About the Role
We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support for a fast growing HVAC Private Equity client in the Bronx, NY. As the primary onsite resource, you’ll deliver hands-on desktop, network, and infrastructure support while collaborating with Network Doctor’s remote teams to ensure seamless service delivery. This role demands professionalism, agility, and confidence across a wide range of technologies. You don’t need to know everything—but you should know how to find solutions, ask the right questions, and leverage your team effectively.
You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) supporting hundreds of organizations nationwide, giving you access to a full team of experts so you’re never tackling complex challenges alone. The role requires 4-5 onsite days to different sites within the NYC Metro area, Monday - Friday from 9am-6pm (with an hour lunch).
About Network Doctor
Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture that values teamwork, professionalism, curiosity, and growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.
Key Responsibilities
Serve as the onsite technical resource for our Private Equity client in the Bronx, NY.Provide white-glove desktop, network, and infrastructure support for executives and staff.Troubleshoot and administer Google Workspace, Microsoft 365, network infrastructure, and user workstationsCollaborate with Network Doctor’s remote teams for escalations, projects, and infrastructure initiatives.Assist with IT projects such as migrations, network design, and disaster recovery implementations.Maintain accurate ticketing, documentation, and asset inventory in ConnectWise.Ensure consistent compliance with IT best practices, standards, and security requirements.Required:
3+ years of IT support or systems administration experience within a professional environment.Experience supporting C-Suite and executive clients in fast-paced environments.Strong in Google Workspace and Microsoft 365 cloud environmentsExcellent verbal and written communication, professionalism, and customer service orientation.Strong organizational skills, documenting, and the ability to manage multiple tasks effectively.Experience supporting remote access tools, backups, and cloud infrastructure.Preferred:
MSP (Managed Services Provider) background.Experience with the ConnectWise suite for ticketing and remote management.Prior experience supporting high profile clients.Physical ability to lift and move equipment such as servers or computers. Read LessNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.
We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.
About the Team:
We are launching a new initiative to offer automation and AI consulting services alongside our traditional managed IT offerings. Because we already maintain trusted relationships with hundreds of organizations, this role has a unique opportunity to bring new capabilities to an established client base.
About the Role:
The AI Solutions Architect / Automation Consultant works directly with clients to identify operational inefficiencies and design practical AI and automation solutions that improve workflows, reduce manual work, and create measurable business value.
This role is approximately 75% client-facing, with the remaining time focused on developing repeatable automation services that can be delivered consistently by our internal teams.
Success in this role requires a different skill set than traditional MSP engineers. We are looking for someone who combines business consulting ability with strong understanding of modern AI and automation tools, and who can translate operational challenges into practical solutions.
The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment. This position represents the beginning of a new service line within our company, creating significant growth opportunities for the individual who helps build and shape it.
The team member will work at our Englewood Cliffs, NJ office daily and occasionally travel onsite to our clients when needed.
Key Responsibilities
Meet with clients to understand business processes, inefficiencies, and workflow challengesIdentify opportunities to improve operations using AI and automationDesign practical automation and AI-enabled solutions - these should all be INCREMENTAL things that build over time, rather than broad sweeping initiatives. Think implementation within 30-90 days for any solution.Translate business problems into structured project scopes and implementation plans – and get buy in from the clientsPresent recommendations to client leadership in clear, business-focused languageQuantify ROI including time savings, efficiency gains, and cost reductionDevelop repeatable AI and automation services that can scale across our client baseCreate SOWs, documentation, and delivery frameworks for new servicesEvaluate emerging AI tools and automation platforms for practical client useRequirements:
Experience in consulting, solution architecture, or client advisory rolesStrong understanding of business processes and workflow optimizationAbility to identify automation opportunities within organizationsExcellent communication skills and ability to explain complex concepts simplyComfort presenting solutions to business leadership and decision makersStrong analytical thinking and problem-solving skillsOrganized, adaptable, and comfortable working in a fast-moving environmentPreferred:
Experience designing AI or automation-driven workflow solutionsFamiliarity with modern AI and automation tools such as:Microsoft Copilot / Azure AIOpenAI / GPT-based toolsPower Automate / Microsoft Power PlatformZapier / Make (Integromat)Replit, Lovable, or similar AI-assisted development platformsLow-code / no-code workflow toolsExperience in creating SOWs, project scopes, and implementation documentationMSP experience is helpful but not requiredProficiency with Microsoft 365 and modern productivity platforms Read LessNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.
Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals.
The Client Management Team is responsible for developing long-term success with our clients by fostering meaningful relationships. As an Account Management Intern, you'll primarily support our Client Management Team onsite at our Englewood Cliffs, NJ office Mon-Fri in day-to-day client operations, communications, and account coordination — with occasional opportunities to assist the marketing team on select initiatives. You may be involved in creating compelling content, ensuring our marketing materials are visually appealing and effective, and meeting deadlines.
The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment. Successful interns will develop a tremendous amount of experience in business, client communications, technology, and process automation. Internships typically last +/- 8 months.
Job Responsibilities:
Client Management Support (Primary Focus):
Assist with day-to-day tasks for the Client Management Team.Communicate with clients, internal resources, and vendors on service tickets, proposals, updates, and more.Help schedule internal resources and client meetings.Help prepare client proposals.Assist in coordinating client onboardings and ongoing projects.Analyze service data and financial metrics to support account health and reporting.Support relationship-building efforts that drive long-term client retention and satisfaction.Occasional Marketing Support:
Collaborate with the marketing team on selecting content or campaign initiatives as needed.Assist in the creation of promotional materials such as flyers, brochures, or social media posts.Support marketing efforts with basic photos or visual content as requested.Requirements:
Excellent Communication Skills: Both verbal and written.Organized and Detail-Oriented: Thorough in your work.Team Player: Personable and collaborative.Customer Service Skills: Strong interpersonal and problem-solving abilities.Time Management: Ability to manage multiple tasks and changing priorities.Dependable and Responsible: Reliable in meeting commitments.Tech-Savvy: Proficient with Microsoft Office Suite and graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).Experience with Video Editing Software: Such as Adobe Premiere Pro or Final Cut Pro.Photography Skills: Ability to take high-quality photos and proficiency in photo editing software such as Adobe Lightroom or Photoshop.Why You’ll Love It Here:
Hands-On Experience: Gain real-world experience in a professional marketing environment.Diverse Projects: Work on a variety of projects and build a strong portfolio.Mentorship: Receive guidance from experienced marketing professionals.Career Opportunities: Potential for future career opportunities within the company.
Join us and become a key player in delivering outstanding client experiences and innovative marketing solutions. We can’t wait to see what you’ll bring to our team!
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