We are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Qualifications:
Hours are M-F 9am- 5pm, 10am-6pmPrevious experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsCompany DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read LessWe are seeking to add a Data Entry Clerk to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.
Responsibilities:
Enter variety of data using current technologyPrepare and sort documents for data entryCreate and maintain logs for tracking purposesReview and enter data updates in the systemsReview discrepancies in data received3+ years experience10pm-6am SouthfieldQualifications:
Previous experience in data entry or other related fieldsExcellent typing skillsStrong organizational skillsDeadline and detail-orientedCompany DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read LessDescription of position: The Logistic Coordinator is responsible for managing, planning, and executing transportation, storage, and delivery of resources to meet customer and project requirements.
SHIFT 6PM-2AM M-F
Essential Duties & Responsibilities:
• Responsible for Routing and scheduling of carrier personnel.
• Provide support to Business Executive team.
• Responsible for processing new account information.
• Manage data base and spreadsheets for material requirements.
• Key role in customer experience and with outside sales team in building and maintain positive customer relationships.
• Respond to customer supply inquires.
• Order supplies as requested.
• May require some travel when needed for supply or specimen pick-ups.
• Maintain a steady flow of communication.
• Maintain proper filing and record procedures.
• Maintain positive work ethics.
• Other duties as assigned.
Requirements:
• Proficient in Microsoft word, Excel, and basic computer skills.
• Ability to prioritize and multi-task.
• Strong organizational skills.
• Deadline and detail oriented.
• Able to work in a fast-paced work environment.
• Effective communication skills.
• Minimum Education: High school diploma preferred.
Job Summary:
Northwest Labs is seeking a dependable and skilled Phlebotomist to join the team at Neurointerventional Pain Management in Allen Park and Monroe, Michigan. You will be responsible for drawing blood from patients, preparing blood and toxicology specimens for medical testing, and ensuring accurate documentation of procedures. The ideal candidate will have excellent communication skills, a compassionate demeanor, strong attention to detail, and a commitment to providing high-quality patient care. Experience in a busy or high-volume clinic setting strongly preferred.
Key Responsibilities (including but not limited to):
Travel between the Monroe and Allen Park clinic to perform venipuncture and capillary puncture to collect blood specimens from patients.Placing intravenous (IV) cathetersLabel and prepare blood and toxicology specimens for laboratory testing in accordance with established protocols.Verify patient information and maintain accurate records of procedures performed.Provide exceptional customer service and ensure patient comfort and safety throughout the blood/tox collection process.Adhere to infection control and safety guidelines to maintain a clean and sterile work environment.Collaborate with healthcare professionals to coordinate specimen collection and processing.Requirements
High school diploma or equivalent.Completion of an accredited phlebotomy training program AND at least 2 years of work experience in blood drawing.Strong attention to detail and accuracy in specimen labeling and documentation.Excellent interpersonal and communication skills.Ability to work efficiently in a fast-paced healthcare environment.Familiarity with medical terminology and basic laboratory procedures.Commitment to maintaining patient confidentiality and privacy.Preferred Qualifications:
Previous experience working in a healthcare setting.Proficiency in electronic health record (EHR) systems, experience with Practice Fusion is a plusShift: 8am - 4pm
Tuesday - Allen Park
Wednesday - Monroe
Thursday - Monroe
Friday - Allen Park
Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read Less
North West Labs is looking for experienced drivers to do pickups across the State of Michigan.
We are looking for people with dependable transportation and great work ethic.
Job starts at $18-$20 per hour plus mileage reimbursement.
Hours: 9am-5pm or 10am-6pm
Must have reliable transportation. Use of own vehicle is a must.
Position is 1099
Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read Less
Lead Phlebotomist
Position Summary
The Lead Phlebotomist is responsible for overseeing daily phlebotomy operations, providing leadership and training to phlebotomy staff, ensuring compliance with Northwest Labs policies and procedures, and supporting client accounts as needed. This role serves as a clinical resource for both laboratory personnel and medical office staff while helping maintain high standards of patient care, specimen collection, and operational efficiency.
Essential Duties and Responsibilities
Leadership & Scheduling
Coordinate and manage schedules for mobile and float phlebotomists to ensure adequate staffing coverage across all assigned locations.Monitor staffing needs and adjust schedules to address operational demands and account requirements.Assist with workforce planning to ensure seamless patient service and specimen collection operations.Training & Education
Train and onboard new phlebotomists on Northwest Labs policies, procedures, specimen collection protocols, safety standards, and customer service expectations.Provide ongoing education and competency training for current phlebotomy staff regarding evolving company policies, regulatory requirements, and best practices.Conduct periodic skills assessments and provide coaching to support staff development and performance improvement.Clinical Support
Serve as a subject matter expert for phlebotomy procedures and laboratory specimen collection.Answer educational and procedural questions from medical offices, clinical staff, and laboratory personnel.Ensure compliance with all laboratories, OSHA, HIPAA, and infection control standards.Account Coverage & Operations
Provide phlebotomy coverage for client accounts experiencing staffing shortages or increased patient volume.Perform venipuncture, capillary collections, and other specimen collection procedures according to established protocols.Ensure proper specimen handling, labeling, documentation, and transportation requirements are met.Maintain positive relationships with clients, patients, and healthcare providers.Quality & Compliance
Promote adherence to Northwest Labs standards of practice and quality assurance initiatives.Assist in identifying process improvements and implementing operational efficiencies.Maintain accurate records and documentation as required by company policies and regulatory agencies.Qualifications
Required
High school diploma or equivalent.Certified Phlebotomy Technician (CPT) or equivalent certification preferred.Minimum of 3 years of phlebotomy experience.Previous leadership, training, or supervisory experience preferred.Strong knowledge of specimen collection techniques, laboratory procedures, and regulatory requirements.Excellent communication, organizational, and problem-solving skills.Ability to work independently and manage multiple priorities.Valid driver’s license and reliable transportation.Schedule
Full-time position.Flexibility to work varying hours based on operational needs and staffing requirements.Travel between client accounts and office locations may be required.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read LessJob Summary:
We are seeking a reliable, organized, and client-focused Genetic Testing Coordinator to join our growing team. This role involves coordinating genetic testing services across multiple office locations while providing excellent patient interaction and administrative support. The ideal candidate is comfortable navigating electronic medical records (EMRs), handling insurance prior authorizations, and traveling locally between offices.
Key Responsibilities:
Navigate and manage patient information through EMR systems accurately and efficientlyProvide professional, compassionate, and client-facing support throughout the testing processObtain insurance prior authorizations and verify patient coverage as neededCollect oral swab specimens following proper collection protocols and proceduresTravel between multiple office locations as scheduledMaintain accurate documentation and ensure compliance with confidentiality standardsCommunicate effectively with providers, office staff, laboratories, and patientsEnsure timely handling and transport of collected specimens when necessaryRequirements & Qualifications:
Strong computer skills and experience working with EMR systems preferredExcellent communication and customer service skillsAbility to work independently and manage time efficientlyReliable personal vehicle and valid driver’s license required for travel between officesComfortable traveling locally on a regular basisAbility to work flexible hours between 8:00 AM – 6:00 PMExperience with insurance prior authorizations is preferredMedical office, healthcare coordination, or specimen collection experience is a plusWork Environment:
This position requires both administrative and patient-facing responsibilities in a healthcare office setting. Candidates should be adaptable, professional, and comfortable working in multiple locations throughout the work week.
Mileage reimbursement
Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.Company DescriptionAt NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients. Read Less