JOB DESCRIPTION
JOB TITLE: Installation TechnicianSTATUS: Non-ExemptDEPARTMENT: OperationsREPORTS TO: Service Delivery ManagerFULL/PART-TIME: Full-Time – Requires on-call hoursLOCATION: Hybrid – Minimum 2 Days p/week in office (Syracuse or Holland Patent, NY). Preferred candidates will be within a 40-mile radius of either office.OUR CULTURE:
At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.
THE MISSION:
To ensure that all Northland products and services are provisioned, installed, and supported with the highest level of service.
SUMMARY ROLES/RESPONSIBILITIES:
• Take ownership of customer installations from start to finish—from initial review of the order through final cutover and validation• Install and configure voice and data services for customers at their locations
• Deliver a professional, high-quality experience during every onsite interaction
• Focus on service activation, equipment setup, and configuration rather than physical cabling or fiber installation
• Work closely with Project Coordinators, Provisioning, and NOC teams to complete installs successfully
• Ensure services are fully installed, tested, and working as expected at the time of cutover
INSTALLATION TECHNICIAN JOB DUTIES:
KEY RESPONSIBILITIESComplete surveys for all products and servicesManage assigned installations from kickoff through completion, ensuring a smooth and successful customer experienceInstall, configure, and troubleshoot Northland products and services onsiteReview service orders and scope of work to make sure everything is delivered as expectedProgram and deploy equipment such as phones, routers, switches, and related devicesPerform service cutovers, including number porting and activationTest and validate all services after installation to confirm everything is working correctlyCoordinate with internal teams to keep installs on track and on timeWork with Project Coordinator and customer to ensure smooth installations.Attend site visits with customer, internal departments, and coordination of work with all pertinent parties (landlords, customers, contractors, internal)Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PC’s, server hardware, configurations and troubleshooting. Keep documentation accurate and complete all required administrative tasks in internal systemsWork with vendors and partners as needed to support installation and service deliveryReserve and manage telephone numbers and update internal systems as requiredAssess customer environments and recommend appropriate configurationsSupport continuous improvement by providing feedback on processes and installation experienceTECHNICAL RESPONSIBILITIES
Configure and troubleshoot basic networking environments, including: Ethernet, TCP/IPVLANs, DHCPQoS, PoEFirewallsDeploy and configure customer-premise equipment such as: IP phonesRouters and switchesVoice and internet-related devicesSupport service provisioning workflows using Northland systems and platformsWork with carrier and vendor partners to support installation and service deliveryCAREER PATH - SENIOR INSTALLATION TECHNICIAN JOB DUTIES:
Includes all essential job duties above Training, assisting, and mentoring other team members. Lead large complex installations for all products, services, and third-party applications. Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience.Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. Acquire and maintain training and certifications as required.SUPERVISORY RESPONSIBILITIES: None
MINIMUM JOB QUALIFICATIONS:
High school degree required, Experience with PC required and ability to work independently. Previous experience in a customer facing technical role (field service, install, or support)A valid driver’s license and transportation Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. Strong Customer service and communications skills Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.PREFERRED JOB QUALIFICATIONS:
Associate degree with 1 –2 years of experience in telephone or electronics experience Familiarity with firewalls and network equipment. Familiarity with hosted phone systems and features Understanding of data networks as applied to VOIP communications. Understanding of voice transmission delivery methods and the types of service provided across copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc. Familiarity with high-speed data, what it’s used for and how it’s delivered. Certifications for A+, Network + and Security +SCORECARD METRICS:
Goalof6% or less of TT opened30 days after installation.Completion of NorthX Installations within 45 days of contract signing.LICENSES/CERTIFICATIONS:
A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to climb, kneel, crouch, reach, sit, stand, walk, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objectsEQUIPMENT AND MACHINES USED:
Ability to use to use voicemail, telephone, calculator, computer, printer, digital telephone, fax machine, cell phoneAbility to use the following software: Microsoft Word, Excel, Outlook Express (E-Mail)ENVIRONMENTAL CONDITIONS:
The employee is subject to the following inside and outside environmental conditions: adverse driving conditions, confined spaces, heights, and noise.
EMPLOYER'S DISCLAIMER:
All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Read LessJOB TITLE: Account Executive / Senior Account Executive
STATUS: Exempt
DEPARTMENT: Sales and Marketing
REPORTS TO: Sales Supervisor
FULL/PART-TIME: Full-time
LOCATION: Hybrid – Minimum 2 Days p/week in office (Syracuse or Holland Patent, NY)
SALARY RANGE: $60,000 - $75,000 Annually + Uncapped Commission Structure tied to revenue attainment. Targeted six figure potential for top performers.
Hunt. Win. Own your territory.
Northland is one of Central New York's longest-standing connectivity providers, and we're expanding our business sales team. We're not looking for order-takers. We're looking for a relentless new-business hunter who knows how to open doors, build pipeline from scratch, and close deals that stick. You'll sell Northland's full suite of business solutions, including fiber-based broadband, voice, and bundled connectivity services, directly to SMB and mid-market decision-makers across Central New York. No channel conflicts. A real territory. Uncapped commission.
What you'll own
Build and manage a self-sourced pipeline through cold outreach, networking, and community presence, not inbound leads handed to youRun the full sales cycle: prospect, qualify, present, negotiate, and closeEngage owners, CFOs, and IT leads, whoever holds the budget and signs the contractPartner with implementation teams to ensure a smooth handoff and a customer who staysKeep your CRM tight and your forecast accurateWhat you bring
3+ years of B2B field sales experience with a proven record of hunting net-new businessComfort with rejection, resilience under a quota, and a bias for actionExperience carrying a revenue number and hitting it consistentlyTelecom, managed IT, software, or technology sales background strongly preferredCRM proficiency and organized pipeline disciplineValid driver's license. You'll be in market, not behind a deskCompensation
Base salary: $60,000 to $75,000 annually
Commission: Uncapped, tied to revenue attainment
OTE (top performers): $100,000+
Senior AE track: Available for candidates with 6 to 8 years of experience.
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Full Job Description:
JOB TITLE: Account Executive / Senior Account Executive
STATUS: Exempt
DEPARTMENT: Sales and Marketing
REPORTS TO: Sales Supervisor
FULL/PART-TIME: Full-time
LOCATION: Hybrid – Minimum 2 Days p/week in office (Syracuse or Holland Patent, NY)
SALARY RANGE: $60,000 - $75,000 Annually + Uncapped Commission Structure tied to revenue attainment. Targeted six figure potential for top performers.
OUR CULTURE:
At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.
THE MISSION:
Create quality connections by building and maintaining relationships in CNY that will contribute to revenue growth & retention.
ACCOUNT EXECUTIVE ROLES/RESPONSIBILITIES:
Sales & Business Development
Manage the full sales cycle from prospecting through close.Proactively generate leads through phone, email, networking, and community events.Conduct structured prospecting and territory planning to ensure consistent results.Build and maintain a healthy pipeline of qualified business prospects.Consultative Selling & Relationship Building
Conduct thorough discovery and qualification using standard sales principles.Identify key decision-makers and influencers within target accounts.Build trust-based relationships by understanding client priorities and challenges.Collaborate with internal teams to ensure smooth implementation and strong customer satisfaction.Present value-based proposals tailored to customer needs.Negotiate pricing and deal terms within company guidelines.Performance tracking & Accountability
Maintain CRM accuracy and track all activities, opportunities, and revenue forecasts.Deliver accurate pipeline and revenue forecasts.Contribute to team quarterly planning.SENIOR ACCOUNT EXECUTIVE SUMMARY ROLES/RESPONSIBILITIES:
The Senior Account Executive has the same responsibilities as the Account Executive. Additional years of experience (6-8) may qualify the Account Executive to transition into this role, which would include a higher quota.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM JOB & SKILLSET QUALIFICATIONS:
3+ years of successful B2B sales or business development experienceProven ability to meet or exceed revenue and activity targetsDemonstrated success generating new business and closing dealsStrong understanding and track record in prospecting, lead generation, qualification, and pipeline managementProficiency with CRM systems and Microsoft Office toolsInitiative: Self-starter who actively creates opportunities and drives resultsProductivity: Manages pipeline efficiently and maintains consistent activity levelsCommunication: Clear, persuasive, and confident in written and verbal deliveryCustomer Focus: Understands client priorities and builds trust-based relationshipsDependability: Follows through on commitments and meets deadlinesFlexibility: Adapts to shifting market conditions and customer feedbackTeamwork: Collaborates across departments to ensure client successC-Level Engagement: Comfortable presenting solutions and ROI to business owners and executivesPREFERRED JOB QUALIFICATIONS:
Telecom, IT, or technology sales experienceLICENSES/CERTIFICATIONS:
A valid driver's license or ability to access transportation to attend work group, customer, and organization meetings is necessary.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
EQUIPMENT AND MACHINES USED:
Ability to use voicemail, telephone, calculator, computer, printer
ENVIRONMENTAL CONDITIONS:
The employee is not substantially exposed to adverse environmental conditions.
EMPLOYER'S DISCLAIMER:
All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.JOB DESCRIPTION
JOB TITLE: Service Delivery Supervisor
STATUS: Exempt
DEPARTMENT: Service Delivery
REPORTS TO: Julie Landers, Director of Service Delivery
FULL/PART-TIME: Full-Time
LOCATION: Hybrid – Minimum 2 Days p/week in office (Syracuse or Holland Patent, NY)
OUR CULTURE:
At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment. We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.
THE MISSION:
The Service Delivery Supervisor leads a high-performing team to deliver seamless, customer-focused telecom solutions. By driving continuous improvement, empowering staff through training, and ensuring consistent execution of processes, this role fosters accountability, efficiency, and exceptional customer experiences, building trust and long-term value for both our teams and customers.
JOB DUTIES:
Installation Execution Supervision
Oversees all installation processes for all Northland Products and Services with advanced technical proficiency and accuracy.Monitors installation execution, timelines, issue resolution, and escalation to support consistent completion throughout the installation process.Ensures appropriate customer communication throughout the installation process to promote customer experience aligned with internal and customer priorities.Maintains workload coverage and adjusts priorities based on customer impact and team capacity.Reinforces pre-install validation, installation standards, and service expectations across technicians and install types.Supports rush order review and approval by assessing urgency, customer impact, resource availability, and installation readiness.Installation Team Leadership
Provides hands-on leadership, feedback, coaching and clear expectations on installation practices and standards as the main technical resource for installation team.Reviews ticket activity, post-cut results, and post-install trouble patterns to improve team performance and follow-through.Identifies training needs, broadens team member responsibilities, and supports continued capability development.Creates, updates, and shares installation procedures, service level expectations, and operational documentation with technicians.Leads team communication and participates in select team meeting leadership.Service Delivery Collaboration
Uses installation data, ticket activity, post-cut results, and workload trends to identify process issues affecting installation quality and customer experience.Partners with key leaders and key service delivery roles to resolve identified dependency, process, or alignment issues affecting installation success.Provides leadership with visibility into installation performance trends, workload coverage, process needs, and team development needs.SUPERVISORY RESPONSIBILITIES:
This role oversees the Installation Technician team.MINIMUM JOB QUALIFICATIONS:
High school degree3+ years of experience in telecom, service delivery, provisioning, or field operationsWorking knowledge of Service Delivery ProcessDemonstrated commitment to continuous improvement and learningExcellent written and oral communications skillsProven ability to lead people through a project from initiative to executionAbility to develop strategies to improve organizational efficiency and effectivenessPREFERRED JOB QUALIFICATIONS:
Bachelor’s Degree2+ years in a leadership or supervisory role5+ Years of telecommunications experienceSCORECARD METRICS:
NorthX Trouble Tickets 5 days after install <3%. (Weekly)30 Day Post Cut Success After Installation >94% (Monthly)LICENSES/CERTIFICATIONS:
A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
EQUIPMENT AND MACHINES USED:
Ability to use voicemail, telephone, calculator, computer, printer.
ENVIRONMENTAL CONDITIONS:
The employee is subject to inside and outside environmental conditions, extreme cold, extreme heat, adverse driving conditions, confined spaces, heights, noise, vibration, hazards, atmospheric conditions, and oils.
EMPLOYER'S DISCLAIMER:
All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Read Less