Job DescriptionJob DescriptionCompany Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.#LI-HybridJob Description
The Engagement Manager is an integral part of the services organization and a customer-facing representative of the company. The Engagement Manager is responsible for the successful delivery of Nexthink’s solutions and services within a customer environment in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.The Engagement Manager’s role requires a hard-working and enthusiastic person with strong technical and communication skills and the ability to establish and maintain confidence with colleagues and customers. A proven track record of project managing enterprise software deployments on behalf of vendors is essential, as is the ability to travel as and when required.Key functions:Own the entire services engagement lifecycle: from assisting the services sales process and managing the services contracting process, through to successful delivery, sign-off and billing with no customer disputes.Lead the engagement implementation team, manage ongoing staff resourcing.Produce and maintain all relevant project documentation: scoping, statements of work, project plans, budgets, risk registers, change orders and status reports.Provide advice and guidance relating to the impact of the solution on a customer’s organization, pro-actively recommending approaches to mitigate any delivery risk to the engagement.Identify further opportunities to provide incremental value within a customer and work with commercial teams to progress.Qualifications
4-year degree in Information Technology, Computer Science, Computer Engineering or the equivalentCertified in the ITIL MethodologyProven experience in leading the deployment of complex enterprise solutions in a multi-vendor environment including working in partnership (or subcontracting to) Systems Integrators.Ownership of all aspects of services contracting process including resolution of any negotiations by involving senior management as appropriate.Relevant project management certifications.Minimum of six years of relevant project management work experience with at least four years working for a software vendor in a customer-facing role (two of which should have been in delivering SaaS-based solutions). PMI-Project Manager Professional Certification PreferredDemonstrable successful delivery of multiple engagements.Demonstrable strong communication skills (written, presentational and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations.Ability to guide and resolve any escalated delivery issues through judicious involvement of company management and optimal deployment of company resources.Be committed to customer satisfaction
Additional Information
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Job DescriptionJob DescriptionCompany Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job Description
This role is to support growth and customer retention in North America and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX journey of people, process, and technology by driving adoption throughout the entire customer lifecycle. Key Pillars to the CustomerSuccess Team are: (i) Customer Success Plan, (ii) Value Tracking, and (ii) Executive Business Reviews.You will be expected to provide support and best practices for building a DEX team, embedding DEX in existing processes (e.g., ITSM), and building new DEX processes to ensure positive outcomes for your customers and a long-term partnership with Nexthink.This is a key position within the Technical Services team, and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support, and Product teams to drive positive customer outcomes, operational success, and upsell opportunities.Main functions:Aligned to approximately 12-15 Nexthink Enterprise customers, you will own and execute a comprehensive customer success plan that emphasizes the critical pillars of people, processes, and technology, all aimed at effectively integrating Nexthink solutions and building DEX journey. Be a Trusted Advisor to the Customer: Build relationships with key leadership contacts within the CIO organization and other influential stakeholders. Have a POV on the customer’s industry, competitive landscape, and the DEX market. Understand the customer’s technical challenges and dependencies.Deliver Value for the Customer: Identify, define, track, measure and share the overall impact and value of Nexthink. Guide the Customer on their journey and hold them accountable. Evangelize the customer’s success (internally and with Customer stakeholders). Deliver on-time Renewals & Achieve Renewal Targets: Align on account strategy with the broader account team and work to help deliver an on-time renewal (through extensive value-tracking activities and other CSM efforts)Achieve Expansion Targets: Identify new opportunities for Nexthink, either through Professional Services engagements or upsell/cross-sell of additional Nexthink services and solutions. Align with the Account Team on expansion strategies and upsells to deliver results.Maintain Customer Health: Have regular cadence with the right Customer contacts and understand current sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the Account Team, including Account Managers, Solution Consultants, Professional Services, and Support Teams.Host workshops that support educating and development of the customer journey in the use of the product and how to quantify the value of outcomes.In partnership with the Account manager, participate in quarterly business reviews with key customer stakeholders to communicate progress against the success plan and provide thought leadership on the customer journey focused on required outcomes. Act as the voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. Foster collaboration within the Nexthink ecosystem (internal and external) and share best practices to enhance the customer experience and business outcomes.Update our CRM database and make sure that customer data is always accurate and reliable.Qualifications
5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization. Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives. Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed. Technical background or technological savvy to be able to learn Nexthink products and services, technologies and business. (Understanding of the IT project delivery lifecycle and digital transformation initiatives is preferred.)Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders. Organized and structured, with the ability to facilitate difficult/complex situations. Have a “can do” attitude to own and drive results. Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred. Strong customer-facing and presentation skills. Fluent in English (written as well as verbal). This role will require 25-50% travel within the US, and sometimes internationally if required.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Job DescriptionJob DescriptionCompany Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job Description
This role is to support growth and customer retention in North America and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX journey of people, process, and technology by driving adoption throughout the entire customer lifecycle. Key Pillars to the CustomerSuccess Team are: (i) Customer Success Plan, (ii) Value Tracking, and (ii) Executive Business Reviews.You will be expected to provide support and best practices for building a DEX team, embedding DEX in existing processes (e.g., ITSM), and building new DEX processes to ensure positive outcomes for your customers and a long-term partnership with Nexthink.This is a key position within the Technical Services team, and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support, and Product teams to drive positive customer outcomes, operational success, and upsell opportunities.Main functions:Aligned to approximately 12-15 Nexthink Enterprise customers, you will own and execute a comprehensive customer success plan that emphasizes the critical pillars of people, processes, and technology, all aimed at effectively integrating Nexthink solutions and building DEX journey. Be a Trusted Advisor to the Customer: Build relationships with key leadership contacts within the CIO organization and other influential stakeholders. Have a POV on the customer’s industry, competitive landscape, and the DEX market. Understand the customer’s technical challenges and dependencies.Deliver Value for the Customer: Identify, define, track, measure and share the overall impact and value of Nexthink. Guide the Customer on their journey and hold them accountable. Evangelize the customer’s success (internally and with Customer stakeholders). Deliver on-time Renewals & Achieve Renewal Targets: Align on account strategy with the broader account team and work to help deliver an on-time renewal (through extensive value-tracking activities and other CSM efforts)Achieve Expansion Targets: Identify new opportunities for Nexthink, either through Professional Services engagements or upsell/cross-sell of additional Nexthink services and solutions. Align with the Account Team on expansion strategies and upsells to deliver results.Maintain Customer Health: Have regular cadence with the right Customer contacts and understand current sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the Account Team, including Account Managers, Solution Consultants, Professional Services, and Support Teams.Host workshops that support educating and development of the customer journey in the use of the product and how to quantify the value of outcomes.In partnership with the Account manager, participate in quarterly business reviews with key customer stakeholders to communicate progress against the success plan and provide thought leadership on the customer journey focused on required outcomes. Act as the voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. Foster collaboration within the Nexthink ecosystem (internal and external) and share best practices to enhance the customer experience and business outcomes.Update our CRM database and make sure that customer data is always accurate and reliable.Qualifications
5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization. Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives. Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed. Technical background or technological savvy to be able to learn Nexthink products and services, technologies and business. (Understanding of the IT project delivery lifecycle and digital transformation initiatives is preferred.)Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders. Organized and structured, with the ability to facilitate difficult/complex situations. Have a “can do” attitude to own and drive results. Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred. Strong customer-facing and presentation skills. Fluent in English (written as well as verbal). This role will require 25-50% travel within the US, and sometimes internationally if required.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Job DescriptionJob DescriptionCompany Description
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.Key ResponsibilitiesTechnical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.Consultative Concepts Use: Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.Qualifications
3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.4-year degree in computer science, software development, etc.Strong ability to gather and translate business issues into technical solutions. Ability to quickly learn new technologies in an unsupervised environment.Exceptional analytical skills; outstanding communication and teamwork skills, social awarenessExcellent knowledge of Microsoft Windows clients and applications.Excellent time management and task management skills.Desired Skills:Working knowledge of Nexthink and its productsITIL v4 KnowledgeExperience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)MacOS familiarityPrevious Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
Additional Information
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Job DescriptionJob DescriptionCompany Description
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.Key ResponsibilitiesTechnical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.Consultative Concepts Use: Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.Qualifications
3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.4-year degree in computer science, software development, etc.Strong ability to gather and translate business issues into technical solutions. Ability to quickly learn new technologies in an unsupervised environment.Exceptional analytical skills; outstanding communication and teamwork skills, social awarenessExcellent knowledge of Microsoft Windows clients and applications.Excellent time management and task management skills.Desired Skills:Working knowledge of Nexthink and its productsITIL v4 KnowledgeExperience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)MacOS familiarityPrevious Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
Additional Information
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Job DescriptionJob DescriptionCompany Description
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.Key ResponsibilitiesTechnical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.Consultative Concepts Use: Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.Qualifications
3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.4-year degree in computer science, software development, etc.Strong ability to gather and translate business issues into technical solutions. Ability to quickly learn new technologies in an unsupervised environment.Exceptional analytical skills; outstanding communication and teamwork skills, social awarenessExcellent knowledge of Microsoft Windows clients and applications.Excellent time management and task management skills.Desired Skills:Working knowledge of Nexthink and its productsITIL v4 KnowledgeExperience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)MacOS familiarityPrevious Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)
Additional Information
We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free access to professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment.Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
