Job Title: Physical Therapy Receptionist (Patient Service Representative)
Location: Feeding Hills Physical Therapy Office, New England Orthopedic Surgeons
Job Type: Full-Time (Regular)
Pay: $18.00–$22.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person — 975 Springfield St, Feeding Hills, MA 01030
Schedule:
This is a regular full-time position based at our Feeding Hills location. The standard schedule includes:
Monday/Wednesday from 9:45 AM–6:15 PM
Tuesday/Thursday/Friday from 8:00 AM–4:30 PM
No weekends required
The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time-off coverage. Reliable transportation is a must.
About UsNew England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full-time Physical Therapy Receptionist to join our dynamic team at our Feeding Hills office.
Position SummaryAs a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co-pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.
Key ResponsibilitiesGreet and welcome patients upon arrival
Direct patients to the appropriate physical therapist
Answer and manage incoming calls, schedule appointments
Verify insurance information and patient identity
Collect co-payments and deductibles
Maintain a clean and organized front desk and reception area
Provide accurate information in person, via phone, and by email
Maintain calendars and schedule meetings
Perform clerical duties including filing, copying, faxing, and transcribing
Required Skills & QualificationsMinimum 2 years of experience as a medical receptionist
Minimum 2 years of experience working with EMR systems
Proficiency in Microsoft Office Suite
Experience operating standard office equipment (fax, printer, etc.)
Strong written and verbal communication skills
Excellent organizational, multitasking, and time management abilities
Professional appearance and customer service mindset
High school diploma or equivalent required; additional certification in Office Management is a plus
Benefits401(k) with employer contribution
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Paid Holidays
Join our team and help make a difference in the lives of our patients every day. Apply today to be a part of our growing, patient-focused organization!
Read LessCompany: New England Orthopedic Surgeons, a division of Northeast Orthopaedic Alliance
Location: 300 Birnie Avenue, Springfield, MA 01107
Job Type: Full-time
About Us
New England Orthopedic Surgeons (NEOS) is the region’s leading orthopedic private practice, recognized for providing exceptional musculoskeletal care through a team-based, patient-first approach. We are currently seeking a dedicated and skilled Orthopedic Technician (Cast Tech) to join our clinical support team. This is an excellent opportunity for a Medical Assistant, DME Specialist, or Athletic Trainer looking to grow in a specialized orthopedic setting.
Position Summary
The Orthopedic Technician supports physicians and clinical staff in providing hands-on orthopedic care. The ideal candidate will have experience in the application, adjustment, and removal of orthopedic devices such as casts, splints, and braces. This role is essential in promoting patient comfort and safety while ensuring high-quality, efficient care.
Key Responsibilities
Apply, adjust, and remove orthopedic devices (casts, splints, braces, etc.) per physician instructions
Assist physicians with complex casting techniques
Educate patients and caregivers on device care and maintenance
Perform suture/staple removal, dressing changes, and basic wound care under supervision
Fit and measure patients for orthopedic appliances ensuring proper function and comfort
Maintain inventory of casting materials, DME, and related supplies
Clean and sterilize equipment and work areas per infection control protocols
Collaborate with the clinical team to support a smooth, positive patient experience
Required Qualifications
High School Diploma or GED
Experience in cast application and removal
Knowledge of orthopedic anatomy and immobilization techniques
Strong communication and interpersonal skills
Ability to provide compassionate, patient-centered care
Preferred Qualifications
2+ years of experience applying orthopedic devices in a clinical or sports medicine setting
Experience fitting braces/supports for sports injuries or foot/hand conditions
Certification as an Orthopedic Technologist (ASOP or NBCOT) preferred
Compensation and Benefits
Competitive salary based on experience
Comprehensive benefits including medical, dental, vision, and 401(k)
Benefit Spending Accounts - FSA, HSA, HRA
Paid time off (vacation, sick time, and holidays) and continuing education support
Supportive, team-oriented work environment with opportunities for growth
Free parking
Equal Opportunity Statement
New England Orthopedic Surgeons is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Physical Therapist – $10,000 Sign-On Bonus
Location: Northampton, MA
Organization: New England Orthopedic Surgeons (NEOS), a Division of Northeast Orthopaedic Alliance
Join our team at New England Orthopedic Surgeons, a region-leading, physician-owned orthopedic practice headquartered in Springfield, Massachusetts. We’re seeking a full-time Physical Therapist to provide exceptional care to our post-operative and non-operative orthopedic patients, at our Northampton office.
Whether you’re a recent graduate or an experienced clinician, this is a great opportunity to grow your career in a collaborative, patient-centered environment.
What You’ll DoProvide direct care to patients in a courteous, empathetic, and professional manner
Evaluate, plan, and implement individualized treatment programs
Modify goals and treatment plans as needed based on patient progress
Coordinate care efficiently, often managing two patients simultaneously while maintaining high quality standards
Perform necessary non-direct care tasks to support the rehabilitation process
What We’re Looking ForGraduation from an accredited Physical Therapy program
Current Massachusetts Physical Therapy License (required)
Experience in orthopedic outpatient rehabilitation preferred, but not required
Strong communication, time management, and clinical skills
Why Join NEOS?At NEOS, you’ll be part of a supportive team that values collaboration, professional growth, and excellence in patient care.
We offer:
$10,000 Sign-On Bonus
Competitive salary
Variable Incentive Program paid out Monthly
Comprehensive benefits package including:
401(k)
Health, dental, and vision insurance
Health savings and flexible spending accounts
Disability and life insurance
Paid time off and holidays
Continuing education credits and license reimbursement
Employee assistance and referral programs
Free parking
ScheduleFull-time, Monday–Friday
8-hour shifts
On-site role
CompensationSalary is based on experience, with a range of $75,000 – $110,000 annually.
Join New England Orthopedic Surgeons—where patient care comes first and your career can thrive.
Apply today to become part of our growing team!
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