Medical Assistants play a crucial role at NOVA Plastic Surgery and Dermatology, ensuring that daily clinical operations are performed with excellence. They are the movers of the practice, responsible for supporting the providers and maintaining a seamless patient experience. Medical Assistants perform a variety of duties, demonstrating exceptional organizational skills, attention to detail, and a strong commitment to patient care.
Responsibilities:
Stocking and Cleaning
Unpacking supply orders.
Tracking supply inventory.
Ensuring that examination and procedure rooms are fully stocked with necessary supplies and equipment each day.
Cleaning and sanitizing rooms between patients to maintain a pristine and welcoming environment.
Procedure Setup and Assistance
Assist providers in preparing for procedures, ensuring that all necessary equipment and instruments are ready
Prepare patients for procedures, including proper positioning, prepping, and providing comfort and reassurance.
Following practice protocols on taking appropriate progress photos and uploading them using the correct software
Skillfully draw blood samples as needed, following protocols to maintain patient safety.
Draw up numbing solutions and reconstitute products as directed by the providers or Clinic Manager.
Charting and Documentation
Document all patient interactions including but not limited to, questions, concerns, and emails.
Accurately chart and document patient information, products regimen, medical history, and procedure details in the EMR
Ensure that all documentation is complete, organized, and easily accessible for providers.
Upload appropriate photos and consents to TouchMD as instructed by Clinic Manager.
Patient Education and Instructions
Communicate pre- and post-procedure instructions to patients, ensuring they are fully informed and prepared for their treatments.
Inform patients of current promotions
Send follow-up emails to reiterate post-care instructions, ensure the patient is healing well, and assist booking follow-up appointments as needed.
Answer patient questions and address concerns, providing exceptional customer service in-person, via phone, and/or via email.
Patient Retention
Schedule further skincare treatments for patients by booking appointments at the end of their procedure (preferred) or by following up with patients in the days after.
Coordinate with the Front Desk staff to secure timely and convenient appointments for patients.
Billing and Administrative Tasks
Enter quotes and bills into NexTech based on the providers recommendations ensuring accuracy and adherence to established procedures.
Collect and manage patient intake forms, ensuring proper documentation and organization.
Proactively inform providers of any relevant information or concerns that may impact the treatment plan.
Read LessMedical Assistants play a crucial role at NOVA Plastic Surgery and Dermatology, ensuring that daily clinical operations are performed with excellence. They are the movers of the practice, responsible for supporting the providers and maintaining a seamless patient experience. Medical Assistants perform a variety of duties, demonstrating exceptional organizational skills, attention to detail, and a strong commitment to patient care.
Responsibilities:
Stocking and Cleaning
Unpacking supply orders.
Tracking supply inventory.
Ensuring that examination and procedure rooms are fully stocked with necessary supplies and equipment each day.
Cleaning and sanitizing rooms between patients to maintain a pristine and welcoming environment.
Procedure Setup and Assistance
Assist providers in preparing for procedures, ensuring that all necessary equipment and instruments are ready
Prepare patients for procedures, including proper positioning, prepping, and providing comfort and reassurance.
Following practice protocols on taking appropriate progress photos and uploading them using the correct software
Skillfully draw blood samples as needed, following protocols to maintain patient safety.
Draw up numbing solutions and reconstitute products as directed by the providers or Clinic Manager.
Charting and Documentation
Document all patient interactions including but not limited to, questions, concerns, and emails.
Accurately chart and document patient information, products regimen, medical history, and procedure details in the EMR
Ensure that all documentation is complete, organized, and easily accessible for providers.
Upload appropriate photos and consents to TouchMD as instructed by Clinic Manager.
Patient Education and Instructions
Communicate pre- and post-procedure instructions to patients, ensuring they are fully informed and prepared for their treatments.
Inform patients of current promotions
Send follow-up emails to reiterate post-care instructions, ensure the patient is healing well, and assist booking follow-up appointments as needed.
Answer patient questions and address concerns, providing exceptional customer service in-person, via phone, and/or via email.
Patient Retention
Schedule further skincare treatments for patients by booking appointments at the end of their procedure (preferred) or by following up with patients in the days after.
Coordinate with the Front Desk staff to secure timely and convenient appointments for patients.
Billing and Administrative Tasks
Enter quotes and bills into NexTech based on the providers recommendations ensuring accuracy and adherence to established procedures.
Collect and manage patient intake forms, ensuring proper documentation and organization.
Proactively inform providers of any relevant information or concerns that may impact the treatment plan.
Read LessThe Front Desk Coordinator plays a crucial role at NOVA Plastic Surgery and Dermatology, ensuring that the patient's experience is second to none. They are the face of the practice, responsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demonstrating exceptional customer service skills, strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities:
Check Patients In and Out
Be a warm welcome to the practice by greeting patients and offering refreshments
Ensure appropriate consents are filled out prior to the patient's appointment
Assist with patient questions
Assist patients browsing the retail displays
Ensure patient has their next appointment booked
Scheduling Appointments
Schedule appointments properly, ensuring that the appointment is booked with the correct provider, for the right treatment, with the proper allotment of time, and the proper spacing if the patient receives multiple treatments.
Contact the waiting list for last-minute openings and communicate scheduling gaps to Front Desk Manager and Clinical Manager as needed.
Adhere to office policies regarding cancellations and no-showed appointments
Confirm appointments that were booked online
Communicate specials and sales to patients
Billing & Payments
Input bills for products
Check applicable rewards points and apply to billing statements
Collect deposits for all appointments
Take payments
Take down insurance information and determine co-pay
Take pre-payments for surgical procedures
Add referral credits into patient charts
Manage online store payments and gift cards
Managing Incoming and Outgoing Calls
Demonstrate exceptional customer service skills over the phone.
Be an excellent source of information for patients calling in with inquiries.
Effectively manage patient requests relating to their records, scheduling, rescheduling, or cancelling appointments.
Be able to redirect calls to the proper staff member as needed.
Complete confirmation calls.
Return voicemails in a timely manner.
Call patients as directed by providers, medical assistants, and management.
Documentation and Handling Patient Records
Document all correspondence with patients
Scan documents into patient charts
Manage records requests
Inventory Management
Assist patients purchasing retail products
Count and restock inventory daily
Check in orders
Communicate with Front Desk Manager and Practice Manager when products/supplies are needed
Fulfill online store orders
Administrative Tasks
Manage incoming and outgoing faxes
Stay up to date on promotions, sales, etc.
Manage cash deposits.
Review applicable reports.
Complete daily tasks as assigned by the Front Desk Manager
Keep the waiting area clean and well stocked.
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