Technician Field Service (Job Description)
Job Brief
We are looking for a self-starter Field Service Support Technician (FSST) to deliver the desired customer service experience for our clients. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and ensures the customer / business relationship remains favorable. The Field Service Support Technician (FSST) is an entry level position in the Water Purification Industry. At NEWT Water Solutions we strive to offer competitive pay and many additional benefits. The FSST will provide front line customer service for our customers. Customer service skills are paramount to success in this role. This role has several physically demanding requirements such as working in tight spaces, lifting, stooping, squatting and requires repetitive movements. It may also require overtime hours.
Technician Field Service Responsibilities:
· Providing service and customer support during field visits or dispatches
· Performing, under direction, on site installations, repairs, preventative maintenance and testing tasks
· Diagnosing errors or technical problems and recommending proper solutions
· Strong desire to be successful in the field service support role
· Tie workflow to schedule
· Produce timely and detailed service reports
· Operate vehicle in a safe manner and maintain excellent driving record
· Learn and maintain proficiency of the Customer Relations Management program
· Follow all company’s procedures and protocols
· Cooperate with technical team and share information across the organization
· Comprehend customer requirements and make appropriate recommendations/briefings
· Build positive relationships with customers
· Must perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirements
Required Experience:
· Ability to learn how to troubleshoot, test, repair and service technical equipment
· Ability to work flexible shifts and to adapt to changing work schedules, we can work with some school schedules
· Strong desire to learn new skills and achieve results
· Technical certification or experience preferred
Company DescriptionWWW.NEWTWATER.COMCompany DescriptionWWW.NEWTWATER.COM Read LessPOSITION SUMMARY
The Field Service Manager is responsible for overseeing all field service operations related to the installation, maintenance, troubleshooting, and repair of pure water systems. This role ensures high-quality service delivery, technician performance, customer satisfaction, and compliance with safety and regulatory standards.
KEY RESPONSIBILITIES
1. Field Operations Management
· Manage daily scheduling and dispatch of field technicians
· Oversee installation, startup, maintenance, and repair of:
o Reverse Osmosis (RO) systems
o Deionization (DI) systems
o Ultrapure Water (UPW) systems
o Filtration, UV, and chemical dosing systems
· Ensure timely completion of service calls and projects
2. Team Leadership & Development
· Supervise, train, and mentor field technicians
· Conduct ride-alongs, performance evaluations, and skills assessments
· Develop training programs for system diagnostics and service procedures
· Enforce company policies and safety standards
3. Customer Relationship Management
· Act as escalation point for service issues and customer concerns
· Maintain strong relationships with commercial, industrial, and laboratory clients
· Ensure service quality meets or exceeds customer expectations
· Support sales team with technical expertise and site assessments
4. Technical Oversight
· Provide advanced troubleshooting support for complex systems
· Review system designs, P&IDs, and specifications
· Ensure proper commissioning and validation of systems
· Monitor system performance trends and recommend improvements
5. Safety & Compliance
· Enforce all safety policies (LOTO, confined space, chemical handling, PPE)
· Ensure compliance with OSHA regulations and local/state requirements
· Conduct safety meetings and field audits
6. Inventory & Equipment Management
· Manage service vehicle fleet, tools, and test equipment
· Maintain inventory levels for filters, membranes, resins, and spare parts
· Coordinate with procurement to ensure parts availability
7. Reporting & Administration
· Track KPIs (response time, first-time fix rate, technician utilization)
· Review service reports, work orders, and documentation for accuracy
· Manage budgets related to service operations
· Utilize service software (e.g., FieldEdge) for scheduling and reporting
QUALIFICATIONS
Required:
· 5+ years experience in water treatment, plumbing, or industrial service
· 2+ years in a supervisory or management role
· Strong knowledge of:
o RO/DI systems
o Pumps, valves, and instrumentation
o Water quality parameters (TDS, resistivity, pH, TOC)
· Valid driver’s license with clean driving record
Preferred:
· Experience with ultrapure or laboratory water systems
· OSHA 10 or 30-hour certification
· Electrical and mechanical troubleshooting experience
· Experience with service management software
KEY SKILLS
· Leadership and team development
· Advanced troubleshooting and problem-solving
· Customer service and communication
· Time management and scheduling
· Safety-focused mindset
· Operational efficiency and organization
Company DescriptionWWW.NEWTWATER.COMCompany DescriptionWWW.NEWTWATER.COM Read Less