Job DescriptionJob Description
ABOUT THE PROPERTY
City Express by Marriott New Orleans I-10 is a select-service hotel offering modern, efficient accommodations for both business and leisure travelers. We are committed to delivering genuine Marriott hospitality with a warm, local New Orleans touch. We are looking for a motivated and experienced Front Office Manager to lead our front desk operations and set the tone for outstanding guest experiences.
POSITION SUMMARY
The Front Office Manager is responsible for overseeing all front office operations including check-in/check-out, reservations, guest relations, and team leadership. This role manages day-to-day operations ensuring quality, standards, and meeting guest expectations on a daily basis, while keeping the Front Office team focused on driving guest satisfaction and the desired financial results.
KEY RESPONSIBILITIES
Operations & Guest Experience
Supervise and manage all front desk operations during assigned shifts, ensuring a seamless and welcoming guest experience from arrival to departureConduct department meetings and continually communicate a clear and consistent message regarding Front Office goals to produce desired resultsHandle guest complaints, special requests, and escalations promptly and professionallyManage room inventory, rate assignments, and availability in coordination with the General ManagerOversee all check-in, check-out, and cashiering procedures ensuring accuracy and compliance with Marriott brand standardsProcess and manage reservations, cancellations, and modifications via Lightspeed PMSTeam Leadership
Supervise and manage employees; manage all day-to-day operations; understand employee positions well enough to perform duties in employees' absence Schedule, train, coach, and evaluate front desk associates; conduct performance reviews and progressive discipline as neededEstablish and maintain open, collaborative relationships with employees; bring issues concerning employee satisfaction to the attention of Human ResourcesAssist in interviewing and onboarding new front office team membersBrand Standards & Compliance
Ensure all Marriott brand standards and City Express service protocols are consistently upheldMaintain compliance with Marriott's Guest Experience standards and Bonvoy loyalty program proceduresAct as Manager on Duty (MOD) as requiredREQUIRED QUALIFICATIONS
Minimum 1–2 years of front office or front desk experience at a Marriott-branded property (required)Proficiency in Lightspeed PMS (mandatory — candidates without Lightspeed experience will not be considered)High school diploma or GED; 2 years experience in guest services, front desk, or related professional area Strong working knowledge of Marriott brand standards, Bonvoy loyalty program, and Marriott's service cultureExcellent verbal and written communication skillsProven ability to lead a team in a fast-paced hotel environmentAvailability to work flexible shifts including evenings, weekends, and holidays as neededPREFERRED QUALIFICATIONS
Associate's or Bachelor's degree in Hospitality Management or related fieldExperience with Revenue Management fundamentals and OTA platform managementBilingual (English/Spanish) a plusBENEFITS
Paid Time Off: Paid vacation and sick leaveHotel Discounts: Marriott Explore Rate — discounted hotel stays at Marriott properties worldwide for you and your familyCareer Growth: Access to Marriott's global training and development programsHOW TO APPLY
Apply directly through CareerPlug / ADP. Please include your resume and a brief cover letter highlighting your Marriott brand experience and Lightspeed PMS proficiency.
City Express by Marriott New Orleans I-10 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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