Ocean Security is the first Agentic Email Security Platform built for the era of AI-powered attacks. The platform uses a network of AI agents to investigate every email in real time—analyzing behavior, validating intent, and uncovering hidden threats that traditional email security tools miss. As we expand our footprint across the United States, we are looking for a pioneering, high-caliber professional to join us as our very first Technical Customer Success Manager. We are a team driving the future of AI defense, and we are especially interested in candidates who actively work with AI technologies and understand how to leverage AI to build smarter, more advanced products and development workflows. Position Overview Location: Remote (US East Coast based) Reporting to: VP of Sales Type: Full-Time, Individual Contributor (Transitioning to Team Lead) Reporting directly to the VP of Sales, you will be the primary technical trusted advisor for our US enterprise clients, helping them maximize the value of our Agentic Email Security Platform. This is a blank canvas. You will be responsible for defining the customer journey, selecting the tech stack, and building workflows from scratch. Initially, this is a 100% hands-on role , but as the organization and client base grow, this position is fast-tracked to transition into a Team Lead / Management role. Build from Scratch: Architect, design, and implement the entire Technical Customer Success strategy, operational workflows, and playbooks for the US market. AI-Driven Workflows: Architect and integrate the Customer Success tech stack, heavily leveraging advanced AI technologies to build smarter, automated internal workflows and optimize product feedback loops. Technical Onboarding
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