Join Nicole Hupp & Associates, a dynamic agency located in the heart of Oswego, Illinois, committed to providing exceptional customer service. We are seeking an enthusiastic and positive Bilingual Customer Service Representative to join our team. With a welcoming environment and a focus on community engagement, our agency values diversity and inclusivity. As part of our team, you'll play a significant role in enhancing the customer experience by providing reliable, bilingual customer service support. You'll be the frontline ambassador in assisting our clients, ensuring their queries are addressed promptly and efficiently. If you thrive in a collaborative environment and enjoy helping people while working in a vibrant community-focused office, we invite you to apply for this rewarding opportunity and be part of a team that values positivity and open communication. Experience the satisfaction of a role where your contributions are recognized and valued!
Annual Base Salary Based on Experience
Mon-Fri Schedule
Evenings Off
Paid Time Off (PTO)
Flexible Schedule
Career Growth Opportunities
Hands on Training
Customer Interaction: Provide exceptional customer service to clients, both in-person and over the phone, ensuring a positive experience.
Bilingual Support: Assist English and Spanish-speaking customers, addressing their queries, and offering solutions effectively.
Issue Resolution: Efficiently resolve customer concerns and escalate issues to the appropriate department when necessary.
Product Knowledge: Stay informed about the company's products and services to provide accurate and relevant information to customers.
Feedback Collection: Gather and relay customer feedback to contribute to service improvement and innovation.
Database Management: Maintain accurate records of customer interactions and transactions using company systems.
Language Skills: Fluency in both English and Spanish is required to perform bilingual communication effectively.
Experience: Previous experience in a customer service role is highly preferred to ensure familiarity with the responsibilities and tasks involved.
Communication Skills: Excellent verbal and written communication skills are necessary to interact with customers and team members effectively.
Interpersonal Skills: Strong interpersonal abilities are essential for building rapport with customers and resolving their queries satisfactorily.
Problem-solving: Ability to think critically and solve problems efficiently to ensure customer satisfaction.
Flexibility: Willingness to work varied shifts, including weekends and holidays, is essential to meet customer needs.
Technology Proficiency: Comfortable using computer systems and software to efficiently manage customer interactions and data entry.
Read LessJoin Nicole Hupp & Associates, a company renowned for its exceptional customer service and commitment to excellence. Situated in the vibrant city of Naperville, Illinois, we are seeking a dedicated Customer Service Representative to become an integral part of our team. With a positive and inviting work environment, we believe in fostering growth, professional development, and a sense of belonging among our employees. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive outstanding service and prompt support. You will be the friendly and knowledgeable voice assisting clients with their inquiries, addressing concerns, and providing solutions, while maintaining strong client relationships. If you're enthusiastic about delivering unparalleled customer service and eager to contribute to a company that values its team members, Nicole Hupp & Associates is the perfect place for you to thrive. Apply now to join our inviting community!
Annual Base Salary Based on Experience
Mon-Fri Schedule
Evenings Off
Paid Time Off (PTO)
Career Growth Opportunities
Flexible Schedule
Customer Interaction: Engage with clients to address inquiries and resolve any issues efficiently.
Problem Solving: Provide solutions to customer problems with empathy and professionalism.
Product Knowledge: Stay informed about company products and services to aid customers effectively.
Feedback Handling: Collect and escalate customer feedback for product and service improvements.
Detail Management: Maintain accurate records of customer interactions and transactions.
Relationship Building: Cultivate strong customer relationships to ensure loyalty and satisfaction.
Team Collaboration: Work collaboratively with colleagues to improve service delivery.
Experience: Proven experience in customer service or a similar role is highly desirable.
Technical Skills: Proficiency in using customer management systems and Microsoft Office Suite.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong ability to resolve issues efficiently and empathetically.
Teamwork: Ability to work collaboratively within a team.
Organization: Exceptional organizational skills with attention to detail.
Availability: Open to work from our Naperville, Illinois office with no remote work option.
Attitude: Positive attitude and a genuine desire to assist customers to the best of your ability.
Read LessJoin the vibrant team at Nicole Hupp & Associates, a renowned firm located in the heart of Oswego, Illinois. We are seeking an enthusiastic Sales Representative ready to make a significant impact in our growth journey. As a Sales Representative, you will be the face of our company, engaging with clients directly from our Oswego office. We are dedicated to fostering an inviting workspace where your contributions are valued and celebrated.
Your role is pivotal to our success, as you will be responsible for building relationships and driving sales initiatives, ensuring our clients are provided with unmatched service and solutions tailored to their needs. If you are passionate about direct client engagement and thrive in a dynamic environment, we invite you to bring your expertise and energy to our team. At Nicole Hupp & Associates, every day is an opportunity to transform interactions into lasting business relationships. Apply now and be a part of a positive, forward-thinking team!
Annual Base Salary + Commission
Paid Time Off (PTO)
Evenings Off
Mon-Fri Schedule
Client Engagement: Interact directly with customers to understand their needs and provide customized solutions.
Product Knowledge: Clearly explain product features and benefits to potential customers, answering all inquiries thoroughly and accurately.
Sales Generation: Identify and capitalize on opportunities to sell products and services, meeting or exceeding sales targets.
Follow-Up: Conduct regular follow-up with customers to ensure satisfaction and support long-term relationships.
Feedback Collection: Gather customer feedback and report back to improve services and products continually.
Collaboration: Work closely with team members to develop strategies and drive sales growth.
Experience: Minimum of 2 years in a customer service or sales role.
Communication Skills: Strong verbal and written communication abilities are essential.
Customer Focus: Demonstrated ability to understand and address customer needs effectively.
Problem Solving: Proven skills in identifying issues and providing appropriate solutions.
Teamwork: Ability to work collaboratively within a team environment.
Flexibility: Willingness to adapt and succeed in a fast-paced environment.
Reliability: Must be dependable and punctual with a strong work ethic.
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