Responsible for generating and converting leasing leads, conducting property tours, processing lease documentation, maintaining resident satisfaction, supporting marketing initiatives, and assisting with occupancy and retention goals while ensuring compliance with Fair Housing laws and company policies.
Core Responsibilities:
Leasing & Sales
Greet and engage all prospective residents.Conduct property tours and explain community features, amenities, and benefits.Assess prospects' housing needs and qualifications.Convert prospects into residents and achieve leasing goals.Maintain guest cards and accurately enter prospect information into property management software.Leasing Administration
Prepare and process applications, leases, renewals, and move-in documentation.Conduct employment, credit, and landlord verification processes.Collect application fees, deposits, rent, and move-in funds.Maintain accurate resident files and records.Resident Services
Explain lease agreements, policies, and community guidelines.Enter resident service requests and assist with work order tracking.Follow up with residents regarding move-in experience and maintenance satisfaction.Support resident retention and lease renewal programs.Marketing & Occupancy Management
Monitor lead sources and advertising effectiveness.Assist with pricing strategies, promotions, and marketing efforts.Complete competitive market surveys and provide recommendations.Monitor current and upcoming vacancies to support occupancy goals.Property Appearance & Operations
Inspect vacant "rent-ready" apartments to ensure show-ready condition.Assist the Community Manager in maintaining curb appeal and community appearance.Compliance & Professional Development
Ensure compliance with Fair Housing laws and company policies.Attend required training and development programs.Participate in resident events and community activities.*Other duties may be assigned.
Key Skills Required
Customer serviceSales and closing skillsCommunication and interpersonal skillsOrganization and attention to detailMarketing and lead managementConflict resolution Read Less