Well-established company in the North Country is looking for a Technical Services professional to join its growing team. Our client is offering a collaborative work environment, industry leading product, room for growth, and a well-rounded benefits package.
In this role, you will be primarily responsible for:
Job Title: Support Specialist -WFH
Schedule: Monday Friday, 40 hours per week
Job Description:
General Summary of Duties:
The Support Contractor provides administrative support, focusing on obtaining, organizing, and transferring supporting documentation to assist the Dispute Resolution department in legal actions. This role collaborates closely with the Director of Payment Compliance Dispute Resolution and Manager of Payer Analysis Operation/Systems to prioritize work efficiently.
Supervisor: Manager of Payer Analysis Operation/Systems
Supervises: N/A
Operational Duties Include But Are Not Limited To:
Pulling specific documents for client dispute issues.
Collaborating with Payer Analysis Director and Manager of Payer Analysis to obtain additional supporting information.
Developing an ongoing framework for submitting documentation to legal counsel.
Completing assigned tasks by specified deadlines.
Maintaining an electronic filing system for Dispute Resolution documents.
Knowledge, Skills & Abilities:
Organization: Proactively prioritizes needs and effectively manages resources.
Communication: Clearly and concisely communicates.
Ownership: Takes ownership of assigned responsibilities and follows through on outstanding issues.
PC Skills: Proficient in Microsoft Office applications and other necessary software.
Teambuilding: Demonstrates the ability to foster and perform in a team-building environment.
Education:
High school graduate or equivalent
Experience:
3 years of legal or administrative assistant experience preferred
Certificate/License:
N/A
Physical Demands/Working Conditions:
Requires eye-hand coordination and manual dexterity sufficient to operate office equipment. Requires normal range of hearing and eyesight for communication and preparation of reports.
Job Title: Client Services Specialist II
Department: Marketing Services Organization (MSO)
Position Overview: As a Client Services Specialist II within the Marketing Services Organization, you will be instrumental in managing creative project intake and workflow using Adobe Workfront. Your role is pivotal in delivering efficient and optimized shared services operations, supporting the Marketing Services Operations Manager.
Responsibilities:
Project Intake and Workflow Management:
Monitor new creative requests via Adobe Workfront, ensuring accuracy before assigning to the appropriate team. Assist in assigning work, resource allocation, and capacity management within Adobe Workfront and other platforms. Collaborate with the traffic team to develop intake forms, project templates, and workflows.Client Communication and Support:
Serve as the primary point of contact for marketing requesters, providing proactive updates throughout the work lifecycle. Independently handle client-facing communication, ensuring excellent customer service. Match client needs with appropriate service offerings.Operational Excellence:
Drive operational excellence through collaboration across various teams. Ensure efficient routing of requests across the MSO spectrum, adhering to SLAs.Requirements:
Experience: 3+ years preferred Education: Bachelor's Degree preferred Other Preferred/Required Experience: Adobe Workfront experience preferred Proven client support experience, adaptable to various personalities Ability to develop partnerships and be a trusted resource for clients Strong written, verbal, and non-verbal communication skills Experience in complex, matrixed organizations Strong analytical skills, deadline-driven, with attention to detail Track record of learning and applying new technologies Ability to communicate technical concepts to non-tech-savvy users Identifying ways to improve operational processes Balancing priorities under tight time constraints Positive approach to challenges, with creativity and collaboration Willingness to assist wherever needed Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Company DescriptionNESCO Resource Company OverviewNesco Resource is looking for an Administrative Assistant to join a client of ours in Houston, TX. We are looking for someone with an upbeat attitude, good work ethic and that pays attention to details. If interested, please apply and one of our talented recruiters will reach out to discuss your skillset.
Job title: Administrative AssistantLocation: Houston, TXPosition: Contract to HireEssential Duties:
Answering phones & greeting guestsSetting up conference rooms & scheduling meetingsExperience with Job Boss a big plus!Proficiency with Microsoft Word and ExcelData Entry experience Bilingual (English & Spanish)
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Position is a 1st shift short term role**
Job Duties:
COM017
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
