Job Title: Mental Health Front Desk
Department: Administrative / Patient Access
Employment Type: Full-Time
Location: Baltimore, Maryland. On-Site
Reports To: Medical Director
Compensation: $21$24/hr, commensurate with experience
Job Description
Nurse Practitioner On Call LLC provides psychiatric and mental health services across Maryland. We are seeking a detail-oriented Front Desk to serve as the first point of contact for patients and referral sources. This role is central to patient access, scheduling, and the accurate verification of insurance benefits. The ideal candidate brings behavioral health intake experience and a strong working knowledge of Medicaid, Medicare, and commercial insurance verification.
Key Responsibilities
Greet and assist patients and callers professionally, in person and by phone, maintaining a calm and supportive presence appropriate to a behavioral health setting.Verify patient eligibility and benefits for Medicaid, Medicare, and commercial payers prior to appointments.Confirm behavioral health coverage details, including copays, deductibles, coinsurance, prior authorization requirements, visit limits, and telehealth/mobile-service coverage.Obtain and document prior authorizations and referrals as required by each payer.Schedule, confirm, and reschedule appointments; manage provider calendars and coordinate mobile-visit logistics.Collect, verify, and accurately enter demographic and insurance information into the practice management/EHR system.Communicate patient financial responsibility clearly and collect copays and balances at time of service.Maintain strict HIPAA compliance and patient confidentiality at all times.Coordinate with billing staff to resolve eligibility discrepancies and reduce claim denials.Support referral intake from hospitals, primary care providers, and community partners.Required Qualifications
High school diploma or equivalent (Associate's degree preferred).Minimum 2 years of front desk/patient access experience in a healthcare setting; behavioral health or psychiatric experience strongly preferred.Demonstrated knowledge of insurance verification for Medicaid, Medicare, and commercial insurance plans.Familiarity with Maryland Medicaid managed care organizations and behavioral health benefit structures.Working knowledge of prior authorization and referral processes.Proficiency with EHR/practice management systems and standard office software.Strong communication, organization, and multitasking skills.Demonstrated discretion and professionalism handling sensitive patient information (HIPAA).Preferred Qualifications
Prior experience in a mental health or psychiatric practice.Experience with telehealth or mobile-service scheduling.Bilingual (Spanish or other) a plus.Familiarity with eligibility portals (e.g., Carelon, Availity, Novitasphere, NaviNet).Work Environment & Physical Requirements
Office-based role with prolonged periods of sitting and computer/phone use.Fast-paced environment requiring frequent multitasking and interaction with patients in varying emotional states.Equal Employment Opportunity
Nurse Practitioner On Call LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Benefits:
Medical, Dental and vision
PTO
7 Paid Holidays
20% off Wellness services
401K with 3% employer matching (after 1 year)
Read LessJob Description: Marketing Intern
Department: Marketing Reports to: Kelvinda Kamara, Co-owner Location: In-Person, Baltimore (in-clinic time required at NPOC Wellness & Hydration) Employment Type: Part-Time, Non-Exempt (W-2) Schedule: 2024 hours/week, flexible within business hours; some evening/weekend availability for events Compensation: $15.00/hour Start Date: Rolling
About NPOC Wellness & Hydration
NPOC Wellness & Hydration is a Maryland-based clinical wellness brand offering IV hydration therapy, medical weight management (GLP-1), peptide therapy, NAD+/NIAGEN IV therapy, supplements, and a growing aesthetics service line including Botox, hydrodermabrasion, and esthetician-led skincare. We deliver premium, evidence-based wellness with a whole-patient care philosophy. We are owned and operated by a board-certified Family and Psychiatric Nurse Practitioner with 15+ years of clinical experience.
We are building a high-performing marketing function and are looking for a motivated intern who wants real-world experience in healthcare and wellness brand-building, with potential to grow into a long-term Marketing Coordinator role.
Position Summary
The Marketing Intern supports the execution of NPOC's marketing, content, and partnership initiatives across all service lines. This is a hands-on execution role: you will produce, schedule, and report on content created within brand and clinical guidelines set by leadership. You will not independently develop clinical claims, negotiate partnership terms, or approve final published content, but you will own the day-to-day rhythm that keeps our brand visible, engaging, and growing.
This role is ideal for a marketing, communications, public health, business, or related student/recent grad who wants healthcare brand experience and is excited about wellness, aesthetics, and integrative care.
Key Responsibilities
Content Production & Scheduling (40%)
Schedule social media content (Instagram, TikTok, Facebook, LinkedIn) using approved scheduling toolsCapture in-clinic photo and video content of services, treatment rooms, products, and teamDraft social captions and email copy from leadership-provided talking points and the existing 90-day content calendarAssemble email newsletters in our email platform from pre-approved contentMaintain content asset library (photos, videos, graphics) with proper organization and taggingCommunity Management (15%)
Respond to DMs, comments, and messages using approved scripts and FAQsEscalate clinical questions, complaints, or PHI-adjacent inquiries to leadership immediatelyMonitor brand mentions and tagsLocal SEO & Reputation (15%)
Post weekly Google Business Profile updates across all locationsRespond to Google, Yelp, and Facebook reviews using approved templates within 24 hoursMonitor and update local citations and directory listingsAnalytics & Reporting (10%)
Pull weekly social, email, GBP, and website analyticsBuild a simple weekly dashboard showing KPIs: follower growth, engagement, reach, GBP views, lead form fills, and booked consultsSurface trends and recommendations for leadership reviewPartnership Support (15%)
Research and build prospect lists for potential gym, corporate wellness, Chamber, and community partnersDraft outreach emails and follow-up sequences using leadership-approved templatesCoordinate logistics for events, pop-ups, and partner activationsTrack partnership pipeline in CRM or shared trackerEvent & Administrative Support (5%)
Support NPOC's presence at Chamber events, wellness fairs, and community partnershipsOrder marketing collateral and swagMaintain marketing SOPs and update as workflows evolveRequired Qualifications
Currently enrolled in or recent graduate of a Bachelor's program in Marketing, Communications, Public Health, Business, or related fieldStrong written communication skills with attention to grammar, tone, and brand voiceWorking knowledge of Instagram, TikTok, Facebook, and LinkedIn for businessComfort with photo and short-form video capture using a smartphoneProficient in Canva or similar design toolsHighly organized, deadline-driven, and able to manage multiple workstreams independentlyReliable transportation to NPOC clinic locations (Baltimore, Waldorf as needed)Available for occasional evening or weekend eventsEligible to work in the U.S.Preferred Qualifications
Prior experience in healthcare, wellness, beauty, or medspa marketingFamiliarity with email marketing platforms (Mailchimp, Klaviyo, or similar)Familiarity with social scheduling tools (Later, Metricool, Meta Business Suite)Basic photo/video editing (CapCut, Lightroom Mobile, Adobe Express)Experience with Google Business Profile managementExposure to HIPAA, healthcare compliance, or regulated industry marketingCompliance & Conduct Requirements
HIPAA training: Must complete HIPAA awareness training within first 14 days of hire (provided)Scope of work: Must follow NPOC's content approval workflow, no health claims, before/after photos, patient stories, or service-specific copy may be published without clinical approvalConfidentiality: Will sign a confidentiality and non-disclosure agreementBrand voice: Will adhere to the NPOC brand voice and clinical communication guidelinesPatient privacy: Will not collect, transmit, or store any patient health information outside of approved systemsWhat You'll Learn
How a multi-service-line healthcare brand builds and scales marketing infrastructureHealthcare and wellness marketing compliance (FDA, FTC, HIPAA, state Board considerations)End-to-end content production cycles in a regulated industryLocal SEO and reputation management for multi-location healthcare practicesB2B partnership development in healthcare and wellness ecosystemsDirect mentorship from a clinician-founder and an experienced esthetician/trainerGrowth Path
This role is structured with a clear path to Marketing Coordinator ($2025/hr range) within 612 months for a high performer who demonstrates ownership, sound judgment, and measurable results against KPIs. Strong performance may also lead to expanded scope including paid ad management and content strategy input.
How to Apply
Please submit:
ResumeBrief cover letter (300 words) describing why you're interested in healthcare/wellness marketingLinks to 23 examples of social content you've created (personal accounts welcome)Optional but encouraged: A 60-second mock Instagram caption for one of our services (IV hydration, NAD+, Botox, GLP-1, or hydrodermabrasion), we want to see your voice, not your medical knowledgeApplications reviewed on a rolling basis.
NPOC Wellness & Hydration is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read LessRegistered Nurse
Date:ASAP
Location:Waldorf
Job Type:Full-time, including weekends availability
Company:NPOC Wellness & Hydration
About Us
AtNPOC Wellness, were redefining wellness through premium IV hydration, vitamin injections, peptides, and personalized recovery solutions, all delivered in a high-end, supportive environment. Our team is committed to exceptional client care and helping individuals elevate their health from the inside out.
Your Role
NPOC Wellness is seeking a qualifiedRegistered Nurse to provideIV hydration, vitamin injections, and aesthetic services. This role is ideal for RNs with strong IV skills who enjoy wellness-focused, client-centered care.
Responsibilities
Administer IV hydration, vitamin injections, and related therapies safely and accuratelyEnsure safe, accurate IV placement and monitoringEducate clients on services, benefits, and post-treatment careMaintain clear and compliant documentationProvide a professional, supportive, and positive client experienceCollaborate with the wellness team to ensure an exceptional client experienceRequirements
Active RN license in Maryland2+ years of clinical experience (ER, med-surg, infusion, or wellness)Proficiency in IV insertion and IM/SQ injectionsSchedule
Shifts may include weekends (two shifts on Saturday or Sunday)Weekday shifts are 9:00 am - 6:00 pm unless otherwise specified, and weekends are 10:00 am - 6:00 pm unless otherwise specifiedEvents are often hours outside of the regular operating hours and are scheduled on a rotation based on availability and preferenceReady to help people feel their best, one drip at a time?
Apply todayand become part of the NPOC Wellness family!
Position Title: Family Nurse Practitioner - Wellness & Aesthetics
Company: NPOC Wellness & Hydration
Location: Waldorf, Maryland (100% In-Person)
Employment Type: Full-Time (40 hours/week)
Reports To:KelvindaKamara,CRNP(CEO/MedicalDirector)
Works Closely With: Clinic Operations Coordinator and Growth Team
About NPOC Wellness & Hydration
NPOC Wellness & Hydration is a premier membership-based wellness clinic offering comprehensive GLP-1 weight management, IV hydration therapy, peptide optimization, and aesthetic services. We deliver evidence-based, concierge-level care in a clinically excellent environment focused on transformative patient outcomes.
Position Summary
We are seeking an experienced Full-Time Family Nurse Practitioner to serve as our primary clinical provider. This role encompasses all patient consultations, treatment planning, and administration across our service lines. The FNP will be the consistent clinical presence in our Waldorf location, ensuring we never have to scramble for coverage and that patients always have access to licensed clinical expertise. Must have desire to work in the aesthetic industry and motivated to get trained - Candela Certified is a plus
(This is not a PRN position. We need someone dedicated to NPOC who will pour into the practice, understand our vision, and grow with us.)
Core Clinical Responsibilities (70% of Role)
Conduct allinitialand follow-up consultations for GLP-1 weight management, IV therapy, and peptide optimization programsPerform comprehensive medical assessments, review health histories, order and interpret labs, and develop individualized treatment plansAdminister Botox and dermal fillers with precision and aesthetic judgment (training provided if needed)Monitor patient progress, adjust treatment protocols, and ensureoptimalsafety and outcomesMaintain thorough clinical documentation inIntakeQin compliance with Maryland regulationsHandle all walk-in clinical questionsBe the clinical answer for the team at all timesduring office hoursEvents (20% of Role - During Downtime)
Until patient volume reaches 15+ active weekly patients, the FNP will actively support business development:
Attend select Chamber events as NPOC clinical representativeParticipate in in-clinic monthly events for brand awareness and clinic growth.Represent NPOC at corporate wellness presentations and partnership meetings as needed.Speak knowledgeably about all NPOC services, membership benefits, and clinical differentiatorsParticipate in content creation (with patient consent) for social media and marketingContinuous Learning & Certifications (10% of Role)
Complete Botox/filler certification if not already certified (NPOC sponsors training)Stay current on GLP-1 medications, peptide protocols, and IV therapy formulationsObtainadditionalcertifications as NPOC expands services (e.g., PRF, microneedling)Document and refine clinical protocols based on patient outcomesTrain support staff on clinical procedures as appropriateRequired Qualifications
Licensure & Certification (Non-Negotiable)
Active individual NPI numberActive Maryland Family Nurse Practitioner license in good standingCurrent DEA licenseBLS/ACLS certification (both required)CurrentMaryland CDS (Controlled Dangerous Substances) licenseClinical Experience
Minimum 2 years of experience as a practicing FNPHands-on IV administration experience (comfortable starting IVs independently)Experience or strong interest in wellness services: weight management, IV therapy, peptide therapy and Aesthetics.Must have knowledge on laser hair removal - Candela Certified is a plusAesthetic injection experience preferred (Botox/fillers) OR willingness to complete training within60 daysCore Competencies
Knowledge of GLP-1 medications (semaglutide, tirzepatide), administration protocols, and side effect managementUnderstanding of IV therapy formulations, vitamin/mineral protocols, and hydration scienceExcellent clinical judgment, patient communication, and documentation skillsProfessional demeanor aligned with premium wellness positioningComfortable with networking, and representing the clinic publiclyTech-comfortable: able to use IntakeQ, and basic scheduling toolsPreferred Qualifications
Active aesthetic injection certificationExperience in membership-based, or boutique healthcare settingsFamiliarity with peptide therapeutics and regenerative medicine applicationsLocal to WaldorfWhat This Role Is NOT
NOT PRN or part-time - we need full commitmentNOT remote - 100% in-person at Waldorf locationNOT clinical oversight only - you will see patients directly Read LessJob Description
Job Summary
Do you have a passion for helping people to look and feel their best? If so, we want to hear from you! We are seeking alicensed estheticianto join our team.
As an esthetician, you will introduce clients to a variety of skincare products and services and work with them to achieve their skin health goals. Clients will rely on you for skin care product recommendations and treatments, including facial massage and waxing.
This is a fantastic opportunity for an entrepreneurial-minded person to grow their skill set and help people live their best lives.
Responsibilities
Advise clients on skin care options and best practicesGreet clients in a warm and friendly manner and develop rapportMaintain an organized schedule, including scheduling, confirming, and canceling appointmentsEnsure all equipment and treatment areas are cleaned and maintained to meet or exceed safety standardsHydrafacial and peel application experience, and passion to learn advanced medical aestheticQualifications
Valid estheticians licenseProven experience as an esthetician is preferredExperience in the use of skin care equipment such as Cryoskin or Hydrafacial is preferred but not requiredDeep understanding of skin care techniquesExcellent verbal and written communication skillsHigh level of ethicsGrowth mindset: A strong passion for the industry and a desire to continuously learn and speak confidently about advanced medical aesthetic offerings.Benefits/Perks
Competitive Hourly PayCareer Growth OpportunitiesFun and Energetic EnvironmentDiscount on Products and Services Read Less