Client Account Manager (Remote) We're Growing Fast — And We’re building our team to scale Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're building the team that will take us to the next level. If you thrive in fast-moving environments, love building things from scratch, and want your work to matter — this is your role. About Nest Veterinary Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden. We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome. The Role As Client Support Manager, you’ll play a key role in supporting and growing relationships across a portfolio of partner hospitals. This is a highly client-facing role focused on driving engagement, supporting plan growth, and helping practices maximize the value of their partnership with Nest. You’ll serve as a trusted partner to clients while collaborating cross-functionally to improve the customer experience and support Nest’s continued growth. What You'll Own Process Design you thrive in fast-moving, resource-constrained environments Builder mentality with a passion for creating structure and scalable processes Strong communicator across email, phone, and chat in high-stakes environments Analytical and data-driven with the ability to surface insights and communicate them clearly Proven track record of supporting customer growth, retention, and long-term success Growth-minded leader focused on developing teams, improving processes, and elevating the customer experience Collaborative, low-ego leader who removes roadblocks and helps both clients and teammates succeed Strong organizational, prioritization, and time management skills Skilled at managing relationships across clients and cross-functional internal teams Comfortable navigating ambiguity in a rapidly evolving startup environment Self-directed and able to operate effectively with minimal oversight Why Nest 5X growth trajectory — your work will directly shape how we scale High visibility role — every hospital launch has your fingerprints on it Mission that matters — more pets getting the preventive care they need because practices are set up to succeed Ground-floor opportunity — help define what great implementation looks like at a category-leading company Teammates who show up — kind, motivated, and genuinely collaborative Nest is an equal-opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care and help pets live longer, healthier, and happier lives.
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