Customer Program Manager Cross-Site Project Coordination | Schedule you ensure we deliver it on schedule with full visibility and zero surprises WHAT WE'RE LOOKING FOR 5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teams Proven experience managing 3–5 concurrent external facing projects simultaneously without dropping balls — you have a system, not just hustle Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current. Experience coordinating across time zones and distributed teams — you've worked with India/APAC engineering teams and know how to structure async handoffs Excellent written communication — your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates. Technical fluency — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work. Anticipatory mindset — you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due. Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus. KEY SUCCESS INDICATORS 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates — refreshed daily, not weekly Zero surprise delays — risks are flagged at least 1 week before they impact a deadline, with proposed mitigations Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls — no exceptions, no late submissions Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented Cross-site engineering alignment verified at every handoff — India team has clear specs, context, and deadlines before they start work Jira data quality at 100% — accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data. Resource conflicts identified and escalated before they impact delivery — capacity planning is proactive, not reactive NICE TO HAVE Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch Experience working with AI/ML engineering teams — understanding model training timelines, data pipeline dependencies, and iterative delivery cycles Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows) WHY NEXXA Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies Work directly with the CPO and CTO on every engagement — ZERO layers of bureaucracy Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources Early-stage equity with significant upside
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