Care Designer Job Description
Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.
If you love people and have a passion for making a difference, then this is the job for you!
As a Care Designer you are responsible for the day to day operations related to driving business results through converting Care Consultations and the ongoing client care experience. You support the client and the client’s family, ensuring that the care is always up-to-date and that there is a perfect caregiver/client match. You are someone that is available to answer any client care questions or caregiver support. You may at times step in as a caregiver. You will drive growth through the following main duties and responsibilities:
Consultation Conversion:
Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Deliver and Experience:
Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
Develops appropriate and individualized care plans and updates as required
Educates clients on self-care and evaluates client response to care provided
Monitors risk issues and analyzes trends, adapts care as needed
Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
May need to step in as a caregiver if needed
People Leadership:
Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
Scheduling Collaboration:
Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver
Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
Administration:
Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
Conducts record audits on a quarterly basis to ensure accuracy and up to date information
Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
Availability:
Flexibility is required
Full time
On-call evenings and weekends in collaboration with team members
Business Relationships:
Reports to the company CEO as your leader
Leads and manages the Caregiving team
Works closely in partnership with the company managerial team and Care Services Center
Works with other agencies and promote good community relations and attends marketing events and activities
Key Metrics:
Consultation Conversion
Driving Revenue
NPS; Client and Caregiver Score of 10
Qualifications:
Education Requirements:
Bachelor’s Degree in Nursing, Social Sciences, or related field preferred not required
CNA or CMA Certificate
CPR and First Aid Certification is required
Experience Requirements:
Caregiving experience is an asset
Nursing background is considered an asset
Managerial experience of at least 5 years
Administrative Requirements:
Demonstrated experience setting and achieving goals
Fingerprint Card required
Customer service and leadership background considered an asset
Negative TB test (updated every 5 years for continued employment)
Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
Exceptional written and verbal communication skills
Intentional organization, planning, time management and multitasking skills
Insured Vehicle, valid driver’s license, and clean driving record
Personality Requirements:
Caring nature with a passion for people
Able to get along with multiple types personalities
Detailed and organized
Able to multitask and operate under pressure
Outgoing and friendly personality
Focused and a go getter attitude
\nCompany Description
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.
Company DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy. Read LessDo you have a passion for people?
Do you have a genuine desire to help and care for others?
Do you want to work in a place that can help you grow, learn, and make a difference in the lives and community around you?
Nurse Next Door of Scottsdale is a family owned business with a purpose of Making Lives Better through our Happier Aging Philosophy. We have a mission to help seniors continue doing what they love most. We are not just another in-home care company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. We believe in a holistic care approach and train our caregivers to care not just for the physical needs of our clients, but their mind as well. We design a custom care plan to allow the client to thrive and heal in a manner to bring five of the basic human needs into practice; Choice, Belonging, Respect, Autonomy, and Purpose. We build our culture around these 5 basic human needs. We get to know our caregivers, their goals, and their personal interests because we want our caregivers to work in an environment where they feel appreciated and valued. We match our caregivers to their clients. We have our People Promise to our team and check in frequently to be sure our team feels that we are meeting that promise. We want our caregivers to be part of a growing and thriving company that cares about them as we do our clients… a place where a caregiver can grow, thrive and meet their goals.
For more information, visit: https://www.nursenextdoor.com, or watch our Culture video: https://www.youtube.com/watch?v=flxoFnKqZsQ
To apply click on this link: Virtual Job Application
Duties and Responsibilities
Create Happier Aging experiences for clients in home and community settings
Bring peace of mind to our clients and their families
Assist with ADL’s: healthy meal preparation, personal care, transfers, ambulation and exercises, light housekeeping, errands, companionship, transportation, etc,
Complete records accurately and carry out all assignments as requested
Use technology to properly communication and document client care
Engage and report to Care Designers to elevate the client experience and care
Function within the limits of your experience and knowledge, and practice safely and competently within the scope of duties
What we offer
Competitive wages
Casual position, full-time and part-time positions
Career growth and development
Paid training and orientation
Ongoing paid training
Company gatherings and team building events
Team meetings to discuss ideas and ways to do things better -Radical Candor Style! -We love to hear your opinions and are here to listen!
Direct scheduling approach to eliminate the offer and wait time, aligning with our core value of Admire People - that’s you!
Caregiving as a Career, we want to support your development and support your growth and development
24/7 support center to assist with scheduling related questions
24/7 assistance related to your client’s care
Qualifications:
Certified Caregiver, Caregiver in training
Proof of eligibility to work in the U.S.
Must have at least 2 year experience working as a caregiver.
Current CPR and First-Aid certifications considered an asset
Background check/AZ Fingerprint Clearance Card
Must have two positive reference checks
Must have insured vehicle and driver license
Earned Paid Sick Time
Needs a smartphone to access two apps and a computer for training
Compensation:
Non-Certified Caregivers start at $18.00 per hour
Certified Caregivers (must provide certificate) start at $21.00 per hour
\nCompany DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.
Company DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy. Read Less
LPN Job Description
Nurse Next Door’s purpose is Making Lives Better through Happier Aging. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do.
With the current environment surrounding COVID-19, more clients and their families are self-isolating, and many seniors are left without their typical caregivers and family members. We are looking for passionate caregivers to play integral roles in helping our community move forward. Your safety is the uppermost priority, and you will be able to provide care in a safe environment with appropriate PPE and measurements to maintain a safe environment.
As an LPN you are enthusiastic about Making Lives Better and promote Happier Aging. You are passionate about bringing peace of mind to your client’s life and their families. You work closely with your Care Designer to create a premium experience and deliver on client care goals.
Duties and Responsibilities
ー Excellent customer service skills and ability to deal tactfully with clients, other interdisciplinary team members
ー As a brand ambassador the LPN treats client and team members with courtesy and respect
ー Reviews the care plans arranged by the case manager (Care Designer) prior to beginning a visit, completing records accurately and carrying out all assignments as requested
ー Responds to Care Services Center (CSC) Team regarding scheduling inquiries and updates within the agreed upon timeline
ー Engages in open communication with your Care Designer when opportunities to elevate your client’s experience and care are identified
ー Delivers comprehensive professional nursing care consistent with the care plan, nursing assessments and client needs. The licensed practical nurse shall report changes in the patient's condition to the RN, and these reports shall be documented in the clinical notes.
ー Perform all skills, treatments and procedures competently in accordance to the provincial scope of LPN per the State of Illinois Nurse Practice Act (225 ICLS 65) and adheres to the policies, procedures and protocols of Nurse Next Door.
ー Assess and provide client and family/caregiver education and information pertinent to diagnosis.
ー Assists clients in all activities of daily living/hygiene assistance, bathing, grooming, linen changes and so forth.
Requirements and Experience
ー Current Certificate of Competence and in good standing with the provincial College of Nurses
ー Graduation from a recognized program for Practical Nurses and one year of recent related experience in gerontological nursing
ー Functions within the limits of own experience and knowledge, and practices safely and competently within the job description.
ー 1 year of nursing experience required; three years nursing experience preferred. Community, home health or medical/surgical experience preferred.
ー Criminal Record Check with a Vulnerable Sector Search (updated at the nurses cost every 5 years for continued employment)
ー Negative TB test or chest x-ray (updated at the nurses cost every 5 years for continued employment)
ー Assists clients in all activities of daily living/hygiene assistance, bathing, grooming, linen changes and so forth.
Availability
━ Flexibility is required
━ Casual / Part time
━ Must be flexible to be on call nights and weekends
Business Relationships
━ Reports to the Care Designer
━ Works closely with the Client Care Ambassador
Key Metrics
━ Attendance & Reliability
━ AMS - Attendance Monitoring System (AlayaCare)
━ NPS; Client Score of 10
\nCompany Description
We are here to disrupt the health care industry with our BOLD kindness. Our Happier Aging philosophy is the for front of the care we provide. We not only put our clients first but also emphasize our people promise for our team members.
Company DescriptionWe are here to disrupt the health care industry with our BOLD kindness. Our Happier Aging philosophy is the for front of the care we provide. We not only put our clients first but also emphasize our people promise for our team members. Read Less
Job posting title: Caregiver/ CNA
Do you want to make lives better and have the ability to drive your career? Do you love working with seniors? Nurse Next Door has the perfect opportunity for you!
Nurse Next Door is dedicated to delivering flexible, premium care options to help seniors stay at home, because we know home is the safest place to be.
Do you want a flexible work schedule that fits with the other priorities in your life? Nurse Next Door is looking for Caregivers who are able to work 10 to 32 hours per week. We have flexible hours in the morning, afternoon, evenings, and overnights.
We Make Lives Better every day for our team members through our People Promise.
What we offer:
━ Competitive wages
⎼ Referral bonuses for referring A-players
━ 24/7 support center to assist with scheduling related questions
━ 24/7 assistance related to your client’s care
━ Flexible Schedules (Part-Time & PRN)
Responsibilities and Duties
━ Provide meal preparation, light housekeeping, and/or provide companionship and personal care.
━ Happier Aging is at the heart of what we do — enabling seniors to live at home as long as possible, doing what they love to do.
━ Execute on the client’s care plan as outlined by the Care Designer.
━ Help clients with their ADL's (Activities of Daily Living) that is within the scope of practice for a CNA
━ Assist clients with transfers, ambulation and exercises.
━ Meet the safety needs of the client and use equipment safely and properly.
━ Function within the limits of your own experience and knowledge, while practicing safely and competently within the job description.
━ Complete records and documentation accurately and thoroughly.
Requirements
━ Previous caregiving/ CNA experience is an asset.
━ Must be able to speak and write in English. Other languages will be an asset.
━ Must have current CNA certification
━ Must complete a background check
━ Must complete a drug screening
Apply at: https://www.nursenextdoor.com/jobs
Keywords: CNA, caregiver
\nCompany Description
We are here to disrupt the health care industry with our BOLD kindness. Our Happier Aging philosophy is the for front of the care we provide. We not only put our clients first but also emphasize our people promise for our team members.
Company DescriptionWe are here to disrupt the health care industry with our BOLD kindness. Our Happier Aging philosophy is the for front of the care we provide. We not only put our clients first but also emphasize our people promise for our team members. Read Less