The Ohio Adult Care Facilities Association (OACFA) Administrative Assistant is responsible for providing administrative support to the association and its members. This position requires exceptional organizational skills, discretion, and the ability to handle multiple tasks in a fast-paced environment. The Administrative Assistant is responsible for the coordination of OACFA trainings for the Ohio Department of Mental Health and Addiction Services (OhioMHAS) that are required for all Residential Facility Class 2 and Class 3 providers relevant to working with persons with a behavioral health disorder.
The Administrative Assistant also plays a key role in supporting the OACFA Coordinator and the Executive Director to ensure that all grant deliverables are met, and that progress is appropriately tracked for data collection and reporting. They will be responsible for various forms of outreach to current and potential association members and will support efforts to strengthen the association and advance the skill set of its members.
DUTIES AND RESPONSIBILITIES
Scheduling, organizing, facilitating, tracking OACFA training and providing certificates and reports.
Communicate with association members and others to promote training and collaboration opportunities
Maintain calendars
Oversee and manage OACFA membership systems and processes.
Generate reports and analyze membership data.
Implement member retention strategies.
Engage with existing members, address member concerns, and provide excellent customer service.
Provide technical assistance to any home operators/members calling with questions on how to navigate their membership portal or technology.
Coordinate travel arrangements for staff.
Filing paperwork, answering phone calls, and preparing documents for meetings.
Oversee OACFA website, social media, newsletters, publications, and branding work.
Schedule and track appointments for all contractors
Assist in the coordination of large events such as annual conference and regional meetings
Perform other miscellaneous duties as required
QUALIFICATIONS AND REQUIREMENTS
EDUCATION / EXPERIENCE
Bachelor's degree in administration, Public Relations, Communications or Management preferred.
Minimum of 3 years of experience as an Administrative Assistant, Executive Assistant, Membership Management/Engagement or similar role
KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES
Mission driven with an outward compassion for people with special needs
Excellent computer skills and data organization experience (Excel, Go to Webinar, WordPress, Microsoft Office 365, Adobe Acrobat all will all be required to be used regularly)
Strong professionalism and business acumen
Excellent organizational and time management skills
Excellent verbal and written communication skills
Strong attention to detail and problem-solving skills
Strategic thinking
Ability to work independently and manage multiple priorities effectively.
Ability to work with coworkers, public, partners, providers, consumers, family members and advocates.
ACCOUNTABILITY
Reports to the Executive Director
Read Less
