Infrastructure,Modernization, and Technical Delivery
Candidates who possess both project management expertise and a practical understanding of enterprise infrastructure, software delivery,and technical architecture will be especially successful in this role.
Position Summary
Senior IT Project Manager (Contractor)
The Pennsylvania Public Utility Commission (PUC) is seeking an experienced IT Project Manager to lead and coordinate a portfolio of technical and infrastructure-focused initiatives.This position will manage complex technology projects involving infrastructure modernization, software platform upgrades, system integrations, cloud services,and application delivery.
The ideal candidate possesses strong project management skills combined with a solid technical foundation, enabling them to effectively collaborate with architects,developers, infrastructure engineers, database administrators, security teams,and executive stakeholders. Experience managing infrastructure projects, system migrations, software upgrades, and enterprise technology initiatives is highly desirable.
Primary Responsibilities
Current Project Types
The selected contractor may support initiatives such as:
TennCare's Office of General Counsel (OGC) requires the services of 1 Legal Assistant (LA) contract resource staff to support a significant increase in communications from advocates and legal organizations, which has expanded OGC’s administrative workload and diverted attorney time from higher-value legal work. OGC serves as the agency’s primary avenue for advocates to raise legal disputes, program concerns, and questions involving TennCare applicants and members—an established pathway that helps resolve issues early, provides guidance on remedial actions when needed, and mitigates litigation risk. However, the volume of incoming communications has grown substantially (including a cited 799% increase in emails from key advocacy organizations between 2022 and 2026), driving increased requirements for consistent tracking, reporting, and timely responsiveness.
This senior level position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.
· 3 years’ experience in Accela Automation, Configuration Management, EMSE Scripting and application support
· Strong working knowledge of OnPrem & Cloud Accela Platform
· Strong working knowledge of Agile, Scrum, Waterfall methodologies
· Strong working knowledge of JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS
· Accela Ad Hoc/SSRS Reporting
· Accela Digital Plan Room
· Accela Mobile, Automated deployment
· Knowledge of GIS (geographic information systems)
· Integrating Accela with other systems (e.g. Oracle Financials, SMS platforms etc)
· Experience working with Government organizations
· 3-5 years’ experience in Accela Administration, Construct API Integrations
· Teller Cashiering Platform, Twilio SMS Messaging, SAP
· Applicable programming principles and/or languages
· Application development processes and tools
· Project management principles
· Documenting procedures
· Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
· Analyst and systems experience in a large-scale Information technology environment
· Accela Certification(s)
· Develop and customize applications, forms, workflows, and reports within the Accela platform based on business requirements.
· Create scripts and code (JavaScript, .NET, APIs) to extend Accela’s capabilities, tailoring the platform to the organization’s processes.
· Develop automated processes for business workflows, licensing, permitting, and other public sector activities using Accela's configuration tools and coding capabilities.
· Configure Accela modules (such as Civic Platform) to meet specific operational needs.
· Implement custom workflows, logic, and system behaviors by leveraging scripting (Accela Script, JavaScript) and configuration tools.
· Customize Accela interfaces to enhance the user experience and ensure usability.
· Develop and maintain integrations between Accela and third-party systems, such as payment gateways, geographic information systems (GIS), Cashiering, SMS system and enterprise resource planning (ERP) platforms.
· Use APIs and web services to enable data exchange between Accela and external systems.
· Ensure that the integration processes are secure, efficient, and scalable.
· Identify, diagnose, and resolve technical issues related to custom scripts, workflows, and system integrations.
· Conduct thorough testing and debugging to ensure the reliability of the developed solutions.
· Collaborate with system administrators and IT teams to resolve more complex issues related to performance or configuration.
· Create and maintain comprehensive documentation for all custom code, workflows, and integrations.
· Provide technical support to IT teams and end-users by troubleshooting and addressing system-related queries or issues.
· Document processes and procedures to ensure continuity and knowledge transfer across the team.
· Design, generate, update Accela Reports.
· Accela Automation, GIS, Accela Citizen Access, Mobile Office
· Utilizing and managing SQL server databases
· Handling deployments with Accela support team
· Accela training classes for Business teams as part of UAT and new project releases.
· Prepare Documentation and Standard Operating Procedure
· Provides advice and guidance to end users regarding incidents
· Identify, log and resolve technical problems with software applications or network systems
· Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation
· Ensure that work is carried out within agreed service levels and in accordance with department guidelines
· Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor
· Maintain ticketing system with up-to-date solutions and clear record of activities Explain and document technical issues in a clear way to end users
· Communicating technical information to a non-technical audience
· Good Understanding of Computer Support and Troubleshooting
· Identifying, researching, and resolving complex technical issues
· Collaborating with other IT teams
· Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times
· Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl.
37.5 hours per week; hybrid schedule anticipated (1 day in office, 4 days remote per week).
The Grant Manager supports CEDEP and BGM by leading grant application development, coordinating award startup activities, monitoring budgets and expenditures, and ensuring required programmatic and financial reporting is completed accurately and on time. This position serves as a key coordination point between program leadership, fiscal partners, contracts, procurement, and federal funders to keep grant activities compliant, well documented, and on schedule.
Purpose: Ensure applications are developed, internally approved, and submitted by the federal deadline with minimal revision cycles.
· Review NOFO, NOA, and FOA requirements, including evaluation criteria, attachments, formatting rules, and submission methods.
· Create and maintain application timelines, checklists, SharePoint folder structure, and version control.
· Schedule and facilitate application kickoff meetings with program leadership and contributors.
· Track action items, follow up on missing components, and manage draft-to-final progression.
· Coordinate budget development, budget justification, and alignment with allowable costs.
· Compile narrative sections, required attachments, and certifications; perform final quality checks for completeness, formatting, naming conventions, and consistency.
· Review/enter application information into the appropriate submission platform, coordinate submission logistics.
Purpose: Translate award terms into an actionable startup plan so programs can begin spending quickly and compliantly while identifying constraints, unallowable costs, and required post-award actions.
· Review award terms and conditions and document key requirements such as budget period, reporting cadence, restrictions, match, carryover, and prior approvals.
· Meet with program leadership to discuss NOA terms and startup needs.
· Communicate budget structure, cost restrictions, and reporting expectations to program staff.
· Prepare and submit expansion requests when new funding requires formal or informal permission to accept or implement.
· Track post-award decisions and maintain documentation for audit readiness.
· Ensure internal partners have the information needed to initiate compliant actions, including contracts, procurements, travel, staffing changes, and approvals.
Purpose: Keep expenditures aligned to approved budgets and allowable cost rules, reduce discrepancies, strengthen audit readiness, and support accurate forecasting and decision-making.
· Build and maintain monthly expenditure reports and budget projections.
· Analyze staffing patterns to support accurate personnel cost forecasting.
· Identify discrepancies early and coordinate corrections through the appropriate process, including journal vouchers when needed.
· Track correction status to completion and document the resolution.
· Review order forms for programmatic and laboratory supplies, equipment, or invoice approval as assigned.
· Pull reports, compile existing budgets, and locate current scopes, budgets, and contract documentation.
Purpose: Ensure programs meet reporting requirements, provide accurate metrics to funding agencies, and complete timely, audit-ready grant closeouts.
· Own the reporting calendar, including due dates, internal deadlines, dependencies, and follow-up items.
· Compile performance metrics, such as quarterly reports, with program in the appropriate platform.
· Compile financial metrics, including spending, variances, and projections, with fiscal partners.
· Submit reports through the required portal or system and retain confirmation documentation and final versions.
· Manage funder follow-up questions, revisions, and corrective actions.
· Confirm final expenditures, invoices, contract closeouts, and outstanding obligations.
· Submit closeout packages by deadline and archive complete audit-ready closeout files, including lessons learned and carryover or no-cost extension needs.
Purpose: Provide consistent, accurate, and timely communication to partners and leadership while ensuring fiscal governance requirements are met through structured meetings and rapid response to requests.
· Attend federal agency check-in meetings and provide status updates, risks, accomplishments, and upcoming milestones.
· Lead monthly expenditure report meetings covering spenddown, staffing costs, contract expenditures, projections, and risks.
· Prepare meeting materials, document action items and deadlines, and follow up to completion.
· Maintain strong communication with program leadership and CEDEP business functions, including contracts, fiscal, compliance, and procurement.
· Proactively escalate risks that could affect allowability, deadlines, spending pace, or program deliverables.
· Provide general administrative support, including drafting letters and routing signature requests.
· Respond to fiscal, legislative, and oversight requests by compiling accurate, supportable data and maintaining an audit trail.
· Experience with grant application development, grant management, budgeting, accounting, or contract management.
· Experience interpreting federal funding requirements, grant awards, reporting instructions, or fiscal guidance.
· Strong Excel skills, including the ability to maintain expenditure reports, analyze variances, and support projections.
· Experience coordinating work across program, fiscal, procurement, and leadership stakeholders.
· Strong written and verbal communication skills, including the ability to communicate clearly with internal teams, external partners, and leadership.
· Strong Microsoft Office skills, including Excel, Outlook, Word, and PowerPoint.
· Ability to manage multiple priorities, track deadlines, follow up consistently, and maintain accurate records.
· Ability to work independently, exercise sound judgment, and complete assignments with minimal revision.
