work in a manufacturing office environment.Capability to take steps as part of daily tasks.Ability to sit for extended periods and perform repetitive tasks such as data entry.Sorting and handling paperwork in an organized and efficient manner.About Ohio Gratings:
Vision: Transform the Grating Industry with PASSION (Products, Attitude, Service, Solutioneering, Industriousness, Objectives, Name).
Mission: To be the first-choice organization for our associates, customers, and markets.
Brand Promise: Make it Right and Ship When Promised.Ohio Gratings fosters a culture of collaboration, innovation, and excellence. Join us to contribute to a company that values its people, partners, and customers.EEO STATEMENT: Our company is an equal opportunity employer and affords equal opportunity to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state, or federal laws.
Job DescriptionJob DescriptionA Project Manager’s primary responsibilities are to fulfill all aspects of the project after a purchase order has been received, ensuring that the company delivers a product that meets the client’s expectations, is of the highest quality and is delivered on time and within budget. This involves serving as the main point of contact for all communications – e.g., directing and coordinating tasks with estimating, sales, detailing, engineering, operations, logistics, installers, etc. A Project Manager is to provide customer service and promote the company brand. A Project Manager must seek out and fully understand the client’s expectations and identify and act upon change order opportunities. A Project Manager will establish schedules for the project’s lifecycle, delegate and set priorities for supporting staff, and provide operations with all needed product parameters and material processing instructions. Overall, a Project Manager will fulfill a critical role in ensuring a smooth and profitable project for the company and a successful solution for the client.
As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.RESPONSIBILITES:Utilize knowledge of various manufacturing machinery and processes, engineering practices, mathematics, building materials, and other physical sciences to ensure company drawings adhere to project specific requirements. Determine dimensions, material to be used, and other information necessary to make detailed drawing clear and complete. Effectively communicate this information to detailer/drafter. Can perform the detailer/drafter role doing material take-offs for inside sales staff and preparing detailed drawings of parts of structures from contract drawings and general design drawings as well as making revision and creating bill of materials. Provides technical support to sales and operations personnel in a timely fashion.Develop bills of material, material take-offs, tolerance and dimensioning of products, welding and manufacturing symbols, and other requirements to produce product. Develop and maintain determined schedule per the purchase order amount and project requirements.Maintain the forecasted schedule in the ERPDetermine strategic alternatives in conjunction with sales and production to maximize and increase the profit margin.Plan and implement all project activities including, but not limited to project design, detailing, engineering review, outside inspectors and production, outside services, finish, and shipping per the terms of the executed purchase order.Review all new or revised documents from the customer looking for any changes or additions to the original scope. Work with the account manager or estimator to generate a change order and follow up on it until it has been acknowledged.Adhere to department policies and procedures for detailing, estimating, and engineering drawings.Direct, review, and approve product design changes.Recommend changes to the product which would improve cost, delivery, and quality for the customer.Participates in overall product strategy, development, and manufacturing coordination for new, existing, and emerging products.Review full project scope and coordinate/troubleshoot all aspects of the project with production, sales, detailing, outside vendors, customer, and logistics to ensure timely completion of work.Oversee all packaging and shipping requirements, including, but not limited to truckload planning and coordination of crate design, to ensure safe delivery of material to the job site. Coordinate delivery with customer.Perform other duties as assigned by supervision.QUALIFICATIONS: An associate degree in relevant drafting/design course of study is required. Strong computer skills in Microsoft Office Suite (Word, Excel, Outlook), AutoCAD, and experience with database applications such as MRP/ERP systems.The ideal candidate will be strategic in orientation, proactive, persistent, and able to handle multiple projects and/or customers simultaneously, be able to work in a fast-paced environment.A strong desire to learn new products and a positive attitude towards change is also required.PREFERRED QUALIFICATIONS: Bachelor's degree in a relevant course of study with several years of experience in fabrication and design is preferred.Previous project management experience is helpful and would be preferred.Previous detailer/drafter experience is helpful and would be preferred.Strong structural steel background would be preferred.
Job DescriptionJob DescriptionA Project Manager’s primary responsibilities are to fulfill all aspects of the project after a purchase order has been received, ensuring that the company delivers a product that meets the client’s expectations, is of the highest quality and is delivered on time and within budget. This involves serving as the main point of contact for all communications – e.g., directing and coordinating tasks with estimating, sales, detailing, engineering, operations, logistics, installers, etc. A Project Manager is to provide customer service and promote the company brand. A Project Manager must seek out and fully understand the client’s expectations and identify and act upon change order opportunities. A Project Manager will establish schedules for the project’s lifecycle, delegate and set priorities for supporting staff, and provide operations with all needed product parameters and material processing instructions. Overall, a Project Manager will fulfill a critical role in ensuring a smooth and profitable project for the company and a successful solution for the client.
As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.RESPONSIBILITES:Utilize knowledge of various manufacturing machinery and processes, engineering practices, mathematics, building materials, and other physical sciences to ensure company drawings adhere to project specific requirements. Determine dimensions, material to be used, and other information necessary to make detailed drawing clear and complete. Effectively communicate this information to detailer/drafter. Can perform the detailer/drafter role doing material take-offs for inside sales staff and preparing detailed drawings of parts of structures from contract drawings and general design drawings as well as making revision and creating bill of materials. Provides technical support to sales and operations personnel in a timely fashion.Develop bills of material, material take-offs, tolerance and dimensioning of products, welding and manufacturing symbols, and other requirements to produce product. Develop and maintain determined schedule per the purchase order amount and project requirements.Maintain the forecasted schedule in the ERPDetermine strategic alternatives in conjunction with sales and production to maximize and increase the profit margin.Plan and implement all project activities including, but not limited to project design, detailing, engineering review, outside inspectors and production, outside services, finish, and shipping per the terms of the executed purchase order.Review all new or revised documents from the customer looking for any changes or additions to the original scope. Work with the account manager or estimator to generate a change order and follow up on it until it has been acknowledged.Adhere to department policies and procedures for detailing, estimating, and engineering drawings.Direct, review, and approve product design changes.Recommend changes to the product which would improve cost, delivery, and quality for the customer.Participates in overall product strategy, development, and manufacturing coordination for new, existing, and emerging products.Review full project scope and coordinate/troubleshoot all aspects of the project with production, sales, detailing, outside vendors, customer, and logistics to ensure timely completion of work.Oversee all packaging and shipping requirements, including, but not limited to truckload planning and coordination of crate design, to ensure safe delivery of material to the job site. Coordinate delivery with customer.Perform other duties as assigned by supervision.QUALIFICATIONS: An associate degree in relevant drafting/design course of study is required. Strong computer skills in Microsoft Office Suite (Word, Excel, Outlook), AutoCAD, and experience with database applications such as MRP/ERP systems.The ideal candidate will be strategic in orientation, proactive, persistent, and able to handle multiple projects and/or customers simultaneously, be able to work in a fast-paced environment.A strong desire to learn new products and a positive attitude towards change is also required.PREFERRED QUALIFICATIONS: Bachelor's degree in a relevant course of study with several years of experience in fabrication and design is preferred.Previous project management experience is helpful and would be preferred.Previous detailer/drafter experience is helpful and would be preferred.Strong structural steel background would be preferred.
