Who We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.
Position Summary
The Installation Specialist is responsible for executing security system installations within defined budget and project constraints while maintaining the highest standards of quality and customer service. This role ensures all installations are completed safely, efficiently, and in alignment with company standards and customer expectations.
The Installation Specialist serves as the front-line point of contact for clients in the field, maintaining strong communication and professionalism throughout each project. This role also collaborates closely with sales, project management, and operations teams to ensure successful project delivery and achievement of gross profit targets.
Essential Duties and Responsibilities:
· Execute installation of security systems including CCTV, access control, intrusion detection, intercoms, and related low-voltage systems
· Ensure all installations meet company standards for quality, safety, and code compliance
· Deliver superior customer service by maintaining professionalism and clear communication on job sites
· Serve as the primary on-site client contact during installations, addressing questions, concerns, and technical issues
· Collaborate with project managers, sales staff, and operations teams to align installations with project timelines and budget requirements
· Perform system testing, troubleshooting, and final commissioning to ensure optimal system functionality
· Maintain detailed installation documentation including job logs, as-built drawings, and system configurations
· Obtain customer signature upon job completion to confirm satisfaction and project closure
· Train clients on basic system operation and provide post-installation support as needed
· Follow all safety protocols and maintain a clean, organized work environment at all times
Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
· Minimum of 2 years of experience in security system installation or related low-voltage field
· Strong working knowledge of CCTV, access control, intrusion detection, intercom, and related systems
· Ability to read and interpret blueprints, schematics, and technical drawings
· Proficiency with hand tools, power tools, meters, and diagnostic equipment
· Strong troubleshooting and problem-solving skills
· Excellent communication and customer service skills
· Ability to work independently and collaboratively in a team environment
· Valid driver’s license with clean driving record
· Ability to travel to job sites as required
· Must be able to pass background check and drug screening per company and client requirements
· OSHA 10 Certification required
· Florida FASA/BASA License required or ability to obtain before hire (for applicable Florida projects)
Education & Experience:
· Minimum 2 years of industry experience required
· High school diploma or GED required
· Technical school or relevant certifications (BICSI, NICET, ESA, or manufacturer-specific training) preferred
Company Benefits & Perks:
· ESOP – Employee Stock Ownership Program
· 401(k) Retirement Plan
· HSA/PPO health plans, dental, vision, and supplemental life insurance
· Annual Profit-Sharing Bonus
· Paid Sick & Mental Health Leave: 5 days (annually)
· Vacation Days based on years of service:
o 1–4 years: 8 days
o 5+ years: 13 days
· Recognition and Rewards Program
· Social Responsibility Day (1 paid volunteer day annually)
· 8 Paid Holidays
· Personal Floating Holiday (8 hours annually)
· Magellan Employee Assistance Program
AAP / EEO Statement:
NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.
Read LessWho We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities
Position Summary:
The National Account Manager drives revenue growth by selling NAVCO’s industry-leading security solutions to multi-site and enterprise customers. As a trusted reseller and integrator, this role blends strategic account management with consultative selling across assigned and national markets. Success requires ownership of the full sales cycle, strong customer relationships, and the agility to support accounts wherever they operate.
Essential Duties and Responsibilities:
· Drive personal sales efforts with key accounts within the assigned geographic region, planning and conducting frequent customer meetings to establish NAVCO as the primary electronic security systems provider.
· Identify and develop new business opportunities through prospecting efforts in defined territories or vertical markets, including networking, trade association involvement, referrals, and cold calling.
· Track prospecting and sales activity using NAVCO’s activity management and CRM systems to ensure accurate reporting and pipeline management.
· Gather all required customer specifications and information necessary to prepare accurate and complete security proposals, clearly outlining inclusions, exclusions, and scope details.
· Prepare, present, and negotiate security-related proposals, ensuring alignment with customer needs and NAVCO standards.
· Achieve or exceed mutually agreed-upon monthly and annual sales goals as established with management.
· Maintain strong, consultative relationships with key accounts, positioning NAVCO as a trusted advisor and long-term partner.
· Collaborate with internal teams to support customer projects, ensure smooth execution, and drive customer satisfaction.
· Perform additional duties as assigned to support overall sales and business objectives.
*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
· Proven ability to manage complex sales cycles and close large, high-value deals
· Strong organizational, planning, and time-management skills
· Excellent written, verbal, and presentation communication skills
· Ability to build and maintain long-term customer relationships
· Comfortable working independently while collaborating cross-functionally
· High level of professionalism, integrity, and accountability
· Minimum of five (5) years of sales experience with a demonstrated track record of closing significant deals, including engagement with C-suite and executive-level decision makers
· Experience in security systems, technology solutions, or related industries preferred
· Ability to travel frequently by car and airplane
· Ability to walk stairs, transport equipment and materials, set up trade show displays, and deliver in-person presentations
· Must maintain a valid driver’s license with a good driving record Computers, tablets, and mobile devices
· Microsoft Dynamics
· Microsoft Office (Word, Excel, PowerPoint, Outlook)
· GoToMeeting and partner-specific systems and tools
Measurements of Success:
· Ability to open new accounts and convert prospects into customers
· Success in helping customers advance key projects and initiatives
· Monthly and annual individual sales volume
· Gross margin performance on closed sales
· Strength and quality of relationships with key accounts
· Achievement of monthly KPIs and 30-day goals
· Consistent demonstration of NAVCO’s core values: teamwork, integrity, responsibility, respect, honesty, and quality
Company Benefits & Perks:
· ESOP-Employee Stock Ownership Program
· 401 K Retirement Plan
· HSA/PPO health plans, dental, vision, and supplemental life insurance
· Annual Profit-Sharing Bonus
· Paid Sick & Mental Health Leave: 5 days (annually)
· Vacation Days based on years of service
· 1 year to end of 4 years: 8 days
· 5+ years: 13 days
· Recognition and Rewards program- WorkTango
· Social Responsibility Day (1 paid workday annually to volunteer in your community)
· 10 paid holidays
· Personal Floating Holiday (8 hours annually)
· Magellan Employee Assistance Program
AAP / EEO Statement
NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.
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