Holiday Inn Express Suites Sheldon, Iowa is seeking a professional and highly
motivated individual for a Front Desk position. We are seeking someone
dependable, with great customer service skills who enjoys interacting with people.
Shifts required are 3pm-11pm Approximately 1-3 days per week, and every other
weekend. More hours if available to cross train We are very flexible with
scheduling. Every other weekend is required as well as some holidays. Holidays are
on a rotating basis.
Front Desk Agent Primary Responsibilities:
Greet and welcome guests upon arrival in accordance with hotel standards.
Respond in a professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and services.
Check identification and ensure that credentials provided are accurate and
valid.
Register guests into the computer system, verifying reservation, contact
details, and credit information.
Assign rooms to guests and make room keys.
Make and confirm reservations, including creating walk-in reservations.
Answer phone and guest questions, particularly pertaining to hotel services,
guest registration, travel directions; and/or making recommendations
regarding shopping, dining, entertainment or local attractions.
Respond to telephone and in-person inquiries regarding reservations, hotel
information and guest concerns.
Generate bills, collect payments, and make change for guests, while
maintaining a house bank and making deposits; accurately reporting of
receipts daily.
Advise housekeeping staff when rooms have been vacated and are ready for
cleaning.
Record guest comments or complaints, referring guests to manager as
necessary.
Assist with other duties as assigned such as general cleaning.
Finishing any laundry for each day. There will almost ALWAYS be laundry.
Requires good communication skills, both verbal and written.
Must be able to speak, read, write and understand English. Bilingual a plus!
Must possess basic computer skills and basic computational ability.
Pay: $17.00 - $20.00 per hour
Job description:
Potential Career Path
Executive Housekeeper – Assistant General Manager – General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in
accordance with established brand or hotel standards and consistent with IHG core
values.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints
and concerns.
Observe and monitor staff performance to ensure efficient operations and adherence to
policies and procedures.
Prepare schedules based upon occupancy and assign duties to workers and schedule
shifts or notify vendor of weekly staffing needs.
Take inventory and submit periodic inventory orders to insure supplies are purchased in
a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher
guest satisfaction.
Develop and implement policies and procedures for the operation of the department or
the hotel.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety
equipment and participate in safety committees as directed.
Perform other duties as requested by management
Skills:
- Previous experience in custodial or housekeeping management, preferably in a hotel or
hospitality setting
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent organizational and time management skills
- Attention to detail and a high level of cleanliness standards
- Knowledge of commercial cleaning techniques and equipment
- Effective communication skills, both verbal and written
- Ability to work well under pressure and meet deadlines
Note: This job description is not intended to be all-inclusive. The employee may perform other
related duties as assigned by their supervisor.
