Receptionist / Client Services Admin Location: Union, NJ (Onsite) Who We Are At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Receptionist / Client Services Admin to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization. Job Summary Our Receptionist / Client Services Admin will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions staff and clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to clients, multitask efficiently, be organized, flexible, and driven. Duties/Responsibilities Interacts with clients via telephone or email, to provide support and information on services. Collects and enters requests for new or additional services. Case assignments when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Performs client satisfaction calls. Ensures that appropriate actions are taken to resolve clients' problems and concerns. Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments. Attends in-service training as required by regulation. Adheres to all agency administrative and clinical policies and procedures. Performs other related duties as assigned. Requirements Associate's degree required; Bachelor's degree preferred. Salary starts at $20 per hour. At least a year of relevant experience. Office operations experience is required Customer/Client service experience is required Must pass all state and federal background checks; a pre-employment, post-conditional job offer drug screen and fingerprinting are required. Skills/Abilities Excellent communication skills including active listening Service-oriented and able to resolve client grievances Proficient computer skills with the ability to learn new software Being Bilingual (Spanish Speaking) is a plus Benefits: A dynamic work environment Opportunities for professional growth Competitive Pay Paid Time Off
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