Job DescriptionJob DescriptionDescription: Successful service industry plumbing companies need a great plumber with professional customer service and trade skills to handle the service needs of customersReceive and answer within reason all incoming telephone calls and messages from Dispatch/management daily to coordinate schedule and support the needs of the businessUtilizing dispatch software as needed to create invoices, document the history of the jobs through both notes as well as photographic documentation, travel ETA, and Job progress on each job before being dispatched to the next oneHandle calls for a variety of customer needsSuccessfully diagnose a variety of issuesCommunicate the value levels of different optionsCommunicate with customers to educate and support the decision-making processAppropriately use supplies for each job, and communicate on supply usageSuccessfully install a job to meet quality expectations of code, and professionalismShow Installation throughout before and after methodCommunicate with dispatch/dispatch Software on successful completionCompany vehicle:Maintain a valid driving licenseMaintain the personal driving records to facilitate the privilege of a company vehicleMaintain the safety of company vehicles through safe driving and secure stagingTake-home privilege based on maintaining sales goals, and safe behaviorprofessionally handle all interactions with customers in keeping with company standardsAttend and participate in mandatory trainingMaintain safety expectations of Oak Plumbing at all timesOther duties to be assigned by management
Sales Expectations:Maintain an average closing ratio above 70% minimumMaintain minimum monthly sales above $80,000Maintain a minimum margin of 60%Review sales performance with management monthly and quarterly for opportunities and performance.
Direction:Train other members of Oak Plumbing staff on the procedure, tactics, and KPI for successful SalesDirect and follow up with installation personnel to manage the completion of sold work. Note and record issues that require intervention and resolution
Experience/Skills required:Mechanical Plumbing knowledge, Positive Communication skills, Organization, Follow-up, and knowledge of Service Titan are a necessityOwnership of own tools and equipmentExemplary record of sales and customer service Empathic communication techniquesSales Techniques and person-to-person communicationLift 80+lbs regularly, crawl, twist, and work in tight confined spaces
Job Expectations:As Sales Advisor: Amount above base Commission conditional on the completion of the following expectations. (Please note not following these expectations can and will also result in disciplinary actions up to and including termination.):Job Detail level, pictures, billing meeting Margins, (Cost of materials must be less than 20% of job value and Direct labor must be less than 20%) and cycle time of closure meeting expectationsParts list recorded into Service Titan on the day of sale. This is to ensure parts are ordered in a timely fashionMulti-Day jobs to require layout time on the first day, and closing time on the last day to collect and quality checkSupport all customer concernsCompletion of closed job review with manager
Schedule and hours:Full-time: Monday-Friday with Intermittent weekend and after-hours supportTime off to be scheduled >48hrs notice
Compensation:Salary: $24 to $35Commission: up to 24% of completed sales minus direct labor
Read Less
