Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: Intake Manager
Position SummaryNorthern Ohio Recovery Association (NORA), a nonprofit organization committed to promoting long-term recovery and wellness through peer-based support and evidence-based treatment services, is seeking a highly responsible Intake Specialist/Assessment Clinician. The Intake Specialist / Assessment Clinician serves as a member of the Northern Ohio Recovery
Association (NORA) clinical and administrative support team and is responsible for central
intake, assessment, referral, and admission coordination for individuals seeking mental health
and addiction treatment services. Under general supervision, this position provides individual,
group, biopsychosocial assessment, and referral services across all levels of care and works as
part of an interdisciplinary team to identify and address the complex needs of persons seeking
chemical dependency and mental health services.
Coordinate central intake functions for clients accessing substance use disorder and mental health treatment services at Northern Ohio Recovery Association, including screening, intake scheduling, admission coordination, referral management, and service follow-up.
Complete timely, accurate, and non-biased biopsychosocial assessments; gather clinical, psychosocial, and presenting-need information; and support level-of-care recommendations using DSM-5 and ASAM-informed clinical practice standards.
Provide diagnostic impressions and treatment recommendations consistent with scope of licensure, agency procedures, and applicable regulatory standards.
Deliver individual and group services, as assigned, and coordinate referrals to internal and external providers across the continuum of care.
Maintain accurate, complete, and timely documentation to support clinical quality, utilization review, fiscal integrity, billing compliance, and audit readiness.
Monitor admission and discharge status, client level-of-care information, restrictions, special concerns, treatment planning needs, and unusual events, while ensuring continuity of care and effective communication among team members.
Support crisis resolution, eligibility determination, and follow-up coordination related to admission criteria and ongoing client service needs.
Participate as an active member of the multidisciplinary team and collaborate with clinical and non-clinical leadership on quality assurance, peer review, supervision, utilization monitoring, data collection, and performance improvement activities.
Assist in the implementation of emergency procedures, admissions protocols, workflow improvements, and service access processes that promote safe, efficient operations.
Participate in supervision, required trainings, and ongoing professional development activities, and assist with orientation or training of student interns as assigned.
Represent NORA professionally with clients, families, referral sources, community partners, employers, faith-based organizations, and other agencies, and effectively communicate program strengths and available services.
Ensure client records and service delivery practices remain in compliance with applicable state, payer, and accreditation requirements.
General RequirementsAbility to recognize emergencies and life-threatening situations and respond calmly, appropriately, and effectively.
Strong verbal and written communication skills, with the ability to engage clients, families, visitors, community representatives, and multidisciplinary team members in a professional and respectful manner.
Strong organizational skills, customer service skills, and ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to provide trauma-informed, person-centered care that reflects dignity, cultural responsiveness, and respect for diverse populations.
Ability to work effectively within a team structure while also being self-directed and using sound independent judgment within scope of role.
Ability to adapt to changing operational demands, reimbursement requirements, regulatory expectations, and managed care environments.
Ability to contribute ideas for process improvement, support agency initiatives, and help advance high-quality client care.
Knowledge of integrated treatment approaches for co-occurring mental health and substance use disorders, including familiarity with the Integrated Dual Disorder
Treatment model or similar evidence-informed practices.
Education and Licensure RequirementsMaster’s degree in Social Work, Counseling, Marriage and Family Therapy, or a closely related behavioral health field is required.
Current Ohio licensure as LISW, LPCC, IMFT, LICDC, or equivalent is preferred/required based on position classification and scope of services.
A master’s degree in counseling or social work with current Ohio licensure as LPC, LSW, or LMFT may be considered if independent licensure can be obtained within one year of hire.
Candidates must maintain current licensure, certification, continuing education, and ethical practice standards required by their respective professional board or credentialing body.
Experience and Training RequirementsMinimum of three years of behavioral health clinical experience required.
At least two years of experience providing assessment, referral, intake, or related clinical access services preferred.
Demonstrated experience with behavioral health documentation, diagnosis, treatment planning, referral coordination, and customer service follow-up required.
Knowledge, Skills, and CompetenciesWorking knowledge of DSM-5, ASAM Criteria, biopsychosocial assessment, crisis intervention, and evidence-informed therapeutic and engagement skills is required.
Extensive knowledge of mental health disorders, substance use disorders, co-occurring conditions, and appropriate treatment interventions is strongly preferred.
Ability to communicate effectively with team members and healthcare professionals to coordinate care and exchange information relevant to client treatment goals.
Ability to support clients and families in understanding treatment needs, recovery goals, service options, and the value of continued engagement in care.
Ability to interact with clients, family members, and community stakeholders in a culturally sensitive, respectful, and dignified manner.
Work Environment and ScopeThis position functions within a multidisciplinary behavioral health setting that serves individuals with substance use, mental health, and co-occurring needs through a recovery-oriented model of care. The employee must be able to manage competing demands, maintain documentation accuracy, protect confidential information, and uphold agency standards related to service quality, compliance, and professionalism.
Compensation & BenefitsCompetitive salary commensurate with experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Amount of TravelMinimal, mostly confined to the Ohio Area.
Salary Range● This is a paid position and salary will be rated based on experience.
Read LessOrganization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: C-Suite Team
Position SummaryNorthern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions.
Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking
Prepare meeting materials, agendas, and assist with internal communications
Coordinate cross-department communication to ensure alignment on priorities and initiatives
Track action items and support leadership in maintaining accountability across teams
Support and coordinate intake processes, ensuring timely response to inquiries and referrals
Serve as a liaison between intake staff, program teams, and leadership
Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access
Assist in maintaining organized intake documentation and communication logs
Serve as primary or backup front desk support as needed
Greet clients, visitors, and partners in a professional and welcoming manner
Answer and route incoming calls; manage voicemail and general inquiries
Ensure a positive, respectful, and recovery-oriented environment at the front office
Act as a central point of communication between departments, ensuring timely information flow
Assist in coordinating schedules, meetings, and program-related activities
Support internal communication efforts to improve efficiency and reduce gaps
Maintain organization and readiness of front office and shared spaces
Coordinate mail, deliveries, and basic office logistics
Monitor and maintain office supplies as needed
Maintain confidentiality of client and organizational information
Ensure accurate and timely documentation of intake and administrative processes
Support adherence to organizational policies and procedures
Perform other duties as assigned to support organizational capacity and mission delivery.
QualificationsAssociate’s or Bachelor’s degree in Business Administration or related field preferred
Minimum of 2–4 years of administrative, intake coordination, or front office experience
Experience supporting leadership and/or multi-department coordination preferred
Strong organizational and time management skills
Excellent verbal and written communication skills
High attention to detail and ability to manage multiple priorities
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to work independently and collaboratively in a fast-paced environment
Preferred SkillsExperience in behavioral health, healthcare, or human services settings
Experience coordinating intake, admissions, or client-facing workflows
Strong customer service and conflict resolution skills
Ability to manage high-volume communication and prioritize effectively
Experience working with confidential information and maintaining discretion
Ability to anticipate needs and proactively support leadership
Strong documentation and tracking skills
Ability to model recovery-oriented principles and maintain a professional, welcoming presence
Compensation & BenefitsCompetitive salary commensurate with experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Amount of TravelMinimal, mostly confined to the Ohio Area.
Salary Range● This is a paid position and salary will be rated based on experience.
Read LessOrganization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: Program Manager
Position SummaryNorthern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a compassionate and skilled Youth Counselor to provide behavioral health and substance use treatment services to adolescents and their families. The Youth Counselor is responsible for conducting assessments, developing treatment plans, facilitating individual, group, and family counseling services, providing case management, and supporting positive youth development. This position works collaboratively with families, schools, referral sources, and community partners to promote successful treatment outcomes and long-term recovery. The Youth Counselor is expected to model professionalism, recovery principles, prosocial behavior, and trauma-informed care practices.
Provide individual, group, and family counseling services to adolescents and their families.
Prepare and facilitate psychoeducational groups, recovery-focused groups, and therapeutic activities.
Conduct comprehensive behavioral health and substance use assessments, including biopsychosocial, family, cultural, and substance use evaluations.
Develop, implement, and update individualized treatment plans in accordance with agency, payer, and regulatory requirements.
Monitor client progress and modify treatment interventions as appropriate.
Support clients in developing recovery skills, healthy coping strategies, and positive decision-making behaviors.
Provide case management services to assigned clients.
Coordinate referrals and linkages to community resources, educational services, behavioral health providers, and other support systems.
Serve as a liaison between clients, families, schools, juvenile justice agencies, and community partners.
Participate in multidisciplinary treatment planning and care coordination activities.
Maintain accurate, complete, and timely clinical documentation, including assessments, treatment plans, progress notes, discharge summaries, and required reports.
Ensure compliance with agency policies, CARF standards, Ohio Department of Behavioral Health requirements, Medicaid regulations, and applicable funding requirements.
Participate in quality improvement, utilization review, and audit activities as assigned.
Recognize and respond appropriately to crisis situations, safety concerns, and mandatory reporting requirements.
Utilize trauma-informed, culturally responsive, and person-centered approaches in service delivery.
Maintain professional boundaries and ethical standards in accordance with licensing requirements and agency policies.
Participate in supervision, staff meetings, trainings, and professional development activities.
Represent NORA professionally with families, referral sources, schools, juvenile justice agencies, and community partners.
Assist with outreach, engagement, and education efforts related to youth behavioral health and recovery services.
Promote a positive image of NORA and its mission throughout the community.
QualificationsMaster's Degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a closely related behavioral health field required.
Current Ohio licensure as an LSW, LPC or LICDC required.
Must maintain active licensure and all continuing education requirements.
Minimum of two (2) years of experience working with adolescents in behavioral health, substance use treatment, school-based services, juvenile justice, or a related field preferred.
Experience providing individual, group, and family counseling services preferred.
Experience working with youth experiencing substance use disorders, mental health concerns, trauma, or co-occurring disorders preferred.
Preferred SkillsKnowledge of adolescent development, family systems, and evidence-based treatment practices.
Experience conducting behavioral health and substance use assessments.
Strong crisis intervention and de-escalation skills.
Experience facilitating youth groups and psychoeducational programming.
Familiarity with DSM-5 diagnostic criteria and treatment planning.
Strong documentation, organizational, and time management skills.
Ability to build rapport with youth, families, schools, and community partners.
Experience working within behavioral health, substance use treatment, or juvenile justice settings.
If in personal recovery, a minimum of two (2) years of continuous recovery is preferred.
Compensation & BenefitsCompetitive salary commensurate with experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Amount of TravelMinimal, mostly confined to the Ohio Area.
Salary Range● This is a paid position and salary will be rated based on experience.
model in the adherence to policies.
I have read and understood this explanation and job description.
Signature:_____________________________________ Date:______________________
Job Description: Intake Specialist
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports To: Intake Manager
Supervises: None
Position Summary
Northern Ohio Recovery Association (NORA), a nonprofit organization committed to promoting long-term recovery and wellness through peer-based support and evidence-based treatment services, is seeking highly motivated Intake Specialists to support client access, engagement, assessment, and admission services.
The Intake Specialist serves as a member of NORA's clinical and administrative support team and is responsible for facilitating intake, referral, assessment, admission coordination, and service engagement activities. NORA utilizes a tiered Intake Specialist model consisting of Intake Specialist positions, allowing staff to develop professionally while supporting individuals seeking behavioral health and recovery services.
All Intake Specialists are expected to model professionalism, recovery principles, prosocial behavior, customer service excellence, and a commitment to timely access to care.
Essential Responsibilities (All Levels)
Client Access & Intake CoordinationCoordinate intake, screening, referral, and admission activities.Respond to inquiries from clients, families, referral sources, and community partners.Schedule assessments, admissions, and appointments across programs and levels of care.Verify insurance, benefits, and eligibility information.Assist clients in navigating available treatment and recovery services.Monitor referrals and ensure timely follow-up and engagement.Support continuity of care through effective communication and coordination.Documentation & ComplianceMaintain accurate, complete, and timely documentation.Ensure compliance with agency, payer, accreditation, and regulatory requirements.Support utilization review, audit readiness, and quality improvement activities.Protect confidential information in accordance with HIPAA and agency policies.Team CollaborationCollaborate with clinical, medical, residential, recovery support, and administrative staff.Participate in team meetings, supervision, training, and professional development activities.Assist with workflow improvements and service access initiatives.Represent NORA professionally with clients, referral sources, community partners, and stakeholders.Career Ladder & Additional Responsibilities
Intake Specialist I
Position Focus
The Intake Specialist I serves as the initial point of contact for many individuals seeking services and is responsible for intake coordination, referral management, admissions support, scheduling, customer service, and client engagement activities.
Additional Responsibilities
Conduct preliminary screenings and information gathering.Coordinate referral and admission processes.Verify insurance and eligibility information.Schedule assessments, admissions, and clinical appointments.Maintain intake records and client tracking systems.Conduct follow-up outreach to prospective clients and referral sources.Assist clients with admissions paperwork and orientation processes.Support intake workflow and service access initiatives.Education & Credential RequirementsHigh School Diploma or GED required.Associate degree in Human Services, Social Work, Psychology, Behavioral Health, or related field preferred.Current Ohio CDCA preferred.Equivalent experience in healthcare, behavioral health, customer service, admissions, or human services may be considered.Experience RequirementsExperience in customer service, healthcare, behavioral health, admissions, intake coordination, call center operations, or human services preferred.Experience working with individuals experiencing substance use disorders, mental health concerns, or social service needs preferred.Experience Requirements
Minimum of two (2) years of behavioral health, addiction treatment, mental health, assessment, intake, or related clinical experience preferred.Experience conducting biopsychosocial assessments, treatment recommendations, referral coordination, and documentation strongly preferred.Knowledge, Skills & Competencies (All Levels)Strong customer service and client engagement skills.Excellent verbal and written communication abilities.Strong organizational, time management, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Ability to build rapport with clients, families, referral sources, and community partners.Ability to work independently while functioning effectively within a multidisciplinary team.Commitment to trauma-informed, person-centered, and recovery-oriented care.Ability to maintain confidentiality and professional boundaries.Demonstrated professionalism, accountability, and sound judgment.Preferred Skills
Experience working within behavioral health, substance use treatment, healthcare, or human services environments.Familiarity with electronic health records (EHR) and documentation systems.Knowledge of Medicaid, managed care, and insurance authorization processes.Familiarity with community resources and referral networks.Working knowledge of DSM-5 and ASAM Criteria (Intake Specialist II).Experience conducting biopsychosocial assessments and clinical documentation (Intake Specialist II).Bilingual abilities are a plus.Compensation & Benefits
Competitive compensation based on experience, credentials, and position level.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Licensure and certification support opportunities.
Amount of Travel
Minimal; primarily within the Greater Cleveland area.
Salary Range
This is a paid position and compensation will be based on education, licensure, experience, and position level.
Schedule (25 hours per week)
Monday: 10:00 AM – 3:00 PM
Tuesday: 10:00 AM – 3:00 PM
Thursday: 10:00 AM – 3:00 PM
Friday: 10:00 AM – 3:00 PM
General Expectations
The employee is expected to adhere to all NORA policies and procedures and serve as a role model in demonstrating professionalism, ethical conduct, accountability, recovery principles, and prosocial behavior. Staff are expected to contribute to a welcoming, efficient, and recovery-oriented experience for all individuals seeking services.
Acknowledgement
I have read and understand the responsibilities outlined in this job description.
Signature: _______________________________________
Date: ______________________
Read LessJob Description: Clinical Intern
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio (Outpatient & Residential Settings)
Reports To: Clinical Supervisor / Licensed Counselor (LISW, LPCC, or equivalent)
Supervises: None
Position Summary
Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a motivated and professional Clinical Intern.
The Clinical Intern will gain hands-on experience across multiple service areas, including outpatient counseling, residential treatment support, and intake/assessment processes. Under the supervision of a licensed clinician, the intern will develop clinical skills, documentation competency, and an understanding of integrated behavioral health services. This role is expected to model professionalism, ethical conduct, recovery principles, and prosocial behavior.
Key Responsibilities
Outpatient Clinical Services
Observe and participate in individual and group counseling sessions under supervision
Assist in implementing treatment plans and clinical interventions
Support documentation of services in accordance with clinical and regulatory standards
Learn and apply evidence-based practices (e.g., CBT, MI, trauma-informed care)
Residential Program Support
Support clinical and recovery-oriented programming within residential settings
Assist with group facilitation, skill-building activities, and client engagement
Observe client behavior and support a safe, structured environment
Collaborate with Behavioral Health Technicians and clinical staff
Intake & Assessment Support
Assist with intake processes, including client interviews and data collection
Observe and support biopsychosocial assessments and screening tools
Help ensure accurate and timely documentation of intake information
Support coordination of admissions and referrals as needed
Documentation & Compliance
Complete clinical documentation under supervision, ensuring accuracy and timeliness
Learn standards related to Medicaid, Ohio DBH, and accreditation requirements
Maintain confidentiality in accordance with HIPAA and organizational policies
Professional Development
Participate in individual and group supervision sessions
Engage in training opportunities and clinical learning activities
Demonstrate growth in clinical judgment, communication, and ethical practice
Seek and incorporate feedback to improve performance
Qualifications
Currently enrolled in a Bachelor’s or Master’s program in Social Work, Counseling, Psychology, or related field
Eligible for internship or practicum placement through an accredited program
Interest in substance use disorder treatment and recovery services
Strong interpersonal and communication skills
Ability to maintain confidentiality and professional boundaries
Willingness to learn and accept supervision
Preferred Skills
Exposure to behavioral health, human services, or recovery environments
Basic understanding of counseling theories or evidence-based practices
Strong organizational and documentation skills
Ability to engage respectfully with diverse populations
Comfort working in both clinical and residential settings
Ability to model recovery-oriented principles and maintain a professional presence
Travel
Minimal; may include travel between program sites within the Cleveland area
Compensation
Unpaid internship or stipend-based (based on program requirements and funding availability)
General Expectations
The Clinical Intern is expected to adhere to all NORA policies and procedures and serve as a role model in demonstrating professionalism, ethical conduct, and recovery-oriented values. Interns must maintain appropriate boundaries, actively participate in supervision, and demonstrate a commitment to learning and growth.
Job Description: Behavioral Health Technician
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: Program Manager
Position Summary
Northern Ohio Recovery Association (NORA), a nonprofit organization committed to promoting longterm
recovery and wellness through peer-based support and evidence-based treatment services, is
seeking an experienced and dynamic Behavioral Health Technician. This role will be responsible for
keeping order and security in the facility, monitoring the clients and assisting them with their needs and
expected to model recovery principles and prosocial behavior.
Key Responsibilities
● Monitoring the sign in/out book
● Monitoring all program activities and maintaining a record of them in the shift log book
● Advocating for client's daily necessities
● Answering residents' questions that do not demand a counselor's immediate attention
● Supervising clients as they complete daily chores
● Facilitating recreational activities for residents
● Monitoring telephone usage
● Collecting urine sample and breath tests from residents as needed
● Ensuring afterhours order and security at the facility
● Documenting any unusual incidents that occur during a shift to the Clinical Director
● Enforcing all program rules and regulations
● Driving clients to and from appointments (if applicable)
● Observing and documenting clients while they take medications
● Responsible for orienting new residents to the home and ensure that all policies and procedures are
explained to new residents
● Ensure that house meetings occur weekly and all residents are in attendance.
● Will be present in the home at least four days a week (dependent upon the individual’s schedule) to
ensure the house is free from alcohol and illicit substances, residents are following the Code of
Conduct, there are no prohibited items in the home, and to check on resident
● Responsible for examining the physical property four days a week, spending enough time at the
home to be ensure that residents are accounted for and do not need additional support, and the
house is free from substance use
● Responsible to be available in case any resident needs additional support or has a question.
● Responsible for helping monitor residents for any potential warning signs concerning the recurrence
of symptoms and refer them for more support
● Responsible to check in with the residents on a daily basis.
● Responsible to meet with residents at least weekly to discuss and document their recovery plans
● Responsible for ensuring that the safety equipment in the home is in working order
● Will be responsible for being on site whenever clients are present, including overnights and
weekends (dependent upon the individual’s schedule)
Qualifications
● If the applicant has a history of substance use, a minimum of two (2) years of continuous sobriety is
required (actively working a program of recovery)
● Ability to maintain an orderly and constructive atmosphere and ensure the equitable treatment of
residents
● Ability to work independently without supervision
● Ability to be assertive and consistent in dealings with clients and cope effectively in crisis situations
● Basic knowledge of crisis intervention skills
Preferred Skills
● Good verbal and interpersonal communication skills
Compensation & Benefits
● Competitive salary commensurate with experience.
● Health, dental, and vision insurance.
● Paid time off and holidays.
● Professional development opportunities.
Amount of Travel
● Minimal, mostly confined to the Ohio Area.
Salary Range
● This is a paid position and salary will be rated based on experience
Read LessJob Description: Counselor
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: Lead Counselor
Position Summary
Northern Ohio Recovery Association (NORA), a nonprofit organization committed to promoting
long-term recovery and wellness through peer-based support and evidence-based treatment
services, is seeking an experienced and dynamic Counselor. This role will be responsible for
responsible for providing direct counseling and case management services to adult clients. This
position facilitates group and individual sessions, conducts comprehensive assessments, and
develops individualized treatment plans to support recovery and improve client outcomes.
Key Responsibilities
● Facilitate group, individual, and family counseling sessions as assigned.
● Prepare and deliver educational lectures and psychoeducational groups focused on substance use,
relapse prevention, and recovery skills.
● Conduct comprehensive client assessments, including drug/alcohol evaluations, psychosocial
assessments, family histories, and cultural evaluations.
● Develop, implement, and update individualized treatment plans in accordance with agency policies
and regulatory standards.
● Provide ongoing case management for assigned clients, including referrals, coordination with
community resources, and liaison work with outside agencies.
● Maintain accurate, complete, and timely clinical documentation, including progress notes, reports,
and discharge summaries.
● Monitor client progress and adjust treatment approaches as needed to promote recovery.
● Supervise client activities and ensure adherence to program rules and expectations.
● Participate in team meetings, case reviews, and training sessions as required.
● Uphold NORA’s mission and values in all interactions with clients, colleagues, and the community.
● Other duties as assigned.
Qualifications
● Minimum of two (2) years of experience in a related counseling or behavioral health field.
● Demonstrated competence in the twelve core functions of chemical dependency counseling.
● Strong interpersonal, written, and verbal communication skills.
● Experience facilitating group counseling sessions.
● Ability to work effectively as part of a multidisciplinary team.
● If in personal recovery, must have a minimum of two (2) years of sobriety.
● Bachelor’s degree preferred.
Preferred Skills
● LCDC, LSW, or LPC credential.
● Experience with electronic health records (EHR) and clinical documentation systems.
● Familiarity with trauma-informed care, motivational interviewing, and cognitive-behavioral therapy
techniques.
● Strong organizational and time-management abilities.
● Experience providing culturally competent services to diverse populations.
Compensation & Benefits
● Competitive salary commensurate with experience.
● Health, dental, and vision insurance.
● Paid time off and holidays.
● Professional development opportunities.
Amount of Travel
● Minimal, mostly confined to the Ohio Area.
Salary Range
● Based on experience
General Sign-off
● The employee is expected to adhere to all company policies and to act as a role
model in the adherence to policies.
I have read and understood this explanation and job description.
Signature:_____________________________________ Date:______________________
Read LessJob Description: Peer Support Specialist
Organization: Northern Ohio Recovery Association (NORA)
Website: www.norainc.org
Location: Cleveland, Ohio
Reports to: Peer Support Supervisor
Position Summary
Northern Ohio Recovery Association (NORA), a nonprofit organization committed to promoting long-term recovery and wellness through peer-based support and evidence-based treatment services, is seeking a compassionate and dependable Peer Support Specialist. This role provides recovery-focused support services to individuals engaged in NORA’s treatment and recovery programs. Drawing upon personal lived experience and professional training, the Peer Support Specialist assists clients in achieving and maintaining long-term recovery, building life skills, navigating services, and developing healthier coping strategies. The Peer Support Specialist serves as a role model, advocate, mentor, and resource for individuals in all stages of recovery.
Key Responsibilities
● Provide one-on-one and group peer support services rooted in recovery principles and personal lived experience.
● Assist clients in identifying strengths, making recovery plans, and setting achievable goals.
● Help clients navigate treatment services, community resources, and recovery supports.
● Model positive recovery behaviors and support clients in developing healthy coping skills.
● Support clients in accessing social services, housing, employment resources, and transportation as needed.
● Document all services accurately and timely in the electronic health record (EHR).
● Maintain appropriate boundaries and uphold ethical standards for peer support.
● Collaborate with clinical, prevention, and recovery support teams to coordinate care.
● Participate in case reviews, team meetings, and individualized service planning when appropriate.
● Lead or co-facilitate recovery activities, groups, workshops, and community engagement events.
● Advocate for client needs and empower individuals to speak for themselves whenever possible.
● Uphold confidentiality and adhere to HIPAA and organizational policies.
● Engage in ongoing training and supervision to maintain certification and enhance skills.
● Perform other duties as assigned to support the mission of NORA.
● Other duties as assigned.
Qualifications
● Demonstrated lived experience with substance use recovery or mental health recovery and a minimum of two (2) years of sustained recovery.
● Strong communication, interpersonal, and active listening skills.
● Ability to establish trust and rapport with diverse individuals and communities.
● Basic computer proficiency and willingness to learn electronic documentation systems.
● Ability to maintain professionalism, boundaries, and confidentiality.
● Ability to work independently and as part of a team.
● Must possess a valid Ohio driver’s license and meet agency insurance requirements (if transporting clients).
● Ohio Certified Peer Recovery Supporter (CPRS)
● Completion of required OhioMHAS peer support training and supervision standards.
● Certification in CPR/First Aid (or willingness to complete upon hire).
● Relevant work experience may be considered in place of academic requirements.
Preferred Skills
● Experience working in behavioral health, recovery housing, or community-based recovery programs.
● Familiarity with local recovery communities, support groups, and community resources.
● Knowledge of motivational interviewing or strength-based approaches.
● Ability to de-escalate and support individuals in crisis.
Compensation & Benefits
● Competitive salary commensurate with experience.
● Health, dental, and vision insurance.
● Paid time off and holidays.
● Professional development opportunities.
Amount of Travel
● Minimal, mostly confined to the Ohio Area.
Salary Range
● This is a paid position and salary will be rated based on experience.
Read Less