Coverage and Training Specialist|Office Pride
Perm/contract: Permanent
Reports to: High Profile
Account Coordinator
Oversees: N/A
Location: Shelbyville andsurrounding areas
Level: Entry
Hours: 25-40/week - Daytime, Nighttime, Weekends
About the role
The Coverage & Training Specialist serves as a support position to the Area Manager and Branch Manager. This role ensures that customers are well loved by providing coverage and/or coverage
solutions so that 100% account service is achieved, as well as ensuring that employees are well loved
by providing comprehensive and effective training so that employees feel fully comfortable on their
first solo day of work.
Responsibilities
Coverage
o Working with the Area and Branch Manager to curate plans to ensure that
customers are serviced 100% of the time
o Spending time learning each customer site within geographical assigned area in
order to be prepared for coverage situations
Training
o Following 3-day training process to ensure that Account Specialists are adequately
prepared for their first solo day of work
o Training by the Right Hand Method for proven efficiency
o Training the Office Pride Color Coded Microfiber System to prevent cross contamination
Cleaning hours at assigned facilities
Candidate requirements
Janitorial industry experience preferred
Prior training experience preferred
Weekend availability
Daytime availability (Occasional Nighttime)
* Reliable transportation
Coverage and Training Specialist|Office Pride
Perm/contract: Permanent
Reports to: High Profile
Account Coordinator
Oversees: N/A
Location: Shelbyville andsurrounding areas
Level: Entry
Hours: 25-40/week - Daytime, Nighttime, Weekends
About the role
The Coverage & Training Specialist serves as a support position to the Area Manager and Branch Manager. This role ensures that customers are well loved by providing coverage and/or coverage
solutions so that 100% account service is achieved, as well as ensuring that employees are well loved
by providing comprehensive and effective training so that employees feel fully comfortable on their
first solo day of work.
Responsibilities
Coverage
o Working with the Area and Branch Manager to curate plans to ensure that
customers are serviced 100% of the time
o Spending time learning each customer site within geographical assigned area in
order to be prepared for coverage situations
Training
o Following 3-day training process to ensure that Account Specialists are adequately
prepared for their first solo day of work
o Training by the Right Hand Method for proven efficiency
o Training the Office Pride Color Coded Microfiber System to prevent cross contamination
Cleaning hours at assigned facilities
Candidate requirements
Janitorial industry experience preferred
Prior training experience preferred
Weekend availability
Daytime availability (Occasional Nighttime)
* Reliable transportation
Position Title:Floor Care Specialist
Reports To:Area Manager(AM)
Basic Function: Ensure the accounts they are assigned to are being cleaned according to specifications.
Major Responsibilities
Clean on assigned timeClean to specificationClean within budget hoursClean to have green ratings 100% of time.Carpet CleaningsBuff and Shine FloorsStrip and Wax FloorsExterior Window CleaningsReport concerns to AM. (example: maintenance, safety issues of building)Follow proceduresCalling off before cutoff timeRequesting time off with due advanceClock in and out on job siteListening to AM messagesReporting to AM of your need for chemical, equipment etcKeeping equipment in good repairKeeping janitorial closet neatWear assigned uniformMaintain confidentiality and safety standardsDNA of Floor Care Specialist
FriendlyOrganizedEye for detailExcellent cleanerIntuitiveJob Types: Full-time, Part-time
Salary: Starting at $16/hr
Benefits:
Paid time off Read LessPosition Title:Commercial Building Cleaner
Reports To:Area Manager(AM)
Basic Function: Ensure the accounts they are assigned to are being cleaned according to specifications.
Major Responsibilities
Clean on assigned nightClean to specificationClean within budget hoursClean to have green ratings 100% of time.Report concerns to AM. (example: maintenance, safety issues of building)Follow proceduresCalling off before cutoff timeRequesting time off with due advanceClock in and out on job siteListening to AM messagesReporting to AM of your need for chemical, equipment etcKeeping equipment in good repairKeeping janitorial closet neatWear assigned uniformMaintain confidentiality and safety standardsDNA of Front Line EE aka Account Manger
FriendlyOrganizedEye for detailExcellent cleanerIntuitiveJob Types: Full-time
Salary: $13.00 - $15.00 per hour
Benefits:
Position Title: Branch Manager
Reports To: Director of Operations
Supervises: Area Managers, Coverage and Training Specialist, Site Supervisors and/or Frontline employees
Basic Function: Ensure that the cleaning specifications sold to client are being fulfilled and that the work is being completed on budget (labor and chemical)
Major Responsibilities
Clean assigned number of hours on a regular basis (if applicable)Manage team leadsConduct interviews and hire employees based on proven processManage Labor budget in assigned area.Put together strategy if over budget how to come into alignmentManage Chronotek time management systemScheduling: work loading new and old accountsAssist in building the management team as the need arises and the budget allows under the direction of the Director of OperationsReport nightly via a branch managers written report. Report accounts for timeAttend staff meetings held weekly accounting for time, tasks complete, tasks yet to complete, problem solve with Director of Operations and Owner(s)Every and all aspects of managing the general operation of the business in your areaWork whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.DNA of Area Manager
OrganizedTeam playerCredibleReport AccuratelyProblem SolverConfidentCustomer FocusedRequirements
3-5 years of experience in a management role or similar(Preferred)3-5 year professional janitorial experience(Required)1+ year(s) customer service experience(Required)Job Types: Full-time, Part-time
Pay: Range $55,000+
Benefits:
Paid time offHealth InsuranceSchedule:
Day shiftEvening shiftMonday to FridayNight shiftOn callWeekend availabilityExperience:
Janitorial experience: 3 years (Preferred)Customer service: 1 year (Required)Leadership: 3 years (Required)Work Location: On the road
Position Title:Commercial Building Cleaner
Reports To:Area Manager(AM)
Basic Function: Ensure the accounts they are assigned to are being cleaned according to specifications.
Major Responsibilities
Clean on assigned nightClean to specificationClean within budget hoursClean to have green ratings 100% of time.Report concerns to AM. (example: maintenance, safety issues of building)Follow proceduresCalling off before cutoff timeRequesting time off with due advanceClock in and out on job siteListening to AM messagesReporting to AM of your need for chemical, equipment etcKeeping equipment in good repairKeeping janitorial closet neatWear assigned uniformMaintain confidentiality and safety standardsDNA of Front Line EE aka Account Manger
FriendlyOrganizedEye for detailExcellent cleanerIntuitiveJob Types: Full-time, Part-time
Salary: $13.00 - $15.00 per hour
Benefits:
Job Title: Business Development Manager
Location: Cincinnati, OH
Company: Office Pride Commercial Cleaning Services
About Us: Office Pride is Christian owned and operated leading provider of commercial
cleaning services, dedicated to delivering exceptional cleanliness and maintaining pristine
environments for our clients. With a strong commitment to quality and customer satisfaction, we
are seeking an experienced and dynamic Sales Manager to join our team and drive outbound
sales efforts.
Position Overview: The Business Development Manager will be responsible for generating new
business opportunities and expanding our client base within the commercial facility services
sector. This role requires a proactive approach to outbound sales and relationship management,
with a focus on securing new contracts and maintaining strong client relationships. The ideal
candidate will have a proven track record in sales within the commercial cleaning or facility
services industry.
Key Responsibilities:
Outbound Sales Strategy: Develop and implement effective outbound sales strategies to
target potential clients in the commercial facility sector. Utilize cold calling, networking,
and other outreach methods to generate leads and set appointments.
Relationship Management: Build and maintain strong relationships with key decision makers and stakeholders in commercial facilities. Understand client needs, provide
tailored solutions, and ensure high levels of customer satisfaction.
Market Analysis: Conduct market research to identify new business opportunities and
industry trends. Analyze competitor offerings and adjust sales strategies accordingly.
Sales Pipeline Management: Manage the sales pipeline from lead generation through to
contract negotiation and closing. Track sales activities, maintain accurate records, and
provide regular reports on sales performance and progress.
Proposal Development: Prepare and present compelling proposals and presentations to
potential clients. Demonstrate the value of our commercial cleaning services and address
any client concerns or objections.
Collaboration: Work closely with the operations team to ensure seamless service
delivery and client onboarding. Collaborate with marketing to develop promotional
materials and campaigns.
Client Retention: Develop strategies for retaining and upselling existing clients. Address
any issues or service concerns promptly to ensure ongoing client satisfaction.
Qualifications:
Experience: Minimum of 5 years of experience in business development. Proven success
in outbound sales and relationship management.
Skills: Excellent communication and interpersonal skills. Strong ability to build and
maintain relationships with clients. Proficiency in sales CRM software and Microsoft
Office Suite.
Knowledge: In-depth understanding of commercial cleaning services and facility
management. Familiarity with industry trends and best practices.
Education: Bachelors degree in Business, Marketing, or a related field preferred.
Attributes: Self-motivated, results-driven, and able to work independently. Strong
organizational and time management skills.
What We Offer:
Competitive salary and performance-based incentives ($50,000 base plus commissions)
Comprehensive benefits package, including time off and health insurance
Opportunities for professional development and career growth
A supportive and dynamic work environment
Position Title:Commercial Building Cleaner
Reports To:Area Manager(AM)
Basic Function: Ensure the accounts they are assigned to are being cleaned according to specifications.
Major Responsibilities
Clean on assigned nightClean to specificationClean within budget hoursClean to have green ratings 100% of time.Report concerns to AM. (example: maintenance, safety issues of building)Follow proceduresCalling off before cutoff timeRequesting time off with due advanceClock in and out on job siteListening to AM messagesReporting to AM of your need for chemical, equipment etcKeeping equipment in good repairKeeping janitorial closet neatWear assigned uniformMaintain confidentiality and safety standardsDNA of Front Line EE aka Account Manger
FriendlyOrganizedEye for detailExcellent cleanerIntuitiveJob Types: Full-time, Part-time
Salary: $13.00-$15.00 per hour
Time: 9pm - 5am
Benefits:
