The Quoting Team Supervisor serves as a key leader of the Quoting department under the direction of the Director of Operations and oversees the daily activities of the Quotation Coordinators. This role is responsible for ensuring accuracy, consistency, and timely delivery of quotes while driving efficiency and team performance. Success in this position requires strong relationship-building skills, as the Supervisor partners closely with both internal and external stakeholders, by focusing on delivery and details to ensure high-quality service and operational excellence.
Essential Functions and Main Duties
Manage the Quoting department operations, in addition to supervising and mentoring the Quotation CoordinatorsEstablish performance expectations and accountability standards for accuracy, turnaround time, and service levels while monitoring quote approval workflows to identify any bottlenecks.Design, maintain and update department workflows, SOPs, and documentation to support scalable and compliant quoting operations.Collaborate with Product Managers, Marketing, QC, and RA departments to successfully launch new products.Work directly with IT Commerce team to develop new systems for continuous quoting improvements including testing and validating systems to ensure regulatory compliance, both external and internal.Govern discount policies and pricing approvals in accordance with the organization's approval matrix.Collaborate with the Sales Education Team to deliver up to twelve training sessions throughout the year.Identify, develop, and implement system process improvements within the quoting platform by monitoring and analyzing approval workflows, removing bottlenecks, reducing delays, and optimizing cycle times to enhance overall operational efficiency.Oversee complex, high-value, and strategic quoting opportunities by implementing workflow standards that ensure timely intake, prioritization, appropriate escalation, quote accuracy, compliance, and effective solutions.Maintain effective business relations with customers, vendors, and other external business professionals. Responsible for resolving or appropriately referring questions, requests, complaints and problems to the appropriate leaders.Adhere to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required
Bachelor’s degree in Business, Operations Management, or related field; or equivalent work experience.4+ years of quoting experience, preferably in the medical device industry.1+ years of experience as a lead, trainer, or other management experience.Exceptional analytical, communication, and leadership skills.Medical device industry experience preferred.Level and compensation depend on location, experience, education and skills.Competencies Required
Proficient knowledge of Salesforce, SAP, Microsoft Office, including Word, Excel, and some PowerPoint; Intermediate to advanced skill in Excel.Solid analytical, creative, and problem-solving abilities.Strong attention to detail and follow-up.Strong written and verbal communication skills.Proficient and accurate typing/data entry skills.Good interpersonal and public relations skills.Project management skills and well organized.Ability to work well independently, and on a team.Able to assess and anticipate client needs, deal with ambiguity, and translate complex issues into clear and digestible solutions.Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.Able to work effectively both independently and in a collaborative team environment.Compensation
The anticipated range for this position is $34.00 to $44.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Account Executive is responsible for promoting medical equipment and supplying products to all assigned prospective accounts in Ohio. Develops and maintains productive working relationships with doctors, hospitals, medical schools, retail companies, and care facilities. Research and studies information on new equipment and products to gain technical knowledge of medical application. Conducts sales calls to seek orders of current products and demonstrate new equipment. Ensures that customers are well satisfied with products and services. Make recommendations to management regarding pricing and sales projections. Assists area personnel as needed.
Essential Functions and Main Duties
Assumes responsibility for the effective performance of area sales functions.Makes sales presentations of medical equipment or supplies to prospective customers; demonstrates product featuresUtilizes consultative questioning to understand customer needs and suggest appropriate equipment or productsProspects for new accounts and seeks opportunities to increase existing ones; conducts regular sales calls in person or by phone to develop customer relationships and follow up on leadsNegotiates price and credit terms and finalizes sales contracts within company guidelinesMeets or exceeds established quotas and sales goalsForecasts long range account sales and product needs, and communicates related information regularly to managementEnters account, contact, and customer sales information into databaseNKA evaluates New Hire AE performance primarily on the achievement of MBOs, as set forth in the New Hire Sales Compensation Plan. These MBOs focus the New Hire on foundational activities needed to build and grow the assigned territory. The quota set forth in the New Hire Plan is primarily for purposes of calculating potential commissions and any related bonus under the Plan. NKA evaluates Account Executive performance primarily on the achievement of the assigned quota, and the ability to identify and establish new business growth opportunities in the assigned territory. Assumes responsibility for establishing and maintaining good business relations with customers and external trade contactsEnsures that customers are satisfied with Company products and servicesObtains customer feedback and continually works to improve products and servicesResolves customer requests, complaints, and delivery problemsPromotes goodwill and conveys a positive image of the CompanyPromotes products and services at trade showsAssumes responsibility for maintaining effective working relations, communication, and coordination with Company personnel and with managementSets sales goals in accordance with Company objectives; tracks progress toward goalsProvides assistance to area personnel as neededKeeps management informed of area activities, changes in competitive conditions, and significant problemsCompletes required sales reports and expense records accurately and promptlyAdhere to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.QUALIFICATIONS
Education / Certification / Experience Required:
Associate degree in business, marketing or related discipline; relevant education and experience accepted in lieu of degreeValid driver’s license required6+ years of experience in medical sales; preferably selling capital equipment into hospitalsGood knowledge of medical equipment products and understanding of competitive conditionsKnowledge of hospital operations, buying processes, and clinical and financial goalsKnowledge of sales and marketing techniques and principlesCompetencies Required:
Strong interpersonal, public relations, and oral presentation skillsWell organizedProblem solving abilitiesProficient at using computer applications on a standard laptop High degree of personal motivation to achieve goalsMust be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation
Your compensation is composed of a $90,000 base salary and quarterly MBO's. There is also an opportunity to earn a Variable Incentive via Commissions earned above value of earned MBO's.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.
Travel: Approximately 80%
Location: Must reside in assigned territory of Ohio
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Associate Director of Field Service is responsible for leading all field service operations across the West Region, including customer relationships, field service team performance, and operational execution. This role ensures reliable service delivery, strong client partnerships, and optimal performance of Nihon Kohden patient monitoring and ventilator systems throughout the region.
The Associate Director provides leadership and direction to Field Service Engineers and Technical Service Area Managers, driving accountability for service quality, response times, system uptime, and overall customer experience. This position oversees post-installation support, escalated issue resolution, and operational coordination across multiple healthcare sites.
Serving as the primary regional liaison between customers, Field Services leadership, Sales, and cross-functional teams, the Associate Director ensures seamless communication, proactive problem resolution, and effective integration of Nihon Kohden systems within hospital environments.
This role remains highly client-focused while balancing operational and financial performance, supporting quarterly business reviews, driving continuous improvement initiatives, and ensuring the West Region consistently meets service performance and customer satisfaction objectives.
Essential Functions and Main Duties
Serve as the senior service escalation leader for the West Region, providing oversight and resolution for complex customer issues involving patient monitoring and ventilator systems.Lead and direct regional field service operations, including resource allocation, dispatch prioritization, and coverage decisions to ensure timely response and optimal customer support.Lead and develop the Field Service Engineering team, driving accountability for service quality, response times, system uptime, productivity, and customer satisfaction.Proactively manage strategic customer relationships, ensuring consistent service delivery and high levels of client trust and retention.Oversee post-installation support and ongoing operational performance across assigned healthcare sites.Develop and execute regional service strategies aligned with business objectives, supporting continuous improvement, operational efficiency, and service growth.Partner cross-functionally with Sales, project teams, and corporate leadership to ensure seamless coordination and successful customer outcomes.Provide technical leadership and hands-on support when required in high-impact or mission-critical situations.Build organizational capability through coaching, performance management, workforce planning, and succession development.Ensure compliance with company policies, regulatory standards, and quality requirements.Adheres to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required
Bachelor's degree in Engineering, Biomedical Engineering, Information Systems, or related discipline. Equivalent combination of education and experience will be considered.Advanced technical certifications such as network or cloud architecture preferred.10+ years of experience in technical service, systems integration, infrastructure, or complex device environments, preferably within healthcare or regulated industries.5+ years of progressive leadership experience managing field service, technical support, or service operations teams.Demonstrated success leading customer-facing technical organizations supporting mission-critical systems in high-reliability environments.Strong experience troubleshooting complex, networked systems and integrations within hospital or enterprise settings.Proven ability to drive customer satisfaction, retention, and service performance outcomes.Experience with service operations management, technical project execution, and large-scale deployments.Experience with service revenue accountability, operational KPIs, and performance management strongly preferred.Prior experience supporting patient monitoring systems, ventilators, or similar clinical technologies is highly desirable.Level and compensation depend on location, experience, education and skills.Competencies Required
Advanced technical knowledge of networked medical device systems, such as patient monitoring platforms and ventilators.Strong understanding of hospital system integrations and ability to collaborate effectively with IT, clinical engineering, facilities, and construction teams.Strategic and analytical problem-solving skills with the ability to translate complex technical issues into sustainable operational solutions.Ability to make timely, high-impact decisions in fast-paced, mission-critical environments.Excellent communication skills with the ability to influence clinical stakeholders, hospital leadership, and cross-functional partners.Strong operational leadership with a focus on service KPIs, response time, uptime, quality, and customer experience metrics.Experience driving performance across distributed field teams, including accountability for service delivery, productivity, and financial results.Conflict resolution and stakeholder management skills in high-pressure customer situations.Proficiency with Microsoft Office and service management systems, CRM platforms, or related tools used to manage service performance and reporting.Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.Ability to operate effectively both independently and within a matrixed organization.Compensation
The anticipated range for this position is $115,000 to $156,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.
Travel: Approximately 50%
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Field Technician, Monitoring will perform the technical, logistical, and administrative duties required to install NK equipment into customer sites. The Field Technician also performs emergency repair services, as required.
Essential Functions and Main Duties
Serves as onsite lead for capital installations, manages 3rd party activities and duties, and communicates expectations.Trains 3rd party staff in basic duties related to cable pulling, inventory, staging, and installation.Performs high-level quality checks of all equipment prior to installation at a customer site.Performs WMTS system installations prior to go-live.Coordinates with tech support and/or sales administration when issues cannot be resolved onsite.Troubleshoots and repairs NKA capital equipment onsite and resolves network issues when possible.Installs all capital equipment at customer sites or departments as outlined by the installation design documents.Follows installation plans provided by corporate and communicates issues or variances as required.Completes as-built documentation required for project closeout and communicates with the customer.Ensures the customer is trained and knowledgeable about all equipment locations and components.Ensures all equipment is working properly, installations are neat and orderly, and the customer is satisfied.Adheres to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business needs.Qualifications
Education / Certification / Experience Required:
Associate degree in electronics or related discipline; relevant education and experience accepted in lieu of degree2+ years of experience with installation; preferably in a hospital environmentBasic cabling and construction principlesBasic familiarity with networksLevel and compensation depend on location, experience, education and skillsCompetencies Required:
Strong organization and time management skillsDetail oriented and deadline focusedMS Office, Sales Force, Concur, Pilgrim, Confluence, SmartsheetMust be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation
The anticipated range for this position is $23.00 to $33.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday and occasional weekends, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
Physical: This position requires reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 30 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Approximately 100%
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Technical Support Specialist, Monitoring is responsible for providing technical support to customers in support of windows-based medical devices and applications. The Technical Support Specialist, Monitoring will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support, and escalate technical issues to Technical Support 2 or Technical Support 3 when necessary.
Essential Functions and Duties
Provide support for incoming customer technical issues by providing resolution or escalating in a timely mannerProvide support for customer requests for repair status, documentation, software, or part numbersProvide support for requests for technical assistance by internal customersPerform follow up support related to TSS2 or TSS3 issuesDiagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solvingAssist customers with system configuration, software updates, and interoperability issuesProvide follow up with customers regarding repair costs and purchase order requestsProvide follow up support for QA requests by contacting customers to request additional informationAdhere to all company policies, procedures, and business ethics codesDuties may be modified or assigned at any time based on business needQualifications
Education / Certification / Experience Required:
Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field related discipline preferred; relevant education and experience accepted in lieu of degree. 2+ years of help desk, Ticket tracking experience preferred.Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge preferredWindows XP, 7, 10 Professional operating systems experience.Experience with Microsoft Office Suite.Level and compensation depend on location, experience, education and skills.Competencies Required:
Ability to follow written and verbal direction and established processes/policies.Excellent customer service and organizational skills.Demonstrated ability to solve problems and troubleshootStrong record-keeping skill: ability to follow through and document issues and resolutions.Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment.Compensation
The anticipated range for this position is an hourly rate of $25.00 to $40.00 Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Technical Support Specialist, Monitoring is responsible for providing technical support to customers in support of windows-based medical devices and applications. The Technical Support Specialist, Monitoring will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support, and escalate technical issues to Technical Support 2 or Technical Support 3 when necessary.
Essential Functions and Duties
Provide support for incoming customer technical issues by providing resolution or escalating in a timely mannerProvide support for customer requests for repair status, documentation, software, or part numbersProvide support for requests for technical assistance by internal customersPerform follow up support related to TSS2 or TSS3 issuesDiagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solvingAssist customers with system configuration, software updates, and interoperability issuesProvide follow up with customers regarding repair costs and purchase order requestsProvide follow up support for QA requests by contacting customers to request additional informationAdhere to all company policies, procedures, and business ethics codesDuties may be modified or assigned at any time based on business needQualifications
Education / Certification / Experience Required:
Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field related discipline preferred; relevant education and experience accepted in lieu of degree.2+ years of help desk, Ticket tracking experience preferred.Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge preferredWindows XP, 7, 10 Professional operating systems experience.Experience with Microsoft Office Suite.Level and compensation depend on location, experience, education and skills.Competencies Required:
Ability to follow written and verbal direction and established processes/policies.Excellent customer service and organizational skills.Demonstrated ability to solve problems and troubleshootStrong record-keeping skill: ability to follow through and document issues and resolutions.Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.Able to work effectively both independently and in a collaborative team environment.Compensation
The anticipated range for this position is an hourly rate of $25.00 to $40.00 Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position from Monday–Friday is dependent on the location of the tech if working remotely but will be a 40-hour work week. Holiday, weekend, and on-call work hours are also required and may extend beyond the standard 40-hour work week. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion. Must be willing to work in PST or EST.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Technical Support Specialist, Neurology provides technical support to customers in support of windows-based medical devices and applications. The Technical Support Specialist, Neurology will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support, and escalate technical issues to Technical Support level 2 or Technical Support level 3 when necessary.
Essential Functions and Main Duties
Provide support for incoming customer issues by providing resolution or escalating in a timely manner by phone and/or email.Provide support for customer requests related to repair status, documentation, software, and part inquiries.Responsible for providing technical phone support during and after hours on a published rotating on-call schedule.Diagnose and resolve hardware, software, and configuration issues using a combination of documented troubleshooting processes and creative problem solvingAssist customers with system configuration, software updates, and interoperability issuesPerform follow-up support related to customer reported issues and tickets.Provide follow-up with customers regarding repair costs and purchase order requests.Provide follow-up support for QA requests by contacting customers to request additional information.Adhere to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required:
Bachelors of Science degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology, or related technical field related discipline preferred; relevant education and experience accepted in lieu of degree.2+ years of help desk, Ticket tracking experience preferred.Relevant certifications such as CBET, EEG, or CompTIA A+, or equivalent knowledge preferredWindows XP, 7, 10 Professional operating systems experience.Experience with Microsoft Office Suite.Level and compensation depend on location, experience, education and skills.Competencies Required:
Ability to follow written and verbal direction and established processes/policies.Excellent customer service and organizational skills.Demonstrated ability to solve problems and troubleshootStrong record-keeping skill: ability to follow through and document issues and resolutions.Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.Able to work effectively both independently and in a collaborative team environment.Compensation
The anticipated hourly rate for this position is $25.00 to $40.00. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position from Monday–Friday is dependent on the location of the tech if working remotely but will be a 40-hour work week. Holidays, one weekend a month on-call, and on-call work hours during the week on a team rotation cycle are also required and may extend beyond the standard 40-hour work week. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion. Must be willing to work in West Coast hours.
Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Clinical Application Specialist, Ventilation is responsible for providing clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members to effectively implement Nihon Kohden NKV Series Ventilator Systems into customer sites. The Clinical Application Specialist will interact directly with the customer by supporting Evaluations for Clinical Acceptance and product installations at customer sites, provide advanced clinical ventilation application information and training, as well as provide clinical customer support including but not limited to phone or on-site support. Clinical Application Specialist will coordinate projects from assignment to completion and guide Customer and Nihon Kohden resources to ensure projects are successfully implemented and meet customer expectations.
Essential Functions and Main Duties
Responsible for reviewing all training materials, achieving a score of 90% initially and then annually on Product Knowledge Assessment, as well as to be an expert on the operation of the NKV Series Ventilator Systems, which includes being able to teach end-users how to use and apply the device on patients.Responsible for ensuring delivery of equipment, itemization of contents, electrical testing by hospital’s Biomed and any other requirements have been completed, prior to start of Evaluation for Clinical Acceptance or new product installation, as well as providing on-going and documentation.Responsible for providing ongoing clinical customer support either in person or by telephone.Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe.Responsible for remaining clinically knowledgeable and competent and for maintaining an active respiratory therapy license and Registered Respiratory Therapy Credential.Develop, update, and distribute documented project plan based on Customer “Kick Off” meeting(s) and Nihon Kohden resources. The key elements of the plan will include agreed upon specific deliverables, parties responsible for execution, associated timelines and current status of all assigned accounts.Proactively advise, coordinate, and communicate between Customer and all necessary Nihon Kohden resources to resolve complex Ventilation team issues to ensure timelines are met.Adhere to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required:
Bachelor’s degree in respiratory therapy or related discipline; relevant education and experience accepted in lieu of degreeValid unrestricted respiratory therapy license issued within the United StatesActive NBRC Registered Respiratory Therapist (RRT) Credential preferredValid driver’s license and good driving record are required3+ years of experience in PICU and adult ICU patient populations requiredWell-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issuesLevel and compensation depend on location, experience, education and skillsCompetencies Required:
Excellent communication skills both verbal and written, including customer service and organizational skillsAbility to effectively present information in one-on-one and group situations to customers and other employees of the organizationAbility to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnelWorking knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programsHazardous physical, chemical and biological agent exposure is possibleAbility to be flexible with schedule and ever-changing working environmentsMust be self-motivated and can be managed remotelyMust be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation
The anticipated range for this position is $90,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: This is a full-time role with a schedule that flexes to meet business and customer needs. While standard business hours are generally Monday–Friday, the position requires flexibility to support travel and on-site work. This role is a great fit for someone who enjoys being in the field, working directly with customers, and building strong on-site relationships.
The role includes overnight travel Monday through Friday most weeks, with a typical schedule as follows:
Monday: Early morning travel (approximately 6:00 a.m.) to the assigned hospital or siteTuesday–Thursday: Early start times (approximately 4:00–5:00 a.m.) with extended workdays, which can extend into the evenings (up to 11:00 p.m.–12:00 a.m.) depending on customer needs.Friday: Return travel homeOffice/Home-Based Weeks: Approximately every 8–9 weeks, the role shifts to an office- or home-based schedule focused on administrative work, calls, planning, and preparation.Holiday, overnight, or weekend work may occasionally be required. Work hours and travel schedules may vary based on business and customer needs.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Approximately 80% accross the U.S
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Sr. Manager, FP&A serves as a key finance business partner under the direction of the VP of Finance. This role collaborates across departments to drive profitable growth and improve operational efficiency.
The Sr. Manager works closely with Sales & Marketing, Operating, and Service business leaders, delivering key performance metrics and analysis, overseeing all financial activities of the organization, ensuring sound financial management, strategic planning, and operational efficiency. This role provides leadership in budgeting, forecasting, financial reporting, and business analysis to support the company’s growth and profitability.
This position plays a vital role in transforming data into actionable insights. The Sr. Manager extracts and analyzes complex datasets to provide timely, accurate business intelligence, partners with cross-functional teams, and identifies opportunities to enhance performance across the organization.
Essential Functions and Main Duties
Partner with executive leadership to provide actionable insights to drive business performance and operational excellenceOversee and mentor the finance team to ensure accuracy, integrity, and compliancePartner with the Sales and Marketing teams to support marketing initiatives and programs by providing analysis on specific terms and resulting ROICompetitive landscape analysis on product pricing/market positioning to drive Company’s topline growthCollaborate with regional, national, and government Sales teams to provide key data metrics to optimize the Company’s arrangements with various customersLead the preparation of annual budgets, forecasts, and long-range financial plans including process timeline and topline strategies to make sure they align with the Company’s strategic goalsResponsible for weekly sales reporting & analysis to identify trends and opportunities to drive sustainable success across each business unit, along with corporate submissions and requests related to actual and key variancesOversee analysis of P&L, B/S and expenses for 50+ cost centers on a monthly basis and proactively drill down to areas of interest and engage in opportunities for improvementMonthly P&L review and variance analysis; support accounting on accruals, capital spend, & reconciliationsLead the effort regarding chargebacks to parent company on warranty, consignment and recalls. Facilitate collaboration between the repair team, sales operations and NKC accounting to ensure smooth processingMonitoring Inventory levels, strategies, and devaluation calculation: new inventory procurement, used inventory/consignment strategies, scrapping impact analysis, devaluation discussion, and repair strategiesAdhere to all company policies, procedures, and business ethics codesDuties may be modified or assigned at any time based on business needQualifications
Education / Certification / Experience Required
Bachelor’s degree in Finance, Accounting or related discipline; Master’s degree preferred
5+ years of experience in FP&A2+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing trainingExceptional analytical, communication, and leadership skillsMedical device industry experience preferredLevel and compensation depend on location, experience, education and skillsCompetencies Required
Comfortable with role that ranges from ongoing sales reporting/financial analysis to leading collaboration across the companyEffective partnership skills including listening to/supporting Sales, Marketing, & Operations, and communication of insights and recommendations. Expected to become a trusted advisor who uses data to guide and support business decisions.Demonstrated business acumen, problem solving skills, and excellent verbal and written communication skills, including directly with executive managementStrong Excel modeling and demonstrated superior systems and data mining capabilities from ERP, preferably SAP Analytics; proficient in PowerPoint; experience with Salesforce.com is preferredEffective business analytics skills to recognize insights and trends from tools and reports, sometimes with only limited data; provide reporting in a timely manner, both routine and ad hoc, and make fact-based recommendations to various levels of managementCollaborative-minded individual with effective relationship-building skills across all functions to partner for long-term success. Handle conflict management and bring resolution with positive attitude/willingness to help others as one teamSolution-oriented person with an ability to work outside the box to develop new solutions and ways to analyze the business.Self-motivated, resourceful, and adaptable person who can work well independently, on the phone/video calls, or in meetings with all levels/functionsHigh level of accountability. Ability to manage multiple priorities in a fast-paced deadline driven environment to meet the needs of internal/external audienceExcellent time management skills and hard-work ethic; attention to detail, planning, and organizational skills.Able to assess and anticipate client needs, deal with ambiguity, and translate complex issues into clear and digestible solutionsMust be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation
The anticipated range for this position is $135,000 to $185,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
Travel: Minimal
Access to Customer Sites: Not Required
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
Read LessThe Account Executive, Patient Monitoring is responsible for promoting medical equipment and supplying products to all assigned prospective accounts. Develops and maintains productive working relationships with doctors, hospitals, medical schools, retail companies, and care facilities. Research and studies information on new equipment and products to gain technical knowledge of medical application. Conducts sales calls to seek orders of current products and demonstrate new equipment. Ensures that customers are well satisfied with products and services. Make recommendations to management regarding pricing and sales projections. Assists area personnel as needed.
Essential Functions and Main Duties
Assumes responsibility for the effective performance of area sales functions.Makes sales presentations of medical equipment or supplies to prospective customers; demonstrates product featuresUtilizes consultative questioning to understand customer needs and suggest appropriate equipment or productsProspects for new accounts and seeks opportunities to increase existing ones; conducts regular sales calls in person or by phone to develop customer relationships and follow up on leadsNegotiates price and credit terms and finalizes sales contracts within company guidelinesMeets or exceeds established quotas and sales goalsForecasts long range account sales and product needs, and communicates related information regularly to managementEnters account, contact, and customer sales information into databaseNKA evaluates New Hire AE performance primarily on the achievement of MBOs, as set forth in the New Hire Sales Compensation Plan. These MBOs focus the New Hire on foundational activities needed to build and grow the assigned territory. The quota set forth in the New Hire Plan is primarily for purposes of calculating potential commissions and any related bonus under the Plan. NKA evaluates Account Executive performance primarily on the achievement of the assigned quota, and the ability to identify and establish new business growth opportunities in the assigned territory.Assumes responsibility for establishing and maintaining good business relations with customers and external trade contactsEnsures that customers are satisfied with Company products and servicesObtains customer feedback and continually works to improve products and servicesResolves customer requests, complaints, and delivery problemsPromotes goodwill and conveys a positive image of the CompanyPromotes products and services at trade showsAssumes responsibility for maintaining effective working relations, communication, and coordination with Company personnel and with managementSets sales goals in accordance with Company objectives; tracks progress toward goalsProvides assistance to area personnel as neededKeeps management informed of area activities, changes in competitive conditions, and significant problemsCompletes required sales reports and expense records accurately and promptlyAdhere to all company policies, procedures, and business ethics codes.Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required
Associate degree in business, marketing or related discipline; relevant education and experience accepted in lieu of degreeValid driver's license required6+ years of experience in medical sales; preferably selling capital equipment into hospitalsGood knowledge of medical equipment products and understanding of competitive conditionsKnowledge of hospital operations, buying processes, and clinical and financial goalsKnowledge of sales and marketing techniques and principlesCompetencies Required
Strong interpersonal, public relations, and oral presentation skillsWell organizedProblem solving abilitiesProficient at using computer applications on a standard laptopHigh degree of personal motivation to achieve goalsMust be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation
Your compensation is composed of a $90,000 base salary and quarterly MBO's. There is also an opportunity to earn a Variable Incentive via Commissions earned above value of earned MBO's.
Perks and Benefits
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Working Conditions
Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.
Travel: Approximately 80%
Location: Must reside in assigned territory (South Carolina or Western North Carolina)
Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.
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