Job DescriptionJob DescriptionBenefits:
401(k)Employee discountsPaid time off401(k) matching
Ocean State School of Gymnastics Center is looking for a friendly, organized, and dependable Front Desk Team Member to join our OSSG family. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors.
Job Summary
The Front Desk Team Member is responsible for greeting families, answering questions, assisting with enrollments, managing phone calls and emails, supporting daily office operations, and helping maintain clear communication between families, coaches, and management.
Responsibilities
Greet students, families, and visitors in a warm and professional mannerAnswer phone calls, emails, and parent questions promptly and clearlyAssist families with class information, trials, enrollments, billing questions, and schedule changesHelp new families understand OSSG programs, policies, and membership optionsCommunicate important information to coaches, managers, and familiesMaintain accurate records in the customer management systemProcess payments, update accounts, up sell events/programs and assist with invoices when applicableKeep the lobby/front desk area clean, organized, and welcomingFollow all OSSG policies regarding safety, confidentiality, and customer communicationAssist with social media, flyers, or announcements as needed.
Qualifications
Previous front desk, receptionist, or administrative experience preferredExperience working with children, families, or in a youth activity setting is a plusStrong attention to detail when entering information, taking payments, and updating accountsAbility to handle confidential family, student, and billing information professionallyComfortable learning and using class management software, email, and basic office programs in a MAC System.Ability to prioritize tasks during busy class timesProfessional phone etiquette and clear written communication skillsAbility to work independently while also being part of a teamAbility to handle parent concerns with patience, kindness, and professionalismComfortable enforcing gym policies in a firm but friendly wayFlexible availability, including Saturdays as neededBasic math skills for payments, invoices, and account balancesExperience with customer service or sales is a plusFriendly and welcoming personalityCommitment to creating a positive experience for every family who walks through the doorMust be able to pass a Background Check required by our membership with USAG.
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