Job Summary:
The Maintenance and Facilities Technician is responsible for ensuring the overall safety, functionality, and appearance of the facility. This position plays a critical role in maintaining a clean, safe, and efficient work environment by performing routine preventive maintenance, responding to repair requests, and supporting the day-to-day operational needs of the building and its systems. This includes inventory of, stocking, and ordering facility supplies.
The ideal candidate is a self-motivated, hands-on individual with a strong mechanical aptitude and the ability to troubleshoot and resolve a wide range of maintenance issues in a timely manner. This person must be able to work independently as well as collaboratively with team members, vendors, and facility management to ensure all building systems and equipment are operating at peak performance.
This role requires flexibility, as the employee may be called upon to respond to urgent or after-hours & weekend maintenance needs. A commitment to safety, attention to detail, and a proactive approach to facility care are essential qualities for success in this position.
Duties and Responsibilities:
Education and Experience:
Candidates should have working knowledge of electrical, plumbing, HVAC, carpentry, and general mechanical systems. Familiarity with safety regulations, OSHA standards, and building codes is expected. Proficiency in Microsoft Windows operating system is required. Candidates should have working knowledge of Microsoft Office products including Word for documentation and correspondence, Excel for tracking maintenance logs, inventory, and reporting, and Teams for communication and collaboration. The ability to learn and navigate additional software platforms, including work order and facilities management systems, is expected.Experience with preventive maintenance programs, work order systems, and general repairs is highly desirable.
Knowledge, Skills and Abilities:
Work Environment
This position operates in a variety of indoor and outdoor settings, including mechanical rooms, utility areas, production floors, and general building facilities. The work environment can change daily based on the needs of the facility.
Employees in this role may be exposed to the following conditions:
Noise Levels: The employee may frequently work in loud environments, including areas with running air compressors, generators, and other heavy or industrial machinery. Appropriate hearing protection may be required in designated areas.Temperature Variations: Work may be performed in areas with extreme heat or cold, including rooftops, mechanical rooms, and outdoor settings in varying weather conditions.Hazardous Conditions: The employee may occasionally be exposed to fumes, chemicals, electrical hazards, or moving mechanical parts. Proper personal protective equipment (PPE) will be provided and must be worn as required.Heights: The employee may be required to work at heights using ladders, scaffolding, or aerial lifts.
Physical Demands
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Read LessJob Summary:
Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets. Maintains communication with customers through outages and service activity.
Duties and Responsibilities:
Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event. Reporting on metrics such as ASA, Average Time to Respond, Mean Time to Repair.Manage escalations to managers and technical staff as necessary. Provide post-event reviews and analysis. Maintain a knowledge database of service events and their respective solutions for future reference. Daily performance, staffing, and coaching for Tier 1 & Tier 2Real-time management, coaching interventions, and workload balancingFirst point of escalation for Tier 1 & Tier 2 agentsPartnering with BU SME on complex issuesDriving adherence to quality and process standardsDrives changes into their teams (improvements in process, systems; introduces new products and customer installations)Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)Administratively oversees team, including attendance, schedule adherencePerform other duties as assignedEducation and Experience:
Experience with contact center / help desk is requiredExperience with tax and business license environment is desired5-10 Years of experience in Help Desk management is required.Knowledge, Skills and Abilities:
Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)Ability to maintain professional and courteous communication with end-user customersWork Environment:
Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams.Physical Demands:
Must be able to remain in a stationary position for most of the dayConstantly operates a computer and other office productivity machinery, such as a printer/copy machineThis position needs to occasionally move about inside the officeThe person in this position frequently communicates via telephoneNeumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
